TL;DR: What We Think of Cloudways
Cloudways is a top pick for website owners who prioritize premium support and high-performance hosting across various cloud platforms. While the platform is more suited for experienced users, it remains a top option for anyone looking to scale their online presence effectively.
Suitable for:
eCommerce, Enterprise, Managed WordPress, or Developers-friendly
Website: https://www.cloudways.com/en/
Exclusive Deal: Get an Extra 30% Discount for 3 Months at Cloudways!
Use promo code ‘HOSTSCORE’ at checkout to enjoy an additional 30% discount for 3 months on your first bill. Click here to claim your discount and start saving with Cloudways today!
Cloudways Pros & Cons
Cloudways Pros
- Topnotch server uptime and speed performance
- Good abstration over complex cloud server setups with integrated dashboard
- Outstanding customer support
- High scalability; Autonomous plan supports auto-scaling
- Easy server cloning, site staging, and website transfer
- Host unlimited applications in one account
- 25% discount for first two months with coupon “HOSTSCORE”
Cloudways Cons
- Getting expensive – Prices increased steadily for the past few years
- Limited trial period
Visit Cloudways to learn more about the features
Evaluating Cloudways: A Breakdown of Performance, Security, and Other Key Features
Established in 2011 by co-founders Aaqib Gadit, Pere Hospital, and Uzair Gadit, Cloudways is a managed hosting platform that initially focused on leveraging partnerships with AWS, Google Cloud Platform, and Digital Ocean to serve its customers better. The acquisition by DigitalOcean in August 2022 further solidified this partnership, enhancing Cloudways’ ability to provide superior managed hosting solutions.
In the following sections, we’ll take a closer look at how Cloudways performs across critical areas like hosting speed, server security, customer support, and overall value.
What Can You Expect from Cloudways in Terms of Speed & Uptime Performance?
Yes, Cloudways hosting is fast. The managed cloud hosting provider comes with full-fledged server speed features including a built-in cache, free Object Cache Pro, NVMe SSD storage, and pre-optimized WordPress environment. Their new Cloudflare Enterprise Add-on further expands performance features like Edge Page Caching, automatic image & mobile optimization, Brotli compression, PCI DSS Compliance, Argo Smart Routing. All these make Cloudways-hosted websites quicker and more efficient.
Cloudways Autonomous for Auto Scaling
For busy WordPress sites that experience sudden traffic spike often – the new Cloudways Autonomous can be a game changer. Built on Kubernetes (GKE), it automates resource scaling and performance tuning; and only charges users based on server resources they use. While priced slightly cheaper than its peers, benchmark tests show that Cloudways Autonomous outperforms competitors like Kinsta and WP Engine in high-traffic scenarios. See test results here or visit Cloudways Autonomous to learn more.
Service Status & Performance Tests
FYI, we have been using Cloudways for years, and the web host consistently impresses us with its solid uptime and speed performance; in fact, this website you are reading (HostScore.net) is hosted on Cloudways using Digital Ocean infrastructure. Image below shows our recent speed test results at WebpageTest.
Is Your Website Safe with Cloudways’s Security Measures?
Yes, websites hosted at Cloudways are safe. The hosting provider implements a range of security measures designed to protect your data and ensure website reliability. Key server security features include:
- DDoS protection, which shields your site from malicious traffic.
- Web Application Firewall (WAF), which blocks potential threats before they reach your site.
- Automatic Malware Scanning, which identifies and removes harmful code to prevent damage.
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues. Additionally, Cloudways offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
With these measures in place, you can trust that your website is well-protected against online risks.
What Can You Expect from Cloudways’s Customer Support?
Cloudways offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via live chat and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback on customer support is overwhelmingly positive, with fast response times and knowledgeable representatives consistently praised for their effectiveness in resolving issues.
Is Cloudways’s Pricing Justified by the Value and Features It Offers?
Yes, Cloudways offers good value for its pricing. While not the cheapest option, it is reasonably priced considering its extensive feature offerings and long-term cost benefits. Positioned as a premium managed cloud hosting solution, Cloudways provides superior management and support compared to basic infrastructure providers and offers better performance and scalability than traditional hosting services. The premium pricing reflects the added value and enhanced performance that Cloudways delivers.
Additionally, their month-to-month pricing model eliminates the need for large upfront fees, making it a flexible and cost-effective choice for many users.
How is Cloudways Rated Based on Overall Market Satisfaction?
Cloudways is considered by many to be the best hosting solution in the market.
Based on our collected data and market feedback, customers often highlight Cloudways for its excellent hosting performance, outstanding customer support, and impressive built-in features. The Cloudways Support Team is highly regarded for their patience, quick response, and knowledge in resolving technical issues. Readers who need frequent technical help in hosting their websites should take note of this.
