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SiteGround Review

Review by Jerry Low
Updated
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Boasting excellent performance, top-notch customer support and a plethora of features, SiteGround is part of the crème de la crème of web hosting providers. It has a wide range of services for great scalability as well. All of this comes at a price which is literally the price – be mindful with the hefty renewal price.


Suitable for: Small Business, or International Website Hosting

Website: https://www.siteground.com/

HostScore
62.38%
Promo Coupon*


SiteGround Who? Quick Intro

Established in 2004 by a group of university friends led by Ivo Tzenov, SiteGround has flourished into a prominent web hosting entity based in Sofia, Bulgaria. Boasting a workforce exceeding 600 employees, SiteGround proudly hosts almost three millions domains worldwide. With a powerful infrastructure spanning 11 data centers across 8 countries, the company offers an array of hosting solutions including shared, cloud, and enterprise hosting, alongside domain registration services.

What We Think About SiteGround Hosting

Boasting excellent performance, top-notch customer support and a plethora of features, SiteGround is part of the crème de la crème of web hosting providers. It has a wide range of services for great scalability as well. All of this comes at a price which is literally the price – be mindful with the hefty renewal price.

SiteGround Pros

  • Outstanding hosting uptime and speed performance
  • Excellent customer support
  • Choice of server locations in 11 countries
  • Daily backup included in all shared hosting plans
  • Specialized WordPress support staff

SiteGround Cons

  • Very expensive renewal pricing
  • Limited storage in shared hosting plans
  • Limited developer options on some plans
  • NVMe storage not included

Jump: See how many readers recommend SiteGround

SiteGround – Our Overall Experience & Findings

Performance What server speed features does SiteGround offer?

SiteGround offers dependable hosting services, with a focus on steady website functionality. While their hosting performance is not especially great, the web host incorporates essential technologies like built-in caching mechanism, HTTP-2, and various server upgrades to further enhance your website’s speed.

Security Are websites hosted at SiteGround safe?

SiteGround excels in security, offering top-notch measures to safeguard your website. Their platform boasts features like free SSL, daily backup, to ensure your data remains secure and your site impervious to common cyber threats.

Supports Is SiteGround customer support good?

SiteGround is known for its exceptional customer service, with a focus on fast response times and 24/7 availability via live chat and email.

Value for Money Does SiteGround offer good value for its pricing?

SiteGround is comparitive expensive when weighed against its feature offerings and long-term cost. At $3.99 per month (renews at $17.99/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, daily backup, and 30-days money back guarantee.FALSE

Overall Users Satisfaction What other users think of SiteGround?

SiteGround garners impressive user satisfaction, as indicated by feedback in our research data. Customers frequently praise SiteGround for its top-notch support, efficiency, and reliability – with many valuing the consistent performance and high uptime of their hosting services.

However, it’s important to note that Siteground’s pricing is significantly above the market average. While the positive user feedbacks contribute to its favorable reputation, you should weigh whether the higher cost aligns with your budget and needs.

For additional insights, please refer to the user reviews section below.

Beginners Friendliness Is SiteGround suitable for beginners?

SiteGround is not be the best choice for newbies. Its higher entry cost and the fact that sign-up discounts apply only to the first year can be deterrents for those starting out or running non-commercial blogs. While SiteGround offers top-notch performance and excellent customer support, its pricing structure might be less appealing for beginners looking for more budget-friendly options.

Small Business Friendliness Is SiteGround suitable for small businesses?

For small businesses – if you have got the cash to spare and simply want the best in performance, Siteground can be an ideal home. However for those looking for a more budget-friendly options, there are plenty of providers in market.

Web Developers Friendliness Is SiteGround suitable for developers?

With the limited developer-friendly tools in SiteGround’s entry packages, developers and agencies may need to consider their highest shared plan, which come with on-demand backup copies, staging, and Git access, as well white-label access. The long term cost, again, is significant higher than average market rates.

Host Own Email Can you host your own email accounts (email@yourdomain.com) with SiteGround?

Yes, you can host your own email accounts with SiteGround. This significantly reduces your costs by eliminating the need for expensive third-party email services.

Onboarding Is it easy to get started with SiteGround as a new customer?

