Is SiteGround Any Good? Our Opinion
SiteGround delivers excellent customer support, stable uptime, and user-friendly tools — particularly for WordPress users. While its pricing has increased a lot in recent years, its reliability and polished interface still make it a worthwhile choice for many.
Who’s it best for? SiteGround is best for WordPress users, small businesses, and those who value top-tier support and ease of use.
Website: https://www.siteground.com/
SiteGround Pros & Cons
SiteGround Pros
- Outstanding hosting uptime and speed performance
- Excellent customer support
- Powered by Google Cloud Platform
- 1-click CDN included in all shared plans
- Specialized WordPress support staff
- Automatic geo-distributed daily backups
- White-label user dashboard and private DNS in GoGeek plans
SiteGround Cons
- Expensive renewal pricing
- Limited storage in shared hosting plans
- Still using traditional SSD instead of NVMe storage
- Staging tool not included in entry-level shared plan
Established in 2004 by a group of university friends led by Ivo Tzenov, SiteGround has flourished into a prominent web hosting entity based in Sofia, Bulgaria. Boasting a workforce exceeding 600 employees, SiteGround proudly hosts almost three millions domains worldwide. With a powerful infrastructure spanning 11 data centers across 8 countries, the company offers an array of hosting solutions including shared, cloud, and enterprise hosting, alongside domain registration services.
Is SiteGround a good web host?
Overall yes, SiteGround is good web host. The hosting platform is a long-time favorite among WordPress users and small business owners — and it’s easy to see why. Their customer support is fast, knowledgeable, and consistently ranked among the best in the industry. Couple that with strong uptime, automatic updates, and well-optimized server architecture, and you get a host that feels polished and dependable.
The platform offers a user-friendly control panel, robust security features, and seamless WordPress tools like automatic caching and staging environments. These tools are accessible to beginners but powerful enough for experienced users to appreciate. During our testing, SiteGround consistently delivered fast loading speeds and near-perfect uptime across multiple regions.
However, it’s not the cheapest option. Prices have increased over the years — particularly for renewals — and some features that were once standard now require higher-tier plans. But for users who value stability, support, and ease of use, SiteGround still holds up.
If your budget allows and you want a worry-free hosting experience, SiteGround is an “okay” pick.
How reliable is SiteGround’s uptime and speed?
Yes, SiteGround is highly reliable in terms of uptime and speed performance. The company operates on an extremely reliable infrastructure that utilizes Google’s powerful processors, along with power and hardware redundancy. This ensures that any potential issues are resolved without affecting uptime.
One of our clients is hosted on a SiteGround server in Singapore. The result of a recent speed test is shown below.
SiteGround Speed Features
- Speed Optimizer Plugin: SiteGround’s Speed Optimizer plugin offers caching and server-level control. It also includes image compression and WebP conversion, which reduce image sizes by up to 85% – a feature that normally requires third-party tools.
- CDN (Content Delivery Network): SiteGround has its own CDN service, which claims to boost webpage loading speeds by 20% to 100%. The CDN utilizes Google edge locations and anycast routing to ensure fast content delivery.
- PHP and MySQL Optimization: Customers on the Siteground GrowBig plan and above get access to a unique PHP setup that delivers 30% more speed. Additionally, the MySQL setup is optimized to handle queries faster.
Reliability and Uptime
- SiteGround’s contingency plans and infrastructure redundancy keep sites online, even during major outages. Their backup system distributes copies across multiple geographical locations, ensuring site recovery in the event of a disaster.
- The host offers daily backups, and clients on higher-tier plans can request backups on demand.
Does SiteGround keep your websites secure?
Yes, SiteGround offers solid security measures that go beyond the industry standard to keep your website safe.
Key Security Features
- All-Inclusive Security Plugin: This award-winning plugin protects against malware, spam, and malicious traffic. It’s free with all SSiteground plans.
- Advanced Web Application Firewall (WAF): Proactive protection against exploits and malware attempts.
- AI-Powered Anti-Bot System: This system actively blocks malicious traffic and protects servers from brute-force attacks.
- Geo-Distributed Backups: Even if a data center is destroyed, customers still have access to their backups.
- Dedicated Security Team: SiteGround’s security team works 24/7, monitoring the system and addressing threats in real-time.
- Monthly Security Reports: These reports keep customers informed about the state of their website security and provide actionable recommendations.
How helpful is SiteGround’s customer support?
SiteGround offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via live chat and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback indicates that customer support is generally satisfactory, with response times and issue resolution being adequate, though not exceptional.
Is SiteGround’s pricing worth the value?
SiteGround pricing is expensive compared to budget hosts, but it justifies the cost with a wide range of premium features included in every plan. Unlike many hosting providers that charge extra for essential tools, SiteGround Shared Hosting offers features like the all-inclusive security plugin, Speed Optimizer, SiteGround CDN, and a private DNS system as part of its base plans. GoGeek users also get access to 30% faster PHP, higher-tier server resources, white-label hosting and agency tools – which can be a plus if you are running agency business and wish to offer branded hosting solutions for your clients.
Important: SiteGround Pricing Rises Sharply at Renewal
SiteGround pricing is known for its steep renewal rates, which increase by 300% to 500% after the first year. While shared hosting starts at just $3.99/month during the promotional period, the renewal rates jump to $17.99 to $44.99/month depending on the plan.
This steep price hike is a common frustration among SiteGround users. Many users consider this pricing strategy less transparent, as it’s easy to overlook the eventual cost increase during sign-up.
What do users think about SiteGround?
Customer feedback from HostScore, Trustpilot, and G2 indicates that SiteGround generally receives positive reviews for user satisfaction. Customers frequently highlight its responsive customer support and reliable hosting performance. However, some users have raised concerns about billing practices and occasional issues with server speed.
If you’re considering SiteGround for your hosting needs, it’s important to review these user complaints carefully. One key point to watch for is the price increase after the first year, which has been a common concern among users. Being aware of these factors will help you make a more informed decision about whether SiteGround is the right fit for your business.
For additional insights, please refer to user reviews section below.
Is SiteGround a good option for beginners?
SiteGround is not the best option for beginners, especially those seeking budget-friendly hosting for personal blogs or small non-commercial websites. While the platform offers excellent performance, strong security, and a user-friendly control panel, its pricing structure can be a significant drawback. The attractive sign-up discounts only apply for the first year, after which renewal rates increase dramatically – rising by 300% to 500% depending on your plan. This sudden price hike may catch new users off guard, making it less appealing for beginners looking for long-term affordability.
