TL;DR: What We Think of KnownHost
We recommended KnownHost to anyone seeking a reliable and performance-oriented hosting partner. Their strong emphasis on customer support and robust infrastructure makes them a top choice for individuals and business users.
Suitable for:
eCommerce, Enterprise, International Website, or Developers-friendly
KnownHost Pros & Cons
KnownHost Pros
- Strong customer support team
- Scalable solutions
- App hosting packages are a big plus
- Reasonable starting prices
KnownHost Cons
- Limited data center locations
- No free domain name
- Limited features on cheaper plans
Evaluating KnownHost: A Breakdown of Performance, Security, and Other Key Features
KnownHost is a reputable web hosting provider that’s known by us (no pun intended) for its high-performance hosting solutions and exceptional customer service. Established in 2006, the company prides itself on providing reliable, secure, and scalable hosting environments.
In the following sections, we’ll take a closer look at how KnownHost performs across critical areas like hosting speed, server security, customer support, and overall value.
What Can You Expect from KnownHost in Terms of Speed & Uptime Performance?
Yes, KnownHost is designed to deliver reliable speed and uptime, supported by several performance-enhancing features. The provider uses a built-in caching mechanism to improve page load times by storing frequently accessed data and reducing server load. It also uses HTTP/2, leverages WordPress-optimized servers, and offers generous server resources allocation to improve overall site performance.
Additionally, NVMe storage, available in most KnownHost hosting plans, provides superior read/write speeds compared to traditional SSDs, helping websites retrieve data quickly and perform well under heavy traffic.
Together, these features ensure strong performance and reliable uptime, even under demanding conditions.
Is Your Website Safe with KnownHost’s Security Measures?
Websites hosted at KnownHost are safe for basic security needs. While the provider may not offer advanced security measures, it still covers the fundamental safeguards necessary for most websites, including:
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues. Additionally, KnownHost offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
However, for websites requiring advanced security, KnownHost may not provide the high-level protection needed.
What Can You Expect from KnownHost’s Customer Support?
KnownHost offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback on customer support is overwhelmingly positive, with fast response times and knowledgeable representatives consistently praised for their effectiveness in resolving issues.
Is KnownHost’s Pricing Justified by the Value and Features It Offers?
KnownHost is reasonable priced when weighed against its feature offerings and long-term cost. At $3.47 per month (renews at $3.47/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, daily backup, and 30-days money back guarantee. Higher plans with better features like VPS starts at $43.25/mo, cloud hosting at $53.25/mo and dedicated hosting at $196.25/mo.
How is KnownHost Rated Based on Overall Market Satisfaction?
KnownHost customers praise the company for its excellent uptime, fast server performance, and outstanding customer support. Reviews on platforms like Trustpilot highlight the support team’s responsiveness and expertise.
For additional insights, please refer to the user reviews section below.
Is KnownHost Suitable for Beginners?
KnwonHost is an excellent choice for those new to web hosting. Strong plus points include its user-friendly interface and supportive customer service. The company provides comprehensive guides and tutorials to help newbies get started, and help is barely a stone’s throw away.
Is KnownHost Suitable for Small Businesses?
KnownHost’s business advantage lies in its scalable hosting solutions. Its VPS and dedicated server plans provide the resources and reliability that SMBs require to maintain a robust online presence. The support team also ensures that issues are resolved quickly and efficiently.
Is KnownHost Suitable for Web Developers?
Developers will find KnownHost to be a solid and flexible hosting solution. The company offers advanced features such as SSH access, support for multiple programming languages, and customizable server environments. Specific app hosting packages are also available.
Is It Possible to Host Custom Email with KnownHost?
Yes, you can host your own email accounts with KnownHost. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How Easy Is the Onboarding Process with KnownHost?
While there is nothing revolutionary about onboarding with KnownHost, it is more than adequate to get you going. New customers are guided through the initial setup with clear instructions, and you’ll likely quickly become familiar with the platform.
Does KnownHost Offer a Free Trial?
