Summary: What We Think of Vodien
Singapore is a small country but boasts several local web hosting service providers. Among them is Vodien, a well-established brand founded in 2002. It has an impressive audience of over 200,000 global users and offers a wide range of Cloud-based hosting plans.
Suitable for:
Beginners-friendly, Budget, Singaporean Websites, Small Business
Website: https://www.vodien.com/
Vodien Pros & Cons
Vodien Pros
- Comprehensive features
- User-friendly platform
- Robust security available
- Phone support is available
- Extensive documentation
Vodien Cons
- SSL not included
- High pricing
- Mixed user feedback
Visit Vodien to learn more about the features
About Vodien
Singapore is a small country but boasts several local web hosting service providers. Among them is Vodien, a well-established brand founded in 2002. It has an impressive audience of over 200,000 global users and offers a wide range of Cloud-based hosting plans.
Vodien Server Performance, Security Features, Customer Support & Ideal Use Cases
Up next, we’ll evaluate Vodien in essential areas and find out if it’s a good fit for different use cases.
Is Vodien Good in Terms of Uptime & Speed Performance?
While Vodien offers essential performance features, its speed and uptime may not match the top-tier hosting providers. Key performance-enhancing features offered include:
- Built-in caching mechanism to help with page load times by storing frequently accessed data.
- HTTP/2 for improved communication between the server and visitors.
In short, Vodien provides reasonable speed and uptime for basic needs, but may not be the best option for users with demanding performance requirements.
Are Your Websites Safe with Vodien’s Security Measures?
Websites hosted at Vodien are safe for basic security needs. While the provider may not offer advanced security measures, it still covers the fundamental safeguards necessary for most websites, including:
- DDoS protection, which shields your site from malicious traffic.
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues. Additionally, Vodien offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
However, for websites requiring advanced security, Vodien may not provide the high-level protection needed.
What Can You Expect from Vodien’s Customer Support?
Vodien offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone and email . Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback on customer support is overwhelmingly positive, with fast response times and knowledgeable representatives consistently praised for their effectiveness in resolving issues.
Is Vodien’s Pricing Justified by the Value and Features It Offers?
Vodien is comparative expensive when weighed against its feature offerings and long-term cost. At $6.88 per month (renews at $7.58/mo), basic shared hosting allows you to host 5 websites with 24/7 customer support, daily backup, and 30-days money back guarantee. Higher plans with better features like VPS starts at $21.44/mo, cloud hosting at $/mo and dedicated hosting at $179/mo. When considering Vodien’s premium pricing, it’s crucial for users to carefully assess their specific hosting needs and justify whether the advanced features align with the investment.
How does Vodien Rank in Overall Market Satisfaction?
Vodien users widely appreciate its feature set and uptime reliability. However, some report issues with customer support and service disruptions.
These mixed reviews highlight inconsistent user experiences that can significantly impact overall satisfaction.
For additional insights, please refer to the user reviews section below.
Is Vodien A Good Option for Beginners?
Vodien provides user-friendly control panels and detailed tutorials for newbies, the lifeblood of any budding website. However, if customer support is as poor as it is reputed to be, it can be a serious drawback. Additionally, newbies may find Vodien prices a bit hard to swallow.
Is Vodien A Good Choice for Small Businesses?
SMBs will appreciate Vodien’s scalable hosting plans, which are suitable for their growing needs. There is ample room for growth, a decent set of features, and many supporting services, like marketing and Office 365 email support.
Is Vodien Good for Web Developers?
While Vodien does not offer dev-specific plans, some plans offer advanced features for developers. These include SSH access, support for multiple programming languages, and robust VPS and dedicated server options.
Is It Possible to Host Custom Email with Vodien?
Yes, you can host your own email accounts with Vodien. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How Easy Is the Onboarding Process with Vodien?
The onboarding process at Vodien is fairly standard, but it is supported by extensive documentation. You’ll find ready information for almost anything, ranging from how tog et started to very specific technical guides. It’s a self-help heaven.
Does Vodien Offer a Free Trial?
Yes, Vodien offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at Vodien Official Website
Vodien Plans & Pricing
Vodien offers a range of web hosting plans designed to meet the needs of different users, including Shared, VPS, Dedicated, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, and Email Hosting.
How Much Does Vodien Cost?