Simple Onboarding and User-Friendly Dashboard
On the positive side, SiteGround offers a smooth onboarding process. Accounts are activated instantly after payment, and new users receive step-by-step guidance via email to get their website up and running.
The SiteGround dashboard (named Site Tools, see screenshot above) is simple to navigate, offering a cleaner, more intuitive experience compared to the traditional cPanel used by many other hosts. For WordPress users, SiteGround includes its WP Starter tool, which allows for fast and guided setup of themes, plugins, and key website settings. This significantly reduces the technical barriers for first-time website owners.
Not the Best Choice for Budget-Conscious Beginners
For readers who prioritize ease of use and premium features over low cost, SiteGround remains a strong contender. However, if you are running on a tight budget, it is not the right fit.
Is SiteGround a good choice for small businesses?
Is SiteGround Good for Small Businesses?
Yes, SiteGround is an excellent choice for small businesses. It offers a comprehensive hosting solution designed to support growth, streamline website management, and maintain strong security.
Built-in Email Marketing Tool
One of SiteGround’s most valuable features for small businesses is its integrated email marketing tool. This allows users to create and manage email campaigns (additional cost though) directly from their SiteGround dashboard, eliminating the need for costly third-party services like Mailchimp. For small businesses on a budget, this is a major cost-saving benefit.
Great Speed & Security Features
Speed is another critical factor for business websites, especially for eCommerce and service-based companies where page load times directly impact conversions. SiteGround addresses this with its proprietary Speed Optimizer plugin, which improves load times using advanced caching and image compression. By reducing image sizes by up to 85%, websites load faster, improving user experience and reducing bounce rates. The addition of a Content Delivery Network (CDN) ensures website content is delivered from multiple global locations, boosting speed for users worldwide.
SiteGround also excels in website security — a vital aspect for businesses handling customer data or financial transactions. Its security plugin offers real-time protection against malware, spam, and bot attacks. Daily backups ensure quick recovery if issues arise, and its geo-distributed backup system safeguards data even in the event of a server failure. These features are crucial for businesses that prioritize data protection and customer trust.
Combined with 24/7 support and industry-leading uptime, SiteGround provides a solid foundation for small businesses to grow and succeed online.
Is SiteGround suitable for web developers?
SiteGround’s entry-level shared hosting plans are not a good fit for developers who need advanced tools for client projects or custom development.
Missing Features for Developers in Startup Plan
On the lowest shared plan (named Startup, costs $17.99/month upon renewal), several essential development features are notably missing.
- On-Demand Backup Copies – Developers often need the ability to create backups before making changes, but this feature is not available on the base plan.
- 30% Faster PHP – Advanced PHP configuration, which offers 30% better speed, is only available on higher-tier plans.
- Staging + Git – Developers working with staging environments and Git version control will not have access to these tools unless they upgrade to a higher-tier plan.
Web Developers looking for maximum control and flexibility should be prepared to pay for a higher-tier plan to take full advantage of SiteGround’s developer-friendly features.
Much Stronger Offerings for Developers in Higher Plans
While the lowest shared plan may be limiting, SiteGround does provide an extensive set of developer-friendly features on its higher-tier plans. For readers managing multiple client projects or agencies offering hosting as a service, these features can be game-changers.
On-demand backups allow developers to create restore points before major updates, while staging environments let them test changes before deploying to the live site. The 30% faster PHP configuration ensures better performance for sites with heavy customizations, and Git integration allows for efficient version control and deployment processes.
The higher-tier plan also supports private DNS, white-label client access, and team collaboration – all of which are crucial for agencies and freelance developers who want to expand or diversify their source of revenue.
Can you host custom email with SiteGround?
Yes, you can host your own email accounts with SiteGround. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How easy is it to get started with SiteGround?
SiteGround makes onboarding quick and straightforward.
Once payment is complete, accounts are activated instantly, giving users immediate access. New customers receive step-by-step guidance via email, covering essential tasks like domain setup and website creation.
The user-friendly SiteGround dashboard provides a clean, intuitive interface that’s far easier to navigate than traditional cPanel. For WordPress users, the WP Starter tool simplifies the process of setting up themes, plugins, and site configurations, making it ideal for those with little technical knowledge.
For readers migrating to SiteGround from another web host, SiteGround offers a free website and email migrator tool, allowing for a seamless transfer of existing sites. If users encounter issues, 24/7 customer support is available through live chat, phone, and email, ensuring help is always within reach. Overall, SiteGround’s onboarding process is fast, guided, and stress-free.
Does SiteGround offer a free trial or refund guarantee?
Yes, SiteGround offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & sign up at SiteGround official website
What features does SiteGround include?
Which control panel does SiteGround use?
SiteGround uses Site Tools, its custom built control panel. Site Tools consolidates website management, including domains management, email, SSL, backups, staging, and security scans, into a single modern UI. The layout prioritizes quick actions (creating sites, managing files and databases, setting up caching) and cuts down click depth for routine tasks. As an in-house panel, Site Tools also shields users from cPanel/Plesk licensing hikes, improving long-term cost predictability.
Where are SiteGround’s servers located?
SiteGround operates servers in North America, Oceania, Europe, and Asia. Specific data centers are located in USA, UK, Spain, Netherlands, Germany, France, Australia, and Singapore. A server location affects latency — hosting in the USA reduces response time for North American visitors, while servers in Europe or Asia improve speed for customers in those regions. If your audience is global, pairing SiteGround’s servers with a CDN helps deliver consistent performance worldwide.
Does SiteGround scale well with traffic spikes?
SiteGround scales reliably if you’re on its Cloud platform, where you can enable true auto‑scaling to add CPU cores and RAM the moment usage hits 75% of the last available unit (you can also set monthly caps so it doesn’t run away on cost).
On shared plans (StartUp/GrowBig/GoGeek), scaling is constrained by “fair‑use” controls. The company actively enforces ceilings such as CPU seconds per hour/day/month, per‑process memory, inode counts, database size, and cron activity; exceed them and the account may be throttled or otherwise restricted, so heavy logged‑in traffic will run into limits sooner than on VPS/cloud.
From our experience, SiteGround’s performance stack does help absorb moderate traffic bursts. Your sites run on Google Cloud infrastructure and can leverage the Speed Optimizer (dynamic cache + Memcached) to serve more requests from cache when possible. However, these are optimizations rather than substitutes for dedicated resources under sustained load.
For unpredictable or campaign‑driven surges, the practical path is to move to SiteGround Cloud and turn on autoscaling (to activate, go to Client Area > Services > Hosting > Manage for your Cloud account > Autoscale tab); for mostly cached sites with occasional spikes, well‑tuned shared plans can cope, but plan upgrades remain the lever rather than seamless elasticity
How does SiteGround handle backups and restores?
