TL;DR: What We Think of NameCheap
While NameCheap hosting plans may not boast the top-tier features, they deliver sufficient functionality at very competitive pricing. Overall – not flashy, but solid. Budget-savvy webmasters, this one’s for you.
Suitable for:
Beginners-friendly, or Budget Hosting
Our Evaluation: NameCheap Pros and Cons
NameCheap Pros
- Budget-friendly shared hosting plans
- Excellent domain name prices with free lifetime privacy protection
- Free site migration
- Perl, Ruby, and Python support in shared hosting plan
NameCheap Cons
- Price increase during the renewal
- Limited VPS plans
- Only US and UK-based servers
- Pay extra to choose UK-data center
Our Detail Findings & Experience with NameCheap
About NameCheap: Quick Introduction
Established in 2000 by Richard Kirkendall, Namecheap embarked on a mission to revolutionize the domain industry by offering unparalleled low prices and service excellence.
Evolving beyond domain registration, Namecheap now provides a comprehensive suite of online solutions including hosting, security, and managed WordPress services. Today, as the world’s second-largest domain registrar, Namecheap remains dedicated to fostering accessibility and affordability on the internet while prioritizing customer satisfaction above all else.
| Performance |
Is NameCheap fast in terms of hosting speed and performance?NameCheap supports CDN and Litespeed server in their lowest shared plan. Built-in caching mechanism is available in the more expensive plans. The company publishes their server and network service status publicly, click here to visit. |
| Security |
Are websites hosted on NameCheap secure with server-side security?Yes, websites hosted at NameCheap are safe. NameCheap prioritizes security with features such as auto malware scan, advanced web application firewall (WAF), DDoS protection, free SSL certificates, daily backup, . These measures protect your data and ensure your site is secure from common cyber threats. |
| Supports |
What types of customer support does NameCheap offer?Help at NameCheap is avaliable via phone, live chat, and email. |
| Value for Money |
Is NameCheap worth its pricing in term of value?NameCheap is very cheap when weighed against its feature offerings and long-term cost. At $1.48 per month (renews at $4.48/mo), basic shared hosting allows you to host 3 websites with 24/7 customer support, a free domain name, daily backup, and 30-days money back guarantee. Higher plans with better features like VPS starts at $6.88/mo, cloud hosting at $/mo and dedicated hosting at $59.57/mo. |
| Overall Users Satisfaction |
What do users say about NameCheap?Overall, user feedback with Namecheap appears to be positive. Customers appreciate the excellent support and cheap services provided by the company. However, some NameCheap users have encountered choppy waters. In particular, some users are unhappy with Namecheap’s built-in website builder tool, the need for separate payments for different services, and navigating the complexities of refunds. These aspects are crucial vital points to consider when choosing your hosting plans at NameCheap. For additional insights, please refer to the user reviews section below. |
| Beginners Friendliness |
Is NameCheap suitable for beginners?Because of the cheap startup plans and freebies that come with Namecheap hosting, many new users may find this a strongly viable option. For less than $2 to kick off with, you get access to a very basic plan plus domain name, privacy protection, and SSL certificate. The very reasonable amount of resources offered on these plans make them viable for long-term costing as well. |
| Small Business Friendliness |
Is NameCheap suitable for small businesses?The biggest issue that small business operators will likely face with Namecheap is in reliability. Although not horribly bad, Namecheap isn’t exactly the most outstanding when it comes to uptime and this might impact brand image for small businesses. There is a free website builder that can be used for rapid site development, but it isn’t exactly the best in the market. |
| Web Developers Friendliness |
Is NameCheap suitable for web developers?Thanks to the extra support added for developer tools, Namecheap can be a, pardon the pun, cheap platform to do some testing on. It isn’t easy to find a host that has shared web hosting plans that developers can use to run specialized-language scripts. Although from what I seem the field is widening and more choices are becoming available, for the time being, one of them is Namecheap. |
| Host Own Email |
Can you host custom email accounts with NameCheap?Yes, you can host your own email accounts with NameCheap. This significantly reduces your costs by eliminating the need for expensive third-party email services. |
| Onboarding |
Is NameCheap easy for new customers to start with?Most Namecheap services are instantaneously available upon payment. Once you’ve made your selections, payment can be made using credit/debit cards, PayPal or Bitcoin. In fact, Namecheap was among the earlier adopters of Bitcoin web hosting. Making payment will trigger their system to send you your account details. This will contain all the information you need to get started with them. |
| Free Trial |
Is NameCheap available for a free trial?Yes, NameCheap offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund. |
NameCheap Plans & Pricing
NameCheap provides a range of web hosting solutions, including Shared, VPS, Dedicated, and Reseller hosting plans. The company also offers specialty hosting services such as Managed WordPress, Email, and Minecraft hosting.