- Shared Hosting: Starting from $6.88 – $71.67 per month
- VPS Hosting: Starting from $21.44 – $34 per month
- Dedicated Hosting: Starting from $179 – $565 per month
- WordPress Hosting: Starting from $7.03 – $17.08 per month
- Windows Hosting: Starting from $9.03 – $15.08 per month
Caution: Consider Long Term Cost Hosting providers often offer low signup rates that rise significantly upon renewal. To avoid surprises, it’s important to compare renewal rates alongside the introductory offers to understand the true long-term cost. Also, web hosting prices can change frequently – For up-to-date pricing information, please visit the official Vodien website.
Final Thought: Is Vodien Right for You?
Vodien offers a comprehensive range of hosting services with impressive features and uptime reliability. However, mixed customer feedback highlights inconsistent support and service disruptions. While their plans cater to various needs, high pricing and SSL exclusions may deter some users. Overall, Vodien is a solid option – especially for Singaporean websites; but be mindful of potential support issues.
I used to be a Pachosting client before being sold to Vodien. I have been using Outlook for my emails and have been very happy with it. However, Vodien migrated the email hosting to Titan Mail in June 2024. During the migration period, we encountered numerous technical problems. Despite sending many emails to Vodien asking for help, we received no responses at all.
Worse still, when it came time for contract renewal in July 2024, Vodien’s customer service confirmed multiple times that I could continue using Outlook Mail under webElite because I did not want to switch to Titan Mail as it was more expensive and i also paid for the hosting website. It was not until early September 2024, when I could not receive any incoming emails, that we followed up with Vodien. They then informed me that we could not use Outlook Mail under webElite due to a technical issue.
Vodien misled us into entering a contract and failed to deliver the required services, and even worse, they did not inform us of these issues. It turned out that I had to pay extra to upgrade to Titan Mail. I thought all the issues had been resolved until one day I found that I could not access my website. When I called customer service, they told me that the extra money I had paid was only for Titan Mail and did not cover the web hosting plan, which was clearly outlined in the initial contract from July 2024.
Vodien breached the contract not once but twice and misrepresented the terms of the service contract without delivering the services promised. It took me a long time and considerable effort to get customer service to answer my calls; their service was extremely poor. A lack of support, a lack of communication, failure to uphold their service commitments are my final conclusions about this company.
A very helpful person who listened to my issues and worked hard to resolve them, which he did. Unfortunately I cannot remember his name, bu he is a credit to your team.
I came across an issue trying to update/change the DNS, unware that it was locked to me. Live chat legend Jonathan J. (I-16931477) made the process quick and easy and understood the assignment.
5 star service.
Even if you don’t have much technical knowledge about a certain issue, the CS/Technical team are willing to guide you (in a detailed and easy to understand) way to solve your problem!
Thank you Vodien and Earlgin!
I have been trying to get hold of Vodien Customer serive for 5 days to renew my services.
I have also been trying to call them during this period.
Office seems to be always closed; and the customer service chat does not reply. I am actually in my 6th day waiting for Vodien to reply as my web services have expired and I cannot access my email.
My suggestion is do not subscribe with them. I was with them for 12 years and since 2022, they have gone down hill with their customer service and support
Irene S. has been very helpful and taking me thru the problem I faced with the email account.
3 things about her:
Patient.
Fast.
Helpful.
Super long wait time via telephone. 45 minutes and 2nd call 1 hours 30 minutes. Still unable to connect. Yesterday, your agent called Live sent me on wild goose chase and provided incorrect information that i need to chase losing registrar. Today, I had to call again and connected to Cathy T. ticket I-14908661. She explained everything clearly and there is no follow-up needed with losing registrar. Cathy resolved the issues perfectly.
Gedeon was prompt and keen to get our email accounts running. Appreciate his help alot.
Vodien’s support and service are terrible. We have been using Pachosting’s service for many years before it was acquired by Vodien. Our web server was migrated to Vodien on 6 June 2024. Since then, our websites have been down every now and then. Upon refreshing it 3 times, it will occasionally show up again. Vodien’s phone number doesn’t work. The live chat support queue doesn’t move and the office address is just a virtual desk with no one there. The only way to get a response is by emailing Vodien, but all they said was they can’t detect any problems. Do not use their service!
Charlotte is very hand-on, helpful, patient, and amazing! Literally helped me with updating all records and transferring our domain. You deserve a raise and you rock!
Easy to get in touch with customer support. Resolved some of my issues immediately.
I have a commercial website, it’s important to update regularly my website. Suddenly I loose acess to my cpanel, due to security measures, Vodien Tech support online chat give me acess to my account in few minutes during the night, I’m very happy and always confident with Vodien services. Thank you very much!
Neil’s (I-15680292) responses were helpful and resolved my C-Panel log in difficulties in a short period of time once we got connected to each other after 20 minutes.