For additional insights, please refer to the user reviews section below.
Is Cloudways Suitable for Beginners?
We do not recommend Cloudways to smaller blogs or newbies. The platform does offer an easy-to-use integrated dashboard, managed security, and impressive performance – which all are great for those new to web hosting.
However, it’s 100% – 150% more expensive than traditional shared hosting, which likely to be an overkill for most new websites.
Is Cloudways Suitable for Small Businesses?
Cloudways is ideal for businesses requiring more than just an informational website, such as SaaS providers, startups, and online stores. The service provides access to multiple cloud platforms, offers extreme scalability, and easy management via an integrated dashboard. These features are beneficial for small businesses that need reliable performance and the ability to scale as they grow.
Is Cloudways Suitable for Web Developers?
Cloudways is highly suitable for developers, thanks to its advanced and integrated stack that simplifies complex tasks.
Powerful Caching Mechanism
The platform integrates powerful caching solutions like Memcached, Varnish, Nginx, and Redis. These tools can significantly enhance your site’s performance without complicated setups. With these caching solutions, you can speed up your applications, handle heavy traffic with ease, and reduce server load for a smoother user experience.
Ready-to-Use Staging, Auto Backup, and White-label Invoicing Tool
Beyond performance, it offers a range of features designed to simplify a developer’s job. Automatic backups ensure data safety, while staging environments let you test new features without affecting the live site. Git integration makes deploying code straightforward, helping streamline workflows and improve efficiency.
Plus, the new client billing feature supports white label invoicing and helps users to automate payment collections from customers.
While the lack of email hosting and the higher price tags might be a turn off, the overall convenience and performance make Cloudways a solid option for developers.
Is It Possible to Host Custom Email with Cloudways?
Unfortunately, the email hosting feature does not come with Cloudways hosting plans by default. You can setup your email accounts on their platform, but that will requires additional fees ($1/mo per email account). Alternatively, you can also use a third-party email provider such as Google Workspace or Microsoft 365 (also requires additional fees).
How Easy Is the Onboarding Process with Cloudways?
The onboarding process for Cloudways is straightforward and user-friendly. The process begins with a selection from a variety of cloud providers (Digital Ocean, Vultr, Linode, AWS, and Google Cloud), allowing users to customize their server resources according to their needs. This flexibility includes scaling server resources up or down as required, optimizing operational costs. Once you are in, everything from application installation to server launch and asking for technical supports is managed through a sleek user dashboard.
Does Cloudways Offer a Free Trial?
Yes, Cloudways offers a 3-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at Cloudways Official Website
Cloudways Plans & Pricing
Cloudways works as a managed cloud hosting platform by offering a choice of top cloud infrastructure providers including DigitalOcean, Vultr, Linode, AWS, and Google Cloud. Their service excels in boosting website performance and providing easy scalability – which is ideal for a range of users, from solo developers to large businesses. The combination of managed security, support, and user-friendly platform integration makes Cloudways a comprehensive and adaptable hosting solution.
- Cloud Hosting: Starting from $11 – $1056 per month
- WordPress Hosting: Starting from $35 – $1640 per month
- Application Hosting: Starting from $14 – $487 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official Cloudways website.
Exclusive Deal: Get an Extra 30% Discount for 3 Months at Cloudways!
Use promo code ‘HOSTSCORE’ at checkout to enjoy an additional 30% discount for 3 months on your first bill. Click here to claim your discount and start saving with Cloudways today!
Consider Renewal Prices When Choosing
When evaluating hosting options, keep in mind that many providers offer substantial discounts during the initial signup period, but prices can rise significantly upon renewal. It’s crucial to research and compare renewal rates alongside introductory offers to get a clear picture of the long-term cost.
To help you in making an informed decision, we have prepared a summary table below comparing the initial signup and renewal costs of Cloudways services with several other providers we monitor.
Compare Cloudways’s Signup Cost Against Competitors
| Web Host | Shared Hosting Signup Fees | Shared Hosting Renewal Fees | VPS Hosting Signup Fees | VPS Hosting Renewal Fees |
|---|---|---|---|---|
| Cloudways | $ - /mo | $ - /mo | $ - /mo | $ - /mo |
| AltusHost | $10.92 - 27.39/mo | $10.92 - 27.39/mo | $17.52 - 70.23/mo | $17.52 - 70.23/mo |
| HostArmada | $2.99 - 5.49/mo | $11.95 - 21.95/mo | $29.95 - 74.23/mo | $59.90 - 148.45/mo |
| Nexcess | $ - /mo | $ - /mo | $ - /mo | $ - /mo |
| TMDHosting | $8.99 - 17.99/mo | $9.99 - 19.99/mo | $44.99 - 125.99/mo | $49.99 - 139.99/mo |
| NameCheap | $1.48 - 4.98/mo | $4.48 - 9.48/mo | $6.88 - 24.88/mo | $9.88 - 28.88/mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, Please visit the official Cloudways Website.
