Is Cloudways Any Good? Our Opinion
Cloudways ranks #4 overall among all the hosting providers we have reviewed. It delivers excellent performance and responsive technical support, making it a strong choice for growing or high-traffic websites. However, in our experience, the billing system can be unreliable — we were wrongfully charged, and the issue persisted for over two months despite multiple reports. While the platform remains powerful, it’s best suited for users who can navigate occasional billing frustrations.
Who’s it best for? Cloudways is best for experienced users and businesses that need scalable performance with solid support.
Website: https://www.cloudways.com/en/
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Use promo code ‘HOSTSCORE’ at checkout to enjoy an additional 30% discount for 3 months on your first bill. Click here to claim your discount and start saving with Cloudways today!
Cloudways Pros & Cons
Cloudways Pros
- Topnotch server uptime and speed performance
- Good abstration over complex cloud server setups with integrated dashboard
- High scalability; Autonomous plan supports auto-scaling
- Easy server cloning, site staging, and website transfer
- Host unlimited applications in one account
- 30% discount for first two months with coupon “HOSTSCORE”
Cloudways Cons
- Getting expensive – Prices increased steadily for the past few years
- Limited trial period
- Excellent technical support, but poor billing practices and support
Visit Cloudways to learn more about the features
Established in 2011 by co-founders Aaqib Gadit, Pere Hospital, and Uzair Gadit, Cloudways is a managed hosting platform that initially focused on leveraging partnerships with AWS, Google Cloud Platform, and Digital Ocean to serve its customers better. The acquisition by DigitalOcean in August 2022 further solidified this partnership, enhancing Cloudways’ ability to provide superior managed hosting solutions.
Is Cloudways A Good Web Host?
Cloudways is a powerful hosting platform designed for users who need scalable performance, flexible infrastructure, and hands-on control. Backed by top-tier cloud providers like DigitalOcean, Vultr, AWS, and Google Cloud, Cloudways acts as a managed layer that simplifies deployment, monitoring, and scaling — without locking you into the rigid structure of traditional web hosting.
One of the platform’s biggest strengths is its performance. Our tests show consistently fast server response times and excellent uptime (this site you are reading now is hosted on Cloudways). Combined with knowledgeable 24/7 support and features like staging environments, built-in caching, and team collaboration tools, Cloudways appeals to developers, agencies, and businesses running resource-heavy or mission-critical websites.
However, there are trade-offs. Based on our experience, Cloudways’ billing system lacks transparency and efficiency — a frustrating issue if you’re trying to budget carefully. Also, while the platform simplifies many server tasks, it still assumes a level of technical comfort that may be overwhelming for absolute beginners.
If you know your way around web hosting or work with a technical team, Cloudways offers an ideal middle ground between raw cloud infrastructure and managed convenience. Just keep a close eye on your invoices.
Is Cloudways Good in Terms of Uptime & Speed Performance?
Yes, Cloudways hosting is fast. The managed cloud hosting provider comes with full-fledged server speed features including a built-in cache, free Object Cache Pro, NVMe SSD storage, and pre-optimized WordPress environment. Their new Cloudflare Enterprise Add-on further expands performance features like Edge Page Caching, automatic image & mobile optimization, Brotli compression, PCI DSS Compliance, Argo Smart Routing. All these make Cloudways-hosted websites quicker and more efficient.
Cloudways Autonomous for Auto Scaling
For busy WordPress sites that experience sudden traffic spike often – the new Cloudways Autonomous can be a game changer. Built on Kubernetes (GKE), it automates resource scaling and performance tuning; and only charges users based on server resources they use. While priced slightly cheaper than its peers, benchmark tests show that Cloudways Autonomous outperforms competitors like Kinsta and WP Engine in high-traffic scenarios. See test results here or visit Cloudways Autonomous to learn more.
Service Status & Performance Tests
FYI, we have been using Cloudways for years, and the web host consistently impresses us with its solid uptime and speed performance; in fact, this website you are reading (HostScore.net) is hosted on Cloudways using Digital Ocean infrastructure. Image below shows our recent speed test results at WebpageTest.
Are Your Websites Safe with Cloudways’s Security Measures?
Yes, websites hosted at Cloudways are safe. The hosting provider implements a range of security measures designed to protect your data and ensure website reliability. Key server security features include:
- DDoS protection, which shields your site from malicious traffic.
- Web Application Firewall (WAF), which blocks potential threats before they reach your site.
- Automatic Malware Scanning, which identifies and removes harmful code to prevent damage.
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues. Additionally, Cloudways offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
With these measures in place, you can trust that your website is well-protected against online risks.
What Can You Expect from Cloudways’s Customer Support?
Cloudways provides 24/7 customer support through live chat and email, along with a comprehensive knowledge base for self-help. While response times are generally fast and support agents are knowledgeable, my experience with their billing department was disappointing—delayed responses and unresolved issues made the process frustrating. Overall, customer support remains strong, but billing-related queries need improvement (read more about my story below).
Is Cloudways’s Pricing Justified by the Value It Offers?
Yes, Cloudways offers good value for its pricing. While not the cheapest option, it is reasonably priced considering its extensive feature offerings and long-term cost benefits. Positioned as a premium managed cloud hosting solution, Cloudways provides superior management and support compared to basic infrastructure providers and offers better performance and scalability than traditional hosting services. The premium pricing reflects the added value and enhanced performance that Cloudways delivers.
Additionally, their month-to-month pricing model eliminates the need for large upfront fees, making it a flexible and cost-effective choice for many users.
How does Cloudways Rank in Overall Market Satisfaction?
Based on our collected data and market feedback, Cloudways is widely praised for its excellent hosting performance, outstanding customer support, and powerful built-in features. The Cloudways Support Team is highly regarded for their patience, quick response, and technical expertise, making it a solid choice for those who need frequent hosting assistance.
