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InMotion Hosting Review

Review by Jerry Low
Updated
Disclosure: HostScore is reader-supported. When you purchase through our links, we may earn a commission.

TL;DR: What We Think of InMotion Hosting

Backed by excellent performance and customer support, InMotion Hosting is easily one of the top web hosting choices in the market. There are extensive plans available for website to scale up with. And for those with an already existing site, free migration services for easy transfer.


Suitable for:

Beginners-friendly, Small Business, Enterprise, Developers-friendly, or eCommerce Hosting

InMotion Hosting Review - Website Screenshot

HostScore
71.88%
Promo Coupon*

Website: https://www.inmotionhosting.com/

InMotion Hosting Pros & Cons

InMotion Hosting Pros

  • Affordable pricing
  • Lowest shared hosting plan supports Python, Node.JS, Ruby and GIT version control
  • Choice of data center locations in the United States and Europe
  • Free AutoSSL
  • Built-in hack, DDoS, and malware protection
  • 90-day money back guarantee
  • Free website migration services

InMotion Hosting Cons

  • Lower shared hosting plans lack speed optimization
  • Price increase during the renewal

Jump: See what users think of InMotion Hostingservices?

InMotion Hosting Who? Quick Intro

InMotion Hosting, established in 2001 by Sunil Saxena and Todd Robinson in Los Angeles, California, has grown to become a well-regarded name in the web hosting industry. The company’s foundation by industry veterans is reflective of its deep commitment to offering reliable and user-friendly hosting solutions.

Our InMotion Hosting Experience & Detail Findings

Performance

What server speed features does InMotion Hosting offer?

InMotion Hosting is renowned for its impressive uptime and speed performance. Their platform employs cutting edge technologies such as built-in caching mechanism, HTTP-2, NVMe SSD storage, Nginx / Litespeed server, and various server upgrades to further enhance your website’s speed.

Security

Are websites hosted at InMotion Hosting safe?

InMotion Hosting excels in security, offering top-notch measures to safeguard your website. Their platform boasts features like advanced web application firewall (WAF), free SSL, daily backup, to ensure your data remains secure and your site impervious to common cyber threats.

Supports

Is InMotion Hosting customer support good?

InMotion Hosting is renowned for its exceptional customer support, offering 24/7 assistance through various channels phone, live chat, and email. Their support team is praised for being knowledgeable, responsive, and friendly, ensuring quick and effective solutions to customer queries. Additionally, InMotion provides a vast knowledge base, complete with tutorials and guides, empowering users to troubleshoot common issues independently.

Value for Money

Does InMotion Hosting offer good value for its pricing?

InMotion Hosting is reasonable priced when weighed against its feature offerings and long-term cost. At $3.49 per month (renews at $9.99/mo), basic shared hosting allows you to host 2 websites with 24/7 customer support, daily backup, and 90-days money back guarantee. Higher plans with better features like VPS starts at $14.99/mo, cloud hosting at $6/mo and dedicated hosting at $69.99/mo.

Overall Users Satisfaction

What other users think of InMotion Hosting?

Generally, InMotion Hosting is widely praised by long-term customers for its continuous improvements and reliable server performance.

Users commend the ease of setup and management, along with responsive and helpful customer support. The web host is recognized for its full-ranged hosting solutions and consistent service quality, making it a trusted choice for many.

For additional insights, please refer to the user reviews section below.

Beginners Friendliness

Is InMotion Hosting suitable for beginners?

InMotion Hosting is an excellent choice for newbies and bloggers. Its wide range of plans, starting at just $2.29 per month with a solid 90-day money-back guarantee, offers great flexibility and low risk. Additionally, the availability of dedicated WordPress cloud hosting makes it particularly appealing for those starting out in the blogging sphere.

Small Business Friendliness

Is InMotion Hosting suitable for small businesses?

InMotion is highly suitable for small businesses. It offers user-friendly tools like BoldGrid for website building and essential features such as site migration, Google App integration, and free domain names. Furthermore, its reliable performance and specialized options for eCommerce and platforms like WordPress and PrestaShop make it a strong choice for various small business needs.

Web Developers Friendliness

Is InMotion Hosting suitable for developers?

InMotion’s shared hosting plans are not particular great for web developers. Aside from the allowance that you can create staging sites and work on those, many specialized tools aren’t available unless you switch to VPS hosting and install them yourself.