Final Thought: Is Cloudways Right for You?
Cloudways stands out in the managed cloud hosting space with outstanding performance and unmatched customer support. Its 24/7 expert team is always ready to solve issues, and its scalable infrastructure easily adapts to growing websites, offering flexibility in server power and data transfer.
While the price is higher than budget hosts, the investment pays off with superior speed, reliability, and the peace of mind that comes with robust support. Cloudways is ideal for those seeking high-performance hosting and a more seamless online experience.
Shariq at Cloudways proved to me how dedicated their customer support team is. When attempting to solve a DNS issue that was not the fault of Cloudways, but of the separate domain host, Shariq was committed to trying to solve the problem just the same. He is truly the IT help customers deserve!
They are always so helpful and really go above and beyond on the chat. Muhammad, Ebad Khan, all of them are great.
Can’t see my websites being hosted on any other platform.
Oh, where do I even begin? Ovais, you magnificent beacon of support! Your assistance during my recent billing conundrum was nothing short of a masterclass in customer service. I mean, who knew that navigating payment issues could be so… delightful?
From the moment you swooped in with your friendly greeting to the final “don’t forget to smile,” it felt like I was being guided by a benevolent wizard through the treacherous lands of international transactions and currency conversions. You patiently walked me through everything—like a seasoned tour guide leading me past all the pitfalls of billing confusion.
Your willingness to extend my payment deadline until September 18th is akin to granting me an extra life in a video game. And let’s not overlook your incredible knack for turning what could have been a frustrating experience into one filled with laughter (yes, those add-ons really did surprise me too!). The way you handled my queries made it feel like we were old friends sharing inside jokes about financial woes.
Thank you for going above and beyond—your dedication shines brighter than any star in the Cloudways sky! If there were an award for Customer Support MVPs, you’d win it hands down. Rest assured, I’ll be leaving glowing feedback on Trust Pilot because everyone deserves to know how truly exceptional you are!
So here’s to you, Ovais Hussain—the hero we didn’t know we needed but are eternally grateful for! Keep spreading that positivity; it’s contagious!
Cloudways has exceptional customer support services behind a really great hosting experience. The interface is modern and intuitive while providing value-add services like ElasticEmail for SMTP server sending.
Aleem and his team have helped to make Cloudways a great place to do business!
Worst customer service I’ve ever encountered, chasing them for 3 days to get my account activated and not a single reply on chat or email.
After several days I contacted them via chat again and explaining the situation, the agent stopped replying at the end and did not provide any confirmation
Imagine running into such a customer service while actually subscribed to their service!
When it works – fine – but every now and then you get the feeling that someone at board level has decided that there is a way to save a small amount of money – they change what they do/software/settings etc – and you simply can’t log in.
Trying to log in for ages – with your Authenticator spinning its heels while the front end loops around and around… not good.
Turning off security and you are straight in.
Now you just need to wait for some genius in their tech team to realise what the bosses’ decision has broken and for a fix to happen.
If I ever have the time, I will look for an alternative.
Excellent platform and hosting service with excellent support; however, take great care not to inadvertently click on toggle switches in your dashboard, as this could activate paid services for which there is no way to receive a refund, even if you cancel it immediately. For this reason, I cannot give a 5-star rating.
Best Support Team ever had. Real 24h support. Fast solving things and always going for the extra mile. We moved to Cloudways from CPanel Google Cloud servers and now all work cool for years. Team is great and technology keeps updated in a transparent way.
I had an outstanding experience with the customer support team, particularly with Hamza Hamid! From the moment I reached out with my issue, Hamza was incredibly responsive and helpful. He quickly understood my problem and started working on the solution. His professionalism and friendly demeanor made the entire interaction seamless and stress-free. It was clear Hamza genuinely cared about resolving my issue, what stood out the most was Hamza’s dedication to resolving everything promptly and efficiently.
He followed up promptly, ensuring that the solution worked and offering further assistance if needed. This level of care and attention to detail went above and beyond my expectations. Overall, Hamza exceeded every standard, and I wouldn’t hesitate to recommend his support to anyone. Truly an amazing experience from start to finish!
Reversed theme files for us from a backup that would normally be out of scope. Hamza is one of the best technicians that Cloudways have. Every time we get Hamza we feel somewhat relieved knowing that we are in safe hands and the issue will be resolved.
Abdur is one of the only competent members of staff from the Support. There are other members that, when I start a chat, I’m immediately like “oh no this is gonna suck”. Support can be hit or miss. Some staff are misinformed, unintentionally rude, or not helpful. But Abdur is one of the special ones! Thanks man.