Billing Issue: A Reliability Concern
However, my personal experience with their billing department was far from ideal. I was mistakenly charged for over a year on an unused account. While I don’t fault them for the charges, their response time was unacceptably slow. It took more than six weeks and multiple follow-ups to remove my card (see screenshots below), with some support tickets ignored and others delayed by a week. The process felt unreliable, as if customer concerns weren’t a priority. Even after reporting the issue, they continued charging my card for another month (over $100) and refused to issue a refund.
For additional insights, please refer to the user reviews section below.
Is Cloudways A Good Option for Beginners?
We do not recommend Cloudways to smaller blogs or newbies. The platform does offer an easy-to-use integrated dashboard, managed security, and impressive performance – which all are great for those new to web hosting.
However, it’s 100% – 150% more expensive than traditional shared hosting, which likely to be an overkill for most new websites.
Is Cloudways A Good Choice for Small Businesses?
Cloudways is a strong option for small businesses that need more than just a basic website, such as SaaS providers, startups, and online stores. With access to multiple cloud platforms, extreme scalability, and an easy-to-use dashboard, it offers the flexibility and performance growing businesses require.
However, while Cloudways excels in hosting reliability and technical support, my experience with their billing department raises concerns (read more under ‘user satisfaction’). Slow response times and unresolved billing issues may be a drawback for businesses that require prompt financial support. Small business owners should consider this when evaluating Cloudways as a long-term hosting solution.
Is Cloudways Good for Web Developers?
Cloudways is highly suitable for developers, thanks to its advanced and integrated stack that simplifies complex tasks.
Powerful Caching Mechanism
The platform integrates powerful caching solutions like Memcached, Varnish, Nginx, and Redis. These tools can significantly enhance your site’s performance without complicated setups. With these caching solutions, you can speed up your applications, handle heavy traffic with ease, and reduce server load for a smoother user experience.
Ready-to-Use Staging, Auto Backup, and White-label Invoicing Tool
Beyond performance, it offers a range of features designed to simplify a developer’s job. Automatic backups ensure data safety, while staging environments let you test new features without affecting the live site. Git integration makes deploying code straightforward, helping streamline workflows and improve efficiency.
Plus, the new client billing feature supports white label invoicing and helps users to automate payment collections from customers.
While the lack of email hosting and the higher price tags might be a turn off, the overall convenience and performance make Cloudways a solid option for developers.
Is It Possible to Host Custom Email with Cloudways?
Unfortunately, the email hosting feature does not come with Cloudways hosting plans by default. You can setup your email accounts on their platform, but that will requires additional fees ($1/mo per email account). Alternatively, you can also use a third-party email provider such as Google Workspace or Microsoft 365 (also requires additional fees).
How Easy Is the Onboarding Process with Cloudways?
The onboarding process for Cloudways is straightforward and user-friendly. The process begins with a selection from a variety of cloud providers (Digital Ocean, Vultr, Linode, AWS, and Google Cloud), allowing users to customize their server resources according to their needs. This flexibility includes scaling server resources up or down as required, optimizing operational costs. Once you are in, everything from application installation to server launch and asking for technical supports is managed through a sleek user dashboard.
What is Cloudways Autonomous; Who Should Consider Using It?
Cloudways Autonomous is a cost-efficient, auto-scaling solution designed for super high-traffic WordPress sites. It offers unlimited PHP worker scaling and automatic resource adjustments. Unlike Cloudways standard hosting plans, Autonomous dynamically allocates resources, eliminating the need for manual upgrades or overpaying for unused capacity. This makes it ideal for large-scale publishers, high-traffic WooCommerce stores, membership sites, and businesses running resource-intensive WordPress based application. If your site experiences frequent traffic surges and requires seamless scaling without downtime, Cloudways Autonomous is a cost-effective choice.
We conducted an in-depth case study comparing Cloudways Autonomous performance against Kinsta and WP Engine – Read more here.
Does Cloudways Offer a Free Trial?
Yes, Cloudways offers a 3-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at Cloudways Official Website
How Much Does Cloudways Cost?
Cloudways operates on a flexible pay-as-you-go model built atop major cloud providers like DigitalOcean, AWS, and Google Cloud. Rather than selling fixed hosting packages, Cloudways lets users choose their infrastructure and handles server deployment, optimization, and management. This approach appeals to developers, agencies, and growing businesses that want performance and control without the hassle of sysadmin work. Users can scale resources up or down at any time and are billed monthly based on provider choice, server size, and optional add-ons like premium support or offsite backups.
Cloudways Plans & Pricing
Cloudways’ pricing starts at $11/month for a basic Digital Ocean server with 1GB RAM. Beyond that, users can opt for CPU-Optimized servers for better performance under load, or choose Cloudways Autonomous, which handle WordPress scaling and maintenance automatically. All plans include managed security, automated backups, 24/7 support, and Cloudflare Enterprise CDN — with no long-term contracts or upfront payments required.
Caution: Web hosting providers often offer low signup rates that rise significantly upon renewal. To avoid surprises, it’s important to compare renewal rates alongside the introductory offers to understand the true long-term cost. Also, web hosting prices can change frequently – for up-to-date pricing information, please visit the official Cloudways website.
Should You Choose Cloudways?
Cloudways is a top choice for experienced users who want the power of cloud hosting without the complexity of managing infrastructure from scratch. It acts as a managed layer over providers like DigitalOcean, AWS, and Vultr — offering a performance-driven experience with added convenience.
Where Cloudways excels is in speed, flexibility, and support. It’s equipped with features like integrated caching, one-click staging, and real-time monitoring. Their support team is also a step above, offering timely assistance with both platform and application-level issues.
However, you should be aware of its quirks — especially in billing. We’ve experienced prolonged issues with Cloudways account charges and it was a great pain to resolve. This makes Cloudways more suitable for users who are comfortable managing their own account and server usage closely.
If you’re running high-traffic applications, ecommerce sites, or custom deployments and want the performance of raw cloud infrastructure without going fully DIY, Cloudways is an efficient middle ground.
