TL;DR: What We Think of Network Solutions
Building and running a company is easy, but maintaining an ace reputation is much harder. Network Solutions offers a broad spectrum of hosting services backed by decades of experience. However, customer reviews indicate issues with customer support and pricing transparency.
Suitable for:
Small Business
Network Solutions Pros & Cons
Network Solutions Pros
- Long-established provider
- Scalable hosting services
- Good documentation in customer self-help
Network Solutions Cons
- Poor customer service and support
- Higher-than-average pricing
- Limited dev-friendly features
- Outrageous pricing practice
- Lack dedicated and Windows hosting services
Evaluating Network Solutions: A Breakdown of Performance, Security, and Other Key Features
Network Solutions is a hosting company that has been in operation since 1979. While it started as a pioneer in domain name registration, the company has long expanded to include web hosting solutions, website builders, and online marketing tools.
In the following sections, we’ll take a closer look at how Network Solutions performs across critical areas like hosting speed, server security, customer support, and overall value.
What Can You Expect from Network Solutions in Terms of Speed & Uptime Performance?
While Network Solutions offers essential performance features, its speed and uptime may not match the top-tier hosting providers. Key performance-enhancing features offered include:
- Built-in caching mechanism to help with page load times by storing frequently accessed data.
In short, Network Solutions provides reasonable speed and uptime for basic needs, but may not be the best option for users with demanding performance requirements.
Is Your Website Safe with Network Solutions’s Security Measures?
Websites hosted at Network Solutions are safe for basic security needs. While the provider may not offer advanced security measures, it still covers the fundamental safeguards necessary for most websites, including:
- Automatic Malware Scanning, which identifies and removes harmful code to prevent damage.
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues.
However, for websites requiring advanced security, Network Solutions may not provide the high-level protection needed.
What Can You Expect from Network Solutions’s Customer Support?
Network Solutions offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone and live chat. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. However, based on user feedback, the quality of customer support has been rated below average, with delays in response times and inconsistent issue resolution reported by many users.
Is Network Solutions’s Pricing Justified by the Value and Features It Offers?
Network Solutions is comparative expensive when weighed against its feature offerings and long-term cost. At $9.29 per month (renews at $9.29/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, daily backup, and 30-days money back guarantee.FALSE
How is Network Solutions Rated Based on Overall Market Satisfaction?
Here, we again find an industry player with lovers and haters. Positive reviews often commend the company for its extensive range of services and reliable uptime. However, a vocal minority express dissatisfaction with customer support, unresolved technical issues, and slow response times.
For additional insights, please refer to the user reviews section below.
Is Network Solutions Suitable for Beginners?
Despite a user-friendly website builder and comprehensive guides, we generally do not recommend Network Solutions to beginners. The problem here is twofold. First, there are the reported issues with customer support; and second, there is the above-average pricing. If you are new, there are much better providers in market to consider. Hostinger, TMD Hosting, or InMotion Hosting are some that we enjoy hosting with.
Is Network Solutions Suitable for Small Businesses?
Network Solutions offers scalable hosting plans that can grow with your business. Their comprehensive service portfolio includes domain registration, web hosting, email solutions, and online marketing tools, which can benefit SMBs looking for an all-in-one provider. However, due to the various disadvantages we mentioned in this review, we do not recommend Network Solutions to small business owners.
Is Network Solutions Suitable for Web Developers?
Developers will likely be sitting on the fence about taking on Network Solutions. The features on their hosting plans are adequate but not exceptional. The lack of advanced developer-specific tools and the reported customer support issues may be a deterrent.
Is It Possible to Host Custom Email with Network Solutions?
Yes, you can host your own email accounts with Network Solutions. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How Easy Is the Onboarding Process with Network Solutions?
While the initial setup might be straightforward, users may face challenges if they require more personalized assistance or encounter technical issues. The bright side of this is the decent help and support documentation on their website, which is well-segmented and informative.
Does Network Solutions Offer a Free Trial?
Yes, Network Solutions offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at Network Solutions Official Website
Network Solutions Plans & Pricing
Network Solutions provides a range of web hosting plans designed to meet the needs of different users, including Shared, Cloud, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, Adult Websites, and Email Hosting.
- Shared Hosting: Starting from $9.29 – $27.18 per month
- Cloud Hosting: Starting from $5.69 – $31.61 per month
- WordPress Hosting: Starting from $7.99 – $18.98 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official Network Solutions website.