Learn more, visit SiteGround online.

SiteGround Plans & Pricing

SiteGround offers various hosting solutions, including Shared, Cloud, and Reseller hosting plans. Additionally, the company also provides specialty hosting services, such as Managed WordPress, and Email hosting.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of SiteGround services with several other providers that we actively monitor.

Compare SiteGround Signup Price with Others

Web HostSharedVPSDedicatedCloudWordPressWindows
SiteGround$3.99 - 10.69/mo$ - /mo$ - /mo$100.00 - 400.00/mo$3.99 - 10.69/mo$ - /mo
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo
A2 Hosting$2.99 - 14.99/mo$2.99 - 99.99/mo$109.99 - 529.99/mo$ - /mo$11.99 - 41.99/mo$ - /mo
Digital Ocean$ - /mo$ - /mo$ - /mo$4.00 - 96.00/mo$14.00 - 3569.98/mo$ - /mo
OVHcloud$1.04 - 13.19/mo$0.97 - 36.24/mo$49.32 - 828.12/mo$29 - 429/mo$4.39 - 13.19/mo$6.44 - 36.24/mo
ScalaHosting$2.95 - 14.95/mo$29.95 - 169.95/mo$ - /mo$20.00 - 179.00/mo$2.95 - 14.95/mo$40.00 - 485.00/mo

Review SiteGround Renewal Price with Others

Web HostSharedVPSDedicatedCloudWordPressWindows
SiteGround$17.99 - 44.99/mo$ - /mo$ - /mo$100.00 - 400.00/mo$17.99 - 44.99/mo$ - /mo
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo
A2 Hosting$12.99 - 29.99/mo$8.99 - 239.99/mo$199.99 - 749.99/mo$ - /mo$25.99 - 61.99/mo$ - /mo
Digital Ocean$ - /mo$ - /mo$ - /mo$4.00 - 96.00/mo$14.00 - 3569.98/mo$ - /mo
OVHcloud$1.04 - 13.19/mo$4.2 - 39.4/mo$65.99 - 920.99/mo$29 - 429/mo$4.39 - 13.19/mo$7 - 39.4/mo
ScalaHosting$9.95 - 29.95/mo$49.95 - 239.95/mo$ - /mo$20.00 - 179.00/mo$9.95 - 29.95/mo$40.00 - 485.00/mo

Caution: Web hosting prices can change frequently. For the most accurate pricing information please visit the official SiteGround website.

Bottomline: Is SiteGround Right for You?

SiteGround is well-known for its excellent server performance, out-of-the-box server speed optimization, and helpful customer support. However, there’s a twist – the renewal rates soar sky-high, and the starter pack comes with a storage space that might just make you think twice. A mixed bag that’s brilliant at the outset but requires a careful weigh-in for the long term.

To recap, here's what we like and dislike:

SiteGround Pros

  • Outstanding hosting uptime and speed performance
  • Excellent customer support
  • Choice of server locations in 11 countries
  • Daily backup included in all shared hosting plans
  • Specialized WordPress support staff

SiteGround Cons

  • Very expensive renewal pricing
  • Limited storage in shared hosting plans
  • Limited developer options on some plans
  • NVMe storage not included

Alternatives

Web.com

HostScore: 40.3
%
Services: Shared

WP Engine

HostScore: 73.0
%
Services: -

ScalaHosting

HostScore: 81.4
%
Services: Shared, Cloud, and Reseller

User Reviews: What Others Think About SiteGround



User Reviews Summary

Recommended: 39
Not Recommended: 5

44 thoughts on “SiteGround Review”

  1. SiteGround Web Hosting can be a tricky thing, from implementation, to transfers, support, installation etc.. there are all kind if items that can come up when it comes to hosting. Most importantly, its having someone on your side to help you with all these issue. While its true that SiteGround Web Hosting has an amazing offering on the technical part of the business, the reason why I really like to use and recommend their service is because of their support. There are plenty of companies out there that can offer web hosting but not many that can do it like SiteGround Web Hosting.

    Yes, Recommended
  2. Siteground are by far the best hosting provider I’ve dealt with. The dashboard is simple to use, the features and add-on services are fantastic and the customer service is outstanding. I can whole-heartedly recommend Siteground for your hosting.