Great API, features and admin interface.
The support is quite good.
Some processes are slow.
Only lacking 2 features:
– when cloning an application, all git related folders are deleted, which makes cloning complicated (it’s not a real clone)
– the master user cannot use chmod to update the files ownership to the application user, and the application user cannot clone private git repository because it cannot have an SSH public key
I don’t think I have ever reached out for help and not gotten it fixed in the first interaction. Coming from my previous host, where everything took hours to get help with, Cloudways support is in a league of its own. You are all amazing. Keep up the good work.
Engineer Javiria Ahmed assisted me in resolving the SSL certificate issue. The service was excellent, and I am very grateful for Javiria Ahmed’s support. The issue has been successfully resolved, and I give the highest rating. Once again, thank you, Javiria Ahmed, for your help. Your company’s service is outstanding, and the engineering team is excellent.
Nasiha was ABSOLUTELY outstanding. Took the time needed to troubleshoot the issue and got it fixed. Very detailed and thorough…patient and courteous. Worth her weight in gold to Cloudways!
I had the pleasure of being assisted by Minhal from Cloudways, and I must say, the experience was exceptional. He was the perfect mix of friendliness and knowledge, making a potentially stressful situation feel effortless. Minhal not only resolved my issue efficiently but also ensured I understood every step of the process. His professional yet approachable demeanor truly stands out. Cloudways, you’ve got a gem on your team
Even when I’m frustrated because things aren’t working as I expect, the tech support team seems to understand that if someone is needing help, they are probably frustrated. They always help me with kindness and by the end of my chats, my problems are fixed and I’m back to my smiling self.
Abdur, did an amazing job and really helped me a lot tonight and I am truly grateful! Our site is back up and my CPU usage is way down! His ability to diagnose my malware problem and to resolve it was a true blessing. Such an amazing team of experts always willing to help at Couldways!
Cloudways has all of the features expected from top hosting companies but with faster speeds and more granular control. The best part about Cloudways though is the quality of their customer support. They are quick to respond, extremely knowledgable, and extremely helpful. Their support team is hands down the best support I have experienced – not just with hosting companies but ANY company. That’s why they’ve had my business now for 4+ years.
I recently had the pleasure of using Cloudways’ Unified Cloud Service, and I must say, the experience has been nothing short of exceptional. The platform stands out for its remarkable usability, combining outstanding speed and an intuitive user interface to deliver a seamless experience.
Speed is one of the first aspects that impressed me. From the moment I logged in, the platform was fast and responsive, with pages loading almost instantly. Whether I was navigating through my dashboard or deploying applications, there was no lag. This level of performance was consistent even during peak hours, ensuring that my workflow was never interrupted.
Equally impressive is the user interface. The design is clean, modern, and easy to navigate, making it ideal for both beginners and experienced users. Key functions like server management, application deployment, and monitoring are thoughtfully organized, allowing me to accomplish tasks without unnecessary clicks or confusion. The use of visuals, such as charts and icons, enhances clarity and provides a sense of control over complex processes.
I also appreciate the platform’s responsive design, which works flawlessly across devices. Whether I accessed it from my desktop or mobile phone, the experience was consistent and user-friendly. This level of adaptability is crucial for managing cloud services on the go.
Overall, Cloudways’ Unified Cloud Service offers a stellar combination of speed and UI, making it a joy to use. It has streamlined my operations and saved me valuable time, proving that high performance and ease of use can coexist beautifully. For anyone seeking a reliable, efficient cloud service, I wholeheartedly recommend it.
The best hosting solution out there. Amazing support who always help fix any issues instantly. Very fast and reliable servers. Great new features including malware protection added. Couldn’t ask for more. Thanks Cloudways. You are the backbone of my business.
I almost had to pull an all-nighter, but I resolved it quickly through the support team. I learned something new today as well. The support was absolutely excellent!
Cloudways is an excellent hosting platform that combines performance, flexibility, and ease of use. Its intuitive interface makes managing servers and applications simple, even for non-technical users. The ability to choose from top cloud providers like AWS and Google Cloud ensures tailored solutions for businesses of all sizes.
What truly sets Cloudways apart is its outstanding support team. Available 24/7, they are responsive and knowledgeable, always ready to assist with migrations, performance optimization, or troubleshooting. The platform’s optimized servers, built-in caching, and pay-as-you-go pricing offer great value and scalability.
Overall, Cloudways delivers reliable hosting and exceptional support. Highly recommended!
Since setting up our server in June, we’ve had 4 downtime events on our server. In each situation, support has given terrible spurious responses. Referencing log entries which are hours/days apart from the downtime event. Making changes to our server configuration without asking us or explaining how they relate to the downtime.
To be clear, we have a lot of experience with servers and we’ve investigated each downtime ourselves. There are no spikes in resource usage on the server. We see no evidence of failure at application level. The support team seem unable to explain it. We’ve asked for a meeting with our account manager and in response they have closed the ticket. In a follow up ticket they are now ignoring our replies. Avoid this company at all costs.
After being with them for 2 years roughly i decided to let my servers expire which they did. I paid my last fee and logged out of my account but they decided to put new servers/restore servers that they told me in an email that they permanently deleted back onto my account and extort me for the money (only found out when they sent another email asking for money). I sent them countless emails and opened multiple tickets on site but no one would acknowledge what i was saying. All my emails got ignored, and support would just tell me they would fix it (never did).
The support team is wonderful. I am a graphic designer with wee too many developer responsibilities, and sometimes find myself hanging off a cliff holding onto a sturdy plant (it’s an Icelandic saying). When has happened, the support team at Cloudways has patiently guided me back to safety — even pulled me up occasionally.