Consider Renewal Prices When Choosing
When evaluating hosting options, it is important to note that many hosting companies offer substantial discounts during the initial signup period, but prices often increase significantly upon renewal. Be sure to research and compare the renewal prices and not just the introductory rates to understand the true cost of hosting over time.
To help you in making an informed decision, we have prepared two tables below that compare the initial signup costs and renewal costs of NameCheap services with several other providers we monitor.
Compare NameCheap’s Signup Cost Against Competitors
| Web Host | Shared | VPS | Dedicated | Cloud | Managed WP | Windows |
|---|---|---|---|---|---|---|
| NameCheap | $1.48 - 4.98/mo | $6.88 - 24.88/mo | $59.57 - 238.88/mo | $ - /mo | $2.91 - 5.74/mo | $ - /mo |
| ScalaHosting | $2.95 - 14.95/mo | $29.95 - 169.95/mo | $ - /mo | $20.00 - 179.00/mo | $2.95 - 14.95/mo | $40.00 - 485.00/mo |
| Vodien | $6.88 - 71.67/mo | $21.44 - 34/mo | $179 - 565/mo | $ - /mo | $7.03 - 17.08/mo | $9.03 - 15.08/mo |
| Digital Ocean | $ - /mo | $ - /mo | $ - /mo | $4.00 - 96.00/mo | $14.00 - 3569.98/mo | $ - /mo |
| GoDaddy | $4.99 - 74.99/mo | $8.99 - 199.99/mo | $159.99 - 469.99/mo | $ - /mo | $ - /mo | $ - /mo |
| Kinsta | $ - /mo | $ - /mo | $ - /mo | $35.00 - 675.00/mo | $35.00 - 675.00/mo | $ - /mo |
Compare NameCheap’s Renewal Cost Against Competitors
| Web Host | Shared | VPS | Dedicated | Cloud | Managed WP | Windows |
|---|---|---|---|---|---|---|
| NameCheap | $4.48 - 9.48/mo | $9.88 - 28.88/mo | $67.88 - 259.88/mo | $ - /mo | $6.88 - 19.88/mo | $ - /mo |
| ScalaHosting | $9.95 - 29.95/mo | $49.95 - 239.95/mo | $ - /mo | $20.00 - 179.00/mo | $9.95 - 29.95/mo | $40.00 - 485.00/mo |
| Vodien | $7.58 - 71.67/mo | $25.25 - 34/mo | $179 - 565/mo | $ - /mo | $7.03 - 17.08/mo | $9.03 - 15.08/mo |
| Digital Ocean | $ - /mo | $ - /mo | $ - /mo | $4.00 - 96.00/mo | $14.00 - 3569.98/mo | $ - /mo |
| GoDaddy | $4.99 - 109.99/mo | $14.99 - 339.99/mo | $ - /mo | $ - /mo | $12.99 - 22.99/mo | $ - /mo |
| Kinsta | $ - /mo | $ - /mo | $ - /mo | $35.00 - 675.00/mo | $35.00 - 675.00/mo | $ - /mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, please visit the official NameCheap website.
Is NameCheap the Right Choice for You?
NameCheap stands as a beacon for those who seek the sweet spot between affordability and essential hosting functionalities. With shared hosting plans that won’t bleed your wallet dry, tempting domain name deals, and advanced hosting security features – NameCheap a haven for budget-conscious beginners and solo bloggers.
Despite the narrower selection of VPS plans and limited server locales, NameCheap’s value proposition is a compelling choice for those just starting out or looking to establish a personal or small-scale web presence.
Summary of NameCheap Pros and Cons
NameCheap Pros
- Budget-friendly shared hosting plans
- Excellent domain name prices with free lifetime privacy protection
- Free site migration
- Perl, Ruby, and Python support in shared hosting plan
NameCheap Cons
- Price increase during the renewal
- Limited VPS plans
- Only US and UK-based servers
- Pay extra to choose UK-data center
NameCheap Alternatives to Consider
In case NameCheap is not right for you, below are some alternatives to consider. You can also find more options in our hosting reviews page (full list).