SiteGround includes daily backups and simple restore options across all plans. From our client experience, the backup and restore system is highly dependable and straightforward to use. Restores can be initiated in just a few clicks inside the Site Tools dashboard, giving non-technical users peace of mind.
Does SiteGround include free domain and SSL?
SiteGround includes a free domain name with all shared hosting plan. This helps beginners start a website without extra cost.
Every site hosted with SiteGround includes a free SSL certificate, ensuring encrypted connections and baseline site security at no extra cost. This saves users both the expense and the hassle of purchasing and configuring SSL separately.
Does SiteGround offer free website migration?
SiteGround does not include human-assisted migration. Instead, it provides DIY migration tools: the built-in SiteGround Migrator in its control panel, or the WordPress Automatic Migrator plugin. Both work reliably, but they require you to handle the process yourself. Advanced users may appreciate the control, while beginners might find it less convenient than human-assisted transfers.
How much does SiteGround cost?
SiteGround offers multiple hosting types, including Shared, Cloud, and Reseller Hosting. Prices vary depending on features like server storage, memory, addon security protections, and contract length.
SiteGround Plans & Pricing
| Hosting Type | Signup Price | Renewal Price |
|---|---|---|
| Shared Hosting | $3.99 – $10.69/mo | $17.99 – $44.99/mo |
| Cloud Hosting | $100 – $400/mo | $100 – $400/mo |
| WordPress Hosting | $3.99 – $10.69/mo | $17.99 – $44.99/mo |
What Should You Know About SiteGround’s Pricing Structure?
SiteGround uses a signup-renewal pricing model. Plans appear cheap at signup ($3.99/mo for basic shared hosting), but renewal prices rise to the standard rate ($17.99/mo). You should compare both signup and renewal costs to understand long-term value.
Note: Because hosting fees change regularly, always confirm the latest SiteGround prices on the official site before signing up..
What is SiteGround’s refund and cancellation policy?
SiteGround provides a 30-day money-back guarantee for shared hosting plans and a 14-day guarantee for cloud hosting. Refunds exclude domain registrations and certain add-ons. After the money-back period, no refunds are available, and renewals are non-refundable. Customers must submit a cancellation request before the next billing cycle to avoid charges.
Final verdict: Should you choose SiteGround?
SiteGround continues to earn its place among top-tier shared hosting providers thanks to stellar customer support and a well-built platform that makes managing WordPress sites refreshingly fast. For users who prioritize service quality and platform reliability, SiteGround delivers a polished experience from start to finish.
The company’s infrastructure, built on Google Cloud, is fast and secure. You’ll get daily backups, strong caching, and features like staging environments and collaborative tools even on mid-tier plans. Their support is fast, knowledgeable, and available around the clock — a major reason users tend to stick around.
What may give some pause is the price. Initial discounts are generous, but renewal rates can be very steep. Still, for users who value a hassle-free experience with excellent uptime and support, the premium feels justified.
If you’re running a business site or WordPress project and want to avoid technical headaches, SiteGround is one of the most user-friendly and reliable options available — provided it fits within your budget.
Great help as ever, very understanding and sorted the problem. Thanks Mihail.
Amazing hosting , but most important amazing support that always willing to help and never disappointed me . Thank you
Angel was super helpful! Thank you!
It took her less that 10 minutes to resolve the problem!!
Ivan was most helpfull and patient. We were able to come to a plan of action to fix my issue. Great Job Ivan Keep up the great work
Great experience with support today! Thank you for your guidance and help!
Victor R gave me a most pleasant experience. He was efficient and very professional. He is one in a thousand. I was blessed to have him solve my issues. Kudos to Siteground!
Excellent hosting, and most importantly, excellent customer service. They respond quickly and provide accurate solutions to any problems that may arise.
Excellent help and patience. Thank you very much!
Lilia was fabulous and clear. It was helpful to me as I am website building and tech challenged in this area. My only regret is that I lost the convo with her when I bought the service and clicked through to get started. I didn’t get to say goodbye…
I have yet to contact them with anything and not have my issue resolved. They’re great at what they’re doing, and I appreciate their commitment.
Very clear informtions
Stanimir helped me so much! Thanks a lot indeed! Best service possible.
Within a minute, the issue was fixed. Thank you.
If I had been able to chat first, I would have save 35 minutes of wading through the AI recommendations for no result.
Love the quality of your technical human help. Not a fan of the AI.
Today i thought that I deleted by mistake the whole website but Irvin bought it back! OMG I thought that I will die! But Irvin solve the issue in a few minutes. He saved my life!
Very Helpful, solved my urgent problem fast and easy.
My website experienced a light DDOS attack. Siteground did absolutely nothing to help. No emails, about 20 websites down for over a month. They also refused to refund for any of the money we had paid them. These people are thieving, incompetent filth.
great support clearly explains our requirement.
thank you
You guys have been great to me so far! I appreciate the patience and support.
I had an issue with getting something to work. The SiteGround support rep Georgi K. stayed with me the whole time, troubleshooting and helping me figure it out. This is the reason I love SiteGround. Their support is top-notch.
Quick response no waiting and willing to help resolve my issue to resolution.
Great communication, patience, and helpful insights as I’m not very technical, but was able to get help and my website in 5 minutes after spending days trying to troubleshoot. Great job!
Very good support with team
I’m always impressed with Siteground’s Support Team. Instructions are clear, precise and they include a human element that gives comfort during what can often be stressful times (especially for someone as useless as me). All jokes aside, there is something reassuring about working with Siteground – I’m grateful for over a decade of amazing support for my organization.
Great service provided by knowledgeable technical team
Great support form Ivelin
Nikolay Din is awesome, so is Siteground!
There’s not much to say really, and the fix was an easy one. I seldom need support on siteground, but when you do, it’s always pleasant, fast and on point. No matter how good someone product or service is, it all boils down to support if I decide to stick with a company. All companies can make mistakes, it’s how you deal with that, that counts.
very helpfull and fixed my concern.
Knowledgeable, quick response and helpful
very fast direct to the point and helpful
Support was excellent as always. I’ve been with Siteground for many years and only ever had one situation I wasn’t happy with. Otherwise, support is always awesome and although I don’t need them often, when I do it’s quick and painless. Definitely five stars
Amazing fast support!
Amazingly supportive hosting provider. Thanks Stoyan
Customer Service BOOMING ! i deleted a site by mistake , manual restore INSTANT!
Efficient live support as always, highly recommended!