Just wanted to drop a quick line to give a huge shoutout to John O. for the amazing support he provided when we were in a bit of a pickle with our email system.
After hitting a wall with the support line, I tried the online chat, and John was there like a superhero! He was super patient, walking me through everything step by step. His tech skills are on point, and he explained things in a way that even I could understand, which is saying something!
John’s help got us back up and running smoothly. It’s great to know there are people like him on your team who really care about getting things fixed and making sure customers are happy.
So, a big thank you to John and kudos to you guys for having such a cool person on your support squad. We’re feeling good about being with Pachosting because of folks like him.
Keep up the great work!
Though waited quite a bit for Live Chat Support, the process was smooth and fast. Anne was efficient and understanding. Instructions were clear. Issue solved faster than Email Support, which have no response after a day.
Spoken to Gedeon on the phone to assist me to reset my password. He is helpful and patience in explaining the steps to access my cpanel. It was a quick and seamless process guided by Geneon.
Thank you, Gedeon!
The issue number is E-93090. The main thing that made our experience great was the speed of response and issue turn-around. We had an issue whereby we had missed the expiry of an SSL certificate and needed to contact Vodien to get the renewal expediated before it expired the next morning. They had a new certificate for us within 6 hours which saved us from an embarrassing outage.
When we called, it took too long to speak with the correct PIC. The phone was keep forwarding to one and another person for more than 3 times.
Junmar is an absolute legend. He has helped me swiftly with all my issues with no complaints. i cannot thank him enough for his efforts. Very very happy with the service provided. His instructions were extremely clear.
Regards,
Bryan
ticket I-14882572
I communicated with Junmar from Vodien Technical Support, He was very helpful and sorted out 2 issues I was having. Thank you Junmar
Arnel
very fast and efficient and help me alot. so glad to have connected with Arnel who really helped me. thank you.
He is a good listeners and give very clean guideline, and solve my problem.
Roger Pacaldo was fantastic. He was not only understanding, but helpful and stayed within the security guidelines that I expect from domain and hosting providers. He went above and beyond to ensure I got my problem resolved, was patient and friendly. You are lucky to have people like him on your team.
Charlotte handled my case like a pro, incredible knowledge and follow up!
Roger Pacaldo has been a tremendous help to patiently guide me in accessing my cpanel. He is very knowledgeable. Thank you for your help Roger. Appreciate it very much!
The technician was so patient with me. Irene S slowly talked me through the problem and fixed it.
Excellent work.
Junmar answered all my questions quickly. Just annoyed that the domain password had to be regenerated to begin with and the way to login to the email hosting cPanel is not more obvious than clicking an obsure “+” button.
Today Thea has done a great job in helping me out on the Domain issue. She toke the imitative to update my TXT records. Very fast and efficent!
Terrible Service, Unannounced Server Migration and Database Loss
Over a month ago, without any prior notification, a server migration was conducted by your team. This migration resulted in significant database loss, which has severely impacted the operation of our website. Since the occurrence of this incident, we have made multiple requests for the restoration of our database, but unfortunately, there has been no resolution to date.
I had a problem accessing my website via FTP and my emails for over four days. I thought it was my end and tried to fix it. When I contacted Vodien, they found out it was the Name Servers giving me grief. Someone might have given their name, but I’m sorry I forgot it. They fixed everything within two hours and eleven minutes via Live Chat. Simply put, they were marvellous, courteous, friendly and knowledgeable. The conversation ended at 4:18 pm Central Standard Time, South Australia. Please thank them again if you can deduce who assisted me. Cheers.
Generally happy with this particular response of the staff. I do have an issue with the fact that I have been having quite a fair bit of issues with the hosting as well as the transitioning from pachosting and then later on the transitioning of the email to titan which has caused me to have downtime on both the hosting as well as the emails and my need to keep coming back to the CS which at one time took a few hours…
1.)Very bad and slow tech support which might not even solve the issue, Got to continuously open ticket until problem is resolved.
2.) Constant down time of email or server, disrupting operations and unable to give an answer on why is it happening.
I Will not recommend Vodien to any company under any circumstances. 0/10
Await the queue for 10mins, that’s need patience. but, when I told Junmar my issue, He/She solved the problem in seconds! Love this! 5-star supporting
interaction ticket I-15656358
My new URL was suspended because Vodien forgot to validate my UEN even though SGNIC sent them emails everyday for 21 days. This is unacceptable for a reputable domain registrar. Had to wait 25 minutes for a support agent to be available. Support agent took 1 hour to figure out what is the problem. This is the type of problems that could have been avoided easily. I am very dissapointed.
