Is HostPapa Any Good? Our Opinion
HostPapa stands out for its global reach, local support in multiple countries, and clear plan transparency. It’s a good fit for users who want affordable hosting without sacrificing reliability or accountability.
Who’s it best for? HostPapa is best for small businesses and beginners who want affordable hosting with reliable local support.
Website: https://www.hostpapa.com/
HostPapa Pros & Cons
HostPapa Pros
- Affordable entry pricing — NVMe storage, CloudLinux OS, and free SSL included even in basic plans.
- Global operations with local support
- Beginner-friendly setup with cPanel control panel and free migration
- Excellent customer support
- Extra business services, offers Microsoft 365, Google Workspace email, web design, malware removal, and more
- Strong public reputation with consistently positive user feedback
HostPapa Cons
- Limited websites on lower tiers — only 1 site on Essentials and 5 on Growth plans.
- Entry plan lacks staging and advanced security
- No data centers beyond North America and Europe
- High renewal rates for shared plans
Founded in 2006 by Jamie Opalchuk in Burlington, Canada, HostPapa boasts a powerful pedigree with decades of expertise in web hosting. Having initiated its journey with shared hosting plans in 2005, HostPapa has since expanded its horizons through strategic acquisitions and partnerships, elevating its stature in the web hosting and design realms. Some notable hosting brands they acquired recently include HostLabs, Lunarpages, PacificHost, Santa Barbara Hosting.
Is HostPapa a good web host?
Yes, HostPapa is a good web host — especially for beginners and small businesses. The company has evolved far beyond its Canadian roots, now operating globally with data centers in the United States, Canada, and the Netherlands and support teams spanning 37 countries. Its shared and WordPress hosting plans run on fast NVMe storage and CloudLinux OS for better stability, backed by a 99.9% uptime guarantee. HostPapa’s pricing is affordable, and its Premium Plan offers solid value with 200GB storage, 4× server resources, and support for up to five websites.
What sets HostPapa apart is its transparency and customer support. The company openly lists the server resources for each shared plan and provides local phone support in 16 countries. Its support team is responsive, knowledgeable, and consistently praised by users on Trustpilot (4.7 stars) and here at HostScore (80.13%). While entry-level plans lack staging and advanced security features, the platform overall remains dependable, beginner-friendly, and worth every dollar.
How reliable is HostPapa’s uptime and speed?
We haven’t tested HostPapa directly in the past 24 months, but overall customer satisfaction remains high. The company also publishes its service uptime records publicly (see screenshot below), showing transparency in how its servers perform over time.
In terms of infrastructure, HostPapa provides the essentials for decent day-to-day performance. It supports HTTP/2 for faster data transfer, includes a global CDN to improve loading times worldwide, and uses NVMe storage in shared plans for better responsiveness during traffic spikes. That said, there are no advanced performance features like built-in caching layers or proprietary optimization stacks. For most small to medium websites, HostPapa performs reliably but users with heavier workloads may find better speed tuning options beyond their shared plans.
Does HostPapa keep your websites secure?
Yes. HostPapa provides a balanced mix of essential and advanced security features across its hosting tiers, though coverage varies by plan.
Core Security Protections
All Shared and WordPress Hosting plans run on CloudLinux OS, which isolates user accounts to prevent cross-site contamination. Each plan includes a free SSL certificate to encrypt traffic, while higher tiers upgrade to Premium Single or Wildcard SSL for extended domain protection. HostPapa also maintains firewalls, malware scanning, and intrusion detection systems at the server level to block unauthorized access before it escalates.
Advanced Security Tools and Plan Limitations
However, Imunify360, the host’s advanced security suite, is excluded from entry-level shared plans (see screenshot below). As a result, beginners miss key protections such as automated malware removal, Web Application Firewall (WAF), real-time security alerts, and a site security seal — tools many competitors include by default. Higher-tier and Managed WordPress plans integrate Imunify360, Protection Power, and daily offsite backups, enabling proactive threat detection and fast recovery.
How helpful is HostPapa’s customer support?
HostPapa’s customer support is one of its standout strengths. The company provides 24/7 multilingual assistance via live chat, email, and phone, with local phone lines available in 16 countries. User feedback and independent market research consistently highlight the responsiveness and professionalism of HostPapa’s support team. Agents are frequently described as attentive, patient, and solution-focused, particularly when guiding beginners through site setup, migration, and technical troubleshooting.
Is HostPapa’s pricing worth the value?
Good Value Overall But Restrictive Lower-tier Shared Plans
HostPapa delivers strong introductory value across its shared and VPS hosting plans, though long-term competitiveness varies by tier. The entry prices are appealing given the inclusion of NVMe storage, CloudLinux OS, free SSL certificates, and Imunify360 protection on higher tiers. The platform also includes free website migration, reducing friction for users moving from another host. For first-time customers, these bundled features make HostPapa a cost-effective and low-risk starting point.