Fast and good support 24/7.
Petar was wonderful as always. The support crew are helpful and patient and know their stuff. Always have a good experience with them and have my issues resolved quickly!
With Victor was easy and resolve my issue.
I have a business site, I pay Siteground more than any other company I am hosting with; my site went down with the error “There has been a critical error on this website.”, now I have to pay their developers to fix it, and whats more their support washed their hands of my issue, I have websites up from 2016 and never once this happend.. I am gutted… no one has touched this website, this is a hosting issue because the website just ‘vanished’ and the answer:
“I really wish if I could assist more, Nick. In that case I would suggest to check this article where you can review the focus on our support and what topics we are able to assist with – “
Thanks to the team that kept checking for me.
Fast and helpful respond.
It was the second attempt to address the issue. However, it has been resolved, and I’m thankful.
The support team is very helpful, and their professionalism is awesome.
thank you very much
Fast, efficient and very helpful
Always fast and detailed responses – faultless company to work with – love them! Don’t make the mistake of picking the cheapest option!
I appreciate Siteground’s customer service, which corrected the mistake and did not make it difficult for me to receive my refund. Thank You!
I just want to give a massive shout-out to SiteGround support – especially Dimitar, who was an absolute champion during my recent issue. I was hitting a wall trying to figure out storage usage. I’d used the Site Tools, done scans, checked all the usual suspects, but couldn’t find the answer.
Dimitar stepped in and went above and beyond – manually checked root folders, escalated the issue, and helped uncover a server-level logging issue that I hadn’t been able to find. Not only was he super knowledgeable, but he also had great banter and made what could’ve been a frustrating experience feel genuinely…enjoyable?!
SiteGround support has always been solid for me, but Dimitar really set the bar again today. If you’re on the fence about hosting, just know that this kind of human support does still exist – and it’s the reason I stick with SiteGround.
Viktor and I were viktorious in solving some site migration issues! Another stellar SiteGround support staff member!
I have always received fast, knowledgeable and respectful help whenever I needed it. Thanks!
Thank you for your help today
Dear Sir,,
support given very good.
Regards
bharat bhadsale
We had the first request in 18 years to host their email but not their website. The website will come later after we redesign the website…but she wanted to make sure her pop3 setup would work using our email platform.
Best hosting support on the planet!
Very helpful and professional tech support!
Even though the issue was not resolved, but the agent knows what she is doing, gave me a good advice to get the issue resolved.
Excellent service
Great Support team of this work
very helpful friendly and attentive customer representative
Good guy, polite, thorough, professional
Amazing service and support! You state your problem, and SiteGround supports understands it and solves it. This NEVER gets old. THANK YOU!
The support team, and sales team a really helpful. Wonderful experience today. Thank you!
Ventsislav was very knowledgeable, and he explained the technical stuff in easy-to-understand language. Every SiteGround engineer I have worked with has been kind, on top of his game, and patient. This hosting company is head and shoulders above all other hosting companues I have built and managed websites with over a 20-year career.
Denis A. was an amazing tech support person Very patient and determined to help. Thank you.
Ruslan was extremely supportive and helpful, and provided an extension to help me plan and implement the changes for migration.
Always great and helpful tech support.
Tho he could not do what I needed he told me the company that is hosting the site I need to shut down and this was helpful so I could contact them and remove it.
As usual, they were fast, prompt, and knowledgeable in what I wanted to go over. They resolved the issue without me having to struggle and wait ages.
Please give your support agent. A promotion and will be moving service from WP Engine / Cloudways across to Siteground.
Boryana R. was All Star, couldn’t recommend your service more.
always very fast & helpful!
Fixed my issue fast
Awesome! Quick resolution to a space/usage issue
the chat helper is great!!! thank you!
I was halfway through moving my sites when the plan expired. Took a few hops to get to support via their Instant AI bot, but Georgi was available almost instantly when I figured how to get to human support. I only had to tell him what happened, and almost instantly he reinstated my account for 48h giving me more than enough time to move all of my sites. God bless! 5 star was premium helpful support. 4 stars for 3 years of mostly uninterrupted service. 1 star less for when they changed the entire backend which wasn’t as smooth.
The technician was very knowledgeable, but most of all patient and very helpful. Top Class.
Nikolay was fast and efficient. He even gave me additional information for the future to help me out. Great customer service.
Top support service!
Siteground rep was able to reactivate my account.
Excellent Support
The customer support was excellent. If I remember correctly, his name was Dobromir. I had a problem with a domain transfer and he was able to help me restart it. Thank you! Great support!
It was short – to the point – well explained – helpful conversation!
The person resolved my issue (which was a big one) within 5 minutes. He was excellent.
The customer support team consistently impressed with their proactive approach to problem-solving. They didn’t just offer standard answers; they actively worked to understand and resolve my specific issues, often going the extra mile to ensure satisfaction. Beyond their effectiveness, their friendliness and professionalism stood out. Every interaction was polite, courteous, and clear, making the support experience positive and reassuring. If you value support that truly helps and treats you well, this team delivers.
Nice very friendly enviourment of hosting and domain services
Fast and good answers, perfect help.
Thanks for the Quick and Very Helpful Support.
Excellent client service from Dimitrov… I believe that’s his name. Thanks
Peter P was my assistant, and he was a bliss helped me resolve my issues and got me set. Better than any Ai chat bot belive me.
Their basic services were good initially – reasonably easy to set up and the site was . However, over time after multiple site outages that were for nonsense reasons, my initial happiness with their service disapated. Excuses, misinformation, and lies from management take their toll.
I’ve been with SiteGround for four years, and I can’t express enough how disappointed I am with their service. Here are the main issues I’ve encountered:
Unjustified Traffic Blocks: SiteGround blocks legitimate traffic at the slightest temporary increase, claiming a suspected attack. They don’t verify if the site is under attack; they just block it by default. For example, when we announced webinars and had a modest increase in traffic (around 300 people signing up), they decided we were under attack, and we lost the ability for people to register. Despite their SLAs, I was never offered appropriate compensation.
Cryptic Messaging: Their messages are cryptic and often induce panic. They regularly send alerts that you’re over the limit on something, listing a domain with little to no traffic. They arbitrarily pick one of your domains to raise an alert on, wasting time as you try to figure out what’s happening.
Dismissive Management: When issues are escalated, their management team is dismissive, using phrases like “we will review”, “we will try to improve”, and “we will analyze,” but they never commit to taking action. Even when pressed, the best commitment you get is vague promises about the “possibility of a change.”
