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HostPapa Review

Review by Jerry Low
Updated
Disclosure: HostScore is reader-supported. When you purchase through our links, we may earn a commission.

Hailing from the land of Maple syrup, HostPapa is as sweet as that not-so-secret sauce. It offers outstanding deals for new signups and has a broad range of hosting plans thrown into the mix. They’re relatively well thought of by the public and stand tall in the hosting space.


Suitable for: Beginners-friendly, Budget, Small Business, or Adult Website Hosting

Website: https://www.hostpapa.com/

HostScore
67.3%
Promo Coupon*


HostPapa Who? Quick Intro

Founded in 2006 by Jamie Opalchuk in Burlington, Canada, HostPapa boasts a powerful pedigree with decades of expertise in web hosting. Having initiated its journey with shared hosting plans in 2005, HostPapa has since expanded its horizons through strategic acquisitions and partnerships, elevating its stature in the web hosting and design realms. Some notable hosting brands they acquired recently include HostLads, Lunarpages, PacificHost, Santa Barbara Hosting.

What We Think About HostPapa Hosting

Hailing from the land of Maple syrup, HostPapa is as sweet as that not-so-secret sauce. It offers outstanding deals for new signups and has a broad range of hosting plans thrown into the mix. They’re relatively well thought of by the public and stand tall in the hosting space.

HostPapa Pros

  • Broad range of hosting plans
  • Beginner-friendly
  • Excellent support services
  • Multi-language website

HostPapa Cons

  • Few dev-friendly tools
  • Limited features on lowest shared plans

Jump: See how many readers recommend HostPapa

HostPapa – Our Overall Experience & Findings

Performance What server speed features does HostPapa offer?

HostPapa offers dependable hosting services, with a focus on steady website functionality. While their hosting performance is not especially great, the web host incorporates essential technologies like NVMe SSD storage, and various server upgrades to further enhance your website’s speed.

Security Are websites hosted at HostPapa safe?

HostPapa excels in security, offering top-notch measures to safeguard your website. Their platform boasts features like to ensure your data remains secure and your site impervious to common cyber threats.

Supports Is HostPapa customer support good?

HostPapa’s customer support is easy to access and efficient. Help is avaliable via phone, live chat, and email.

Value for Money Does HostPapa offer good value for its pricing?

HostPapa is very cheap when weighed against its feature offerings and long-term cost. At $2.95 per month (renews at $2.95/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, and 30-days money back guarantee. Higher plans with better features like VPS starts at $19.99/mo, cloud hosting at $/mo and dedicated hosting at $/mo.

Overall Users Satisfaction What other users think of HostPapa?

From what we see, there’s a general consensus that HostPapa excels in various ways. This covers ease of use, features provided, customer support, and more. Technical support staff are especially praised for being attentive and solution-oriented.

Unfortunately, HostPapa’s reputation seems to take a small hit from its acquisition of other hosting companies like Lunarpages. Customers on those platforms complain of poor services – something which should be resolved in time as they fully integrate into HostPapa’s ecosystem.

For additional insights, please refer to the user reviews section below.

Beginners Friendliness Is HostPapa suitable for beginners?

With helpful support and user-friendly systems, HostPapa is markedly suitable for those new to web hosting. Its low introductory prices also make it an easier pill to swallow for those unaccustomed to hosting services.

Small Business Friendliness Is HostPapa suitable for small businesses?

Despite its newbie-friendliness, HostPapa is also suitable for small to medium businesses. This is primarily due to the breadth of features provided. Their eco-friendly hosting also makes them ideal for customers with some compliance or regulatory needs.

HostPapa also offers business-oriented services like Microsoft 365, Google Workspace, and website-building services. It’s a one-stop shop for those who prefer to focus on their business instead of technicalities.

Web Developers Friendliness Is HostPapa suitable for developers?

Programmers and application developers may have a more challenging time accepting HostPapa. Entry-level plans are limited in scope. Thus, devs must look towards higher-end shared hosting or VPS plans. These are incrementally more expensive, and they can easily find alternatives with better environments.

Host Own Email Can you host your own email accounts (email@yourdomain.com) with HostPapa?

Yes, you can host your own email accounts with HostPapa. This significantly reduces your costs by eliminating the need for expensive third-party email services.

Onboarding Is it easy to get started with HostPapa as a new customer?

There’s highly comprehensive coverage for self-help at HostPapa. Despite the supportive tech and interface, new users often have many questions. Most of these are answered in HostPapa’s whopping knowledge base. Articles go in-depth but are easy enough to understand.