Namecheap chat support is incredibly helpful! It meant someone was continuously there to help during a server issue which had to be resolved before transferring to Alma Linux. Even though I was nervous and less than ideal to communicate with, they were patient and completely calm, and thanks to their help I suffered no data loss in the migration. Almost everything except some DNS was ready to go for all my cPanel accounts. It was the most trouble-free migration I have ever experienced. Thank you Namecheap.
Their FastVPN is a real nightmare. This was never connected to my computer and only a few times on my phone. When it was connected, the speed was too low and the support agent asked me to change my ISP, It became harder to accept such a stupid answer.
It was the worst service I ever purchased.
I was with Namecheap since 2019. Suddenly basic features like uploading a image in a post broke as well as uploading in the cPanel was broke for some time. I contacted them and for 8 days I told them the basic features uploads have stopped working, and the site was blocking many reputable websites like youtube.com post. So for 8 days I was transferred to agent after agent after agent. I finally said I intend to migrate to another host as they have failed miserably. Now on the 9th day I began the migrate to another host took less than 24 hours. Keep in mind my website is no longer with Namecheap at all now, yet they send me message after message for days they are working on my issue and the site is not on Namecheap. My point is they use generic responses and in many cases they are doing absolutely nothing except sending GENERIC BS Messages.
Preyanandhine was extremely helpful and patient throughout the entire process. Thanks to their assistance, my issue was resolved smoothly. I truly appreciate all the help and support!
Namecheap is awesome and their support is even better. Ramyaa was extremely helpful in explaining to me how to set things up so traffic to my new domain registered at Namecheap to run smoothly. All traffic to my site hosted in New York is securely funneled through Cloudflare.
Namecheap is awesome. It includes free domain registrant privacy protection and doesn’t bait and switch with low intro prices and extremely expensive renewals.
I had a Issue with refund for my account and the amazing support team of namecheap was able to help me resolve the issue, special thanks to Darsini. Have an amazing day <3
I am a freelancer and have been using Namecheap for my clients for the past four years without any issues. Their support team is exceptional, addressing and resolving concerns promptly. In my experience, Namecheap has consistently been the best platform for domain and hosting services.
Amazing support!
That was the first time I needed technical support from Namecheap, it was 10pm for me, and there was a real person assisting me to solve the problem, no long waiting queues, no delayed answers!
In special, thank you Dmytro for your help! It was really helpful, and my problem got solved!
I have owned many domain names with namecheap over the years. They publicly mention that there is a grace period of 60-70 days after domain expiration, during which period I can recover a domain.
However, Namecheap auctioned off one of my domains well before this deadline, and now I can’t get it back!
Never again.
Very bad support,
Told me I can sell the domain on an auction so I moved the domain to them and then they tell me the auction is clodsed to users.
I’ve paid already for the transfer and they don’t want to refund. Very slow response, and not professional.
From the answer seems Namecheap still don’t understand the problem.
They gave me false advertising that I can add my domain to the auction, the problem is not that they close the auction but the problem is with the false advertising and taking money for nothing.
I’m a tech and every year since Google had led the charge to (practically) force SSL on all websites, I’ve struggled with enabling SSL.
However, with my most recent chat with support, I think the process will be much easier in the future with the NameCheap SSL Plugin.
The SSL for my websites came due for reissue. I attempted using the various procedures in the knowledge base, but was overwhelmed by the information there (too many system options to choose from). After several tries, I contacted chat support. Kateryna B. was very helpful in pointing to a different option in the cPanel that simplified the process. Thank you very much for your excellent products and excellent support.
Their support team helped me to reissue my multi-year SSL. The tech was excellent and guided me step-by-step! I’ve used name cheap for 3 years now, and will continue to use them!
I had a Issue with refund for my account and the amazing support team of namecheap was able to help me resolve the issue, special thanks to Darsini. Have an amazing day <3
Yogasanjay S. is the best agent ever
They are always available to help and would make sure your problems are solved
Namecheap provides real agents for their CS issues, unlike any other website where they connect you with senseless AI
Namecheap is Very Great Domain&Hosting Company..
this is bad to saying that you have a very costly domains then other company !!!
namecheap is cheap web hosting, but you will need to contact customer service often when things don’t work properly. periodic glitches when you are trying to make changes that don’t take. but they have chat 24/7, I think, that can fix everything that has happened, and the customer service seem to be knowledgable and ready with links to help files (that can be saved for future reference). H of a lot cheaper than godaddy. proper comodo sectigo SSL on namecheap are about $10/year per domain/subdomain with frequent coupons, but on godaddy, SSL are like 60/year per each domain/sub.