Dishonesty: I’ve caught their management outright lying in their replies. They provide BS excuses for blocking legitimate traffic, and when the actual traffic is analyzed, they fabricate reasons to justify their actions.
After enduring these issues for four years, I’ve finally had enough and moved my sites to another provider. I cannot stress enough how much SiteGround should be avoided.
The phone & chat support over at SiteGround is 10/10. I’ve worked with hosts like InMotion & BlueHost in the past and anytime I have an issue, it’s pulling teeth. With SiteGround, I can confidently push the limits for my client’s websites (and my own) knowing that SiteGround’s experts have my back (and a long list of auto backups) there if I need it. During any troubleshooting, they are direct and to the point with limited fussing about, they almost know exactly what to do every time. Thanks SiteGround! Special shoutout to Maksim Z!
The support is awesome, 5 star.
The road blocks put in place in terms of AI bots to make it hard to get to talk to human support is 1 star.
Really frustrating and time wasting as a new customer who joined siteground partly to get fast and reliable support.
However, once one has learned and written down the steps to get to support that should be ok, but the fact that an advanced tutorial is needed to even find the human support may make it possible to hire less support staff, question is if it makes them lose clients though.
Dimitri was most kind, most helpful, and he got the job fixed right off,,,found typos and corrected, now my email is coming in again!
SiteGround offers great support. I’m a non-tekkie. Elegant Themes recommended them as a Divi host and boy, they are solid. Every question I’ve had has been answered by a live person via chat. My Divi theme is pre-loaded and they give helpful instructions and tools for website, email and domain name migration. I’m grateful.
(A different, not-to-be-named but colorful, web hosting company kept pointing me to long, confusing articles on how to do things. Unclear and/or too technical, and, at times plain wrong. Various services were expensive, like $99 to migrate each email you own. I enjoyed invoking their 30-day money-back guarantee.)
I purchased hosting from SiteGround, but shortly after, my website broke. I decided to cancel and delete my account, thinking I’d get my refund as per their guarantee. It’s been more than two weeks now, and I still haven’t received my money back. I tried reaching out, but no response. This has been such a frustrating experience. Avoid SiteGround if you’re looking for reliable support and a straightforward refund process.
Fast and accurate, as always.
As usual with SiteGround, quick response, quick fix, easy communication. Easily the best in the business.
Denis was amazing at SiteGround support. He gave me tons of hand-holding since my WordPress skills are ancient. I only put in about one ticket per year, and this type of support is a huge value-add for me. SiteGround support is always amazing for me. Thanks again Denis and SiteGround!
What Joke. I had quote to renew my hosting for over £400+ after five years with the company. I was being held to ransome but i found a provider that would offer a tranfer for £200 for two years. After i contacted site ground and reduced my servivces they firt reducd the payment to £300. When I considered it thay changed their mind for a lesser service at £500 + and I have the screen shots of the chat. Totaly unreliable host.
answered all my question and provided me with what I needed to resolve what was going on….(ps- nothing to do with siteground, it was all on a buddy who hired someone who didn’t know what he was doing) Kristian was awesome and love siteground. Keep on truckin’ y’all.
Nikoloay was awesome! He helped me get my database back on track and was more patient than you get anywhere else. I really appreciate the extra mile Siteground support goes to help their customers.
I have had to deal with Siteground’s customer service twice this week and am beyond impressed at how good it is. I dealt with a lady called Boryana and a man called Yordan and they were so easy to deal with and so helpful.
My problems were sorted in a friendly and efficient manner and I have nothing but praise for them.
Most British companies do Customer Dis-service and Siteground really shows them how it should be done.
Thank you Boryana and Yordan!
I needed to move several sites from one server to another. Some of the moves would take hours using the Migration Plugin that SiteGround has. It was driving me crazy. I contacted Chat support and was responded to very quickly, with a polite and professional response, even though I was a bit prickly.
Ivelin V. was able to help me out very expeditiously. He provided me with assistance above and beyond what I would expect. Ivelin, it was a pleasure to work with you today.
Give that man a raise Siteground.
I had an issue with my Astra Pro theme after a WordPress update, and the support team was incredibly helpful and efficient. They quickly identified and resolved the problem, saving me a lot of frustration. Great service and knowledgeable staff! Thank you for your prompt assistance!
“I had an amazing experience with SiteGround’s support team! I needed help transferring a website between my two Geek plans, and they made the entire process seamless and stress-free. The agent was knowledgeable, professional, and guided me step-by-step, ensuring everything was handled smoothly.
They also provided clear instructions and updates throughout the process, so I always knew what was happening. It’s rare to find such responsive and efficient customer service these days, and SiteGround exceeded my expectations.
Thank you for making a potentially complicated task so easy! Highly recommend their support team for anyone needing assistance.”
Reviewing Siteground after interaction with the Live chat team. I always find the chat team really helpful and knowledgable. My issues are all either resolved there and then or are swiftly escalated. The team are nearly always available too – i have literally asked for help through the live chat on New’s Years Eve and got through to someone in seconds, who then proceeded to sort out my issue and get it resolved before the new year!
Definitely recommend SiteGround based on their customer service.
Martin B was BRILLIANT in helping me discover my problem, which was me. Which he did by asking the right questions and getting to the point of the issue quickly. I can’t believe how nice the support is from the team and how good they are at getting your website fixed.
SiteGround has always been the best, and it continues to exceed expectations! I recently had the pleasure of speaking with one of your support staff, Angel, and he truly lived up to his name.
The support and service I received were nothing short of exceptional. Thank you for consistently providing such excellent customer care—it’s the reason I continue to trust SiteGround.
Ivan M. is a great communicator. He helped me go through every step to modify our business website’s MX specs from Site Ground to Google Work Space. In the last step I ran into a problem of copying from Google Admin Console the DMKI to the TXT tab under DNS Zone Editor but Ivan was there for us and I just copied the generated DMKI TXT and pasted in the chat and he ran the whole thing in the DNS Zone Editor at his hand. I had never used chat for hosting services and support and I thought it would be frustrating, but it certainly was not. Thank you for great support.
Petar, was very helpful and his guidance was to the point, clear and concise. He was patient allowing me time to carry out repairs to my website. He was also informative and complete. A nice experience for someone who is not brilliant on computers and is remote to the problem. Thank you Petar
Mr Denis A. has a perfect customer service. He solved the problem fast and professional. I love SiteGround.
Simon
Happily, I was referred to Siteground by an administrator at Sans College. I have been in website hell with Hostek (they were good once, not anymore), then I tried BlueHost, more hell, and requested cancelation and refund. With any new host, there’s a learning curve, but I’m Very Happy I went with Siteground! The people on chat are great! The AI answers many questions first.