    Yes, Recommended
  3. Siteground support is awesome! I needed assistance in transferring a single site to a new plan, and support stayed with me throughout the process. Great customer service!

    Yes, Recommended
  4. What an excellent customer service experience. The help I received was second to none. The issue was corrected. Even though we were Online Chat, it was clear he had a good personality.

    Yes, Recommended
  5. Compared to many other chat experiences I’ve had, this was one of the easiest and best. He knew exactly what to do and guided me to a solution.

    Yes, Recommended
  6. Since implementing their own spam filter, things have gone downhill fast. The spam filter is over-zealous and finicky. Want to reply to an e-mail? Nope – “550 High Probability of Spam”. Want to send an attachment? Nope – “550 High Probability of Spam”.
    Want to send an email to more than one recipient? Nope – “550 High Probability of Spam”. Technical support are useless and tell us the problem is at our end.

    I’ve been managing e-mail clients using webmail for 20 years and have never encountered such a problematic spam filter and a company that so stubbornly refuses to recognise that the problem is their own spam filter. Would not recommend.

    I have raised 17 support tickets since September 2023 when the new spam system was introduced, all for the same reason. Each one has been “closed” or “resolved” when clearly the issue has not been resolved and still exists. Every answer I have received has been “it’s your own fault for sending an attachment/ more than 1 recipient/ having a url in your signature” Any excuse to accept that the issue lies with their own anti-spam software.

    The irony is that we can receive emails that have done all of the above and when we reply to them we get blocked by our own outgoing provider for spam.

    Another issue. Email more than one recipient and if one of those address(es) doesn’t exist or typed incorrectly – none of the emails will send. The sent email will sit in the outbox until the incorrect address can be found, deleted, then resent. Every other provider I’ve ever used would just fail to send the incorrect address, not block all of them. We’re not even told which address is wrong and have to go through them manually to figure out the bad address.

    No, Not Recommended
  7. I’m very happy to join SG, actually I met some problem during the verification code process, but SG solved it in 5 mins, really pleased, thanks teams

    Yes, Recommended
  8. Still one of the best webhosts on the internet, even after over a decade! amazing support, perfect uptime, and the best built in tools you could ever ask for.

    Yes, Recommended
  9. SiteGround is our favourite service provider that we use for domains, emails, and hosting of my clients’ websites. We are a web design studio so our clients like to keep all their web stuff together. SiteGround allows us to host our clients multiple websites. We create WordPress websites and require a hosting system that caters to the platform.

    Yes, Recommended
  10. Emil was fantastic! He answered all my questions and made the transition from my previous domain to the new one easily. 🙂

    Yes, Recommended
  11. Excellent help! Went above and beyond to assist me with a very complicated process. Was patient and was on the same page as me every step of the way. You can’t ask for a better service.

    Yes, Recommended
  12. I was given help immediately by the agent in the chat. My issue was I had been using the wrong words to describe the action I wanted to take. The agent picked up on this, understood the action I wanted to take and directed me to the resolution within seconds.

    Yes, Recommended
  13. I’ve set up eight clients with SiteGround hosting and referred 3-4 others to use SiteGround. Some clients use SiteGround to host a single website, while others are hosting multiple sites there. SiteGround addresses the need for clients to have a high performing web server with a wide feature set at a reasonable cost with great backend support. Pricing is a little expensive though.

    Yes, Recommended
  14. The best customer service in the industry. I have tried most of the hosting platforms out there and siteground has them beat with customer service. They are able to make a difference and help solve issues and make changes with you.

    Yes, Recommended
  15. I have been a long time customer of siteground through multiple businesses. Sadly, their prices become too expensive for me and I needed to move elsewhere. I kept trying to migrate the site but kept getting inode exceeded after inode exceeded error and it wouldn’t work. I then went on holiday and came back to find my site had been deleted. I asked for my site and all of the data to be sent to me… as it is my data and content but they tried to charge me £85. I am incredibly unhappy.

    No, Not Recommended
  16. After looking at a few hosting providers, SiteGround offered the best dedicated hosting for our website at https://thereach.ai/ , with a global CDN coverage included in the price and very good wordpress support – tools, features and after I discovered the plugins that come with it – SEO, website optimization, cache etc.