Yes, KnownHost offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at KnownHost Official Website
KnownHost Plans & Pricing
KnownHost provides a range of web hosting plans designed to meet the needs of different users, including Shared, VPS, Dedicated, Cloud, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, and Email Hosting.
- Shared Hosting: Starting from $3.47 – $19.97 per month
- VPS Hosting: Starting from $43.25 – $103.25 per month
- Dedicated Hosting: Starting from $196.25 – $471.25 per month
- Cloud Hosting: Starting from $53.25 – $123.25 per month
- WordPress Hosting: Starting from $5.98 – $19.98 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official KnownHost website.
Consider Renewal Prices When Choosing
When evaluating hosting options, keep in mind that many providers offer substantial discounts during the initial signup period, but prices can rise significantly upon renewal. It’s crucial to research and compare renewal rates alongside introductory offers to get a clear picture of the long-term cost.
To help you in making an informed decision, we have prepared a summary table below comparing the initial signup and renewal costs of KnownHost services with several other providers we monitor.
Compare KnownHost’s Signup Cost Against Competitors
| Web Host | Shared Hosting Signup Fees | Shared Hosting Renewal Fees | VPS Hosting Signup Fees | VPS Hosting Renewal Fees |
|---|---|---|---|---|
| KnownHost | $3.47 - 19.97/mo | $3.47 - 19.97/mo | $43.25 - 103.25/mo | $43.25 - 103.25/mo |
| Chemicloud | $2.95 - 4.95/mo | $13.95 - 22.95/mo | $29.95 - 262.12/mo | $54.95 - 285.95/mo |
| WP Engine | $ - /mo | $ - /mo | $ - /mo | $ - /mo |
| Verpex | $2.99 - 8.99/mo | $6.00 - 15.00/mo | $12.00 - 30.00/mo | $20.00 - 50.00/mo |
| Hostinger | $2.99 - 9.99/mo | $7.99 - 24.99/mo | $4.49 - 19.99/mo | $13.99 - 59.99/mo |
| Servers.com | $ - /mo | $ - /mo | $5.37 - 692.04/mo | $5.37 - 692.04/mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, please visit the official KnownHost website.
KnownHost Cancellation Policy
To cancel a KnownHost membership, users must submit a cancellation request via the KnownHost support portal. This can be done through an authenticated account. Once the request is received, KnownHost will process the cancellation. It’s essential to back up any necessary data before proceeding, as services will no longer be available after the cancellation.
Final Thought: Is KnownHost Right for You?
KnownHost stands out for its reliable, high-performance hosting and exceptional customer support. Ideal for both individuals and businesses, it offers scalable Shared, VPS, and dedicated server plans. Customers love the excellent uptime and responsive support team. While the onboarding is straightforward, the solid security features and reasonable pricing make KnownHost a top choice despite limited data center locations and no free domain.
Customer Service reply was too quick and resolved within 30 minutes. Kudos to their Customer Service! Switching from A2 Hosting to KNOWNHOST with a new reseller 3 year plan. I won’t have to overcharge my webhosting customers annually. Sleep well at night…
Their support is terrible, so much time wasted EVERY time we open a ticket. Too much back and forth due to their inefficiencies and complete lack of process and consistency. We will be taking our business elsewhere, and I suggest anyone that relies on tech support to do the same. There are tons of hosting companies out there, no need to tolerate this.
So this company bought out Host Asset, which offered unlimited sites and great service. So when I was moved to Knownhost I was updating some sites and noticed that there was somethings that were not updating, after some research I found that I had to reinstall the site, well, that is when the scam was revealled. Because I signed up with HostAsset, and had unlimited, Knownhost refused to honor the agreement, while I could fight it, it is not worth it. Especially due to the slow hosting and bad customer service. Also, if you site is hacked due to their lack of security bad luck, you are on your own. They will block you access and then play games. Also, the abuse supervisor really needs to change the name, even tho he deserves abuse, they need to change it to something like the caring supervisor, even though that would be an oxymoron.
I’ve been a client for more than 5 years. The VPS are a good product with great price/quality.