Since I was no longer running the blog, I applied for a refund, and the counselor in charge (Iqra Muhammad) responded so kindly that I was able to solve the problem. We sincerely appreciate your service and that of your staff (Iqra Muhammad). Be happy always.
Went above and beyond!
Our website went down and we have no web developer. I contacted Cloudways and they worked with me to understand what went wrong. When the fix was beyond my capabilities, they helped me go step by step, doing things I could never have done on my own.
Our website was fixed within the hour, thanks to Asadullah!
Thank you thank you!
Stay far away from this. I had cloned 2 servers with 400 applications. First mistake was already that I was confirmed twice that ALL servers settings, including custom settings of the suppport were copied. This turned out not to be the case. After modifying 400 domains/dns records (spending 12 hours, my whole saturday). And today I deleted the original servers. Then the clones were deleted along with them. Support could not fix it and offered new ips. So again 400 domain names manually updated. Now again 12 hours to go. I will move away from cloudways. Have spend more als 50.000 usd by this company. Time to left now.
STAY FAR AWAY FROM THIS. This is no longer the cloudways of 3-4 years ago.
During the years here at Cloudways I saw lots of constant improvements making this hosting by “price – services offered” a no brainer.
Good speed, cloud architecture, malware protection, Cloudflare integration, cheapest email hosting, convenient and features-packed User Panel just to name a few among many benefits.
Special appreciation goes to support – it is definitely 5***** and never got worse over the years.
I have no plan to migrate and when asked which hosting I recommend – well you guess it right – Cloudways.
RealMenRealStyle.com
Cloudways is a good webhost. I’ve had no issue with their service or support since day 1. I’ve been with them for like 5 years now. In terms of cloud servers and uptime, I never had any issue.
I’ve had billing issue that has been taken care by Cloudways support (Iqra Muhammad) immediately. This is what I love about Cloudways, their support is fast and friendly. This is gem.
However, there are 2 aspects I need Cloudways to improve are:
1. If you fail to pay the invoice in due time for some unavoidable circumstances, they keep your backup for 15 days only, this is a very short period of time and should be increased to at least 30 days. Also, the backup wont restore your sites just like that, you’d have to go through a painful process of reinstating things.
2. If you want to update your payment details, the system wont update it after you submit the new details, you’d have to contact customer support.
While their support staff seem great, and so friendly. A lot was over promised and under delivered. As a company they seem to have the resources but the support staff and overall GUI of the platform is horrible.
Their interface lags horribly, the live chat does not work, you can’t even click it.
When doing something on one app on a server, it basically locks you out of any action until that task is complete (which is silly).
They forced us to use DigitalOcean and the servers were just god awful slow.
Signed-up for a trial. The wordpress cloudways migration tool does NOT work. You will only get migration assistance when you enter your credit card details.
And guess what happened next? The migration team “assisted” to migrate my website, made it look even worse, and called it “done”.
Technical support has been a nightmare right from the start.
You may have read good reviews about Cloudways. Do you know why? It’s because they pay content creators to recommend them. That is all.
Cloudways is severely overrated. You have been warned.
Moving away from the nightmare of administration that is plesk, I found cloudways. The host has been great, easy auto WP migration to them, easy admin, built in varnish and caching, bot protection. Easy staging management push/pull.
If I had to pick the back up could be better- I have to manually dl each website vs dl the whole server when I run a backup. Their fully “autonomous” (WP auto upd) offering is not great, its too expensive and lacks options that their “flexible” (self managed) has.
New Relic integration is nice too.
I recently had the pleasure of working with Iqra Muhammad, and I couldn’t be more impressed with her professionalism and expertise. From the very beginning, Iqra demonstrated a deep understanding of our needs and went above and beyond to ensure that every detail was taken care of.
Her communication skills are exceptional; she always kept us informed and was quick to respond to any questions or concerns we had. Iqra’s dedication to her work is evident in the high-quality results she delivers. She is incredibly organized, efficient, and has a keen eye for detail, ensuring that nothing is overlooked.
What truly sets Iqra apart is her ability to connect with her clients and make them feel valued. She listens carefully and provides thoughtful, tailored solutions that meet and often exceed expectations. Her positive attitude and friendly demeanor make her a joy to work with.
I would highly recommend Iqra Muhammad to anyone looking for a reliable, skilled, and dedicated professional. She is an asset to any team and has certainly earned our trust and respect.
Thank you, Iqra, for your outstanding service and commitment to excellence!
Abdur was super kind and helpful. We were having a Cron job issue that we couldn’t work out but Abdur took the time to track it down. He also optimized a few things along the way. Thanks a bunch, Abdur!