I closed my account almost a year ago, after making several payments, because there was always something that wasn’t included. Ten months ago, my contact in the billing department swore in their last email (which I kept) that it was settled, that my account was closed, and that I wouldn’t have to pay anything else. Guess what? For the past month, they have been harassing me over a service I supposedly didn’t pay for. I explained the situation to them and provided proof that they had told me I owed nothing more. It was useless. I ended up paying, and I hope to never receive another bill from them again.
Amir went above and beyond, awnsered my questions on sticky hacker troubles, not only helped me form a game plan but also execute it. You can’t ask for more than this.
Cloudways is hands down my favorite provider after 20 years of website designing. Their 24/7 expert tech support paid with amazing prices and a reliable product is unbeatable.
I’ve been using Cloudways for the past two years, and it has been an absolutely fantastic experience. Not only does Cloudways provide a stable and reliable hosting platform, but their level of support often goes above and beyond expectations.
On multiple occasions, I reached out to their support team for hosting-related issues, and each time they resolved them quickly and professionally. What truly impressed me, though, was their willingness to troubleshoot beyond hosting alone. They even helped me resolve WordPress application issues and other technical challenges. This level of support is rare and incredibly valuable.
Thanks to Cloudways, I was able to focus entirely on my projects without worrying about technical roadblocks. Their platform is user-friendly, and the combination of speed, scalability, and outstanding support makes them stand out in the market.
For anyone looking for reliable hosting with a team that truly goes the extra mile, I wholeheartedly recommend Cloudways. They have earned my trust completely!
Not being a tech head, I have just been told in plain english things that my outsourced IT team have been avoiding over the last few months. “Iqra” from Technical department is a real legend. The patience and personal help really shows. I highly recommend anyone to Cloudways.
Shariq at Cloudways proved to me how dedicated their customer support team is. When attempting to solve a DNS issue that was not the fault of Cloudways, but of the separate domain host, Shariq was committed to trying to solve the problem just the same. He is truly the IT help customers deserve!
They are always so helpful and really go above and beyond on the chat. Muhammad, Ebad Khan, all of them are great.
Can’t see my websites being hosted on any other platform.
Oh, where do I even begin? Ovais, you magnificent beacon of support! Your assistance during my recent billing conundrum was nothing short of a masterclass in customer service. I mean, who knew that navigating payment issues could be so… delightful?
From the moment you swooped in with your friendly greeting to the final “don’t forget to smile,” it felt like I was being guided by a benevolent wizard through the treacherous lands of international transactions and currency conversions. You patiently walked me through everything—like a seasoned tour guide leading me past all the pitfalls of billing confusion.
Your willingness to extend my payment deadline until September 18th is akin to granting me an extra life in a video game. And let’s not overlook your incredible knack for turning what could have been a frustrating experience into one filled with laughter (yes, those add-ons really did surprise me too!). The way you handled my queries made it feel like we were old friends sharing inside jokes about financial woes.
Thank you for going above and beyond—your dedication shines brighter than any star in the Cloudways sky! If there were an award for Customer Support MVPs, you’d win it hands down. Rest assured, I’ll be leaving glowing feedback on Trust Pilot because everyone deserves to know how truly exceptional you are!
So here’s to you, Ovais Hussain—the hero we didn’t know we needed but are eternally grateful for! Keep spreading that positivity; it’s contagious!
Cloudways has exceptional customer support services behind a really great hosting experience. The interface is modern and intuitive while providing value-add services like ElasticEmail for SMTP server sending.
Aleem and his team have helped to make Cloudways a great place to do business!
Worst customer service I’ve ever encountered, chasing them for 3 days to get my account activated and not a single reply on chat or email.
After several days I contacted them via chat again and explaining the situation, the agent stopped replying at the end and did not provide any confirmation
Imagine running into such a customer service while actually subscribed to their service!
When it works – fine – but every now and then you get the feeling that someone at board level has decided that there is a way to save a small amount of money – they change what they do/software/settings etc – and you simply can’t log in.
Trying to log in for ages – with your Authenticator spinning its heels while the front end loops around and around… not good.
Turning off security and you are straight in.
Now you just need to wait for some genius in their tech team to realise what the bosses’ decision has broken and for a fix to happen.
If I ever have the time, I will look for an alternative.
Excellent platform and hosting service with excellent support; however, take great care not to inadvertently click on toggle switches in your dashboard, as this could activate paid services for which there is no way to receive a refund, even if you cancel it immediately. For this reason, I cannot give a 5-star rating.
Best Support Team ever had. Real 24h support. Fast solving things and always going for the extra mile. We moved to Cloudways from CPanel Google Cloud servers and now all work cool for years. Team is great and technology keeps updated in a transparent way.
I had an outstanding experience with the customer support team, particularly with Hamza Hamid! From the moment I reached out with my issue, Hamza was incredibly responsive and helpful. He quickly understood my problem and started working on the solution. His professionalism and friendly demeanor made the entire interaction seamless and stress-free. It was clear Hamza genuinely cared about resolving my issue, what stood out the most was Hamza’s dedication to resolving everything promptly and efficiently.
He followed up promptly, ensuring that the solution worked and offering further assistance if needed. This level of care and attention to detail went above and beyond my expectations. Overall, Hamza exceeded every standard, and I wouldn’t hesitate to recommend his support to anyone. Truly an amazing experience from start to finish!
Reversed theme files for us from a backup that would normally be out of scope. Hamza is one of the best technicians that Cloudways have. Every time we get Hamza we feel somewhat relieved knowing that we are in safe hands and the issue will be resolved.
Abdur is one of the only competent members of staff from the Support. There are other members that, when I start a chat, I’m immediately like “oh no this is gonna suck”. Support can be hit or miss. Some staff are misinformed, unintentionally rude, or not helpful. But Abdur is one of the special ones! Thanks man.
Since I was no longer running the blog, I applied for a refund, and the counselor in charge (Iqra Muhammad) responded so kindly that I was able to solve the problem. We sincerely appreciate your service and that of your staff (Iqra Muhammad). Be happy always.