I’ve been using Namecheap’s services for several years now, and I am very satisfied with their service. Their platform is simple and user-friendly, with excellent customer support and competitive prices, making them the best choice for domain registration. I highly recommend them to everyone!
Their customer service is awesome. Had some confusing issues with my SSL and the representative Jeyabrindha helped me in no time via chat. Love it. Thank you so much! 🙂
I had an issue where someone was abusing their domain name registered with Namecheap. I contacted their abuse department and the person’s account was suspended quickly. Namecheap was fast and effective in resolving this issue; our company is quite thankful for this.
I was an English major in college, so ask me about semi-colons and Shakespeare, and I can wax eloquently. But – managing a website and setting up Web Mail for my non-profit organization? Ha! I need much help. I have not yet stumped the folks who are available using the Chat feature in Namecheap. As a result, I have become unstumped myself! Every time I ask a question, I learn more … and I’m actually getting the hang of all of this tech stuff! I’ve used one other domain registrar in the past, and my experience with Namecheap has proven their mission to be true – “to deliver the best domains at the best prices with the best service.” With their documents, guides, and guidance, these folks can turn on the lightbulb above the head of this long-ago humanities student (and teacher). Their service is definitely five-star. THANK YOU, NAMECHEAP!
Their support system responded very fast and was very friendly.
Namecheap chat support is incredibly helpful! It meant someone was continuously there to help
I had a problem with the installation and renewal and it was solved by the company team. They are really wonderful. Thank you Bohdan V. & Kateryna
Thank you namecheap
Great Customer Service – Ran into a problem with an expired SSL certificate. Vladyslav H. walked me thru it and stayed with me as I worked thru the steps. Answered a question along the way. Problem resolved in under 5 minutes. Namecheap continues to offer great support with knowledgeable reps. My go-to hosting site.
Their customer service is awesome. Had some confusing issues with my SSL and the representative Jeyabrindha helped me in no time via chat. Love it. Thank you so much! 🙂
Used to be good, now support quality got down by a lot. Pretty incompetent.
Well I was using many hosting providers and I was disappointed many times. So I have decided to move to namecheap and check them out. After 2 years of using namecheap services I can confirm that they are doing their job perfectly, the support agents are always kind and trying hard to support you as customer everytime when you face any issue.
Hello Namecheap,
I am from Bangladesh, and I am a web designer. I have been using Namecheap since 2018 and have two accounts with you. I have purchased two bundle hosting packages for both accounts and received free domains.
However, I was busy and faced a long-term problem during this period, so I forgot about my Namecheap services. Now that I am resuming everything, I tried to register a new free domain with a coupon, but I received an error. I contacted your chat support, but their response was disappointing and unhelpful. They told me they could not assist me, despite my request for a new domain.
As a client, I expect assistance and polite communication when I encounter problems. Their attitude was unacceptable, and this has been a very bad experience for me. Because of this, I will not be renewing my services with Namecheap. I hope Namecheap’s market presence declines soon due to such poor customer service.
Sincerely,
farzaadenterprise
I came to Namecheap very confused and overwhelmed by the many steps that go along with this unfamiliar process of naming and pointing and servers and whatnot, but once I accessed the chat for help AKSHAYASAI walked me through it step by step and we got my domain and site up and working. One million thanks to you!
Namecheap has always been the top service provider. I have been a client for three years and have received the best support ever. Their support agents are always extremely helpful.
Really disappointed and moving my business elsewhere. I’ve been with Namecheap for 4 years. Moved all my domains from Godaddy to Namecheap. That’s over 30 domains.
I have my domains set up for auto renewal. Never had an issue until today. I noticed my domains haven’t been renewing. I’ve had to go in and do it manually for the past few months.
I tried to manually pay through Paypal and was refunded twice. After digging further, they told me I had to pay an activation fee equal to my renewal fee. It had expired because it didn’t auto renew….and I have to pay a fee to reactivate it after 4 days of it expiring? There’s a grace period. I know that. They know that and they wouldn’t budge on that extra fee.
I told them I’ll move all my domains again. They just apologize and didn’t offer any redemption. No problem.
Another reason I’m leaving is because they had a 2FA structure issue that is unsecure. The only way I could access my account is to get them to shut 2FA off in my account. Sounds safe, right? It was never fixed and no credit was offered.
For all the good they were before, they treat their customers like crap now. Avoid.