    Yes, Recommended
  17. We use SiteGround for all of our web hosting needs and recommend it to all clients. This includes everything from simple business websites with a few pages to complex online stores using WordPress and WooCommerce. We’ve used countless web hosting providers over the years and SiteGround is by far the favorite.

    Yes, Recommended
  18. I was involved with using SiteGround Web Hosting as a provider to host websites my agency did. In this way, the hosting provider handled websites for companies for entire organizations. SIteGround is very affordable for projects that require less server performance and less customer service. It’s great for smaller projects!

    Yes, Recommended
  19. I’ve been with Siteground since 2018 and annual increases in the cost of a plan are a fact of life, but this year, with no warning, my GrowBig plan increased by 66%! This is why I am not giving them five stars. Besides this, online chat help is always excellent, and was today too and as a hosting company they have always been stable and secure.

    No, Not Recommended
  20. iv used many for many clients but Siteground is the best. it also keeps growing and improving its service and simplicity of use. get stuck and the team is amazing and thoughtfully wise

    Yes, Recommended
  21. Great customer service. I had to cancel my account on the same day it renewed and SiteGround rep Anastasios P. was gracious to help cancel the account and issue a full refund. The process was quick and easy. Seems trivial, but good customer service is not a given these days.

    Yes, Recommended
  22. I believe instant support is super important for hosting services. The team at the Siteground support chat is just unfathomably friendly and professional. Highly recommended!

    Yes, Recommended
  23. Not only does SiteGround have awesome speed and uptime, but they have REAL human support, 24/7. And these people are SMART. They have handled every high-level tech question I’ve ever thrown at them without blinking. And they have excellent English, too. Highly recommend SiteGround. I hope they never change their customer support.

    Yes, Recommended
  24. Today I asked for a refund and in less than 2 minutes they already sent it, now I just have to wait for a few days to receive the refund.

    This may be the best assistance that I’ve ever received.

    Yes, Recommended
  25. There are several things that will keep me with SiteGround, but the customer service remains #1. Two separate times I was lucky enough to have the same person aid me. They remained patient through my domain propagation ignorance, and it really is such a gift to have chat access 24/7. The other site I was attempting to route from only offers chat 8-5 m-f, which is hard for a working girl.

    Thankfully, SiteGround’s customer service is knowledgeable enough that I didn’t need to take time out of my busy work schedule to try and catch them “when they were available.”

    Yes, Recommended
  26. I was told last night by the live chat that your servers keep a copy of websites that are built on your servers. I started building a site last fall of 2023 and found that you were doing back-ups every day as you had promised.
    So yesterday, I pointed my site to NameCheap.com by entering ns1.siteground.net and ns2.sitegound.net in the custom drop-down window, each on a separate line.

    Today, I was told the website was being directed to another location. Yesterday afternoon, in live chat, Tec told me that the servers at NameCheap were ok, but when I typed my website domain into the address bar, only a blank WordPress page appeared. So, the website address took me to a blank WordPress page without any theme or files. The Tec then said I deleted the website. I didn’t delete thebiblestudents.com or remove any files. I was working on it before I contacted live chat yesterday, and after the live chat, I pointed the site to NameCheap.com and waited over 5 hours. your servers dropped all my files, and today, it is not even working.

    Now, I am being asked to redirect my site to dns1.registrar-servers.com and dns.registrar-servers.com and will wait for 72 hours.

    Last night, I was told Site Ground could restore my files for $50 dollars, and after the live chat today, they show two saved websites: one that was deleted that was started with a temp domain, which I do not need, and that is why I deleted it. The other is the blank WordPress page when I type in the domain.

    I was slow to make changes and contacted live chat before I pointed my website to NameCheap and used the same domain that is still listed in my account. Access through SiteGround site pulls up the same blank page with no files.
    We will wait for NameCheap to work out the new setting the Tec asked me to try

    No, Not Recommended
  27. The support alone is worth EVERY PENNY!
    I’ve been a Siteground’s customer for years, and have never had an issue they couldn’t resolve. My sites are fast, lightweight, and if I mess something up, they are always there to help me solve it.