Host Own Email

Can you host your own email accounts (email@yourdomain.com) with InMotion Hosting?

Yes, you can host your own email accounts with InMotion Hosting. This significantly reduces your costs by eliminating the need for expensive third-party email services.

Onboarding

Is it easy to get started with InMotion Hosting as a new customer?

Signing up and getting on board with InMotion can be a tiny bit frustrating in two senses. The first is that there are simply too many options to choose from (which is a good thing). The second is that your account isn’t activated instantly, and you’ll have to wait a while to start using what you sign up for.

Free Trial

Can you try out InMotion Hosting for free?

Yes, InMotion Hosting offers a 90-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.

Try now: Click here to signup at InMotion Hosting official website

InMotion Hosting Plans & Pricing

InMotion Hosting offers various hosting solutions, including Shared, VPS, Dedicated, Cloud, and Reseller hosting plans. Additionally, the company also provides specialty hosting services, such as Managed WordPress, Email, and Minecraft hosting.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of InMotion Hosting services with several other providers that we actively monitor.

InMotion Hosting Signup Price vs Others

Web HostSharedVPSDedicatedCloudManaged WPWindows
InMotion Hosting$3.49 - 11.25/mo$14.99 - 74.99/mo$69.99 - 749.99/mo$6.00 - 224.00/mo$3.29 - 12.75/mo$ - /mo
GreenGeeks$2.95 - 8.95/mo$39.95 - 109.95/mo$169.00 - 439.00/mo$ - /mo$2.95 - 8.95/mo$ - /mo
Kamatera$ - /mo$4.00 - 12.00/mo$ - /mo$4.00 - 12.00/mo$ - /mo$ - /mo
Web.com$2.95 - 6.95/mo$ - /mo$ - /mo$ - /mo$2.95 - 6.95/mo$ - /mo
LiquidWeb$ - /mo$45.00 - 105.00/mo$199.00 - 549.00/mo$5.00 - 350.00/mo$17.50 - 912.50/mo$65.00 - 145.00/mo
DreamHost$2.95 - 2.95/mo$13.75 - 110.00/mo$149.00 - 399.00/mo$4.50 - 48.00/mo$16.95 - 71.95/mo$ - /mo

InMotion Hosting Renewal Price vs Others

Web HostSharedVPSDedicatedCloudManaged WPWindows
InMotion Hosting$9.99 - 24.99/mo$44.99 - 197.99/mo$69.99 - 749.99/mo$6.00 - 224.00/mo$12.99 - 37.99/mo$ - /mo
GreenGeeks$11.95 - 26.95/mo$39.95 - 109.95/mo$169.00 - 439.00/mo$ - /mo$11.95 - 26.95/mo$ - /mo
Kamatera$ - /mo$4.00 - 12.00/mo$ - /mo$4.00 - 12.00/mo$ - /mo$ - /mo
Web.com$9.99 - 16.99/mo$ - /mo$ - /mo$ - /mo$9.99 - 16.99/mo$ - /mo
LiquidWeb$ - /mo$45.00 - 105.00/mo$299.00 - 549.00/mo$5.00 - 350.00/mo$17.50 - 912.50/mo$65.00 - 145.00/mo
DreamHost$6.99 - 12.99/mo$15.99 - 114.99/mo$149.00 - 399.00/mo$4.50 - 48.00/mo$16.95 - 71.95/mo$ - /mo

Caution: Web hosting prices can change frequently. For the most accurate pricing information please visit the official InMotion Hosting website.

Bottomline: Is InMotion Hosting Right for You?

Tailored to fit the needs of beginners, small businesses, and anyone looking for a broad spectrum of hosting services, InMotion Hosting marks its territory with an appealing blend of affordability, variety, and a welcoming handoff with free migration services. It’s a sanctuary for those who value a balance of cost and quality, offering a hosting haven that doesn’t skimp on service.

However, InMotion is not without its hurdles. Some users have noted that the sprint isn’t quite as good in the lower-tier shared plans when it comes to speed optimization. And, the leap in renewal pricing may have you recalibrating your budget.