Probably the best support I’ve ever encountered. I don’t have the highest tier support, pretty sure we’re at standard right now but, they have an amazing support team without the high tier. My one complaint is that you don’t have sudo permissions on the server level which makes sense but, is annoying having to bug them whenever you need something. They are awesome and very helpful!
very poor support. i am can’t able to verify account and access
The support is the best I ever had, quality fast support every time there is a problem.
Shamoon should get a rise, not only he solved the issues with the server but I also learned a few tricks here and there, really impressive work.
very amazing experience with cloudways specially for the support team .. i had some teach problem after migrating from blogvualt to cloudways and i contacted the support .. Muhammad Naeem … from cloudways support team helped me so much to complete and fixed all my websites errors and everything is running super good .. really thank you so much from all my heart for your time and everything to keep my websites running
I had an unpaid invoice and requested a 2-day extension for its payment because I received a notification that my server would be deactivated if I didn’t respond. I sent an email on the first day, but I didn’t receive a reply. Then, I requested to speak with a representative through chat. The representative informed me that they were extending the payment time:
“Iqra from Cloudways: I would like to inform you that based on your good billing history and considering the pain that you may face due to service interruption, we have provided you with the exemption. However, please make sure to do the payment by the agreed date to avoid any service inconvenience.”
I thanked them and gave a good rating. A few hours later, I received this message:
“Because we haven’t heard from you yet, we’ve stopped your servers. The next step will be to delete them within 48 hours, and cancel your current subscription plans along with any paid add-ons.”
So easy to use with great support. Just had a live chat with Iqra Muhammad from billing support and my issue was fixed in a few minutes. Always fast, polite and informative. I 100% recommend Cloudways to anyone considering using managed cloud hosting.
Shamoon,
THANK YOU so much for staying with me for almost an hour and not only answering but helping me to fix and test AND understand all issues I had with my emails.
I recently moved to Cloudways and has to migrate and change a lot of things and was very confused and he made everything SO easy and was so so polite.
THANK YOU SO MUCH!!!
Cloudways continue to smash the ball out of the park with their support. Their attention to detail and problem-solving skills are first-class at tech level.
They’re quick as well.
Even if it’s chat or their ticketing system, they don’t mess around. I’ve been running websites for over 2 decades now, and these guys are the best hosting I’ve used so far.
The value for money is great as well. Managed cloud hosting has never been so affordable.
10/10
We have been with cloudways for over 2 years now and running 4 servers with multiple websites, both wordpress and drupal.
What we love about cloudways is how easy it is to use even from a dashboard which gives you full control over everything you need for running and managing your server but this is just the beginning. Although there were some set backs with support in our case, their support team is always available and help you with your needs in few minutes (we currently use their advanced support addon). We have had issues with our previous service providers but with cloudways, we are putting our efforts to the business instead of worrying about server issues and down times. 10/10 recommend and trust me when I say, it is worth every single cent you’re paying.
Brijesh was very helpful and quick to respond to my questions and issues. I LOVE Cloudways! All customer support people that I have interacted with at Cloudways are FANTASTIC and smart and quick and precise on their responses!! I wish all customer support was as great as they are!
Avoid this scam. They continue to bill you after your server deleted. They will not provide any refund and blamed you for not bringing this matter to them earlier. Even so, they will not refund for the recent months if you had brought the issues up to them. Literally a scam company.
All my issues were expertly handled by support. It was a user error on my part. They fixed my issues quickly and helped me understand the cause so I could look out going forward and have a better understanding of their service. They were also friendly and patient.
I’ve been using Cloudways for my small web agency for years and couldn’t be happier with both their product as well as their technical support.
Just today, I was having a small hiccup when migrating a site, but I knew that if I reached out to their help desk they’d get it all sorted out right away.
Brijesh took a quick look, found the issue, and immediately corrected it so the migration went through flawlessly.
This level of help and support is unmatched. Thanks Brijesh and thanks Cloudways!
suspended my server over $1 and threatened to delete it 24 hours later. I spend a lot with Cloudways and will be moving asap.
why would you not just credit my account $1 I was not even aware that it had not gone through. setback days on google for 100s of clients. we saved $400 a month moving away from cloudways.
so they sent me an email copied an pasted saying keep your funds topped up this is your fault.
Nice. I SAY AGAIN RUN FROM CLOUDWAYS
Very bad service, I tried to buy two emails from them with money but they didn’t give it, the customer support name is “Iqra”, the service seems to be his own company, doing everything as he wants, I will tell you who will use this service one day. No, there is absolutely no job
The best thing about cloudways for me is the 24/7 customer support team. I have talked to them many times and they are incredibly knowledgeable and helpful.
It was a great decision to use cloudways!
I asked for help to restore my site to a previous date. It is something they offer for which i pay for. After spending approx 6 hours for a simple service, i got the run around and nothing was done. Go somewhere else for hosing. These agents lack experience and customer service. You will regret it if you sign up with this company.