The lower-tier shared plans, however, feel restrictive relative to competitors in the same price range. The Essentials plan supports only one website, while the Growth plan allows up to five. Competing hosts like Hostinger and HostArmada typically support 100 to unlimited websites at comparable rates. Core security tools such as malware scanning and Web Application Firewall (WAF) are also excluded from the entry-level plan, requiring either an upgrade or paid add-ons to achieve full protection. Despite the low signup cost, these omissions make the base plans feel minimal for long-term use.
Higher Renewal Pricing
Renewal pricing introduces another consideration. Shared and WordPress hosting plans increase significantly after the first term, which diminishes their long-term cost advantage. HostPapa does maintain clear transparency by publishing renewal rates upfront, but buyers should budget for the higher ongoing rate. In contrast, Managed WordPress and Dedicated Server plans retain their promotional rates upon renewal, avoiding the steep post-term price hikes common in the industry. For instance, the Managed WordPress Start plan remains at $19.95/month, while the Dedicated Spark plan renews at $59.95/month, both maintaining predictable long-term value.
What do users think about HostPapa?
From what we see, there’s a general consensus that HostPapa excels in various ways. This covers ease of use, features provided, customer support, and more. Technical support staff are especially praised for being attentive and solution-oriented.
Unfortunately, HostPapa’s reputation seems to take a small hit from its acquisition of other hosting companies like Lunarpages. Customers on those platforms complain of poor services – something which should be resolved in time as they fully integrate into HostPapa’s ecosystem.
For additional insights, please refer to user reviews section below.
Is HostPapa a good option for beginners?
Yes, HostPapa is a great starting point for beginners who want an affordable and hassle-free way to launch their first website. The low signup price, combined with NVMe storage, free SSL, and website migration, makes it easy for new users to get online without spending much. The cPanel interface is familiar and straightforward, while the WordPress one-click installer streamlines setup even further. For users who have never hosted a website before, HostPapa’s onboarding guides, tutorials, and responsive support team make the learning curve very manageable.
However, new users should be aware of the limitations in the lower-tier shared plans. The entry plan only supports one website, and the next tier allows just five — which can feel restrictive once you start expanding. Additionally, HostPapa doesn’t currently operate data centers in Asia-Pacific, the Middle East, Africa, Oceania, or South America, which means users in these regions may experience slightly higher latency. Even so, for those in North America or Europe, HostPapa remains a reliable and beginner-friendly choice that balances cost, features, and simplicity.
Is HostPapa a good choice for small businesses?
HostPapa suits small businesses that need a web host combining scalability, responsive support, and professional services. Beyond standard hosting, the company provides website design, Microsoft 365 / Google Workspace email hosting, and security add-ons, enabling busy business owners to manage multiple online needs from one provider. During our own testing, the support team responded quickly via live chat and delivered accurate, helpful answers — valuable for teams without in-house technical staff.
HostPapa offers a clear upgrade path as your business grows. You can start with shared hosting, then upgrade seamlessly to VPS or dedicated servers as traffic and technical demands increase. This scalability brought additional advantage for small to mid-sized businesses planning long-term growth. Its Canadian ownership also appeals to users who prefer supporting a North American company known for transparent business ethics and a people-first culture.
However, there are trade-offs. The lower shared plans are too limited for business use, lacking staging tools and advanced security. Pricing at higher tiers is slightly above market average, and the absence of servers outside North America and Europe restricts performance for global audiences. Still, for small businesses operating mainly in Western markets, HostPapa remains a reliable, well-supported hosting provider with room to scale.
Is HostPapa suitable for web developers?
Yes. HostPapa provides a developer-friendly environment with strong support for scripting, version control, and server management, though flexibility depends on the plan. It includes SSH access, multiple PHP versions (5.6–8.1), and supports Perl, Python, Ruby, and Git integration. All modern plans run on NVMe storage, which accelerates I/O performance, while staging environments are available on Optimized WordPress and Managed WordPress tiers for safe testing and deployment. Developers on VPS and Dedicated Server plans gain root access, OS selection (CentOS, Ubuntu, Debian), and guaranteed resources, enabling complete stack control.
However, HostPapa shared hosting introduces resource constraints. HostPapa limits CPU cores, memory, and I/O throughput based on plan tier — the top shared plan allocates 8 CPU cores and 2 GB RAM per process, which is adequate but not high-end. Cron jobs are restricted to 30-minute intervals on entry tiers and 10 minutes on the Elite plan, which can hinder high-frequency automation.
Can you host custom email with HostPapa?
Yes, you can host your own email accounts with HostPapa. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How easy is it to get started with HostPapa?