Recap: InMotion Hosting Pros & Cons

InMotion Hosting Pros

  • Affordable pricing
  • Lowest shared hosting plan supports Python, Node.JS, Ruby and GIT version control
  • Choice of data center locations in the United States and Europe
  • Free AutoSSL
  • Built-in hack, DDoS, and malware protection
  • 90-day money back guarantee
  • Free website migration services

InMotion Hosting Cons

  • Lower shared hosting plans lack speed optimization
  • Price increase during the renewal

Alternatives: Other Web Hosts to Consider

In case InMotion Hosting is not right for you, below are some alternatives to consider. You can also find more options in our hosting reviews page (full list).

Kamatera

HostScore: 58.7
%
Services: VPS, Cloud, and Reseller

Digital Ocean

HostScore: 72.3
%
Services: Cloud

Web.com

HostScore: 40.3
%
Services: Shared

No news posts found for InMotion Hosting.

InMotion Hosting User Reviews - What Others Think of the Company?


User Recommendations Summary

Recommended: 28
Not Recommended: 28


(Existing user? Submit your feedback here.)



57 thoughts on “InMotion Hosting Review”

  1. I have been a new / returning inmotionhosting customer, I think I made the biggest mistake ever. I have a vps with cwp that is wordpress optimized. It is garbage. I uploaded a elementor based wordpress site, and got hit immediately with a 403 forbidden code and a ton of messages from the vps saying the problem.

    I contact support, I give them error logs I get from them, they tell me the answers are vague. I spent over 12 hours with support this weekend and a day without emails only to be told I’m the problem.

    You can’t tell these tech people, they are stupid, lazy, incompetent or clueless because if you do, you get an email stating you were using unprofessional conduct.

    This is the company people come to be abused, not sure how much longer I’m staying with this trashy company ..

    No, Not Recommended
  2. I have been with InMotion Hosting for 15 years. In that time, I have received exemplary technical support, great performance, and remarkable uptime. I’m very pleased with the service I receive.

    Yes, Recommended
  3. Worst hosting I’ve ever encountered. Don’t know where to begin even…
    Made a purchase and tried to log in, then they say “wrong user or password and that captcha needs to be completed, which it was.
    Then I contact customer service who only say there’s no account in that name.
    Then they say payment is voided, whatever that means, it’s still a transaction made on my side.
    AND they blame me for their fck up(!)
    And also blame me for not knowing what mail I used…… Even though I’m sure and have a received mail from them doing the purchase he keeps blaming me for not knowing or mistyping (as they can’t have any issues I guess..)
    Instead of solving the issue with all their issues on the site (which are alot!) he closes the chat and when I’m opening it again another comes who doesn’t do anything, but the history repeats. I think it’s the same person wroth another which tell me to act professionally when I ask if there’s someone with pubic around as I’ve only been in contact with kids but he’s also just a being a parrot that repeats “there’s no account in that name” to leave the chat and bring in someone else who can’t even read the previous messages (as nothing here works and maintained by kids without any competency.)

    DO NOT EVEN CONSIDER USING THIS SERVICE – FOR GOD’S SAKE!!
    They lost thousands of dollars a month treating me like shìt and not lifting a finger to solve THEIR issues anyway…
    Do yourself a huge favor and use ANY other provider❗
    Edit: I have no desire to mail that incompetent customer service again. I’ve also moved my business to another great provider who aren’t 15 years old and have a good site, great servers and super customer service!

    No, Not Recommended
  4. Very little down time. Best thing is back up service. Problems are always dealt with immediately and effectively. I find Inmotion faultless, and that’s prbably why they are recognized as one of the best web hosts in the world.

    Yes, Recommended
  5. When I infrequently have a problem, mostly my own fault, inmotion has taken care of it, usually while I’m still on the phone.

    Yes, Recommended
  6. Just seamless, not one problem in seven years. Fantastic and knowledgeable support if you do happen to need them.

    Yes, Recommended
  7. I have been with InMotion hosting for nearly ten (10) years and have hosted numerous websites on this vendor.

    Have always had 100% professional, positive, and quick service from technical support. Never had an issues that was not resolved during my conversation with the technical support representative.

    I highly recommend InMotion Hosting over the numerous web hosting sites I have researched and “toyed-around” with using!

    Yes, Recommended
  8. Long term lousy service; russian hackers used my bandwidth, no help from support for passwords not working, all the c-panel ISP block filters failed, website routinely disappeared, third world support don’t speak understandable english and support email responses are nonspecific canned garbage, difficult domain transfer. Over charged for the basic web hosting – they are just resellers for Tucows. They just sit back and fools like me send them money for overpriced Tucows web hosting.