They are quite literally trying to steal my money. I have never experienced anything like this. I tested out their service for 1 day, it was extremely slow so I moved to another host. Before I closed my account I asked their customer support to cancel and refund the £8 they charged me, they said there’s no need to refund as it’s taken from my credits. So then I closed my account and left this host in the past. Tell me why I’m now recieving a bill of $44 USD from a closed account by email? Who do I report this to? Because this can’t be legal. How do you stop them from generating new invoices for an account that doesn’t even exist? Going to see how I can report these people.
i have evidence that
1. safe update missing plugin updates even it’s status is successful
2. even worst, its broke one website. even support saw that
3. support is liying about this facts that he opened ticket his name is Deepak <
Cloudways surpassed all my expectations with their seamless onboarding process, exceptional performance, and reliable infrastructure. Their expert support team provided prompt and knowledgeable assistance whenever needed. With flexible scalability options, they ensure my website can grow effortlessly alongside my business. Cloudways has truly set the bar high for customer experience in web hosting.
They invented an invoice for 3 dollars and 10 cents 2 years after I closed my account with them and then threatened debt collection agency if I didn’t pay up.
Do I want to enter into a legal battle with a tech giant over 3 dollars? No.
So of course, I submitted to the blackmail. Must be an easy way to boost the profits.
Shame on Cloudways.
I think cloudways has been painting me in a corner with malware issues. The support received today was subpar and my guess is cloudways probably doesn’t much care. It’s all good when you give kudos but on the other hand…..
This is the end and parting after being a customer since 2022. I spend $100’s dollars per month since over 2 years. Since their takeover by Digital Ocean, they have been absolutely rubbish! Their customer support don’t care, they pinpoint to wrong issues with your website when alot of the issues are from their end. Endless forth and back.
Their autonomous product is not ready, spent couple of months and gave up but still charged me as always. Once it finally moved, there was a caching issue with their Cloudflare Enterpise caching issue across all website. The load balancers don’t work as advertised either. Their server speed has drastically changed. Been charged for Cloudflare addon when it is disabled. I’ve given them a second chance, I’m now moving all my majority hosting to another hosting.
My website sells and the amount of money I lost because of them is appauling and now doesnt justify in them having my business any longer.
I think alot of these reviews are bogus as most authentic ones are all 1 star. Shame it was such a good company and infrastructure now it’s questionably average.
I have very disappointed about billing system.
I have created my server by moved from another account since August, and next month the first invoice of my new account should be created but it not start and the invoice still combine with old account (September to November).
I contacted the billing support team to resolve the issue since September but it seem no any update and the problem still persists.
—-
[03 February 2024]
Support team contacted me and resolved the issue. The invoice is now started in my new account.
Thank you very much.
They are scammers hands down and trust me on this they raised the price and double charged me for 2 months even though I had the cloned server running for 14 days only the support is clueless and they keep repeating the same thing, I would advise anyone to think thoroughly before going thru with them, trust me they are scammers! and they will raise the price on you for no reason
Cloudways team is always top-notch.
Syeda was able to understand my issue in just 1 line of statement and she gave the entire solution right away.
I decided to switch to another hosting provider because of bad servers performance and worse service costs in comparsion with another platforms. After asking for remaining credits (nearly $300) refund after waiting about 3 weeks for reply they told me that 3 monhts refund policy passed. Funds were added 20 & 21th DEC 2023 ($400). I asked for refund 20th FEB 2024. I do not reccomend this company. Avoid them.
Perfect. I don’t know how to thank all of you for your help these last few weeks. I felt taken care of.
A few of you have gone way above and beyond on service… it has been truly outstanding customer service. I work primarily in Mountain time in the afternoons to evening, Bilal, Hamza, Syed and Shilpa kept answering my questions assisting me but giving me tools to help myself. I went from no site, multisite to single site and they were right there with me. My three applications are working well thanks to them and what I have learned.
I recived great service from MARYAM. She solved the issue when other people did not.
Best professional Technical personal that helped me fast.
THANK YOU !
Do not trust them ,‼️ nightmare to cancel your account then after they close your account, they still take money off your card or bank account .
There is no way to contact them to stop them taking your payments
Worst service I’ve used in terms of customer care. They are so money hungry that they will literally DELETE your servers, they release your public IP in 48 hours with total disregard that it drastically affects your buisness. I’ve used 10s of other services before and 48 hours for such abrupt actions are the lowest company actually went. I wouldn’t recommend this service even to my enemy.
Our agency has been working with Cloudways for several years now after going through the mill with “other” hosting solutions. Their service is top-notch and the most reliable web app hosting I have ever used, and their technical support team is second to none. They are always helpful when an issue arises and quick to act and response. They are the best in the biz!
Horrible performance for our server, eventhough we just upgraded it. Furthermore your support was just as horrible when we pointed out the server was slow.