Went above and beyond!
Our website went down and we have no web developer. I contacted Cloudways and they worked with me to understand what went wrong. When the fix was beyond my capabilities, they helped me go step by step, doing things I could never have done on my own.
Our website was fixed within the hour, thanks to Asadullah!
Thank you thank you!
Stay far away from this. I had cloned 2 servers with 400 applications. First mistake was already that I was confirmed twice that ALL servers settings, including custom settings of the suppport were copied. This turned out not to be the case. After modifying 400 domains/dns records (spending 12 hours, my whole saturday). And today I deleted the original servers. Then the clones were deleted along with them. Support could not fix it and offered new ips. So again 400 domain names manually updated. Now again 12 hours to go. I will move away from cloudways. Have spend more als 50.000 usd by this company. Time to left now.
STAY FAR AWAY FROM THIS. This is no longer the cloudways of 3-4 years ago.
During the years here at Cloudways I saw lots of constant improvements making this hosting by “price – services offered” a no brainer.
Good speed, cloud architecture, malware protection, Cloudflare integration, cheapest email hosting, convenient and features-packed User Panel just to name a few among many benefits.
Special appreciation goes to support – it is definitely 5***** and never got worse over the years.
I have no plan to migrate and when asked which hosting I recommend – well you guess it right – Cloudways.
RealMenRealStyle.com
Cloudways is a good webhost. I’ve had no issue with their service or support since day 1. I’ve been with them for like 5 years now. In terms of cloud servers and uptime, I never had any issue.
I’ve had billing issue that has been taken care by Cloudways support (Iqra Muhammad) immediately. This is what I love about Cloudways, their support is fast and friendly. This is gem.
However, there are 2 aspects I need Cloudways to improve are:
1. If you fail to pay the invoice in due time for some unavoidable circumstances, they keep your backup for 15 days only, this is a very short period of time and should be increased to at least 30 days. Also, the backup wont restore your sites just like that, you’d have to go through a painful process of reinstating things.
2. If you want to update your payment details, the system wont update it after you submit the new details, you’d have to contact customer support.
While their support staff seem great, and so friendly. A lot was over promised and under delivered. As a company they seem to have the resources but the support staff and overall GUI of the platform is horrible.
Their interface lags horribly, the live chat does not work, you can’t even click it.
When doing something on one app on a server, it basically locks you out of any action until that task is complete (which is silly).
They forced us to use DigitalOcean and the servers were just god awful slow.
Signed-up for a trial. The wordpress cloudways migration tool does NOT work. You will only get migration assistance when you enter your credit card details.
And guess what happened next? The migration team “assisted” to migrate my website, made it look even worse, and called it “done”.
Technical support has been a nightmare right from the start.
You may have read good reviews about Cloudways. Do you know why? It’s because they pay content creators to recommend them. That is all.
Cloudways is severely overrated. You have been warned.
Moving away from the nightmare of administration that is plesk, I found cloudways. The host has been great, easy auto WP migration to them, easy admin, built in varnish and caching, bot protection. Easy staging management push/pull.
If I had to pick the back up could be better- I have to manually dl each website vs dl the whole server when I run a backup. Their fully “autonomous” (WP auto upd) offering is not great, its too expensive and lacks options that their “flexible” (self managed) has.
New Relic integration is nice too.
I recently had the pleasure of working with Iqra Muhammad, and I couldn’t be more impressed with her professionalism and expertise. From the very beginning, Iqra demonstrated a deep understanding of our needs and went above and beyond to ensure that every detail was taken care of.
Her communication skills are exceptional; she always kept us informed and was quick to respond to any questions or concerns we had. Iqra’s dedication to her work is evident in the high-quality results she delivers. She is incredibly organized, efficient, and has a keen eye for detail, ensuring that nothing is overlooked.
What truly sets Iqra apart is her ability to connect with her clients and make them feel valued. She listens carefully and provides thoughtful, tailored solutions that meet and often exceed expectations. Her positive attitude and friendly demeanor make her a joy to work with.
I would highly recommend Iqra Muhammad to anyone looking for a reliable, skilled, and dedicated professional. She is an asset to any team and has certainly earned our trust and respect.
Thank you, Iqra, for your outstanding service and commitment to excellence!
Abdur was super kind and helpful. We were having a Cron job issue that we couldn’t work out but Abdur took the time to track it down. He also optimized a few things along the way. Thanks a bunch, Abdur!
Probably the best support I’ve ever encountered. I don’t have the highest tier support, pretty sure we’re at standard right now but, they have an amazing support team without the high tier. My one complaint is that you don’t have sudo permissions on the server level which makes sense but, is annoying having to bug them whenever you need something. They are awesome and very helpful!
very poor support. i am can’t able to verify account and access
The support is the best I ever had, quality fast support every time there is a problem.
Shamoon should get a rise, not only he solved the issues with the server but I also learned a few tricks here and there, really impressive work.
very amazing experience with cloudways specially for the support team .. i had some teach problem after migrating from blogvualt to cloudways and i contacted the support .. Muhammad Naeem … from cloudways support team helped me so much to complete and fixed all my websites errors and everything is running super good .. really thank you so much from all my heart for your time and everything to keep my websites running
I had an unpaid invoice and requested a 2-day extension for its payment because I received a notification that my server would be deactivated if I didn’t respond. I sent an email on the first day, but I didn’t receive a reply. Then, I requested to speak with a representative through chat. The representative informed me that they were extending the payment time:
“Iqra from Cloudways: I would like to inform you that based on your good billing history and considering the pain that you may face due to service interruption, we have provided you with the exemption. However, please make sure to do the payment by the agreed date to avoid any service inconvenience.”
I thanked them and gave a good rating. A few hours later, I received this message:
“Because we haven’t heard from you yet, we’ve stopped your servers. The next step will be to delete them within 48 hours, and cancel your current subscription plans along with any paid add-ons.”