    No, Not Recommended
  9. Gave access to my account to an unauthorized user though their chat window. Then proceeded to make edits to my server on behalf of that unauthorized user.

    No, Not Recommended
  10. InMotion does an excellent job at providing approachable infrastructure and tools for running websites. For my business, they offer a click-to-setup WordPress infrastructure that includes ongoing upgrades and backups.

    In contrast to the other big web-service platforms… InMotion is far superior a many ways. Just one example is that I don’t have to figure out what or how these other service providers decided to rename what are otherwise well-known services. For example, “EC2” vs “virtual machine”. Or, “Beanstalk” for something as simple as a WordPress deployment script.

    Yes, Recommended
  11. One big problem with InMotion hosting is that they only offer outdated/obsolete and useless CentOs 7 as a sole OS. There is no choice of selecting OS through AMP. They change OS on your request but if you rest through Re-Os cloud server, you are again with CentOs 7. On the other hand, competitors offer choices in better and far professional way.

    No, Not Recommended
  12. The support is always there for customers. In-Motion hosting company are pleasant and knowledgeable.

    Yes, Recommended
  13. You always help me cheerfully and never make me feel like I’m an idiot for not knowing something.

    Yes, Recommended
  14. InMotion Hosting is so reliable that it is hard to believe. And their support staff, seldom needed, always delivers. I am lucky to have them hosting our business site.

    Yes, Recommended
  15. “We have been using InMotion hosting services for more than 10 years and we have always had excellent service, both in the operation of the servers and in Technical Support. About the operation of the servers: The online times of the services are very good. We have always easily migrated to their latest generation plans and the number of services available, both for resellers and end users, is excellent. WordPress sites also have very good optimization. On the technical support side: They are a very dedicated team, very friendly and very knowledgeable, always concerned about somehow resolving my requirements and especially emergencies. I am very grateful, because we make an excellent team to provide first-class service to my clients.”

    Yes, Recommended
  16. We are using it for website hosting. Unfortunately, in my opinion, it is extremely sub par. We wanted to upgrade to their VPS services as this seemed like a great choice and USUALLY staying with your hosting company makes everything easier.

    BOY WAS I WRONG. Its been nothing but a mess. Sales said migration was included. Haha, joke on me, included int he fact that I can migrate the site myself, they won’t help at all. Then their platform i is extremely broken. In my experience, it is buggy, and doesn’t work as it should, and their support articles that their chat people love to send you are incomplete.

    In my experience, the support team gets snarky with you fast, loves to push you to billing (so yes, they seem cheaper then much better options like Cloudways but in the end they are actually way more expensive because of the time it takes to deal with their support, bad UI/UX and bugs).

    No, Not Recommended
  17. I do not recommend any one use this company. We have got a malware attack on a plugin, we have had issues logging into both our account as well as the cpanel and to top it all off, their support is basically non existent. I have emailed explaining we cant get in and they reply with a ticket where we have to log in to view it but are still locked out. I send more emails begging for a response via email and No replies. DO NOT USE THIS HOST PROVIDER. I will be changing to a different host. I now cannot even get into the wordpress admin as Ive got a fatal error. So I am now screwed. I am going to have to sign up with some one else and completely rebuild our domain. I am very angry about this, not one issue but 4 unresolved with NO response. Id like to know if its possible to lodge a complaint with some consumer guarantees act organization and have some sort of accountability for this.

    No, Not Recommended
  18. I’ve been a customer for many years and their support has always been the best until they changed their support chat. Now my wait times have been extremely long. Support is one of the main things I use to pick my VPS host provider. May have to look for another provider if this unacceptable support continues.

    2/14/24 I received an email from Inmotion stating they went back to the old support system, Decided to try it.
    !!! Yaaay, It’s back and I had less than a 2 minute wait. I was also able to see my place in the queue. THANK YOU InMotion for bringing back your awesome support!!!!!!!!

    No, Not Recommended
  19. Lately, every time I call, there are 10 callers ahead of me. Also, I have outstanding tickets more than a week old and no response. Technical support availability has been dramatically curtailed. It used to be available with little wait or tickets were responded to within 24-48 hours. No more. I am disappointed.