HostPapa provides extensive self-help coverage through its knowledge base. Although the platform and tools are user-friendly, new users still have questions. Most answers are available in detailed, well-structured articles that remain easy to follow.
Does HostPapa offer a free trial or refund guarantee?
Yes, HostPapa offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & sign up at HostPapa official website
What features does HostPapa include?
Which control panel does HostPapa use?
HostPapa uses cPanel as its primary hosting control panel. cPanel allows users to manage domains, email accounts, databases, and backups from one familiar dashboard. It’s beginner-friendly and widely supported, making migration from other web hosts relatively seamless.
That said, cPanel licensing costs have continued to rise since its acquisition, and these increases are often passed on by hosting providers. Users on HostPapa VPS or reseller plans should be aware that future pricing adjustments could reflect these external changes.
Where are HostPapa’s servers located?
HostPapa operates servers in North America and Europe, with data centers located in the United States, Canada, and the Netherlands. Server location directly affects latency. Hosting in the U.S. improves response times for North American visitors, while choosing Europe benefits audiences in that region. For websites with a global reach, pairing HostPapa’s servers with its integrated global CDN ensures more consistent load times worldwide.
Does HostPapa scale well with traffic spikes?
No. HostPapa’s shared hosting environment does not scale automatically during sudden traffic spikes. It operates on CloudLinux OS, which enforces resource isolation and predefined usage limits for CPU, memory, and I/O throughput to maintain overall server stability. When an account exceeds 1% of total system resources for more than 60 seconds, CloudLinux automatically throttles processes to prevent server-wide slowdowns.
To HostPapa’s credit, the company publishes a detailed resource allocation chart outlining per-plan limits for CPU cores, entry processes, inodes, and database size, helping users understand how each shared tier performs under load. These limits are adequate for most small business, blog, or portfolio sites but can restrict eCommerce, LMS, or community-driven workloads that experience sustained or seasonal traffic growth. To accommodate heavier workloads, the web host recommends upgrading to Pro or Ultra shared plans for increased CPU and memory capacity or migrating to a VPS plan with dedicated resources and guaranteed performance.
How does HostPapa handle backups and restores?
HostPapa does not include free backups by default. Backups are available as a paid add-on, which increases long-term costs for site owners.
Does HostPapa include free domain and SSL?
HostPapa includes a free domain name with all shared hosting plan. This helps beginners start a website without extra cost.
Every site hosted with HostPapa includes a free SSL certificate, ensuring encrypted connections and baseline site security at no extra cost. This saves users both the expense and the hassle of purchasing and configuring SSL separately.
Does HostPapa offer free website migration?
Yes, HostPapa offers free website migration. The migration service transfers your files, databases, and email accounts from your old host to HostPapa without extra cost. This saves time for beginners and reduces the risk of errors when switching providers. Free migration is especially useful if you run WordPress, WooCommerce, or other CMS-based sites that require careful handling.
How much does HostPapa cost?
HostPapa offers multiple hosting types, including Shared, VPS, Dedicated, and Reseller Hosting. Prices vary depending on features like server storage, memory, addon security protections, and contract length.
HostPapa Plans & Pricing
| Hosting Type | Signup Price | Renewal Price |
|---|---|---|
| Shared Hosting | $2.95 – $9.95/mo | $8.99 – $27.99/mo |
| VPS Hosting | $5.95 – $86.95/mo | $9.99 – $106.99/mo |
| Dedicated Hosting | $59.95 – $319.95/mo | $59.95 – $319.95/mo |
| WordPress Hosting | $19.95 – $114.95/mo | $19.95 – $114.95/mo |
What Should You Know About HostPapa’s Pricing Structure?
HostPapa uses a signup-renewal pricing model. Plans appear cheap at signup ($2.95/mo for basic shared hosting), but renewal prices rise to the standard rate ($8.99/mo). You should compare both signup and renewal costs to understand long-term value.
Note: Because hosting fees change regularly, always confirm the latest HostPapa prices on the official site before signing up..
Final verdict: Should you choose HostPapa?
HostPapa is a dependable choice for beginners and small businesses that value transparency, simplicity, and real human support. It may not have the most advanced speed stack or automation tools, but it delivers solid uptime, straightforward pricing, and responsive assistance across multiple countries.
The shared hosting plans offer good value at signup; with NVMe storage, free SSL, and cPanel management included. The Premium Shared Plan stands out as the best starting point for most users, balancing cost with enough resources for multi-site use. From there, upgrades to VPS or dedicated servers are seamless.
Still, HostPapa’s entry plans feel limited for developers or growing sites. Staging tools and advanced security features are reserved for higher tiers, and global performance is strongest in North America and Europe due to limited data center coverage.