The times that I had to contact support they’ve been very good at it (not canned responses).
Then at times they have been proactive to solve problems with my server, avoiding me further problems.
Not only did the server malfunction constantly when we asked to cancel it within the 30-day period they said they were going to refund the money but instead of refunding the money they decided they wanted to put out an outstanding pass to invoice saying we owed them money so now I have to file a dispute with the bank because they’re billing department didn’t want to do what it said it was going to do.
Worst hosting experience ever.
My sites were constantly being hacked as compared to similar sites on a different host (based in Australia) that never seemed to be attacked.
Their so called customer service consists of lots of cut and paste emails mainly.
They had the audacity to take my site down on a Friday evening due to what they termed a phishing risk – had they checked they would have seen that I have removed the infected files.
Because their “abuse team” only work bank hours – monday to friday, 9am-5pm – it meant my site was down the entire weekend. My client was having melt downs.
Pleas to the “support team” were ignored – in fact they seemed to revel in the power they had over me.
A really horrible, awful experience dealing with these guys.
Totally unprofessional. I couldnt advise more strongly to look elsewhere.
Yes they are cheap and like most things in life, you absolutely get what you pay for.
We’ve been with these guys since around 2017, had to move because the company where we hosted for acquired and the new support want great (we were used to great, not good)
Since then we’ve really tested their support and I can with all honesty say it as been SUPERB 99% of the time, the other 1% was just good hehe.
We’ve now grown quite a bit and their friendly staff has definitely played a roll in that, from the guys at billing to the very CTO they’re always ready to help and provide an awesome service. Our site is webfica and we’ve even added a powered by knownhost on our footer.
Have been using their services for a bit over a year now with not even one complaint. No downtime, support is excellent and 24/7.
Before I found these guys, I used 3 other VPS providers. Some had excess downtimes and some lacked the support I needed.
Knownhost are really an elite company. I can sit back a relax knowing my websites are in good hands.
I am using Knownhost since Aug 2023. They have best support times as well as support problem solving, Their VPS and Dedicated hosting both are amazing. I tried a lot of hosting before but now I can see Knownhost is one of the best.
Thank to Knownhost and their team members.
Knownhost provides outstanding web hosting with reliable and light-fast servers. Their exceptional customer support ensures quick resolution to any issues, making them a top choice for hosting services. With competitive pricing and user-friendly interface, Knownhost stands out for its reliability and customer-centric approach.
I have been with Knownhost for nearly ten years and have two VPS’s with them one being on an SSD.
I cannot fault this company, they have been incredibly fast with support tickets (under two minutes response time and often within one minute) zero downtime and fast responsive servers.
On the rare occasion that I have had any issues their support team have been friendly, efficient and incredibly helpful even when major server upgrades were required they kept me fully informed and worked with me all of the way.
I had used other hosting companies previously and always had issues, either with downtime, service or support but this all changed when I moved to Knownhost, I am no expert with server technology and often find my knowledge lacking in certain areas, thankfully Knownhost support guys fully understand and are fantastic at guiding me to the answers and the best solutions.
I have a VPN account from a couple of years.
From time to time, due my complete lack of experience, I contact the customer service and all of them are really good.
Anyway today I’d like to give 6 stars to Anna S. because she did not ‘only’ solved my problems but in a way that also somebody unexperienced like me could understand easily ( English is not my first language too).
She also walked the extra mile finding, without being asked, some bad files that I had to cancel.
No one told me to delete them before.
I am very grateful that my problems today were treated with attention and care and a bit of ‘extra’ that it is so rare this days.
Thank you very much again 🙂
Paola
I was using their services since 2019, their renewal rates were increased and they pushed me to use upgraded reseller package. I decided to move my files from their server and then happened the WORST thing, They told me on chat that i would be able to move my files till Tuesday, They suddenly suspended my services and asked me to pay 20 Usd in order to access my WHM for 2 minutes to download the backup. I had long discussion with their support team and they were just forcing me to pay money.. My website was down for 4 hours just to wait for their support to respond.Their support team is poor and they can Scam you.