    No, Not Recommended
  20. I work with inmotionhosting VPS for around a decade and until this year had no problems. So why 3 stars… …because of the support, but not that the support was not knowledgeable, they are amazing and do a great job… but… 48 hours to respond to a ticket. I know CEO’s think they’re smart and downsizing and cutting people off from support, but hope this does not come a bite you in the…

    No, Not Recommended
  21. I always get such amazing support with InMotion. Over 10 years and every single experience has been top-notch. Thanks for all your help!

    Yes, Recommended
  22. We recently moved several business sites from another major provider. Our prior provider was once very good but their offerings and support have remained static for a few years. InMotion supports more current web features at competitive prices. We pride ourselves on needing very little support help, but of course when we do need it it’s critical. We needed it during our migration, in part because the old provider had some “customized” (i.e. not transferable) DNS records in our sites. InMotion was there quickly and skillfully to resolve migration issues. Their support stands out as the best in the industry.

    Yes, Recommended
  23. I have a new InMotion hosting account and need to transfer my existing website to it from another company. 46 hours ago now I raised a ticket with Tech Support asking if they would action the advertised “Free cPanel Backup import” so that I can get up and running. 46 hours later and all I’ve received is the usual initial acknowledgment of my request. Given support is supposedly available “365 24/7” this seems a very, very long time. I’m now beginning to regret the move although I suspect that (if I can ever get up and running!) the actual hosting service will be fine, it’s just avoiding the need for any help or support.

  24. I hosted over 40 websites with inmotionhosting for more than 5 years. All of a sudden, by middle of 2023 my websites started getting hacked and destroyed one after the other. I was constantly reporting the situation to them and they acted clueless and powerless until every one of my websites got compromised.

    By December 2023, the customer service became bizarre and horrible. No response to a chat in 18 hours, sometimes, days. I lost about 7 websites completely and I’ve hard to repair and reconstruct the remaining ones. They proudly told me that the security of my websites while hosting with them is 100% my responsibility. The last customer service rep I chatted with insulted me and I felt very unfortunate to have had any dealings with them. I eventually summoned the courage to move to another host and now I’m fixing things one after the other.

    A very shameful and traumatic experience to say the least. Since the close of 2023, InMotion has been on a downward spiral, and I’m certain it’s a disaster waiting to happen.

    No, Not Recommended
  25. For years, I was a Hostgator re-seller customer. But after they were bought out, my experience with their company, particularly the customer service quickly deteriorated. Too many issues, and I finally had a strong reason to leave them, migrate all my clients, and launch with a new provider. As you can imagine, this was no small task and I did a great deal of research on not only the best hosting company but the best re-seller friendly hosting business. Inmotion Hosting quickly gravitated to the top, addressed my questions, and provided an affordable re-seller hosting program. Once I switched, they helped me migrate my old sites, and get me going on the new system. It was a great deal of work, but they were helpful in making it as painless as possible. Since 2016, I’ve had a great and solid experience while also referring other people to them, and becoming an affiliate of their products.

    No, Not Recommended
  26. WordPress hosting got bad at the end of 2023.
    The downtime was more than 2 days in December.
    In December-January, regular site downtimes.
    Uptime has already dropped to 98.8% according to my estimates.
    Paid for several years in advance, but have to move to another hosting.

    No, Not Recommended
  27. The TECH SUPPORT is just outstanding.
    Really great, knowledgeable folks, always ready to help.
    I refer my VPS and shared hosting clients to InMotion.

    Yes, Recommended
  28. very bad hosting service that I use.
    if anyone think hosting a node js website on their platform please don’t buy totally a bad service. the server did not respond and if you tell them they will say that’s not their problem
    In 2024 how they business i don’t know

    No, Not Recommended
  29. IN Motion Hosting is a Corrupt and Blackballing Company towards customers who pay for low grade shared hosting services. Four years ago I started with this company and many of you might know, all hosting companies are generally the same when you sign up and pay its for “shared hosting” you expect as a customer to get what you pay for not be betrayed by the company…READ IT ALL FOR YOURSELF!!
    radicalgirlfeminist.blogspot.com

    No, Not Recommended
  30. So far, the service has been good. The domain got configured and the cPanel is easy to use. But it takes a while for the chat agent to answer if you need something done because they are flooded with support tickets (makes me wonder why so many problems). The prices are reasonable. But beware… once you get their hosting services, you will get flooded with phone calls from Tucows (their domain registration provider) and various web designers trying to sell services. Today alone, I have received no fewer than 10 phone calls and various text messages.