Consider Renewal Prices When Choosing
When evaluating hosting options, keep in mind that many providers offer substantial discounts during the initial signup period, but prices can rise significantly upon renewal. It’s crucial to research and compare renewal rates alongside introductory offers to get a clear picture of the long-term cost.
To help you in making an informed decision, we have prepared a summary table below comparing the initial signup and renewal costs of Network Solutions services with several other providers we monitor.
Compare Network Solutions’s Signup Cost Against Competitors
| Web Host | Shared Hosting Signup Fees | Shared Hosting Renewal Fees | VPS Hosting Signup Fees | VPS Hosting Renewal Fees |
|---|---|---|---|---|
| Network Solutions | $9.29 - 27.18/mo | $9.29 - 27.18/mo | $ - /mo | $ - /mo |
| Kamatera | $ - /mo | $ - /mo | $4.00 - 80.00/mo | $4.00 - 80.00/mo |
| Web.com | $2.95 - 6.95/mo | $9.99 - 16.99/mo | $ - /mo | $ - /mo |
| LiquidWeb | $ - /mo | $ - /mo | $20.00 - 55.00/mo | $20.00 - 55.00/mo |
| DreamHost | $2.95 - 2.95/mo | $6.99 - 12.99/mo | $13.75 - 110.00/mo | $15.99 - 114.99/mo |
| HostWinds | $5.24 - 8.24/mo | $6.99 - 10.99/mo | $8.24 - 395.24/mo | $10.99 - 526.99/mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, please visit the official Network Solutions website.
Final Thought: Is Network Solutions Right for You?
Network Solutions is a veteran in web hosting, offering a wide range of services and a user-friendly website builder. However, customer support and pricing transparency are common pain points. We generally do not recommed this web host to our readers.
Manoj Puttur consistently provides exceptional assistance. His dedication, responsiveness,
and problem-solving skills have been invaluable to your team’s success.
Lea,the wonderful female person who guided me through the process made me feel at ease, as she made her way through my situation, allowing me to know her actions were of my best interests, and I trusted her. I am anxious to see her results, although her voice and words made everything worth while.
To Whom It May Concern: 07/16/24 RE: Kaitlynn D.
PLEASE FORWARD TO THE HIGHEST LEVEL OF WEB.COM AS WELL AS A COPY TO KAITLYNN D.
As an inventor, ophthalmic administrator, and business owner and in management for over 40 years. I am very aware of the importance of good customer service.
Recently, I had to call Web.com for some assistance. I had the honor of connecting with Kaitlynn D. Luckily this was the second time I was connected to her.
After hearing and “listening” to the reasons I was calling about, Kaitlynn was nice enough to take the time to talk me through the different solutions to the issues I was having. She told me exactly what we would be doing together, and she would walk me through whatever I needed to do on my end. She assured me that the changes would be solved while we worked together.
I will tell you that not everyone has the ability for “active listening”. Kaitlynn D. does.
I have been a customer of Web.com for over 20 years and have been very satisfied with the products and the service I have received over the years. People like Kaitlynn D assures me of my decision.
I felt compelled to write you to tell of my satisfaction with her customer service. In my opinion, Kaitlynn D. went “the extra mile” and followed through.
As someone who provides customer service, I’m sure that she is a great trainer as well. She is certainly responsible, focused and passionate about her job and the people she helps. She seems to reap personal rewards when she completes her task with a customer whose problem is fixed.
Kaitlynn D. is an asset to any organization that she is working for and you should be very proud to have her on your team. I found her to be extremely personable, kind, courteous and understanding of my needs.
She deserves all the accolades your company has to offer.
Please feel free to contact me at anytime and to use any of this letter as a testimonial. My contact information is on record with Web.com & Network Solutions.
Sincerely
Lenny Muroff
ezdrops.com
The technician I spoke with was quick to understand what help I needed and was able to answer my questions clearly. She made sure that I could acces my email both on the web generally through an email search as well as through the network solutions website. Nonito B. was most helpful!
My rep was professional, patient, and solved all my issues in one call!
Jay of Network Solutions’s email tech team was very helpful just now. We wanted to upgrade the capacity of one employee’s email box from 1GB Essential to more, by giving it an unused “Professional” designation we hadn’t been using, and he did it for us very nicely. Now up to 15GB for that email box!
Network Solution is very complicated as to services and bills, but this time it was good.
I primarily use the “Advanced DNS Tools”. Every time I sign in, they are constantly trying to upsell me with various services I don’t want. It takes like 7 pages to get where I want to go, and it offer to Remember that i don’t need a warning to use them, but that option isn’t effective.
More advanced options like API support doesn’t exist either… but my primary gripe is above.