When we first moved to Cloudways a year ago, the experience was good and the server was quick. But all that changed a couple of months ago. Poor performance and very poor support
Do not trust them ,‼️ nightmare to cancel your account then after they close your account, they still take money off your card or bank account .
There is no way to contact them to stop them taking your payments
i give 2 star. because the support was fast and helpful always, even couldn’t help.
server was slow-average, gave 502 errors sometimes.
When no problem, its an meh, but ok webhost. When something happened, just wait, several misdiagnosises here too (or worst, i think no idea they had what happened). no sorry, no compensation when they made harm. they had good reputation, but i regret to choose them
Hands down the best hosting support out there!
I was having DNS record troubles and the tech agent, Sidra did everything possible to troubleshoot the issue. FINALLY, after more than 30 minutes, we were able to resolve the issue. The agent was so kind, patient, and a great problem solver. I didn’t feel rushed or belittled for my tech knowledge.
I’ve only been a CloudWays client for a little while, but I know, I made the right choice by switching over to them. And my site is faster than EVER.
So glad to be a part of the CoudWays family. The tech support alone makes it all worthwhile.
Thank you, Sidra!!!
It is refreshing to work with women such as Hareem at Cloudways that is knowledgeable and patient. I really appreciate the EXCELLENT support for a very complex migation for my customer. THANKS AGAIN!!! GREAT SERVICE and SUPPORT
Best web server and the best support, Cloudways support system is the best I have seen ever. I can guarantee there are no alternatives to Cloudways if we ask for the best web server and hosting with 24-hour live support. Best the best one is Cloudways.
the person who helped me named Areeb. He is super helpful and professional. Areeb also guided me step by step patiently, and brought my site alive in no time.
I am so thankful to have Areeb help me solve all my problems. Will recommend friends using Cloudways’ service.
Shoutout to Areeb. He is the best!
After 2 years of hard work and hundreds of hours spent building my website they deleted it for an unpaid bill of $13!! I tried adding my new card details onto their system but it would not accept it. I then paid the outstanding amount of $13 but it was still deleted and they did not even back my website up so all is lost! I am furious with them and currently seeking legal advice. They also continue to send me invoices for hosting, despite the fact they deleted my site a couple of months ago – offering me a 30% reduction on current hosting on a site they had already deleted 2 months ago!! They clearly don’t know what they are doing, plus after I complained to them and threatened legal action, their response was ‘Glad we could be of assistance to you’! Clueless!!! Do not use them!!!
Cloudways has great infrastructure and UI, and for amazing value compared to competitors! What wowed me was the support. Ali and Hamza both gave me very, very quick support and solved my issues within minutes, and were even willing to explain to me how to prevent such issues in the future. This is by far the best hosting service I’ve worked with, and I have years of experience with five such companies.
The support at Cloudways is second to none. The issue I had was complex and unique. The support engineer took ownership of the issue, and worked with me quickly and effectively to reach a solution. I put my trust in the team at Cloudways and they never let me down.
My site came under attack from a well known company’s “crawler”. Up until this day my site was running nice and fast on Cloudways excellent server. I panicked because I was unable to view my very own site. Luckily the online support assigned me an excellent engineer by the name of Areeb and he painstakingly analyzed server logs and everything to get my site back up. Truly grateful to the amazing team at Cloudways with a special nod to Areeb!
While their support staff seem great, and so friendly. A lot was over promised and under delivered. As a company they seem to have the resources but the support staff and overall GUI of the platform is horrible.
Their interface lags horribly, the live chat does not work, you can’t even click it.
When doing something on one app on a server, it basically locks you out of any action until that task is complete (which is silly).
They forced us to use DigitalOcean and the servers were just god awful slow.
Changing host servers can go smoothly or not, but you can feel confident Cloudways Support will be available whenever something goes wrong. Veenashree Customer Success Manager listens to understand your concerns and stays with you until concerns are resolved. It’s been a pleasure working with Veenashree and the Cloudways Tech Support team.
Brijesh was very helpful and quick to respond to my questions and issues. I LOVE Cloudways! All customer support people that I have interacted with at Cloudways are FANTASTIC and smart and quick and precise on their responses!! I wish all customer support was as great as they are!
It is difficult to use if you come from a classical Cpanel interface; they provide no folder explorer online, and FTP credentials are complicated and don’t even work for viewing root directories. They don’t provide helpful or clear support or even document their new interface very well. Which they brag about highly when trying to sell you on it, lots of default settings are not suitable for business websites to migrate over.
Technical support wasted time and lots of my money repeatedly migrating my website over and over, intentionally costing me $100s just to move a website onto their platform.