I have left 4 Usd in their so called in house credit that they overcharged, just to show how faulty their system is.
Stay away and choose a better Web host…!!
You would think that when you spend $978 per year on a single host account with just 1 website they would go the extra mile to keep a customer happy? well actually NOT at Knownhost that’s for sure.
I had a MVPS-4 package with Knownhost, i had a problem with the hosting and my site was down, the “so called” support would not assist me to resolve the problem.
Support went out his way to just “fob me off” with LAME and confusing replies with no REAL help to assist me in getting my site up and running again.
Support gave me a complete run around and time wasting session. I have never encountered such difficult support from any hosting business ever.
As i was completely LIVID with the help (none) I even asked the support agent to refer my ticket to another support agent but he refused to transfer me to someone else.
It was easier for me to move my website off the Knownhost VPS and onto a new hosting account with another company where the support assisted me to get my website up and running again quickly.
Other than the woeful support i received the actual hosting was very slow for a 6 Core / 8 GB VPS, so i guess the hardware they are using is from the 70’s.
Just a TERRIBLE, UNCARING and UNFRIENDLY company to deal with.
Anyway that’s my review of Knownhost as an ex customer so don’t believe all the “spin” they say about their hosting services as it’s complete BS.
No the cheapest, but still decent value, and the support is excellent.
What makes them stand out is their support. The support team on their managed plans reply in phenomenal time and every time they seem incredibly knowledgeable and willing to help.
I’ve been very satisfied with the resolution and communication of all the support tickets I’ve had over the last couple of years.
Keep it up folks!
I’ve been with knownhost for about 10 years, and I just can’t say enough good things. The servers are solid and reliable, but where they really shine is the service. When I turn in a ticket, I hear back in only a minute or two at most, and it doesn’t matter if it’s during normal hours, the wee hours of the morning, or even on a holiday. They’re always there. These days most hosting companies can throw up some decent servers, but they can’t provide service and support like this. Not only are they quick, and efficient, but they’re willing to help with anything I have ever asked, be it something small that I just can’t get to, or the times that I’m in over my head and really need some help. I can depend on them no matter what. How can you put a price on that?
I’m seriously impressed by Knownhost. I have their VPS2 product get a pay ahead discount so that knocks the cost down even more. Their pricing is on par with other hosts out there but their uptime is the impressive part. I literally question the monitoring service when I get an alert because it’s usually one ping that failed and when I go to my site(s) on my phone they work.
I’m actually considering rewriting the api for an app I created from ASP.NET WebAPI to NodeJS just so I can host my app with Knownhost… I have my app with Microsoft Azure and their product is about 3 times as much and way slower. It would be about a 400 hour ordeal to rewrite the entire backend, still it’s being considered.
Knownhost.com provides exceptional web hosting with reliable services, outstanding customer support, and competitive pricing, making it a top choice for seamless online experiences. Their commitment to uptime and performance sets them apart in the hosting industry.
Just transferred from Hostgator after 15 years. Server down time was past 47 hours in less than 30 days.
Do far our experience with knownhost has been exceptional from pre-purchase questions and help with migration (which went smoothly).
The website performance is so so much faster already! Very excited to no longer have to worry about hours on end downtime know who I’m talking to understands me!
Over the last 15 years, I have worked with 4 different companies for my own VPS hosting. Apart from the first two that I left because it was to expensive, I was really unlucky with the third one.
Then I found Knownhost, The support is simply NUMBER 1, so far, after almost 2 years I do not have had any support question answered in a time over 10min.
So happy with them that I even recommend them to one of my clients, which I normally never do in case of a bad experience. But the client is today as happy with the quality and service that I am.
We have had nothing but amazing service with Knownhost since we transferred to them a couple of years ago. Our old host (HostPapa) would constantly try to get more money from us, leaving us insecure about whether our sites would be down when we woke the next day etc. Despite being happy with Knownhost since day dot, I leave this review today as they just performed an act of amazingness, where noone else could. Strap in…and sorry in advance for the rave…but l’m so happy!