Namecheap is my favorite company to purchase domains, hosting, and other online services. They have remained the best with uptime with my websites. Also the chat is the best in the business. I highly recommend using Namecheap for your online presence.
Customer service is absolutely terrible. Spent 2.5 hrs chatting to problem solve why a url redirect isn’t working. Was transferred twice. The people forgot my question multiple times during the chat. Absolutely frustrating. Insisted to speak to Senior and was diverted again and again until I said I’d leave a negative review using their name – that finality worked. Conclusion: they can’t help and I shall speak to my host … wow …. just wow…
Cost is very high than services. Specially renewal cost. I purchased domain 5.9 dollar, But renewal cost 16 dolla. Its so funny. Going to another provider.
I’ve used this great company for many years.
I’ve no idea how big they are, but one thing I do know is that their customer service is second to none. I’m a hobbyist level Wordpress enthusiast, who got into Wordpress just to save money on external fees from designers and the fact that I enjoy a challenge. So my knowledge is limited to the small amount that I’ve learnt. Namecheap have held my hand every step of the way with their superb team. I would have no hesitation recommending them wholeheartedly.
I want to give you minus reviews but it has no option otherwise I use that option.
Because I purchased a domain from name cheap which name dearlotteries.in but my domain blocked don’t know why they blocked when I connect the name cheap they gave me a mail for solving my problem but they don’t give me any reply. Now name cheap is not refunding my money. I used name cheap first time but this is very bad experience for me after this time I will never trust on name cheap and will guide others and my community to use any other platform for domain purchasing
It’s the first time ever to set up a domain. Choose Namecheap. I had no idea what I was doing, even with all the instructions. I connected with chat support, and the agent named Yaromyr K. was fantastic support! Not only patiently answered all my questions, but also suggested I bought extra service I did not need!! And helped me refund the service! I mean, what more can you ask from chat support!? I gained more trust in the brand through this process, and I am most likely to renew my domain with Namecheap! Hope the service quality stands! Thank you for the excellent agent!
I’m relatively new to the world of web design, hosting, and all that comes with it.
Using Namecheap for the first time to host a project I was working on, I encountered multiple hurdles.
But thanks to their impeccable customer respondents, I’ve had to navigate through them and have everything working as it should, despite my not being technically savvy.
Highly recommend, as quick customer service is the lifeblood of any organization.
I have been using namecheap for 10 years. Started with domain purchases, then the hosting service later. Having also tried GoDaddy and Bluehost, I must say namecheap is the easiest (and cheapest) among them all for my needs. Also their technical support is forever available and approachable at any moment of the day… just incredible experience. Would recommend to anyone!
I’ve used namecheap for over 12 years and to date, it’s still the best chat response service I’ve every received from ANY hosting company. I keep renewing because of this peace of mind. I also refer my clients to Namecheap for domain, hosting and top notch chat support.
I am pleased with Namecheap customer service. They were able to correct a problem I had with my Domain,
the same day. I also was able to purchase other Domains for a very affordable price. Will highly recommend Namecheap.
This support team are amazing, everyone so kind, patient and doing great job. They helped me fix all my site issues.
Namecheap is among the best web hosting companies anyone can use at the moment.
They’re cheap, fast, and their support team are always there to assist you with any problem that you might have on the website.
Terrible experience! Compliance Team paranoid and excessive. They ask for explanations even for 0.95 USD! This Arizona based company seems to not have an efficient team. They can block you account, please no a bank account, but an account for your domain and web service without motivation. Be careful!
Their chat support is excellent! I use them just for SSL certificates and they are really good at that!
Namecheap has always been great, and today that one person Darsini resolved my issue in a matter of seconds. Small things like this sometimes make your day.
I recently had an issue with auto-renewal charges for my domains, and I reached out to Namecheap’s customer service for assistance. The support team was incredibly responsive, understanding, and helpful throughout the entire process. They clearly explained the policies and quickly resolved my issue, ensuring I was satisfied with the outcome. I truly appreciate their professionalism and excellent service. Thank you, Namecheap, for your outstanding customer support
I having more than 10 websites hosted on NameCheap servers and I can say one word: “AWESOME”!
Awesome hosting service and especially the SUPPORT service. I really love their support team. Highly recommend the service.
The employee Yaromyr K. understood my problem and explained everything from the beginning and waited until my problem was solved. Perfect support, thank you.