Reliable, consistent and great support. I have found the whole service really easy to use and reliable. Great hosting, the best I have used. I won’t go anywhere else and only recommend siteground. I recently needed support for an issue I couldn’t troubleshoot and the help was fantastic, quick and thorough. Highly recommend.
The team was great in helping me to migrate 2 of my sites from my previous host. One was problematic due to plugin issues and they used high-tech means to get it sorted and remove malicious files. They were very efficient in getting things sorted within the hour and answering the questions I had.
All the webchat assistance has been amazing over the past week or so and they have managed to fix all issues I have had with my Wordpress website. Highly recommend SiteGround as their customer service is 5 star.
I had some difficulty in figuring out how to work things through their website. Their customer service was quick to respond and very helpful, making sure I had everything figured out and set up before ending the chat. I also appreciated that I could just do the online chat instead of having to call.
I’ve just had a session with Anastasias concerning a problem with my websites. He was very attentive and identified the main part of the problem and put this right for me there and then. He did inform me that there was a problem with an email imap on one of the sites, but couldn’t identify the right one. He was going to pass the query to the devs who would contact me in due course with an answer. Excellent service from Siteground staff! Again!!
Aleksandar H. provided very clear instructions on how I could make changes on a website. He also was very friendly on chat and that made the process enjoyable. It’s nice to interact with people like Aleksandar who enjoy helping others. Thank you!
The best support! I had the pleasure to get the assistance from Viktor R. on the exceedance of monthly CPU usage for my website. He promptly helped without hesitation and it was beyond the expectations. The best hosting platform at many levels!
NIkolay did exactly what was needed to rescue me from the mistake I had made… or perhaps it wasn’t my fault in the first place. He didn’t point fingers. Just fixed the issue, explained what he had done so that I could help myself the next time (if there is a next time) and made sure that I didn’t need any more help.
Perfect customer service and technical experience!
I had set my hosting service to auto-renew, and I had not checked the settings. It auto-renewed for 3 years, the period that I had previously set, but after the fact, I decided I wanted to renew for just a single year. When I contacted them, the customer service immediately refunded my credit card for 2 years. Exactly how it *should* work, but not how it normally does nowadays.
I have been using SiteGround around 2 years ago, and the best thing I liked in this system to much, Support Team always they are so fast in assistance and they are so friendly.
Lilia was very professional and gave me several ideas to consider. I realized that were things I had to get done before I could use your services.
When these things are accomplished
I will contact SiteGround for assistance. Thanx Again!!
Anytime I have a question, no matter how small, I’m able to get in touch via chat and my issue is resolved within minutes. The agents are always super patient, kind, and easily explains what is going on. I’ve had other domain hosts in the past and SiteGround’s customer support is hands down the best.
Today the loyal Tihomir P, SG staff, save me from a heartattack. My local carrier, Vivo is cracking there are a couple of days… Hundreds of students off…
But Tihomir fixed out the issue.
I DO thank you, Pal.
I am a new customer of SiteGround and I just want to brag on their technical support. We have had issues with our Wordpress site for years on another host. When we moved to SiteGround, they alerted me to issues they were seeing that was causing problems, and they helped me understand what was going on so I can try to fix it. I can’t ask for a whole lot more from “free” support.
There are no words to describe how great the customer service is at SiteGround. Really! After my last hosting service, migrating to SiteGround is like going to Heaven.
Let me be precise. I’m not a techie. I knew I had to optimize my site for speed. GTMetrix score before I migrated was an E. Load time: 6.1 seconds. After migration, GTMetrix score? B. Load time: 1.1 second. That was after 2 days of hard work and chatting with SiteGround technicians to get the result I was looking for.
Bottom line! The support staff at SiteGround turned my site around from purely mediocre to excellent. That’s valuable.
Setting up another client on Microsoft 365 and was assisted by Yoana when there were a couple of issues. Can’t beat the Support team at SG for their clarity and level of professional advice they offer.
Siteground’s help chat respondents have been helpful on both occasions during a difficult process where my client, an IP owner–has lost access to their account through their original webmaster. While our problem has not yet been resolved, I’m confident through my conversations that they have guided me to the next steps toward a solution, and look forward to their help as we proceed.
SiteGround is a good company. In this instance, they caused me a serious hardship by charging my bank account for the renewal of my hosting service many days early. And I have been paying year after year really too much for a website that just sits there unfinished. Yet I do recommend them. And I appreciate and recommend the Support team! They are all kind and helpful in every instance that I have needed them.
I’ve been using Siteground for several years, and was with multiple hosts prior to them. My experience with Siteground was absolutely night & day compared to the others, and for the first time ever when hosting a site, I felt like I had top-of-the-line service & customer support. You pay a bit more in most cases, but I’m a firm believer in “you get what you pay for.” There has not been one single time I’ve reached out to support where they did not completely and fully assist me, even when it came down to user error when designing my site. They are truly a unique company and I’ll never host with anyone but them, period. Thank you so much for the fantastic service over the years, guys. Don’t ever change!!
I’m always happy with the support I get from SiteGround and if they can’t help me straight away they always know someone who can. Thank you once again!
Having used many hosting sites, I can say with absolute confidence this is the best provider I have ever worked with. Their support is 10/10. They really know how to look after their customers and make something which can be a bit complex, so easy. Thanks guys!
Auto renewal is on but you have to go through a very convoluted system to find how to cancel.
Customer service via chat is just a waste of time… I’ve been waiting and waiting for an answer although the expected wait time is: almost none.
I used to be a big fan of SiteGround and have actually referred many clients to them without any commission.
I have a high-quality client base, all of whom are businesses that need to set up their own business websites. I had planned to widely recommend SiteGround to my clients. However, the different policy Gergo Mladenova gave me in Ticket 4657349 is very hard to accept. I don’t believe it’s in SiteGround’s long-term interest.
I may no longer be willing to recommend SiteGround in the future because I don’t think SiteGround’s affiliate program is worth my effort anymore.
Always great with quick and thorough assistance and advice. I have a few sites on Bluehost and they constantly have issues with the sites and admin area and the customer support is absolutely terrible there. Refreshing here and Vlad upheld the standard.
Recently transferred my VPS in it’s entirety to Siteground, and I am not dissapointed in any way – except maybe I wish I had moved WAY sooner.
Been with siteground a couple of years – no problems at all, but wanted to shut down my website. I had auto renew on and the money was taken out of my account as I forgot, was dreading trying to get a refund as so many companies make you jump through hoops but it was a super simple couple of clicks which I really appreciate!! Will definetly use them again if I need another website.
