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Cloudways Review

Review by Jerry Low
Updated
Disclosure: HostScore is reader-supported. When you purchase through our links, we may earn a commission.

Cloudways is not your bargain basement host, but worth every penny for serious site runners seeking premium support and top-notch hosting across multiple clouds. Newbies beware: this is high octane hosting for the seasoned operators.


Suitable for: eCommerce, Enterprise, Managed WordPress, or Developers-friendly Hosting

Website: https://www.cloudways.com/en/

HostScore
82.82%
Promo Coupon*
HOSTSCORE


Cloudways Who? Quick Intro

Established in 2011 by co-founders Aaqib Gadit, Pere Hospital, and Uzair Gadit, Cloudways is a managed hosting platform that initially focused on leveraging partnerships with AWS, Google Cloud Platform, and Digital Ocean to serve its customers better. The acquisition by DigitalOcean in August 2022 further solidified this partnership, enhancing Cloudways’ ability to provide superior managed hosting solutions.

Exclusive Deal Use promo code ‘HOSTSCORE’ to enjoy 25% discount for 2 months on your first Cloudways bill. Click here to check pricing and order with a discount.

What We Think About Cloudways Hosting

Cloudways is not your bargain basement host, but worth every penny for serious site runners seeking premium support and top-notch hosting across multiple clouds. Newbies beware: this is high octane hosting for the seasoned operators.

Cloudways Pros

  • Topnotch server uptime and speed performance
  • Good abstration over complex cloud server setups with integrated dashboard
  • Outstanding customer support
  • High scalability; Autonomous plan supports auto-scaling
  • Easy server cloning, site staging, and website transfer
  • Host unlimited applications in one account
  • 25% discount for first two months with coupon “HOSTSCORE”

Cloudways Cons

  • Getting expensive – Prices increased steadily for the past few years
  • Limited trial period

Jump: See how many readers recommend Cloudways

Cloudways – Our Overall Experience & Findings

Performance

What server speed features does Cloudways offer?

We have been using Cloudways for years (FYI, this site is hosted at Cloudways), and the web host consistently impresses us with its solid uptime and speed performance.

Cloudways comes with full-fledged server speed features including a built-in cache, free Object Cache Pro, NVMe SSD storage, and pre-optimized WordPress environment. Their new Cloudflare Enterprise Add-on further expands performance features like Edge Page Caching, automatic image & mobile optimization, Brotli compression, PCI DSS Compliance, Argo Smart Routing. All these make Cloudways-hosted websites quicker and more efficient.

The company publishes their server and network service status publicly, click here to visit.

Cloudways Autonomous (New) – Auto Scaling for High Traffic Sites

For busy WordPress sites that experience sudden traffic spike often – the new Cloudways Autonomous can be a game changer. Built on Kubernetes (GKE), it automates resource scaling and performance tuning; and only charges users based on server resources they use. While priced slightly cheaper than its peers, benchmark tests show that Cloudways Autonomous outperforms competitors like Kinsta and WP Engine in high-traffic scenarios. See test results here or visit Cloudways Autonomous to learn more.

Security

Are websites hosted at Cloudways safe?

Cloudways excels in security, offering top-notch measures to safeguard your website. Their platform boasts features like advanced web application firewall (WAF), free SSL, daily backup, to ensure your data remains secure and your site impervious to common cyber threats.

Supports

Is Cloudways customer support good?

Cloudways offers customer support that is highly praised for its technical expertise and rapid response times, assisting users effectively with complex hosting issues. Help is avaliable via live chat and email.

Value for Money

Does Cloudways offer good value for its pricing?

Cloudways is not cheap but reasonably priced when weighed against its feature offerings and long-term cost. The company is uniquely positioned as a premium, managed cloud hosting solution, offering more than basic infrastructure providers in terms of management and support, and more than traditional hosting in terms of performance and scalability. The premium you pay to Cloudways are for the value-added services and better performance you can’t get with other providers.

Overall Users Satisfaction

What other users think of Cloudways?

Cloudways is considered by many the best hosting solution in the market.

Based on our collected data and market feedback, customers often highlight Cloudways for its excellent hosting performance, outstanding customer support, and impressive built-in features. Cloudways Support Team is highly regarded for their patience, quick response, and knowledge in resolving technical issues. Readers who need frequent technical help in hosting their websites should take note of this.

For additional insights, please refer to the user reviews section below.

Beginners Friendliness

Is Cloudways suitable for beginners?