“My recent live customer service experience with Dmytro L. at Namecheap was truly exceptional! While I’ve encountered several competent live chat representatives in the past, there were only two instances where my requests weren’t fully understood. Perhaps it was my explanation that needed improvement. Nevertheless, overall, I find Namecheap’s live chat support to be outstanding!”
As the name itself suggests, the pricing is cheap. Although, in some cases, it can be a little more compared to other domain registrars, so it’s better to look at providers as well, before making the final purchase. Supports multiple payment methods, including cryptocurrency. I’m pleased with my last domain name purchase (rustreleaser.com).
They can give you the best price for domains and hosting, but when you fail to renew they will ask additional price. One of my domains I got late to renew, now my account has a two-factor setup and the password cannot be recovered in any way but two-factor OTP. They applied restrictions to your account when they saw that you have a high-value domain. Now after discussing the issue with customer support for 1 hour, CS said that I need to submit a ticket. Pure waste of time to get back my domain amazingaddiction dot com
They are so helpful, the quick assistance I got to reinstalled my SSL makes me relaxed. Thank you Aravindan.
The support was good in dealing with and solving problems. Vladyslav S. helped me solve a problem on the site and he has a wonderful manner. I thank him.
They canceled 3 auctions, 2 of them ofter I won them. The last one they reauction it, probably cause is not so valuable for them. The reason is “some reason”, they can’t say why, they don’t care, doing what they want.
I have had a very good customer service experience today, WOW ! I used the chat and I had not one but 3 helpful customer service persons ! Volodymyr in particular was FANTASTIC ! And Anita was very good ! Thank you so much Namecheap
I have been using Namchap hosting for 5 years and my experience says that it is the best hosting company. And namecheap team is very helpful. Thanks namecheap all members
Had issues logging with. Megala S. Assisted me with getting logged back into my account. So thankful. Fast service. Very happy customer.
Namecheap has great support! Their customer support always is very prompt and helpful. I’ve never had any complaints with them.
Thnks Vladyslav H
I use Namecheap to manage all of my personal and professional domains. A few years ago I transferred all of our domains to Namecheap and recommend it to everyone. Domain purchase and management is foreign enough for most people without having to deal with a cumbersome and clunky interface which is what I feel most other providers offer. Namecheap is easy, affordable, and does what it’s supposed to do.
I know sometimes it’s not worth it to provide priority & best service for small-size clients but I only use Namecheap they provide faster & prompt service no matter what is my issue how small is the issue.
I migrated all of my services to Namecheap for this. Maria is best.
Namecheap uses Zenddesk of wich I am very fond of. Namecheap really wants to help you succeed and most supportofficers really try to make the most out of your experience as a new website owner. They also provide personal requirements and options where they can and within the company profiles limits of course. An example is the ability to manage your dns from your favorite location (as long as the other host has a good reputation of course). Also they provide several options for creating websites: from Wordpress to Website builder. Security is an important aspect for me and for Namecheap as well. You can customize your security settings. One tip: Namecheap could benefit from making explanimations on the several features the provide and how to use them (I think) – but for now: if you are not a developer you can just get the assistance and answers you need by making use of the excellent Namecheap support.
Someone falsely claimed a transaction on my website, threatening to report it. Within two hours, they hastily conducted a mere 10-minute investigation, solely observing their own activity on the site. Without any attempt to reach out or gather proper evidence, they abruptly suspended my website. Despite being a loyal customer for years with multiple domains, this incident marks the end of my trust in NameCheap. I’ll be seeking refunds via PayPal and severing ties with them indefinitely. Their unreliability and lack of integrity make them unfit to be trusted. Furthermore, their support is horrible.
Edit: The suspension of the hosting and domain has been lifted, restoring everything to normal. Consequently, the review has been updated. While the initial situation was unpleasant and challenging, I’m relieved and happy that it has been resolved.
If not for the customer support, I would not be with namecheap. Customer support are quick to respond and very very professional. English was great and easy to communicate via chat. 10/10.
Been with Namecheap a few years, now. Good service, they get back to you promptly. Sometimes they just send you a link to the appropriate Knowledge Base of theirs but it’s not always enough. Another inquiry will usually get you someone with more detailed info. That’s about the only criticism I have. Been with them about 4 years. Very pleasant to work with.
Their Help Desk is the best…when I can’t remember how to do all the website SSL and other issues, they are always there to help.
I am by myself generating my blog and personal website, so sometimes these things get confusing.
They never make me feel stupid and often can do for me what I can’t seem to do alone.