Victoria was super helpful today. She confirmed thing for me, which was good news. She provided all the additional clarification I requested including tutorials and step-by-step processes of how to do specific requirements I had. I am new to SiteGround and love it! I especially appreciate the patience and guidance from the live chat. Thank you Victoria! From one of your new, very happy customers.
Always nice to chat with the siteground customer service team, everyone is so knowledgeable that not only solve every problem, but not wasting our time because of their expertise, we as non-tech and non-developer learn a lot from the siteground team. Good work, keep it up. I will not change provider ever if the service keeps up. Good job!
As for the AI assistance, it helps at a certain level but to be honest, a real person solves the problem faster, the AI keeps looping more questions and issues that frustrate customers when no one wants to waste time on something that is not helping.
I have been with Siteground around 5 years now and they have been consistently great with any tech issue I have ever had. The issues are usually an issue with WordPress or with me but they usually find the fault really quickly. Keep up the good work guys, this is one of the main reasons I don’t go to another hostign provider.
Incredible real time support from the folks at SiteGround. They have always given me the best support for my company Adeli Kenya Safaris Limited.
The hosting speeds are blazing fast with no downtime.
I highly recommend them.
ALWAYS exceeding expectations. If all companies were as responsive as SG there would be no problems in the world.
SiteGround Web Hosting can be a tricky thing, from implementation, to transfers, support, installation etc.. there are all kind if items that can come up when it comes to hosting. Most importantly, its having someone on your side to help you with all these issue. While its true that SiteGround Web Hosting has an amazing offering on the technical part of the business, the reason why I really like to use and recommend their service is because of their support. There are plenty of companies out there that can offer web hosting but not many that can do it like SiteGround Web Hosting.
Siteground are by far the best hosting provider I’ve dealt with. The dashboard is simple to use, the features and add-on services are fantastic and the customer service is outstanding. I can whole-heartedly recommend Siteground for your hosting.
Siteground support is awesome! I needed assistance in transferring a single site to a new plan, and support stayed with me throughout the process. Great customer service!
What an excellent customer service experience. The help I received was second to none. The issue was corrected. Even though we were Online Chat, it was clear he had a good personality.
Compared to many other chat experiences I’ve had, this was one of the easiest and best. He knew exactly what to do and guided me to a solution.
Since implementing their own spam filter, things have gone downhill fast. The spam filter is over-zealous and finicky. Want to reply to an e-mail? Nope – “550 High Probability of Spam”. Want to send an attachment? Nope – “550 High Probability of Spam”.
Want to send an email to more than one recipient? Nope – “550 High Probability of Spam”. Technical support are useless and tell us the problem is at our end.
I’ve been managing e-mail clients using webmail for 20 years and have never encountered such a problematic spam filter and a company that so stubbornly refuses to recognise that the problem is their own spam filter. Would not recommend.
I have raised 17 support tickets since September 2023 when the new spam system was introduced, all for the same reason. Each one has been “closed” or “resolved” when clearly the issue has not been resolved and still exists. Every answer I have received has been “it’s your own fault for sending an attachment/ more than 1 recipient/ having a url in your signature” Any excuse to accept that the issue lies with their own anti-spam software.
The irony is that we can receive emails that have done all of the above and when we reply to them we get blocked by our own outgoing provider for spam.
Another issue. Email more than one recipient and if one of those address(es) doesn’t exist or typed incorrectly – none of the emails will send. The sent email will sit in the outbox until the incorrect address can be found, deleted, then resent. Every other provider I’ve ever used would just fail to send the incorrect address, not block all of them. We’re not even told which address is wrong and have to go through them manually to figure out the bad address.
I’m very happy to join SG, actually I met some problem during the verification code process, but SG solved it in 5 mins, really pleased, thanks teams
Still one of the best webhosts on the internet, even after over a decade! amazing support, perfect uptime, and the best built in tools you could ever ask for.
SiteGround is our favourite service provider that we use for domains, emails, and hosting of my clients’ websites. We are a web design studio so our clients like to keep all their web stuff together. SiteGround allows us to host our clients multiple websites. We create WordPress websites and require a hosting system that caters to the platform.
Emil was fantastic! He answered all my questions and made the transition from my previous domain to the new one easily. 🙂
Excellent help! Went above and beyond to assist me with a very complicated process. Was patient and was on the same page as me every step of the way. You can’t ask for a better service.
I was given help immediately by the agent in the chat. My issue was I had been using the wrong words to describe the action I wanted to take. The agent picked up on this, understood the action I wanted to take and directed me to the resolution within seconds.
I’ve set up eight clients with SiteGround hosting and referred 3-4 others to use SiteGround. Some clients use SiteGround to host a single website, while others are hosting multiple sites there. SiteGround addresses the need for clients to have a high performing web server with a wide feature set at a reasonable cost with great backend support. Pricing is a little expensive though.
The best customer service in the industry. I have tried most of the hosting platforms out there and siteground has them beat with customer service. They are able to make a difference and help solve issues and make changes with you.
I have been a long time customer of siteground through multiple businesses. Sadly, their prices become too expensive for me and I needed to move elsewhere. I kept trying to migrate the site but kept getting inode exceeded after inode exceeded error and it wouldn’t work. I then went on holiday and came back to find my site had been deleted. I asked for my site and all of the data to be sent to me… as it is my data and content but they tried to charge me £85. I am incredibly unhappy.
After looking at a few hosting providers, SiteGround offered the best dedicated hosting for our website at https://thereach.ai/ , with a global CDN coverage included in the price and very good wordpress support – tools, features and after I discovered the plugins that come with it – SEO, website optimization, cache etc.
We use SiteGround for all of our web hosting needs and recommend it to all clients. This includes everything from simple business websites with a few pages to complex online stores using WordPress and WooCommerce. We’ve used countless web hosting providers over the years and SiteGround is by far the favorite.
I was involved with using SiteGround Web Hosting as a provider to host websites my agency did. In this way, the hosting provider handled websites for companies for entire organizations. SIteGround is very affordable for projects that require less server performance and less customer service. It’s great for smaller projects!
I’ve been with Siteground since 2018 and annual increases in the cost of a plan are a fact of life, but this year, with no warning, my GrowBig plan increased by 66%! This is why I am not giving them five stars. Besides this, online chat help is always excellent, and was today too and as a hosting company they have always been stable and secure.
iv used many for many clients but Siteground is the best. it also keeps growing and improving its service and simplicity of use. get stuck and the team is amazing and thoughtfully wise
Suddenly deleted all my websites, no way to contact them as it says you need to have a website.