I accidentally deleted a few shopify sites from our knownhost reseller account (thinking that they were hosted with Shopify, so why have them on Knownhost?). Well, I woke the next morning to messages from my assistant telling me the sites were down and emails not working. Turns out the sites were in fact, hosted on our knownhost account and pointing to shopify, and i had deleted them! Eek!
So I popped them back up and Shopify confirmed all was well (CNAME etc), and so did Google (MX records etc). But sales dropped and people were saying they were getting errors on the sites when they were trying to visit etc. Shopify claimed it was a coding issue and they won’t touch it (they’re the worst for support in the last few years), and to contact our dev (who we no longer worked with for years now, so that was impossible). So I advertised for help on Shopify Experts, where I got unrealisticly high quotes with long turnaround times, and also on Upwork (urgh!) where the ‘high-end expert’ devs who applied for the job claimed they could fix it over a few days, but none sounded like they knew what they were talking about, despite me offering top dollar for what I knew should be easy to fix. I tried a couple, and spent hundreds of $$ on them, but even after being paid, the issues never resolved…(FYI, don’t trust devs…they’re all the same!).
Not one listened to me when I insisted that it was due to the Knownhost account deletion. Both Shopify and the devs insisted it was in the Shopify code. Why? Because Shopify don’t know better and devs want $$.
Two weeks of no sales and wasted conversations and paying dodgy devs, and at my wits end, I asked Knownhost how to give yet another dev access to one of the domains in Knownhost, as I demanded that the dev at least try investigate what I did there.
Knownhost said not to give access, and within an hour, I had another email from them, detailing, in depth, a whole list of things they found wrong with the sites and that it could be causing errors. I didn’t even tell them of my issues before that!! I had only asked how to give dev access…they didn’t know why!!!
Better yet, within minutes, Knownhost fixed it all for me, for FREE (I was going to pay the stupid dev over $500 for ‘fixing’ it….and I would never have known it wasn’t even fixed until i would be told by customers…IF they bothered to take the time to tell me).
Since Knownhost fixed the issues, I am back on track, and so relieved and happy. I will NEVER leave these guys. They are well worth every cent. I love these guys. You have no idea!
Initially, I didn’t want to go with Knownhost as they don’t have a chat or phone service for help. But seriously guys, they get back to you within minutes, every time, and are way too helpful – even to someone like me, who obviously can go on a bit – and I love it.
A HUGE shout out to Daniel L who identified the issues initially, and to Dipu D who fixed it all when I replied to Daniels email. They deserve a raise. Seriously, Knownhost, give them a raise.
Having been with knownhost two years, I came to know them as a knowledgeable crew, that is until the 28th Jan 2017 when they failed to stop a Ddos attack on the server my website were on, firstly I was told it was a brute force attack and then a Ddos attack that slipped by their security protocols, taking all my websites offline.
After this date things just gradually got worse, with more down time, with excuses ranging from script issues and more, it got to the point where they talked me into upgrading my memory at additional cost telling me it would help keep my websites up and running smoother.
After speaking to my script dev he informed me that their VPS was very inadequate and he recommended me to find a new host asap.
All together I have 48 tickets with 90% of them either regarding hosting speed or downtime or database connection issues.
Only once in my time with them have they suddenly jumped onboard offering to adjust the server and try upgrades, but this was after I suggested i’d be looking for hosting else where.
Today I contacted Knownhost to cancel my hosting with them and ask for a refund for the month I had paid up front for on the 1st.
This was point black refused, so they are now walking away with over $101 of money for nothing.
We have bought a VPS from this company, and our business is used for cryptocurrency, I got a ticket from abuse team telling me that they can’t support my business and I have to move to another hosting, So far everything was good and we understand they told us that the VPS will not be renewed by 28th January which is the end of billing – So we decide to move our data by 20 January but once we logged into our WHM we got a problem with license we contacted. the support to fix it and they said that was fixed and somehow once we try to check we find our server disappeared and it is canceled !!!! we contacted the support and they said we apologize !! and we have issue a refund ! what the ### is this ? we contact them again and while we were waiting for a response they close the ticket . We have serious data and we will not leave and until we get it back!