Been using Namecheap for years now and never had any issues they didn’t solve for me right away with customer service chats. They have very friendly support staff that have always been able to fix my issues really quick when I had any. Cheapest hosting and domain in the biz that is this much quality. I never have issues with downtime.
Also, I have been dumb and forgot to renew my domain a few times and they went WAY out of their way to recover my site so I didn’t have to rebuild it even tho it was past the grace period. So… I’m a big fan!
Figured out the issue and admitted it was a bug in their system. I appreciate the honesty.
Was able to solve it quickly too. Very satisfied.
Thanks!
I have been a loyal customer for years. I love their quick chat support. No matter what issues I’ve had over the years, they have been able to help me quickly. Great rates and great customer service
I have had several Domains with Namecheap and they continue to offer a fantastic product and incredible 5 star service. Today Thrisha B helped me correct an issue that I was not sure about. As always fantastic customer service and worked hard to resolve the issue.
Cheapest hosting service provider. Using Namecheap for over 3 years and fully satisfied with the service.
Great hosting experience with top-notch 247 support team willing to bend any rule to help you out of issues. They are good.
I’m very glad my business coach recommended I use namecheap. I don’t know what other host servers are like but these guys are amazing. I am tech savvy and sometimes do some of the work myself, but if I don’t know how or don’t have time the customer support team is amazing. quick and effective. totaly satisfied customer here. been using them 5+ years
I have been a customer for more than seven years. In terms of value for money, Namecheap is hard to beat. Their hosting plans are competitively priced, and they often run promotions and discounts that make them even more affordable. Plus, with features like free SSL certificates and domain privacy protection included with most plans, you’re getting excellent value for your money.
Overall, I couldn’t be happier with my experience using Namecheap for hosting. If you’re looking for a reliable hosting provider with top-notch customer support and affordable pricing, I highly recommend giving Namecheap a try.
Purchasing a domain name from namecheap was easy as a piece of cake. The installation procedure had a good support guidance. The service team responded to every query raised.!
Chat Support was excellent. Took time but gave a solution.thats very important
I have used Namecheap for the last several years as the sole provider for all of my domain names and WhoIs registration. I own 2 small businesses, a photography/videography company and a design company, and I have exclusively used Namecheap for my own companies domains. I also exclusively use Namecheap to purchase domains on behalf of my clients.
Very helpful at finding solutions I would not have been able to find myself.
I’ve been using NameCheap now for many years and I am always impressed by the technical staff and their assistance with any setup issues. Thanks again!
Fast & effective customer service – SO nice to be able to chat to a human without having to jump through hoops!
24/7 rapid response chat support is making me feel confident in using these services. I have a lingering fear that I am going to get technically stumped and ruin something; so having a speedy chat support won me over before I was a customer. After becoming a customer and running into a technical issue on day 2, the chat support has made me more confident that I made the right choice in this company. The mass amount of documentation, illustrated guides, and videos are also helping me gain technical wisdom daily. They’ve made me feel that anything I try, they’ll be there to help, and all I have to do is ask. I’m getting better at my job because these people are great at theirs! Thanks for your help Logananth N.!
Very good value and amazing customer/technical support. I’ve never had a bad experience with the live chat technical support people, they always know their stuff and are quick to respond with proactive help 24 hours a day. Would recommend Namecheap to anyone!
We have 6 domains and premium DNS servers with Namecheap. We are getting a good price for domains and their premium DNS service is also excellent. On top of that, excellent chat support when the need arises.
You get what you pay for – and the clue is in the name – CHEAP. This is worrying organisation. They have this chat based support and sometimes it can take hours to fix things. If you add new services (easyWP and wordpress hosting) they might break your DNS records and not know how to fix them. It’s really frustrating. Access to the platforms could be faster because email is terribly slow if it works at all – I mean adding it to outlook as an IMAP account just would not work and they are unable to help (!).
I use Namecheap to manage domain registration for a portfolio of properties. Namecheap also handles DNS for some of these domains. Where we use another DNS service Namecheap makes it simple to switch to another DNS provider. There is also very little lag time when making DNS changes, so our development processes aren’t needlessly slowed waiting for DNS updates to propogate.
Namecheap provides a simple to use and cost effective way to register and manage our domains. It’s one of those services that just works and once you have it going you never really need to worry about it again.
Namecheap is a great hosting platform for simple sites and purchasing domains. Their user interface is simple and modern. Their cPanel is great and modern and using it to point DNS to the right folder is easy to follow. I use them exclusively to purchase new domains and searching for domain records. They have quick and no-nonsense support. For the price point, Namecheap is fantastic for hosting simple sites and the only domain purchaser i trust.