    No, Not Recommended
  31. I frequently recommend inmotion to other consultants, the price is reasonable and the service is outstanding when I do need to call in for any help – which is rare.

    Yes, Recommended
  32. “InMo Techs Rock!! We have been with them for over 10 years and they have always gone above and beyond to solve any issue. I have several clients on two vps servers and they are great to walk me through the fix so I learn and can grow in my knowledge of how to handle some of the issues myself. They offer support via ticket or chat 24/7, which is good for many issues…but I really appreciate the phone access when I have an issue that needs immediate attention, they respond promptly & professionally. The best hosting company I have found in my 25+ years of webhosting!

    Yes, Recommended
  33. Earlier there support was good & an agent remains available to solve your query. Now the support chat doesn’t work & it goes into articles which is insane , then why these people charge separately for support. I have a billing related query & still not be able to connect with support since half an hour online on chatbot. Do they expect us to remain online 24 hrs to get our query gets resolved?

    No, Not Recommended
  34. I was looking for a new web hosting service and mistakenly went for InMotion Hosting.

    After checking with their sales agent how ‘easy’ the transfer process was, and how 24/7 the support is, I went ahead on a 1 year offer (incidentally, they’ll get you for $60 and increase it to $200+ on renewal).

    As soon as I signed up, I contacted support and all they did was send me a link and told me that help transferring would cost $199.

    On trying to facilitate the transfer myself, their phpmyadmin page with the new database I created kept consistently crashing – it would either freeze, or when I clicked my new database to import the file, it froze at that point.

    So I try to do it myself and can’t even get past the first hurdle because of their buggy platform. Anyone would think they want customers to pay the $199

    Requested a full refund less than 2 hours after signing up. Just a shame I can’t invoice them for my wasted time, should have kept on scrolling.

    No, Not Recommended
  35. Due to very bad customer support I verbally cancelled my subscription within the 90 day money back guarantee. I was told the money would be refunded in 3-5 business days. It is now into the 7th business day and nothing has been refunded. I don’t like this kind of “money back” guarantee that does not honestly take care of the issue.

    No, Not Recommended
  36. InMotion has provided consistent, through-the-roof quality service. Their responses are quick, their service team is knowledgeable, no matter what the issue they’re on top of it.
    STRONGLY SUGGEST THEM!

    Yes, Recommended
  37. I moved to InMotion Hosting from one of the large providers in the past. In contrast, InMotion Hosting has provided amazing rapid customer service. They answer questions quickly and completely, and they are pleasant to deal with. Would never return to any of the huge companies for services. Very pleased with the switch.

    Yes, Recommended
  38. InMotion to me speaks of a reliable stability that allows me to focus on my business, always knowing that my site is up and in good hands. Their customer service is exceptional and their rates are competitive. I trust InMotion with several domains. They are an A+++ provider.

    Yes, Recommended
  39. “~10 years with InMotion, working with multiple sites, Inmotion rises above all and shines. Thank you Inmotion. You make my life so pleasant as you do the heavy lifting for me. And you earn the full array of stars.”

    Yes, Recommended
  40. I have been with inMosion for a few years now and had minor issue which were swiftly resolved with their excellent support and quick response times

    Yes, Recommended
  41. I have been with InMotion Hosting for many years and what set them apart from other hosting companies was their exceptional phone support. As of late I have had to wait 3 to 4 hours for help. The recording always states that there are more than ten customers in the queue ahead of me. After being on hold for a while, they asked if I wanted to be placed on the call back list. So, I tried that. That does not work any better. Now they have lost that coveted edge they had over their competitors. It is disappointing.
    Update: called today at 3:30pm waiting for call back, now 8:00pm

    No, Not Recommended
  42. We have been an InMotion customer for over a decade and do not understand what has happened in the last week. Support tickets go unanswered for 6 DAYS and counting, phone cues (if you can get in line) say the call wait will be many, many hours, and our server is a mess with no way to get it fixed. What has happened to this once-venerable company?
    ***Update***: Despite what the “brand ambassador” said below, we’ve left InMotion. Sent multiple emails to the “Director of Customer Success” and never heard from them. We even had to start legal action to get our own domain released on time. Apparently since their move to Virginia Beach they didn’t take a lot of the competent tech people with them and it shows. Sincerely hope InMotion can return to the excellent company it once was but right now it’s an out-of-control mess from our pov.