So easy to use with great support. Just had a live chat with Iqra Muhammad from billing support and my issue was fixed in a few minutes. Always fast, polite and informative. I 100% recommend Cloudways to anyone considering using managed cloud hosting.
Shamoon,
THANK YOU so much for staying with me for almost an hour and not only answering but helping me to fix and test AND understand all issues I had with my emails.
I recently moved to Cloudways and has to migrate and change a lot of things and was very confused and he made everything SO easy and was so so polite.
THANK YOU SO MUCH!!!
Cloudways continue to smash the ball out of the park with their support. Their attention to detail and problem-solving skills are first-class at tech level.
They’re quick as well.
Even if it’s chat or their ticketing system, they don’t mess around. I’ve been running websites for over 2 decades now, and these guys are the best hosting I’ve used so far.
The value for money is great as well. Managed cloud hosting has never been so affordable.
10/10
We have been with cloudways for over 2 years now and running 4 servers with multiple websites, both wordpress and drupal.
What we love about cloudways is how easy it is to use even from a dashboard which gives you full control over everything you need for running and managing your server but this is just the beginning. Although there were some set backs with support in our case, their support team is always available and help you with your needs in few minutes (we currently use their advanced support addon). We have had issues with our previous service providers but with cloudways, we are putting our efforts to the business instead of worrying about server issues and down times. 10/10 recommend and trust me when I say, it is worth every single cent you’re paying.
Brijesh was very helpful and quick to respond to my questions and issues. I LOVE Cloudways! All customer support people that I have interacted with at Cloudways are FANTASTIC and smart and quick and precise on their responses!! I wish all customer support was as great as they are!
Avoid this scam. They continue to bill you after your server deleted. They will not provide any refund and blamed you for not bringing this matter to them earlier. Even so, they will not refund for the recent months if you had brought the issues up to them. Literally a scam company.
All my issues were expertly handled by support. It was a user error on my part. They fixed my issues quickly and helped me understand the cause so I could look out going forward and have a better understanding of their service. They were also friendly and patient.
I’ve been using Cloudways for my small web agency for years and couldn’t be happier with both their product as well as their technical support.
Just today, I was having a small hiccup when migrating a site, but I knew that if I reached out to their help desk they’d get it all sorted out right away.
Brijesh took a quick look, found the issue, and immediately corrected it so the migration went through flawlessly.
This level of help and support is unmatched. Thanks Brijesh and thanks Cloudways!
suspended my server over $1 and threatened to delete it 24 hours later. I spend a lot with Cloudways and will be moving asap.
why would you not just credit my account $1 I was not even aware that it had not gone through. setback days on google for 100s of clients. we saved $400 a month moving away from cloudways.
so they sent me an email copied an pasted saying keep your funds topped up this is your fault.
Nice. I SAY AGAIN RUN FROM CLOUDWAYS
Very bad service, I tried to buy two emails from them with money but they didn’t give it, the customer support name is “Iqra”, the service seems to be his own company, doing everything as he wants, I will tell you who will use this service one day. No, there is absolutely no job
The best thing about cloudways for me is the 24/7 customer support team. I have talked to them many times and they are incredibly knowledgeable and helpful.
It was a great decision to use cloudways!
I asked for help to restore my site to a previous date. It is something they offer for which i pay for. After spending approx 6 hours for a simple service, i got the run around and nothing was done. Go somewhere else for hosing. These agents lack experience and customer service. You will regret it if you sign up with this company.
They are quite literally trying to steal my money. I have never experienced anything like this. I tested out their service for 1 day, it was extremely slow so I moved to another host. Before I closed my account I asked their customer support to cancel and refund the £8 they charged me, they said there’s no need to refund as it’s taken from my credits. So then I closed my account and left this host in the past. Tell me why I’m now recieving a bill of $44 USD from a closed account by email? Who do I report this to? Because this can’t be legal. How do you stop them from generating new invoices for an account that doesn’t even exist? Going to see how I can report these people.
i have evidence that
1. safe update missing plugin updates even it’s status is successful
2. even worst, its broke one website. even support saw that
3. support is liying about this facts that he opened ticket his name is Deepak <
Cloudways surpassed all my expectations with their seamless onboarding process, exceptional performance, and reliable infrastructure. Their expert support team provided prompt and knowledgeable assistance whenever needed. With flexible scalability options, they ensure my website can grow effortlessly alongside my business. Cloudways has truly set the bar high for customer experience in web hosting.
They invented an invoice for 3 dollars and 10 cents 2 years after I closed my account with them and then threatened debt collection agency if I didn’t pay up.
Do I want to enter into a legal battle with a tech giant over 3 dollars? No.
So of course, I submitted to the blackmail. Must be an easy way to boost the profits.
Shame on Cloudways.
I think cloudways has been painting me in a corner with malware issues. The support received today was subpar and my guess is cloudways probably doesn’t much care. It’s all good when you give kudos but on the other hand…..
This is the end and parting after being a customer since 2022. I spend $100’s dollars per month since over 2 years. Since their takeover by Digital Ocean, they have been absolutely rubbish! Their customer support don’t care, they pinpoint to wrong issues with your website when alot of the issues are from their end. Endless forth and back.
Their autonomous product is not ready, spent couple of months and gave up but still charged me as always. Once it finally moved, there was a caching issue with their Cloudflare Enterpise caching issue across all website. The load balancers don’t work as advertised either. Their server speed has drastically changed. Been charged for Cloudflare addon when it is disabled. I’ve given them a second chance, I’m now moving all my majority hosting to another hosting.
My website sells and the amount of money I lost because of them is appauling and now doesnt justify in them having my business any longer.
I think alot of these reviews are bogus as most authentic ones are all 1 star. Shame it was such a good company and infrastructure now it’s questionably average.
I have very disappointed about billing system.
I have created my server by moved from another account since August, and next month the first invoice of my new account should be created but it not start and the invoice still combine with old account (September to November).