We do not recommend Cloudways to smaller blogs or newbies. The platform does offer an easy-to-use integrated dashboard, managed security, and impressive performance – which all are great for those new to web hosting.

However, it’s 100% – 150% more expensive than traditional shared hosting, which likely to be an overkill for most new websites.

Small Business Friendliness

Is Cloudways suitable for small businesses?

Cloudways is ideal for businesses requiring more than just an informational website, such as SaaS providers, startups, and online stores​. The service provides access to multiple cloud platforms, offers extreme scalability, and easy management via an integrated dashboard. These features are beneficial for small businesses that need reliable performance and the ability to scale as they grow.

Web Developers Friendliness

Is Cloudways suitable for developers?

Cloudways is highly suitable for developers, thanks to its advanced and integrated stack that simplifies complex tasks.

The platform integrates powerful caching solutions like Memcached, Varnish, Nginx, and Redis. These tools can significantly enhance your site’s performance without complicated setups. With these caching solutions, you can speed up your applications, handle heavy traffic with ease, and reduce server load for a smoother user experience.

Beyond performance, it offers a range of features designed to simplify a developer’s job. Automatic backups ensure data safety, while staging environments let you test new features without affecting the live site. Git integration makes deploying code straightforward, helping streamline workflows and improve efficiency. Plus, the new client billing feature supports white label invoicing and helps users to automate payment collections from customers.

While the lack of email hosting and the higher price tags might be a turn off, the overall convenience and performance make Cloudways a solid option for developers.

Host Own Email

Can you host your own email accounts (email@yourdomain.com) with Cloudways?

Unfortunately, the email hosting feature does not come with Cloudways hosting plans by default. You can setup your email accounts on their platform, but that will requires additional fees ($1/mo per email account). Alternatively, you can also use a third-party email provider such as Google Workspace or Microsoft 365 (also requires additional fees).

Onboarding

Is it easy to get started with Cloudways as a new customer?

The onboarding process for Cloudways is straightforward and user-friendly. The process begins with a selection from a variety of cloud providers (Digital Ocean, AWS, and Google Cloud), allowing users to customize their server resources according to their needs. This flexibility includes scaling server resources up or down as required, optimizing operational costs. Once you are in, everything from application installation to server launch and asking for technical supports is managed through a sleek user dashboard.

Learn more, visit Cloudways online

Cloudways Plans & Pricing

Cloudways works as a managed cloud hosting platform by offering a choice of top cloud infrastructure providers like DigitalOcean, AWS, and Google Cloud. Their service excels in boosting website performance and providing easy scalability – which is ideal for a range of users, from solo developers to large businesses. The combination of managed security, support, and user-friendly platform integration makes Cloudways a comprehensive and adaptable hosting solution.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of Cloudways services with several other providers that we actively monitor.

Exclusive Deal Use promo code ‘HOSTSCORE’ to enjoy 25% discount for 2 months on your first Cloudways bill. Click here to check pricing and order with a discount.

Compare Cloudways Signup Price with Others

Web HostSharedVPSDedicatedCloudManaged WPWindows
Cloudways$ - /mo$ - /mo$ - /mo$11.00 - 1056.00/mo$14.00 - 487.00/mo$ - /mo
DreamHost$2.95 - 2.95/mo$13.75 - 110.00/mo$149.00 - 399.00/mo$4.50 - 48.00/mo$16.95 - 71.95/mo$ - /mo
HostWinds$5.24 - 8.24/mo$8.24 - 395.24/mo$115 - 207/mo$4.99 - 328/mo$ - /mo$12.74 - 431.24/mo
AltusHost$10.92 - 27.39/mo$17.52 - 70.23/mo$164.64 - 329.34/mo$ - /mo$8.65 - 21.70/mo$ - /mo
HostArmada$2.99 - 5.49/mo$29.95 - 74.23/mo$81.95 - 180.95/mo$ - /mo$2.99 - 5.49/mo$ - /mo
Nexcess$ - /mo$ - /mo$ - /mo$52 - 894/mo$17.5 - 912/mo$ - /mo