Website “broke” giving 500, internal server error in web browser. Looked like PHP might be the problem. Dhiraj from Network Solutions support confirmed this in a support chat and told me to upgrade PHP (from 7.4) to version 8.3. This fixed the problem – thank you very much for a fantastic support job!
The rep with whom I spent over 3 hours on the phone, was totally committed to solving my problem with getting Outlook back online as my email client. Of course his ultimate success in solving my problem makes 5 stars easy to grant, but it was the way in which he so patiently led me through the arduous process of deleting then completely rebuilding my email system. He is an extraordinary asset to Network Solutions!
Over the last six months the people I have dealt with at Network Solutions have been great. An issue today with modifying site user access was resolved on the spot by Thanushree via the chat window. Changes to my site by Erica from time to time have been promptly and efficiently dealt with. The NWS support system could be looked at as getting through to My Time Support requires a telephone call at difficult times for me.
I have been a Network Solutions customer since 1997, 27 years! I like having all my web solutions in one place, from domain registration to hosting. While we have gone through some growing pains together, for the most part, NS has made my web work easy, pleasant and efficient. Whether for my mom and pop clients, my celebrity clients, or my own business, NS has stood beside me through the years. Thank you, NS!
Akash Salian was very helpful and solved my issues quickly! Thanks so much
Janrose Was not only professional to me, she have beautiful and soothing voice! She listened to my Needs carefully. She helps me to find best solution for our foundation,Thank you. As a long time customer of netsol, people Like Janrose make me want to stay connected with Netsol!! ( merci Janrose!)
Customer service is outstanding. I need what I consider “extra help” and the team is always there for me. Fast and complete!
Their last set of upgrades rendered my older webpages unusable. OK, that’s fair, it was an older Drupal7 build. What I cannot overcome is the email system upgrade hid all of my folders and they say they cannot recover them. It is obvious that the folders are still in the system somewhere, but cannot be “accessed”. Several escalations and multiple phone and chat communications are futile to date, either as to understanding the issue or being able to find a fix for the issue. User since 2015.
The customer service rep I was working with (her name was Joy) was absolutely amazing!!! I cannot say enough about her customer service. Hands down the best I have ever had as far as customer service reps. She went above and beyond and was not only patient, but kind and courteous of my needs. I would give her a hundred stars if I could!!
Literally the worst host provider. I’m a web developer, I work with numerous different hosts each week. I don’t want to deal with these guys ever again. Their system is outdated. It glitches out all the time. Their shared hosting the slowest I’ve ever seen. Their customer service is nearly useless. It took me over an hour of verification codes and back-and-forth on the customer service chat today and they refused to actually help me. No other provider is this bad.
ZIAH, from Network Solutions handled my issues with a friendly and very professional approach. I highly recommend NS for all your web and domain needs. I have been using their services since it’s inception. And will be with them god willing for a long time! Thanks NS and it’s CSR ZIAH!
Luna from the Philippines was very patient with me. I had trouble signing in, which I was making errors. She was supportive. She verified email on account we worked on several options re: renewal and she detailed each option for what was best for me. Excellent Customer Service Representative.
Manoj Puttur was amazing at helping me consolidate our account and save us money in the end. We were paying for services we didn’t need for years and didn’t have services that were really essential. Manoj was quick, helpful, professional and courteous.
Lucie, from the Philippines was very patient with me. was so focused and absolutely the best service i have received in quite a while. Network Solutions has great people. Give her an increase in salary. Thank you Lucie.
Great costumer service when needed. I cancelled my service and was expecting to be on the phone for hours trying to make it happen. To my surprise, the costumer service person handled it all in about ten minutes, including moving it up the finance office to confirm the refund. Very good work.
Manoj was very quick to know what my issue was. I was not able to log in to the website builder and Manoj immediately knew what the problem was. Google Chrome was automatically updating the site from http to https and the security settings were not correct.
Camilla is Wonderful!
I pray for Blessings upon Camilla and Network Solutions. I Trust my years with Network Solutions, supports the people and families who we share our online experiences.
Chris A. helped me resolve the initial problem I called about. He was very thorough and thoughtful in his understanding of my problems. He even answered the few questions I had about how to use a couple of the features I was not aware of that I had or did not know how to use. He relieved my worry about having too many emails when he gave me the figure of total GB that I had on my account and how many I still had to go. He was a wonderful customer service rep that is the best, most knowledgeable rep I have talked to in a while who also had the ability to pick up quickly on my customer concerns with my use of Network Solutions and resolve all the issues. Thank you Chris A