Great customer service. I had to cancel my account on the same day it renewed and SiteGround rep Anastasios P. was gracious to help cancel the account and issue a full refund. The process was quick and easy. Seems trivial, but good customer service is not a given these days.
I believe instant support is super important for hosting services. The team at the Siteground support chat is just unfathomably friendly and professional. Highly recommended!
Not only does SiteGround have awesome speed and uptime, but they have REAL human support, 24/7. And these people are SMART. They have handled every high-level tech question I’ve ever thrown at them without blinking. And they have excellent English, too. Highly recommend SiteGround. I hope they never change their customer support.
Today I asked for a refund and in less than 2 minutes they already sent it, now I just have to wait for a few days to receive the refund.
This may be the best assistance that I’ve ever received.
The support tech was very helpful, patient and explained things in a way that helped me understand the issues better.
There are several things that will keep me with SiteGround, but the customer service remains #1. Two separate times I was lucky enough to have the same person aid me. They remained patient through my domain propagation ignorance, and it really is such a gift to have chat access 24/7. The other site I was attempting to route from only offers chat 8-5 m-f, which is hard for a working girl.
Thankfully, SiteGround’s customer service is knowledgeable enough that I didn’t need to take time out of my busy work schedule to try and catch them “when they were available.”
I was told last night by the live chat that your servers keep a copy of websites that are built on your servers. I started building a site last fall of 2023 and found that you were doing back-ups every day as you had promised.
So yesterday, I pointed my site to NameCheap.com by entering ns1.siteground.net and ns2.sitegound.net in the custom drop-down window, each on a separate line.
Today, I was told the website was being directed to another location. Yesterday afternoon, in live chat, Tec told me that the servers at NameCheap were ok, but when I typed my website domain into the address bar, only a blank WordPress page appeared. So, the website address took me to a blank WordPress page without any theme or files. The Tec then said I deleted the website. I didn’t delete thebiblestudents.com or remove any files. I was working on it before I contacted live chat yesterday, and after the live chat, I pointed the site to NameCheap.com and waited over 5 hours. your servers dropped all my files, and today, it is not even working.
Now, I am being asked to redirect my site to dns1.registrar-servers.com and dns.registrar-servers.com and will wait for 72 hours.
Last night, I was told Site Ground could restore my files for $50 dollars, and after the live chat today, they show two saved websites: one that was deleted that was started with a temp domain, which I do not need, and that is why I deleted it. The other is the blank WordPress page when I type in the domain.
I was slow to make changes and contacted live chat before I pointed my website to NameCheap and used the same domain that is still listed in my account. Access through SiteGround site pulls up the same blank page with no files.
We will wait for NameCheap to work out the new setting the Tec asked me to try
The support alone is worth EVERY PENNY!
I’ve been a Siteground’s customer for years, and have never had an issue they couldn’t resolve. My sites are fast, lightweight, and if I mess something up, they are always there to help me solve it.
I can’t thank enough the people that work in support. They are a GEM! Get Siteground, you won’t regret it.
Super friendly and helpful. I knew my answer was in the Knowledgebase but it’s late and I needed to get something done quickly, I just had a few straightforward questions. I’ve always updated name servers in the past, never pointing the domain via an A record, which he reminded me was an option and that’s going to save me a lot of time and ultimately make this transfer a lot easier for all parties involved.
Siteground’s customer service is incredible. I will never host with anyone else. No matter how complex or tedious my problem is, they are always incredibly helpful and patient in working it out.
I have accidentally forgot to cancel a hosting subscription and it really made me ho financially in crisis since i am jobless…
And the support team eas super super kind and it actually saved my upcoming months of life
Ill be forever grateful to that.
Thank you siteground!
Siteground always delivers great support when I run into issues. I had a domain issue that was causing my site to not display and they fixed it in minutes.
As ever, superb service & assistance from SiteGround. Dealt with Martin Sim this time and he was on the ball.
Prompt, easy to understand replies and very helpful. Issue couldn’t be resolved at this level so he kicked it upstairs and Yavor took over.
Yavor resolved the issue nice & quick. The issue was with the server used by the people sending us emails, not a problem with SiteGround (but SG still looked into it & resolved).
That’s why we use SG, and have recommended to others who now use SiteGround too.
Daniel was a pleasure to work with. He responded quickly and gave me correct information. He helped me fix my issue.
These guys just constantly smash it out of the park. They are leaving the competition behind. Keep up the great work.
Can’t fault the service, especially when support is required. Yes, you need to be able to do some things yourself but when required and justified you can reach the support teams and issues are resolved quickly and efficiently by knowledgeable staff.
As far as the hosting, its great value for a start up provided you are able to do some of the legwork yourself. I’m 4yrs on with SG now and unlikely to move, just hoping that I can grow as they grow.
Great tech support. Dealt with what he could and handed off what needed working on with more resources to higher ups with a priority put on it. I’m happy with that.
Hands down, still the best chat support in the biz. They are very knowledgeable and will go out of their way to troubleshoot the issue with you. Every other support team I’ve contacted in the last couple years usually can’t offer answers beyond the basic faq’s.
Always helpful support team. When there are issues that I can’t resolve with a website or server problem, Siteground has fast, smart tech support available to help. Not stuck talking to robots (they do still offer AI) or waiting for someone who doesn’t understand English. They do a great job.
I’m very pleased with SiteGround. Their support staff is knowledgeable, friendly, and helpful. Also, you don’t have to wait long at all in the queue to be helped. If they can’t help due to a 3rd-party problem, they’ll give me an article to empower me. The prices are reasonable. I’ve never had a problem. With my previous host, I had several problems. I’d definitely recommend SiteGround.
I have been using Siteground to host my sites and those of my clients for over 3 years. There was never a day my site went down due to error from my hosting company.
Their customer support is topnotch. They respond fast and deliver on your request.
I requested for a refund on behalf of a client that wanted to discontinue her hosting with them due to the cost implication and they initiated the refund immediately.
Siteground may not be very affordable to someone that’s just bootstrapping but the $$ you spend to host your site with them is well worth it.
I recently moved a couple of my sites to SiteGround, and I couldn’t be happier. After installing their recommended WordPress plugin, the transfer was seamless and quick, and I was able to get started working on my site straight away.
I love the built in tools for SSL and caching, and the automatic backups. The ability to easily set up a staging site is a plus, too.
Another good feature is the automatic optimization with the SiteGround plugin. My site is much faster. So far, I’m very happy, and am thinking about moving more of my sites to SiteGround.