I contacted the billing support team to resolve the issue since September but it seem no any update and the problem still persists.
—-
[03 February 2024]
Support team contacted me and resolved the issue. The invoice is now started in my new account.
Thank you very much.
They are scammers hands down and trust me on this they raised the price and double charged me for 2 months even though I had the cloned server running for 14 days only the support is clueless and they keep repeating the same thing, I would advise anyone to think thoroughly before going thru with them, trust me they are scammers! and they will raise the price on you for no reason
Cloudways team is always top-notch.
Syeda was able to understand my issue in just 1 line of statement and she gave the entire solution right away.
I decided to switch to another hosting provider because of bad servers performance and worse service costs in comparsion with another platforms. After asking for remaining credits (nearly $300) refund after waiting about 3 weeks for reply they told me that 3 monhts refund policy passed. Funds were added 20 & 21th DEC 2023 ($400). I asked for refund 20th FEB 2024. I do not reccomend this company. Avoid them.
Perfect. I don’t know how to thank all of you for your help these last few weeks. I felt taken care of.
A few of you have gone way above and beyond on service… it has been truly outstanding customer service. I work primarily in Mountain time in the afternoons to evening, Bilal, Hamza, Syed and Shilpa kept answering my questions assisting me but giving me tools to help myself. I went from no site, multisite to single site and they were right there with me. My three applications are working well thanks to them and what I have learned.
I recived great service from MARYAM. She solved the issue when other people did not.
Best professional Technical personal that helped me fast.
THANK YOU !
Do not trust them ,‼️ nightmare to cancel your account then after they close your account, they still take money off your card or bank account .
There is no way to contact them to stop them taking your payments
Worst service I’ve used in terms of customer care. They are so money hungry that they will literally DELETE your servers, they release your public IP in 48 hours with total disregard that it drastically affects your buisness. I’ve used 10s of other services before and 48 hours for such abrupt actions are the lowest company actually went. I wouldn’t recommend this service even to my enemy.
Our agency has been working with Cloudways for several years now after going through the mill with “other” hosting solutions. Their service is top-notch and the most reliable web app hosting I have ever used, and their technical support team is second to none. They are always helpful when an issue arises and quick to act and response. They are the best in the biz!
Horrible performance for our server, eventhough we just upgraded it. Furthermore your support was just as horrible when we pointed out the server was slow.
When we first moved to Cloudways a year ago, the experience was good and the server was quick. But all that changed a couple of months ago. Poor performance and very poor support
Do not trust them ,‼️ nightmare to cancel your account then after they close your account, they still take money off your card or bank account .
There is no way to contact them to stop them taking your payments
i give 2 star. because the support was fast and helpful always, even couldn’t help.
server was slow-average, gave 502 errors sometimes.
When no problem, its an meh, but ok webhost. When something happened, just wait, several misdiagnosises here too (or worst, i think no idea they had what happened). no sorry, no compensation when they made harm. they had good reputation, but i regret to choose them
Hands down the best hosting support out there!
I was having DNS record troubles and the tech agent, Sidra did everything possible to troubleshoot the issue. FINALLY, after more than 30 minutes, we were able to resolve the issue. The agent was so kind, patient, and a great problem solver. I didn’t feel rushed or belittled for my tech knowledge.
I’ve only been a CloudWays client for a little while, but I know, I made the right choice by switching over to them. And my site is faster than EVER.
So glad to be a part of the CoudWays family. The tech support alone makes it all worthwhile.
Thank you, Sidra!!!
It is refreshing to work with women such as Hareem at Cloudways that is knowledgeable and patient. I really appreciate the EXCELLENT support for a very complex migation for my customer. THANKS AGAIN!!! GREAT SERVICE and SUPPORT
Best web server and the best support, Cloudways support system is the best I have seen ever. I can guarantee there are no alternatives to Cloudways if we ask for the best web server and hosting with 24-hour live support. Best the best one is Cloudways.
the person who helped me named Areeb. He is super helpful and professional. Areeb also guided me step by step patiently, and brought my site alive in no time.
I am so thankful to have Areeb help me solve all my problems. Will recommend friends using Cloudways’ service.
Shoutout to Areeb. He is the best!
After 2 years of hard work and hundreds of hours spent building my website they deleted it for an unpaid bill of $13!! I tried adding my new card details onto their system but it would not accept it. I then paid the outstanding amount of $13 but it was still deleted and they did not even back my website up so all is lost! I am furious with them and currently seeking legal advice. They also continue to send me invoices for hosting, despite the fact they deleted my site a couple of months ago – offering me a 30% reduction on current hosting on a site they had already deleted 2 months ago!! They clearly don’t know what they are doing, plus after I complained to them and threatened legal action, their response was ‘Glad we could be of assistance to you’! Clueless!!! Do not use them!!!
Cloudways has great infrastructure and UI, and for amazing value compared to competitors! What wowed me was the support. Ali and Hamza both gave me very, very quick support and solved my issues within minutes, and were even willing to explain to me how to prevent such issues in the future. This is by far the best hosting service I’ve worked with, and I have years of experience with five such companies.
The support at Cloudways is second to none. The issue I had was complex and unique. The support engineer took ownership of the issue, and worked with me quickly and effectively to reach a solution. I put my trust in the team at Cloudways and they never let me down.
My site came under attack from a well known company’s “crawler”. Up until this day my site was running nice and fast on Cloudways excellent server. I panicked because I was unable to view my very own site. Luckily the online support assigned me an excellent engineer by the name of Areeb and he painstakingly analyzed server logs and everything to get my site back up. Truly grateful to the amazing team at Cloudways with a special nod to Areeb!
While their support staff seem great, and so friendly. A lot was over promised and under delivered. As a company they seem to have the resources but the support staff and overall GUI of the platform is horrible.
Their interface lags horribly, the live chat does not work, you can’t even click it.
When doing something on one app on a server, it basically locks you out of any action until that task is complete (which is silly).