I recently had a server issue with Cloudways that I needed urgent help with. Thankfully, Javiria from their technical support team came to the rescue! Not only did she fix the problem in just a few minutes, but she was also incredibly polite, patient, and helpful throughout the process.
It’s rare to find customer service that’s this efficient and friendly. Cloudways has really set the bar high with their support, and I couldn’t be happier with the experience. If you’re looking for a hosting service that takes care of you when it matters most, I highly recommend Cloudways. Thanks again, Javiria!
We used their services. However they continued billing us when we transferred their account to another agency. They continued to argue with us. They take your card and continue taking unauthorised payments. I would avoid this company.
I don’t think there is a host that can compete Cloudways customer service.
Very very pleased with them
I used to use Cloudways for a few services. Back in December, price changes effected my monthly bill. Because for the last few years I had so little in the account I go in and top it off occasionally but rarely log in. The bill went up and my credit ran out. They didn’t notify me. Instead they simply deleted my data.
I reached out after the data was deleted but they said it couldn’t be recovered. I was 12 cents short of sufficient credit in my account when the deleted my data.
Since then, they have continued to bill me for the services that I am not receiving… $10/month. Now they are threatening to send the most recent bill of $10 and a few cents to collections (again I still have 9.88 in credit) because I am refusing to pay for the services I have no received since my data was deleted back in December.
Talking to them goes no where. No one cares or seems to understand. They just have rules that they follow without any consideration for the context. More hassle than is worth taking on with this company.
Reply to the response
I received no reminder emails about my credit shortage before my data was deleted. I started receiving loads of them after my data was deleted and I was being charged for nothing.
Additionally it isn’t my fault you have an automated system. That’s your responsibility.
Signed-up for a trial. The wordpress cloudways migration tool does NOT work. You will only get migration assistance when you enter your credit card details.
And guess what happened next? The migration team “assisted” to migrate my website, made it look even worse, and called it “done”.
Technical support has been a nightmare right from the start.
You may have read good reviews about Cloudways. Do you know why? It’s because they pay content creators to recommend them. That is all.
Cloudways is severely overrated. You have been warned.
A gentleman named Shamoon helped me at my lowest. I had a project due in a few hours and he got me over the finish line. I am so happy with my Cloudways support and would be lost & or broke without them. This has been by far the best host I have used and love that I have experienced NO DOWN TIME AT ALL. If you’re Shamoon’s manager, give this man a raise!!!!
Horrible company and horrible invoicing. Shut down my server months ago. They sent me an invoice. I paid for it. The next month, they sent me another invoice. They said it was for some add-ons. I said “ok, it’s kinda strange the addons are activated when the server was turned off.” but I paid it anyway. For the past 3 months, they have been sending me invoices, demanding I pay for services that have been paid for already and turned off for months. When does it end? Seems to me like your server management might be the problem, not me.
I was dealing with an issue all day, since early morning, I could not figure it out, and Amir save the day!! Resolved my issues and got everything working. I very much appreciate him going above and beyond to help me out. I do greatly appreciate the excellent customer service.
I use CloudWays to host our website. Server performance is good and the website UI is intuitive and really clear. It makes me feel way more in control over what I am doing. Chat support is educated, fast, and helpful. I have made some configuration and payment mistakes in the past and they always helped me.
In my scenario (a WordPress website with WooCommerce on it) the website is always responsive and easy to navigate. It is using custom fonts and more than 10 shop products that are loading fast.
I used Cloudways for my personal sites and soon realized my company needed to be using Cloudways. The platform has the richest feature set of any hosting provider and their scalability is unmatched with many affordable options. We are moving our sites to Cloudways, especially after GoDaddy’s own support platform crashed and they were unable to help me. We were seeing incredibly slow server latency with GoDaddy and even their WHM & cPanel were lagging. This was using a dedicated server as well. They solved our issue of server latency, backups, CDN, etc.
We have used [Cloudways] to host our social media monitoring platform in PHP. It is probably used by whole organization as our company is small.
What business problems does it address?
We needed a separate server since the social platform is very power consuming. That kind of power cannot be fulfilled by shared servers. And thus we need cloud servers. Cloudways was a good abstraction – it reduced the set up complexity of a cloud server. Everything was on a click. When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click.
However I find it less appropriate for developers and technical person – If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.
A client was using Pantheon hosting for their website; we needed an environment to support us with two aspects.
1) Scaling website resources to support seasonal spikes in concurrent users easily 2) Reliable uptime and consistent bandwidth and
latency. I looked at a number of suppliers and tech stacks (cloud, VPS, shared hosting)etc.
Finally, I concluded Cloudways as the top choice as they would host the site with the vendor of our choice and provide us with an easy-to-use solution for management and scaling. The website is connected to native Android and ioS Apps, and there are a lot of API requests to sync with the apps. With
all of this going on, Cloudways has been dependable and one less thing to worry about.