Learn more, visit HostPapa online.

HostPapa Plans & Pricing

HostPapa offers various hosting solutions, including Shared, VPS, and Reseller hosting plans. Additionally, the company also provides specialty hosting services, such as Managed WordPress, and Email hosting.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of HostPapa services with several other providers that we actively monitor.

Compare HostPapa Signup Price with Others

Web HostSharedVPSDedicatedCloudWordPressWindows
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo
Verpex$2.99 - 8.99/mo$12.00 - 30.00/mo$39.50 - 113.40/mo$2.99 - 8.99/mo$3.00 - 9.00/mo$18.00 - 95.40/mo
Hostinger$2.99 - 9.99/mo$4.49 - 19.99/mo$ - /mo$9.99 - 29.99/mo$2.49 - 8.99/mo$ - /mo
BlueHost$2.95 - 13.95/mo$29.99 - 69.99/mo$89.98 - 139.99/mo$ - /mo$2.95 - 13.95/mo$ - /mo
Hostens$2.00 - 8.00/mo$5.25 - 21.00/mo$49.99 - 89.99/mo$ - /mo$ - /mo$13.13 - 52.50/mo
Cloudways$ - /mo$ - /mo$ - /mo$11.00 - 1056.00/mo$14.00 - 487.00/mo$ - /mo

Review HostPapa Renewal Price with Others

Web HostSharedVPSDedicatedCloudWordPressWindows
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo
Verpex$6.00 - 15.00/mo$20.00 - 50.00/mo$79.00 - 189.00/mo$6.00 - 15.00/mo$6.00 - 15.00/mo$30.00 - 89.00/mo
Hostinger$11.99 - 24.99/mo$13.99 - 59.99/mo$ - /mo$24.99 - 64.99/mo$11.99 - 24.99/mo$ - /mo
BlueHost$11.99 - 28.99/mo$79.99 - 142.99/mo$179.99 - 259.99/mo$ - /mo$11.99 - 28.99/mo$ - /mo
Hostens$4.00 - 16.00/mo$7.50 - 30.00/mo$49.99 - 89.99/mo$ - /mo$ - /mo$18.75 - 75.00/mo
Cloudways$ - /mo$ - /mo$ - /mo$11.00 - 1056.00/mo$14.00 - 487.00/mo$ - /mo

Caution: Web hosting prices can change frequently. For the most accurate pricing information please visit the official HostPapa website.

Bottomline: Is HostPapa Right for You?

HostPapa strides confidently into the hosting landscape with a bouquet of plans designed to embrace both novices and small to medium enterprises. While some of its more basic offerings might skim on advanced tools, the blend of value and sustainability through eco-friendly hosting practices marks HostPapa as a thoughtful choice for those prioritizing simplicity and environmental responsibility.

To recap, here's what we like and dislike:

HostPapa Pros

  • Broad range of hosting plans
  • Beginner-friendly
  • Excellent support services
  • Multi-language website

HostPapa Cons

  • Few dev-friendly tools
  • Limited features on lowest shared plans

Alternatives

Web.com

HostScore: 40.3
%
Services: Shared

WP Engine

HostScore: 73.0
%
Services: -

Hostinger

HostScore: 79.9
%
Services: Shared, VPS, and Cloud

User Reviews: What Others Think About HostPapa



User Reviews Summary

Recommended: 38
Not Recommended: 2

40 thoughts on “HostPapa Review”

  1. Support staff was friendly and helpful. Turned out I didn’t really need their help because it was me that was imperfect 🙂

    Yes, Recommended
  2. Hostpapa agents are always ready to help you asap. Immediately after starting a chat. They will always help you get a solution.

    Yes, Recommended
  3. We always find the customer service at HostPapa goes above and beyond my expectations. They are so helpful and always try to help with any queries and quickly fix any problems we have. We have been with HostPapa for over 5 years now and plan to stick with them because of their great customer service. Thank you for always being so helpful.

    Yes, Recommended
  4. Everyone knows esp SMEs that finding a reliable web hosting provider is a daunting task. Many well known names are good on product but not in support unless you are their premium customers. I have been dealing with various web hosting companies over the last 25 years whilst trying to find the best ones suited for my friends’ small businesses. Sure if you have the monies to throw and pay for the support, you probably have no complaints. With small businesses, budget and the right fit comes into play. They don’t always need fancy stuff. Just basic, reliable company who has a great support & customer service team to ensure that when things go awry, they are behind you. That’s where we find all these qualities in Host Papa. Their customer service and tech support team is always prompt in addressing any concerns that we have, In a world where everything now is “bot” thank god we still have the human touch. So yes, I give a 5 star to Hostpapa any time. Keep up the great work!