    I can’t thank enough the people that work in support. They are a GEM! Get Siteground, you won’t regret it.

    Yes, Recommended
  28. Super friendly and helpful. I knew my answer was in the Knowledgebase but it’s late and I needed to get something done quickly, I just had a few straightforward questions. I’ve always updated name servers in the past, never pointing the domain via an A record, which he reminded me was an option and that’s going to save me a lot of time and ultimately make this transfer a lot easier for all parties involved.

    Yes, Recommended
  29. Siteground’s customer service is incredible. I will never host with anyone else. No matter how complex or tedious my problem is, they are always incredibly helpful and patient in working it out.

    Yes, Recommended
  30. I have accidentally forgot to cancel a hosting subscription and it really made me ho financially in crisis since i am jobless…

    And the support team eas super super kind and it actually saved my upcoming months of life

    Ill be forever grateful to that.

    Thank you siteground!

    Yes, Recommended
  31. Siteground always delivers great support when I run into issues. I had a domain issue that was causing my site to not display and they fixed it in minutes.

    Yes, Recommended
  32. As ever, superb service & assistance from SiteGround. Dealt with Martin Sim this time and he was on the ball.

    Prompt, easy to understand replies and very helpful. Issue couldn’t be resolved at this level so he kicked it upstairs and Yavor took over.

    Yavor resolved the issue nice & quick. The issue was with the server used by the people sending us emails, not a problem with SiteGround (but SG still looked into it & resolved).

    That’s why we use SG, and have recommended to others who now use SiteGround too.

    Yes, Recommended
  33. Daniel was a pleasure to work with. He responded quickly and gave me correct information. He helped me fix my issue.

    Yes, Recommended
  34. These guys just constantly smash it out of the park. They are leaving the competition behind. Keep up the great work.

    Yes, Recommended
  35. Can’t fault the service, especially when support is required. Yes, you need to be able to do some things yourself but when required and justified you can reach the support teams and issues are resolved quickly and efficiently by knowledgeable staff.

    As far as the hosting, its great value for a start up provided you are able to do some of the legwork yourself. I’m 4yrs on with SG now and unlikely to move, just hoping that I can grow as they grow.

    Yes, Recommended
  36. Great tech support. Dealt with what he could and handed off what needed working on with more resources to higher ups with a priority put on it. I’m happy with that.

    Yes, Recommended
  37. Hands down, still the best chat support in the biz. They are very knowledgeable and will go out of their way to troubleshoot the issue with you. Every other support team I’ve contacted in the last couple years usually can’t offer answers beyond the basic faq’s.

    Yes, Recommended
  38. Always helpful support team. When there are issues that I can’t resolve with a website or server problem, Siteground has fast, smart tech support available to help. Not stuck talking to robots (they do still offer AI) or waiting for someone who doesn’t understand English. They do a great job.

    Yes, Recommended
  39. I’m very pleased with SiteGround. Their support staff is knowledgeable, friendly, and helpful. Also, you don’t have to wait long at all in the queue to be helped. If they can’t help due to a 3rd-party problem, they’ll give me an article to empower me. The prices are reasonable. I’ve never had a problem. With my previous host, I had several problems. I’d definitely recommend SiteGround.

    Yes, Recommended
  40. I have been using Siteground to host my sites and those of my clients for over 3 years. There was never a day my site went down due to error from my hosting company.

    Their customer support is topnotch. They respond fast and deliver on your request.

    I requested for a refund on behalf of a client that wanted to discontinue her hosting with them due to the cost implication and they initiated the refund immediately.

    Siteground may not be very affordable to someone that’s just bootstrapping but the $$ you spend to host your site with them is well worth it.

    Yes, Recommended
  41. I recently moved a couple of my sites to SiteGround, and I couldn’t be happier. After installing their recommended WordPress plugin, the transfer was seamless and quick, and I was able to get started working on my site straight away.

    I love the built in tools for SSL and caching, and the automatic backups. The ability to easily set up a staging site is a plus, too.

    Another good feature is the automatic optimization with the SiteGround plugin. My site is much faster. So far, I’m very happy, and am thinking about moving more of my sites to SiteGround.

    Yes, Recommended

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