Cloudways has officially launched Cloudways Copilot in general availability, introducing AI-powered insights and one-click SmartFixes to its managed hosting platform.
For years, Cloudways has been recognized for fast human support that helps users resolve technical problems in about 30 – 40 minutes. With Copilot, the company now reduces that process to ~5 minutes on average, giving agencies and developers a faster, more scalable way to maintain hosting environments.
What Is Cloudways Copilot?
Cloudways Copilot is an AI-powered hosting assistant that integrates with Cloudways Flexible plans. It continuously monitors your servers, diagnoses root causes when issues arise, and generates step-by-step guidance to resolve them.
The system goes beyond alerts. Instead of just notifying you of an error, Copilot explains what went wrong, why it happened, and how to fix it. With SmartFix, many issues can also be resolved automatically with a single click.
Built on DigitalOcean’s Gradient AI infrastructure, Copilot is tailored specifically for managed hosting, helping Cloudways users maintain uptime and site performance with less manual intervention.
Learn more about Cloudways Copilot here.
Key Features of Cloudways Copilot
- AI Insights: Automated diagnostics covering Webstack performance, host health, disk space, inodes, and backups.
- SmartFix: One-click automated resolution for common issues like service restarts or disk cleanup.
- Delivery: Insights appear directly on the Cloudways dashboard and via email alerts.
- Credit System: Each insight and SmartFix consumes one credit.
Watch the demo video below to see Cloudways Copilot in action.
Rollout and Free Credits
Cloudways Copilot is enabled by default on all new paid accounts under the Flexible plan. Existing customers will receive access in phases, with the rollout scheduled to complete by September 30, 2025.
To encourage adoption, Cloudways is offering 5 free AI insights and 2 free SmartFixes each month for the first six months. After the promotional period, additional credits can be purchased as needed.
Early Results from Public Preview
During its six-month public preview, Cloudways Copilot generated over 13,000 insights and achieved a 90%+ diagnostic accuracy rate.
Agencies participating in the preview reported significant time savings.
“Cloudways Copilot has transformed how we manage 180+ sites by providing automated AI insights with specific solutions for issues, saving our team 15 hours in just the last month. Instead of spending hours debugging, we now get detailed breakdowns that help us quickly resolve problems.”
— Jonathan Sokol, CEO of Mint Media
HostScore’s Take on Copilot
At HostScore, we see Copilot as a smart addition to Cloudways’ managed hosting ecosystem but it is not a one-size-fits-all solution.
For agencies and resellers
Copilot has clear value. Automating repetitive troubleshooting tasks can free technical teams to focus on higher-priority development work. The time savings scale meaningfully when you’re responsible for dozens or hundreds of client sites.
For smaller publishers or SaaS operators
Copilot may provide helpful alerts, but it is unlikely to replace the need for an experienced developer or sysadmin. Complex issues will still require human expertise.
All in all, Cloudways Copilot feels more like a force multiplier for professionals than a replacement for professional support.
What’s Next for Cloudways Copilot?
Cloudways plans to expand Copilot’s functionality in the coming months. Upcoming features include:
- Application-level insights beyond server infrastructure.
- Bulk actions such as cache clearing and backups across multiple sites.
- Automated testing tools to assist developers with deployment workflows.
While many competitors focus on AI site builders, Cloudways is channeling AI into the core of managed hosting operations, reinforcing its role as a partner for developers and agencies who need scalability and reliability.
Final Thoughts
Cloudways Copilot represents a significant step forward in AI-driven hosting management. While its greatest impact will be felt by agencies and high-volume site operators, the tool reflects a broader shift in managed hosting: moving from reactive support to proactive, automated solutions.
To learn more about performance, pricing, and real-world testing, explore our full Cloudways review.
About Cloudways
Cloudways is a managed cloud hosting provider under DigitalOcean, offering Flexible plans that combine scalability, performance, and 24/7 expert support. With a focus on developers, agencies, and SMBs, Cloudways provides optimized hosting environments on top providers such as AWS, Google Cloud, and DigitalOcean.