Awesome service. You took what I thought was going to be a complicated problem (Domain editing for SPF and DKIM) and made it simple. What I thought was going to take hours, only took about 5 minutes.
Arnel he is kind and helpful to solve the problem in timely manner.
I’m writing this Vodien review again because I’ve wasted a significant amount of time trying to renew my cPanel Tier 5 license. Every month, I contact Vodien, and they give me different instructions that don’t resolve the issue. It’s simply a cPanel Tier 5 renewal, yet Vodien seems incapable of handling it. Ironically, they have no problem charging my credit card for the renewal every month.
Here’s my ticket ID, please fix this asap. I don’t wish to keep on writing review as my main goal is to fix it
IEML-970987
Great service for a Saturday afternoon, Karlisle.D was very helpful and knew exactly how to fix my issue.
The tech support is able to help identify the issue with my website hosted with Vodien. The issue is resolved swiftly. Appreciate the quick turnaround.
July is a very professional staff which give me a prompt reply.
GEDEON was very helpful in sorting out my queries. (ref : I-15831378)
worst tech support service ever.
since the announcement of taking over hk pachosting and mail server migration, there were minimal communication or statue update provided. Only last minute email stating the migration date and there were no guideline or what so ever.
the no one answer the hk hotline, and it takes forever to talk to a live person at the live chat. i waited for an hour then in the end i only got time out message. Imagine it is happening since yesterday. I am still not getting my support for missing email and folders with the IMAP setting.
One of the technical support is so helpful, her name is Earlgin. She carefully go through the issue i am facing with and solve it on her end. Really appreciate her help.
Fantastic support with Donnalou, was able to understand a communicate with me on the strange issue. Very happy with the support
Earlgin was very helpful today, and sorted out my problem quickly and courteously. I am always impressed with the service I receive from Vodien.
Disastrous, for many years we with Vodien, this time we felt so betrayed and left in the lurch. Your server guy internal initiative shifted our server biz214 which we been using for many years (ALL our files in biz214) to biz220 BUT as empty shell. and this was only discovered after multiple communication. after we got somewhere like “oh now ur server is biz220 and we see no files there and the higher tier said u have to pay to transfer from biz214 to biz220” BUTTTTTTTT the point is we did not request for that shift !? whoever did it to clean his/her own “sheeit” or mess should do it wholesomely. Bcos of the trust! in vodien as a provider which we gladly pay & upgraded in past till today due to tip-top sales with good explanation, BUT NOW our main and and sub domains are affected as they are ecommerce and NOT cms webs, WHO SHOULD compensate !? and the queer thing is IF this has got to do with the biz take over ? what happened to the tip-top customer service that is what we signed up for many years ago?! my case is E-135452 which first we been told that the shift was due to overload then virus attack then leading to suspension then discovered it is now 220 instead of 214 SO within a day poor customers had to go through so much turmoil IT IS AS IF IF this happens to u and your family its is OKI too ????!!!! the mgt or NEW mgt can do something ? NOW ? and we chose u over godaddy and exelbytes so pls dun let us down, to date/time we are still left in the lurch and thanks to queeny who has been very helpful that we see some hope !? but her level, she could only expedite and purvey and your system shut it off that she could not even our server SO right now are the mgt of vodien looking at this poor customer message ? you should adapt from DHL that we can write to the CEO of the company. pls help us in this case
I contact the Vodien support today and a helper called Junmar helped me completely to solve my problems. I thank you and appreciate Junmar’s efficient and quick help.
Unlike yesterday, I need to wait for more than half an hour to get help.
I am fully satisfied today.
Sheryl who assisted me on technical issues was super patient and despite me not knowing alot about technical terms, she helped me put the terms in layman language. I appreciated her time spent with me.
The company deleted customer database and keep saying that they have backup and no worry. Waited for 3 weeks, no one answer the phone, no reply. Terminate the support ticket and the support page is under construction. This is a joke, we will never use such company again.
The agent who took my enquiry was informative, timely, helpful and very courteous. although the issue was not resolved immediately, I had a way forward and felt supported.
Once again, it’s the simple things you have helped me with. With efficiency and absolutely no Fuss… Thanks Julie
I had a great experience with Charlotte. She resolves my website issues within a few minutes and certainly well trained
Job done.
The most professional customer service rep fixed my issue in quick time, can’t ask for more than that. However, the problem appeared to be caused by Vodien, so not happy about that.
Jeremiah had put in many effort to help to solve my issue. He did many good surprise and he is very professional , I am glad my issue can be resolved very fast,