I have been with Knownhost for a while and they are undoubtedly the best host I have been with, to date.
They are fast, friendly and professional and cannot fault them!
I have been using various web hosting companies since 2007. Knownhost is among the ones I have used and still using ,and I can wholeheartedly recommend them .
–Support is First Class
–Price is affordable-
–Uptime is excellent. infact they even display their live(real time) statistic on their website for you to see.
—server response time in various location is super and is within the industry standard.
All websites technical problems have always been resolved within minutes, and i was always updated whilst they resolve them.
If you are looking for a web hosting company-read my honest reviews and make a wise decision
Trustpilot,this is a customer review ,and I can supply receipts and other records to support my review.
I’ve been using this company for my hosting for about 8 years and although I usually have performance issues that’s probably more related with the complexity of Wordpress. Features, price, support are great and I am very happy with them.
After 5.5 years, we couldn’t be happier. Primo managed service and top notch support staff. Ticket responses come in within minutes and the staff often goes above and beyond. Over that timeframe we’ve submitted a few hundred tickets ranging from minor (help installing an extension) to major (critical service down) and each was resolved timely and professionally. A few years ago we had an issue with an older PHP site that had malware maliciously installed. They were alerted to it, locked down the account, notified us, and even went to the extent of identifying how it was installed (unpatched, known problematic PHP library). After cleaning up the files and removing the unneeded library, the site was back up and running quickly.
Knownhost also has an extremely helpful Discord server with management and support staff always available. Tickets are best if there’s an active problem but I’ve picked the brains of the staff in Discord countless times when I’ve got a question or concern.
I’m not sure how we got by before Knownhost.
I have been with Knownhost for a couple of years only after trying 3 other US based companies. I am always amazed at their quick and efficient 24/7 support. Their prices are also extremely competitive. If you think you can save a few bucks by being on a shared cloud server think again as being on Knownhost’s VPS is the way forward. Shared hosting have so many tricks to get you to pay more or a forced upgrade. Don’t be fooled. Thank you to the Knownhost team!
About a month ago, complete outage at their data center in Seattle left many of us customers down for a day. There was no backup plan or process so to speak. They had to restore things manually. And even then things went wrong – it didn’t help that the admins were in the forums being antagonistic about people’s responses. Then today in the middle of the work day, our server goes offline. Email, domain… etc. Notify tech support and they inform me that they were moving the VPS between nodes and that there would be a period of downtime. Were we notified? No. Could they have done such a move after hours? Probably. Complete joke and a train wreck of a company.
Trigger happy hosting provider. They terminated my service because of “Network Abuse” which is a vague term that a bunch of inexperienced Sys Admins use when they see a spike in TCP connections in Nagios or whatever monitoring tool they use. They didn’t bother to communicate with me what i was using the service for, just pulled the trigger right away. Obviously a bunch of Junior personnel working at this company. Stay away.
EDIT:
The illegal activities they mention in the reply are running an app i wrote to verify email addresses on their VPS. It literally just connects to a SMTP server and issues the VRFY command for a given email address which is not ILLEGAL in any way. Now even gaslighting Trustpilot reviews, how low can you go?
Tried many hosts over the 30+ years I have been running websites. I can’t say enough good things about Known Host. They are always so responsive, and time and time again provide excellent customer service.
I was motivated to write this review after the employee Nivin P. went above and beyond to help resolve an issue on one of my websites. The level of support they offered was incredible and i just wanted to single them out personally for that amazing level of support.
I have been a customer of Knownhost for a few years now. I think they are one of the best hosts out there. Their support department is stellar and stuck with me till the problem was solved.
The server itself is top notch and i’m extremely happy.
Special shout out to Adam, Leena, and Robert who helped me recently. Cheers!
The knownhost.com provides the best web hosting services. In case you are not satisfied with their services they have 30 days money back guarantee. But trust me you will not be wanting your money back. This is because they have 99.9% uptime, best in the industry. I recommend it.