Review Cloudways Renewal Price with Others

Web HostSharedVPSDedicatedCloudManaged WPWindows
Cloudways$ - /mo$ - /mo$ - /mo$11.00 - 1056.00/mo$14.00 - 487.00/mo$ - /mo
DreamHost$6.99 - 12.99/mo$15.99 - 114.99/mo$149.00 - 399.00/mo$4.50 - 48.00/mo$16.95 - 71.95/mo$ - /mo
HostWinds$6.99 - 10.99/mo$10.99 - 526.99/mo$115 - 207/mo$4.99 - 328/mo$ - /mo$16.99 - 574.99/mo
AltusHost$10.92 - 27.39/mo$17.52 - 70.23/mo$164.64 - 329.34/mo$ - /mo$8.65 - 21.70/mo$ - /mo
HostArmada$11.95 - 21.95/mo$59.90 - 148.45/mo$163.90 - 361.90/mo$ - /mo$11.95 - 21.95/mo$ - /mo
Nexcess$ - /mo$ - /mo$ - /mo$52 - 894/mo$17.5 - 912/mo$ - /mo

Caution: Web hosting prices can change frequently. For the most accurate pricing information please visit the official Cloudways website.

Bottomline: Is Cloudways Right for You?

Known for its stellar hosting performance and unparalleled customer support, Cloudways stands out in the managed cloud hosting arena. Picture an expert support team that’s always on, ready to serve up solutions on a silver platter, 24/7. With scalability that flexes like a gymnast, in both server power and data transfer, it’s a dream for sites that thrive on agility.

While Cloudways’ price point sits above the bargain bin, the return on investment in terms of site speed, reliability, and the peace of mind that comes with top-tier support and scalability is undeniable. It isn’t just recommended for those who need high-performance hosting; it’s a beacon for anyone looking to elevate their online experience, ensuring that your digital presence is not just noticed, but remembered.

To recap, here's what we like and dislike:

Cloudways Pros

  • Topnotch server uptime and speed performance
  • Good abstration over complex cloud server setups with integrated dashboard
  • Outstanding customer support
  • High scalability; Autonomous plan supports auto-scaling
  • Easy server cloning, site staging, and website transfer
  • Host unlimited applications in one account
  • 25% discount for first two months with coupon "HOSTSCORE"

Cloudways Cons

  • Getting expensive - Prices increased steadily for the past few years
  • Limited trial period

Further Details

Alternatives: Other Hosts to Check Out

Kinsta

HostScore: 73.2
%
Services: -

Web.com

HostScore: 40.3
%
Services: Shared

OVHcloud

HostScore: 52.7
%
Services: Shared, VPS, Dedicated, Cloud, and Reseller

Cloudways Company News & Updates

Cloudways User Reviews - What Others Think of the Company?


User Recommendations Summary

Recommended: 4
Not Recommended: 0


(Existing user? Submit your feedback here.)



4 thoughts on “Cloudways Review”

  1. I use CloudWays to host our website. Server performance is good and the website UI is intuitive and really clear. It makes me feel way more in control over what I am doing. Chat support is educated, fast, and helpful. I have made some configuration and payment mistakes in the past and they always helped me.
    In my scenario (a WordPress website with WooCommerce on it) the website is always responsive and easy to navigate. It is using custom fonts and more than 10 shop products that are loading fast.

    Yes, Recommended
  2. I used Cloudways for my personal sites and soon realized my company needed to be using Cloudways. The platform has the richest feature set of any hosting provider and their scalability is unmatched with many affordable options. We are moving our sites to Cloudways, especially after GoDaddy’s own support platform crashed and they were unable to help me. We were seeing incredibly slow server latency with GoDaddy and even their WHM & cPanel were lagging. This was using a dedicated server as well. They solved our issue of server latency, backups, CDN, etc.

    Yes, Recommended
  3. We have used [Cloudways] to host our social media monitoring platform in PHP. It is probably used by whole organization as our company is small.

    What business problems does it address?

    We needed a separate server since the social platform is very power consuming. That kind of power cannot be fulfilled by shared servers. And thus we need cloud servers. Cloudways was a good abstraction – it reduced the set up complexity of a cloud server. Everything was on a click. When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click.

    However I find it less appropriate for developers and technical person – If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.

    Yes, Recommended
  4. A client was using Pantheon hosting for their website; we needed an environment to support us with two aspects.

    1) Scaling website resources to support seasonal spikes in concurrent users easily 2) Reliable uptime and consistent bandwidth and
    latency. I looked at a number of suppliers and tech stacks (cloud, VPS, shared hosting)etc.

    Finally, I concluded Cloudways as the top choice as they would host the site with the vendor of our choice and provide us with an easy-to-use solution for management and scaling. The website is connected to native Android and ioS Apps, and there are a lot of API requests to sync with the apps. With
    all of this going on, Cloudways has been dependable and one less thing to worry about.

    Yes, Recommended

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