That NameCheap chat is such a life hack! I spoke with Faina and I cannot say enough great things about the amazing support provided. For me, it was the clear communication and willingness to help reconcile a pressing issue for me. I feel like I make a great investment in Namecheap because of the support. I’ve worked with other domain providers and hosts and Namecheap is the best at this!
I used these guys for many years, mostly because they don’t add a lot of crap to your cart by default when you buy a domain name. However I just had the highly dubious pleasure of buying a “premium” domain name (read domain squatting). They “forgot” to mention this is a manual process that may take up to 72 hours and require additional information so stay tuned for a Phone call! Yey. Obviously the domain has to change hands and they have to pay for it before they can fleece me. So if you are in a hurry, like most people are these days, stay away from any “premium” domains. I only bought it because a client insisted.
Namecheap support really helped me solve my problem. The customer service was extremely helpful and efficient. I am very satisfied with their support and will definitly recomment them.
Horrible, there was a miscom and they erroneously charge my credit and refuse to refund the money back. The customer service lady, Diana F., was not compromising and refused to assist me on the refund. i went past the 120hour refund period by an hour and they said that’s why they refused to refund, when it was actually their fault all the while. i will never use namecheap again.
I am a developer and have worked with so many hostinf agencies and beileve me namecheap provides the best customer support. You guys are always willing to help. Thank you
Every time I’ve asked for help with my domains or the private email, and Namecheap support has been quick, professional, and very thorough in their support. It has been a delight working with every one of the support employees over the years.
Barebones cheap products backed my minimal service that kept on passing me off because “chat agents” didn’t know how to do something. Then DNS records started disappearing. Wouldn’t offer refund. Wasted money and time!
Love Namecheap support!
Efficient & fast!
Excellent service.
Super Friendly!
It feels like home. 🙂
First they will suspend your account under the guise of “resource abuse” without even speaking to you.
Then they will blackmail you to upgrade.
If you decide not to they won’t provide a backup of your account unless you pay for it. The blackmail continues.
And they will steal your domains too if you registered them with the company. They stole mine: altneu.me
Liars and thieves, that’s what they are.
Namecheap has great support! Their customer support always is very prompt and helpful. I’ve never had any complaints with them.
Namecheap has good prices for their products but the standout for me is that they have always provided stellar customer service…despite me having just a handful of domains.
They will take care of the tech side if you ask for their help. I know most of the time I could muddle my way through the technical details of say re-issuing an SSL certificate but they make it easy and will guide you or even do it for you. Something complex and frankly bewildering is made simple and easy.
Great support, they keep patience while assisting the customers. Inna T. assisted me with a chat and she was very professional and cooperative.
I have been with namecheap for over 5 years … and before that I was with godaddy. and I purchase and set up at least 1-2 sites every year.
I have never felt the need to leave namecheap and that’s only down to the fact that when I need someone to solve my problem .. there is always someone available to chat. And not just that … all their agents are knowledgeable and professional.
there is no way I am going back to godaddy or anywhere else as long as I can access the chat agents who do a wonderful job!
I have been a member of Namecheap customers since 2011 but one amazing thing that will make me stay here with Namecheap forever is how the handle their customer support.
No matter how difficult the situation is, you will get the right solutions.
Their customer support excellant and help me work through a complex email setup, but made it easy! 5 Stars all the way
Your teammates are patient and kind to teach us how to reissue our SSL Cert step by step repeatly. Even we are not familiar with IT issue, we can install SSL confidently.
I recently had to reach out to Namecheap’s support team twice, and I have to say, I was pleasantly surprised by the experience. Both times, they were quick to respond and incredibly helpful. What stood out to me the most was how friendly and understanding everyone was. It’s not often you find support staff who actually seem to care about your issue, but Namecheap’s team definitely did.
Their responses were prompt, and they didn’t waste any time getting to the bottom of the problem. What could have been a frustrating experience turned out to be quite painless, thanks to their efficiency. Plus, it was refreshing to deal with people who were polite and patient throughout the process.
Overall, I was really impressed with Namecheap’s support. They helped me out when I needed it, and they did it with a smile (figuratively speaking, of course). If you’re looking for a domain seller with solid support, I’d definitely recommend giving Namecheap a try.
Most helping live chat. Urgent response about all types of issues. and quick error solving team.