    No, Not Recommended
  43. Worst hosting ever. I purchased there launch plan December after that maximum time hosting has problem and very low resource also. I contact them many times via live chat and ticket, I have proof. Also support is totally gurbase. Recently I asked them to refund my money they refund only 4$ instatde of 24$. TOTALLY LOSS MONEY AND STAY WITH THEM.

    No, Not Recommended
  44. InMotion sold me on upgrading my server for more CPU.They completely botched the migration and all my sites are down – more than a dozen.

    The offer no answers on ETA of afix and can’t even offer an idea when they will start. The custeomer support line takes 20 minutes. The “live” chat NEVER has anyone respond.

    The mark of a good company is when you need them to respond. This company cannot be trusted.Keep your distance.

    No, Not Recommended
  45. Servers were very very slow and sluggish, seem to be really oversubscribed on the current hardware configuration. We popped some test sites up and trying to configure them through the control panel was near on impossible. Page loading times are abysmal even on pages with normal static content. All in all we found this hosting solution extremely poor in terms of performance so we moved to a proper hosting company within 2 days.

    No, Not Recommended
  46. If you have a simple wordpress website, Inmotion will probably work for you but, if you’ve got a mission critical site, think long and hard.
    You get 2 hrs free support to get your site up and to be sure that isn’t even nearly enough and you’ll pay $90/hr after that and they are slow to respond and slow to catch on to what you need. It can get worse.
    Even if they have hardware or “technical” problems on your server/site, expect to pay to find out what is the problem and don’t expect any estimates on when it will be fixed.
    And, the salesman will shmooze your into oblivion until that 30 day money day back period has expired. But, he’ll forget your name after that.
    You’ll also discover the left and right hands don’t communicate. Today, I experienced outright outages of my website and it took an hour for the tech support agent to discover that it was a bad JSNode that had been bad for over 24 hours and hadn’t yet been fixed. Expect your site to go down from time to time and no one has any idea of why or when it will get fixed. But, you’ll have to pay for that information. And, they have lots of excuses as to why you should pay.
    Beware.

    No, Not Recommended
  47. I have been a member of InMotion Hosting since 2017 and have used several hosting providers before finding my footing with them.

    The services provided by ImMotion Hosting have consistently exceeded my expectations -it just ran- without a hitch.

    However, in the few instances I did require assistance, the team demonstrated professionalism, approachability and quickly resolved my queries.

    This experience solidifies my trust in your commitment to excellence, service, and value. Without a doubt, my journey with InMotion Hosting has been exemplary. I encourage the continuation of your commendable practices as they are genuinely praiseworthy.

    Yes, Recommended
  48. Moved to InMotion Hosting after 17 years with another host. My plan included Chat Support, which I was leary of. However, my two sites were migrated, including emails, etc. and were up and running within hours, all via Chat Support. I never would have expected things to be up and running within such a short time. The Hosting/Migration charges were also a much better deal. I highly recommend InMotion Hosting. I received better service and quicker service than I ever experienced with my previous host.

    Yes, Recommended
  49. Our business emails start rejecting emails from our regular customers. Called support, find out they just implemented a spam software, was told either to upgrade to dedicated server for up $450 per year or cancel the service, they cannot do anything about it.
    If I can switch, I will do it in a second. cannot receiving emails from customers is unthinkable.

    No, Not Recommended
  50. They used to be a great hosting provider. I’ve been with them around a decade, I’ve already paid ahead of time and no longer rely on them as something for production environments, when my time is up I will likely migrate the rest of my projects elsewhere. This last week alone, my sites and others I manage from different accounts have been down twice, and in the process have had between 3-5 hour wait times to get any time of tech support response (while their sales lines were answered in moments). The servers themselves have been overall pretty decent, but if you are looking for reasonable support times for technical issues I’d look elsewhere.

    No, Not Recommended
  51. “I’ve had several websites on InMotionHosting for a number of years and I have never been disappointed in their service or (especially) their support. Their prices are fair, their services are dependable, and their support is top shelf.”

    Yes, Recommended
  52. I am actually writing a comparison review of the major hosting providers for a popular online magazine. I am comparing the Provisioning steps for both VPS and Web Apps.

    I have reviewed ten so far. I am including how difficult it is to cancel the service. InMotion requires you to call their Sales office.

    No, Not Recommended

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