    Yes, Recommended
  5. someone responded on chat immediately. He suggested solutions which solved my problems. He answered all my questions and was willing to wait while I tried his suggestions to ensure they worked. He was knowledgeable, professional, polite and helpful. Could not ask for more.

    Yes, Recommended
  6. I had an problem with a security issue and wasn’t able to fix it myself. So I contacted HostPapa Support via their online chat and they fixed it. They also advised how to fix it myself in the future. These guys rock!

    Yes, Recommended
  7. I had a problem with double billing. It turned out that the problem was with the PayPal, but the HostPapa team went an extra mile, without any delays, to help and check their accounting. Thank you for all the help.

    Yes, Recommended
  8. The service, the speed of the service, the kindness of the people at the service, they take the time to sort everithing out and see if everything is working to our complete satisfaction, Which is why I recommend Hostpapa

    Yes, Recommended
  9. Since becoming a HostPapa customer, they have always been there when needed. I have no issues with the service and the customer service team is the best. I would highly recommend HostPapa for your hosting needs and much more.

    Yes, Recommended
  10. I have been with Hostpapa for some 6 years, I have found them reliable over this time with very little problems but instant chat support when there was. I have very simple website needs so found the hosting had gone up in price and due to covid losses to my business has to be economical with money so had to switch away to save money on introductory deals with other hosts but would definitely consider switching back to Hostpapa again some time.

    Yes, Recommended
  11. One of the best and most responsive customer services on the planet! I needed technical support a few times because I’m new to making websites. Each time the response was *immediate* and helpful. They always solved me problem or walked me through how to fix sth. myself. This is customer support like you used to get it in the 60s and 70s … never any wait time and never any automated runarounds. I always get a real person without delay. Highly recommend HostPapa

    Yes, Recommended
  12. Always reliable web hosting service from Host Papa. I have been with them for many years and have experienced no down-time with any of my websites or email accounts.

    Host Papa’s customer and technical support is second to none in the industry. Fast, cheerful and reliable service always.

    Yes, Recommended
  13. I have been with HostPapa for years, when they were Lunarpages before! I no longer have my original web designer, but HostPapa has helped me with various questions and fixes, all without issues and made my life easier in keeping my website running smoothly.

    Yes, Recommended
  14. Timely responses – thanks very much.
    Also helpful to have a choice between Chat for more urgent matters, and being able to open a ticket thread for less urgent or more complex matters.
    Many thanks!

    Yes, Recommended
  15. I was grateful to receive excellent support today. My hostpapa support technician was professional, patient, pleasant, and resolved my issue perfectly. I couldn’t ask for more. Thanks!

    Yes, Recommended
  16. Wish I had gone to HostPapa sooner. With 5 domains, one business I fell into the godaddy pit. Sure years ago they were ok. As they have grown (godaddy) support and mail service declined in my experience I made the jump to HostPapa. And HostPapa made the transition one I wish I had made sooner.
    Billing is accurate an more affordable even with the exchange rate. The best, and I repeat the best part has been HostPapa’s customer service. They have been a blessing to a novice such as I. I do not have the time or the inclination to learn the web hosting world. What I do know is every time I had an issue, a note to customer support did the trick. The response has always been within 24 hrs via portal. I recently tried the chat feature expecting the same useless script response.
    I was soon surprised I was connected to a to a real human being who took my hand and made the corrections I did not know that needed to be made to secure my email client.
    I have been using HostPapa several years with no intention to change. Wonderful product.

    Yes, Recommended
  17. I have had my websites hosted by HostPapa for ten years already and I have only praises for their web tools, their tech support, and their multilingual costumer services. I hope they will remain a Canadian company always.

    Yes, Recommended
  18. I had an email issue and the Customer Service Technicians were prompt and friendly. We resolved the problem quickly and efficiently.

    Yes, Recommended
  19. When my last website host went belly under Hostpapa bought it, and I went with them. At several points the site went down due to SSL certificates, and Hostpapa failed to notify. And it’s happened again, not even an email. We were down for three days at the peak time for our main product, Amethyst. Both my webmaster and I were screaming for them to fix the SSL certificate but they do anything for three days and it was simple for them to get it together. Zero support or apology.