They forced us to use DigitalOcean and the servers were just god awful slow.
Changing host servers can go smoothly or not, but you can feel confident Cloudways Support will be available whenever something goes wrong. Veenashree Customer Success Manager listens to understand your concerns and stays with you until concerns are resolved. It’s been a pleasure working with Veenashree and the Cloudways Tech Support team.
Brijesh was very helpful and quick to respond to my questions and issues. I LOVE Cloudways! All customer support people that I have interacted with at Cloudways are FANTASTIC and smart and quick and precise on their responses!! I wish all customer support was as great as they are!
It is difficult to use if you come from a classical Cpanel interface; they provide no folder explorer online, and FTP credentials are complicated and don’t even work for viewing root directories. They don’t provide helpful or clear support or even document their new interface very well. Which they brag about highly when trying to sell you on it, lots of default settings are not suitable for business websites to migrate over.
Technical support wasted time and lots of my money repeatedly migrating my website over and over, intentionally costing me $100s just to move a website onto their platform.
I recently had a server issue with Cloudways that I needed urgent help with. Thankfully, Javiria from their technical support team came to the rescue! Not only did she fix the problem in just a few minutes, but she was also incredibly polite, patient, and helpful throughout the process.
It’s rare to find customer service that’s this efficient and friendly. Cloudways has really set the bar high with their support, and I couldn’t be happier with the experience. If you’re looking for a hosting service that takes care of you when it matters most, I highly recommend Cloudways. Thanks again, Javiria!
We used their services. However they continued billing us when we transferred their account to another agency. They continued to argue with us. They take your card and continue taking unauthorised payments. I would avoid this company.
I don’t think there is a host that can compete Cloudways customer service.
Very very pleased with them
I used to use Cloudways for a few services. Back in December, price changes effected my monthly bill. Because for the last few years I had so little in the account I go in and top it off occasionally but rarely log in. The bill went up and my credit ran out. They didn’t notify me. Instead they simply deleted my data.
I reached out after the data was deleted but they said it couldn’t be recovered. I was 12 cents short of sufficient credit in my account when the deleted my data.
Since then, they have continued to bill me for the services that I am not receiving… $10/month. Now they are threatening to send the most recent bill of $10 and a few cents to collections (again I still have 9.88 in credit) because I am refusing to pay for the services I have no received since my data was deleted back in December.
Talking to them goes no where. No one cares or seems to understand. They just have rules that they follow without any consideration for the context. More hassle than is worth taking on with this company.
Reply to the response
I received no reminder emails about my credit shortage before my data was deleted. I started receiving loads of them after my data was deleted and I was being charged for nothing.
Additionally it isn’t my fault you have an automated system. That’s your responsibility.
Signed-up for a trial. The wordpress cloudways migration tool does NOT work. You will only get migration assistance when you enter your credit card details.
And guess what happened next? The migration team “assisted” to migrate my website, made it look even worse, and called it “done”.
Technical support has been a nightmare right from the start.
You may have read good reviews about Cloudways. Do you know why? It’s because they pay content creators to recommend them. That is all.
Cloudways is severely overrated. You have been warned.
A gentleman named Shamoon helped me at my lowest. I had a project due in a few hours and he got me over the finish line. I am so happy with my Cloudways support and would be lost & or broke without them. This has been by far the best host I have used and love that I have experienced NO DOWN TIME AT ALL. If you’re Shamoon’s manager, give this man a raise!!!!
Horrible company and horrible invoicing. Shut down my server months ago. They sent me an invoice. I paid for it. The next month, they sent me another invoice. They said it was for some add-ons. I said “ok, it’s kinda strange the addons are activated when the server was turned off.” but I paid it anyway. For the past 3 months, they have been sending me invoices, demanding I pay for services that have been paid for already and turned off for months. When does it end? Seems to me like your server management might be the problem, not me.
I was dealing with an issue all day, since early morning, I could not figure it out, and Amir save the day!! Resolved my issues and got everything working. I very much appreciate him going above and beyond to help me out. I do greatly appreciate the excellent customer service.
I use CloudWays to host our website. Server performance is good and the website UI is intuitive and really clear. It makes me feel way more in control over what I am doing. Chat support is educated, fast, and helpful. I have made some configuration and payment mistakes in the past and they always helped me.
In my scenario (a WordPress website with WooCommerce on it) the website is always responsive and easy to navigate. It is using custom fonts and more than 10 shop products that are loading fast.
I used Cloudways for my personal sites and soon realized my company needed to be using Cloudways. The platform has the richest feature set of any hosting provider and their scalability is unmatched with many affordable options. We are moving our sites to Cloudways, especially after GoDaddy’s own support platform crashed and they were unable to help me. We were seeing incredibly slow server latency with GoDaddy and even their WHM & cPanel were lagging. This was using a dedicated server as well. They solved our issue of server latency, backups, CDN, etc.
We have used [Cloudways] to host our social media monitoring platform in PHP. It is probably used by whole organization as our company is small.
What business problems does it address?
We needed a separate server since the social platform is very power consuming. That kind of power cannot be fulfilled by shared servers. And thus we need cloud servers. Cloudways was a good abstraction – it reduced the set up complexity of a cloud server. Everything was on a click. When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click.
However I find it less appropriate for developers and technical person – If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.
A client was using Pantheon hosting for their website; we needed an environment to support us with two aspects.
1) Scaling website resources to support seasonal spikes in concurrent users easily 2) Reliable uptime and consistent bandwidth and
latency. I looked at a number of suppliers and tech stacks (cloud, VPS, shared hosting)etc.
Finally, I concluded Cloudways as the top choice as they would host the site with the vendor of our choice and provide us with an easy-to-use solution for management and scaling. The website is connected to native Android and ioS Apps, and there are a lot of API requests to sync with the apps. With
all of this going on, Cloudways has been dependable and one less thing to worry about.