    No, Not Recommended
  20. Five stars all the way! The service, the support, and the overall experience were outstanding. I will definitely be a repeat customer and will recommend them to everyone I know.

    Yes, Recommended
  21. I’ve been a customer for more than 5 years now, and have always received great customer service.
    Rating them 10 out of 10, fantastic job solving issues I needed help with, quickly and thoroughly – every time!

    Yes, Recommended
  22. Transferred our site to them for hosting in September, emails broke immediately and took 3 – 4 days to be fixed. Emails continued to break for 3 months, 8 tickets later, issues still there and unresolved. Website hosting was also botched and displayed old site for 1.5 months, until they realised, they were showing 2 different versions. On top of this, their ticket system for support, keeps asking the same questions without reviewing previous tickets related to same problem and fails when you try to send attachments with screen shots. I wish I never touched them; their support is poor and qualify of work is worse.

    No, Not Recommended
  23. I’ve used HostPapa for multiple sites over several years, and have found them to be very reliable. They occasionally have a sale that makes their pricing very competitive, but be aware that it will automatically jack up and auto-renew after that period, so make sure to keep an eye on that. I’ve only needed support a few times, but they’ve been on-point and dogged in pursuing a solution as soon as I request it.

    Yes, Recommended
  24. Service is always quick, efficient, friendly and professional. These folks are great to work with. Highly recommend.

    Yes, Recommended
  25. As a loyal customer of HostPapa for over 5 years, and with a history of utilizing hosting services since 2002, I feel compelled to share my outstanding experience with this company. In the vast sea of hosting providers, HostPapa distinguishes itself with its exceptional customer support, setting a high benchmark for the industry.

    Mistakes happen; it’s an inevitable part of any service. However, what matters most is how a company responds to these mistakes. HostPapa has consistently impressed me with their swift action and dedication to resolving any issues, ensuring minimal inconvenience to their customers. This proactive approach to customer service is a testament to their commitment to excellence.

    In my extensive network, I’ve heard numerous complaints about other hosting companies. This contrast further highlights the superior service provided by HostPapa. I have confidently recommended HostPapa to many, from novices in the world of hosting to seasoned veterans seeking a better experience. The feedback I’ve received has been unanimously positive, with not a single individual regretting their switch to HostPapa.

    It’s rare to find a company that not only meets but exceeds customer expectations consistently. HostPapa has done just that. Their dedication to providing top-notch support and reliable hosting services is why I am very happy with their services. If you’re considering a hosting provider, whether you’re new to the scene or dissatisfied with your current provider, I wholeheartedly recommend HostPapa. Join the family of satisfied customers, and experience the difference yourself.

    Yes, Recommended
  26. I’m new to Hostpapa so this is based on limited experience but so far I have to say that i am very pleased with the technical help and customer service I have received. I had my website on another platform for the past few years and decided to move it to Hostpapa. I had lots of technical questions about moving the website over and each time, either through the chat help or by opening a support case, the reps at Hostpapa were so efficient and responsive. I never had to wait long for reply and each time they either fixed the problem for me or showed me what the issue was and guided me through the fix. So, thus far I am really satisfied with HostPapa and since I have ideas for other businesses that will require websites, I’m glad I made the switch to HostPapa.

    Yes, Recommended
  27. I was having a horrible experience with my former hosting provider, and HostPapa remedied the situation and gave me piece of mind. They migrated my account over seamlessly, without any delay and their support team was diligent and forthcoming. I would highly recommend them as a hosting service provider.

    Yes, Recommended
  28. My experience with support team (both chat and backend team) was great and they always tried their best to help to resolve the issues.

    Yes, Recommended
  29. HostPapa offers exceptional web hosting services, and their customer support team is always friendly, understanding, and eager to help. They have been able to fix any errors on my website they listen to my concerns

    Yes, Recommended
  30. I love HostPapa. Mainly because the technical team are fantastic. If I ever have an issue it is always fixed quickly. Pretty much very little wait time. No sitting on hold for ages with some companies. Very reasonably priced hosting & services. I absolutely recommend them. Mez

    Yes, Recommended
  31. The help that was provided went beyond my expectations. It was effective, fast and productive! I am very appreciative of the support that hostpapa provides.

    Yes, Recommended
  32. I’ve enjoyed the great tech support at HostPapa. Whenever I’m stuck, I know I can reach out and get the problem solved.

    Yes, Recommended
  33. The price of a website was the best I could find. The support has been excellent! I had a few issues because I’m not a techie person. I always receive quick pleasant help.

    Yes, Recommended

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