Overall, HostPapa suits users seeking affordable, beginner-friendly hosting with reliable support and room to grow. It’s a people-first hosting company that keeps things simple — and for many, that’s exactly what matters most.
Today I worked through the support chat of Host Papa. Hacene. A was great to work with. He walked me through the process through a variety of screen shots (both by him and requests from me). He helped me with messages that appeared on my screen and provided solutions. In one case he created a ticket for me. I tend to know my stuff – so it was great working with a support person that knows his!!!
Hostpapa offers a great customer service, which is exactly what I needed with a reliable reseller hosting plan for my customers, thanks guys !
Host Papa is great, we’ve been with Go Daddy for years who were consistently trying to up-charge us and sell us things we don’t need. We don’t sell things off our site. We don’t have a cart. We are a distributor for Talent. Host papa understood what we wanted and are providing us with the services we need. Have been very happy since we made the switch to host. Papa. I’ve recommended Host Papa to my colleagues.
.. I received excellent service from Jericho M. .. Jericho M. identified the many steps required to transfer my domain & then executed them all for me, making the process very easy & time saving for me .. many thanks to Jericho M. for providing excellent assistance .. Helen D. ..
Jericho M. is an excellent Customer Services Support. He’s guided me in effective way to host my new domain in HostPapa with an ease. Much appreciate. John
I have been with HostPapa, and before that Korax, for decades. I always had great service with Korax, and when they merged with HostPapa, I was a little concerned that they might not be as responsive – but I was wrong! HostPapa always helps with any issues we have, whether they are because of our outdated web pages, or anything else. They were extremely helpful in helping us migrate two old websites to Wordpress, keeping multiple versions up until we were able to finish the work. They have email support for larger issues, and live chats for simple things. Their prices are great as well. I can’t recommend them enough, they make running my business much easier!
If you’re looking for consistent, reliable hosting and INCREDIBLE service, you can do no better than HostPapa. Had an issue with a different provider and ended up coming back to HostPapa – they resolved the issue quickly and set my mind at ease. Big thanks to the team, in particular Andrea and Gabriel!
Their customer service is amazing and impressive. This is exactly what I wanted from a hosting service. I really appreciate their chat service, which allows me to contact them anytime with any issues I have. Additionally, HostPapa provides a very sustainable hosting service.
Every time I need help, the HostPapa team answer my chat within seconds and get straight to fixing the issue. What I love is that they don’t waste time with long-winded circular conversations like the support chats on other platforms that drive me bonkers. They quickly recognise the issue, tell me what it is, and then fix it or tell me how to fix it, whichever I prefer. It’s honestly so refreshing. Thank you HostPapa xx
I have had my website crash twice. The team at Hostpapa were quite easy to reach; I had them on chat both times within one minute. The first time, they had the site up within minutes; the second time, it had to be escalated; however, they once again had it fully recovered and operational. I appreciate their astute work and resolutions.
I have been a HostPapa client for many years now. The reason for that is their excellent, customer-friendly staff, all around; support, sales, & billing. They are eager to help and are very knowledgable. In all my years with HostPapa, I have never been dissapointed. I would recommend HostPapa without any hesitation.
As a client of HostPapa for more then 15 years there is not enough good things I can say about my experience with them.
Whether it is Billing or Tech Support HostPapa has always been there for me.
I go to these guys for everything. Domains, web hosting, email, SSL, etc. Why?
It’s easy to get all these things done.
But, more importantly, their support is second to none. I think their support system and team should be a A+ case study for excellent customer retention. The chat function is easy to use, the wait times are always low, the team is always kind and knowledgeable, and above all, they always solve the problem!
I have gone out of my way to stay with Hostpapa in every case that I can.
Initially we chose HostPapa and their web services for two reasons; Canadian-based, and competitively ranked in the market.
Several years of hands-on experience later, we have come to learn that there is a great deal more to this company than we thought. Their offerings include a wide range of business plans, everything is run on high-performance servers, and their customer service is outstanding. It’s been the best business decision we’ve ever made!
If an issue occurs, I know we have the full support from the team at HostPapa, this is extremely reassuring, I don’t need to explain my issue over and over again to different team members. Everyone is able to help me at any time, so communication is paramount to any business, and I appreciate we are all busy but for me communication is king, which is a rarity in todays businesses. Thank you to the team for your support.
Each time i need help the service technical support take the time and help me well. all tech i have talk to some problem each time its easy and simple … i recommand host papa to anyone !
its the best hosting service !
Sorry my english is bad but the first think we need talk its the better service we receive when we are a hostpapa customer !
Thx hostpapa =)
The website was down due to some unknown technical glitch. A call to the support line resolved it quickly going through three levels of support escalation to have the site back up and running in under 15 minutes.
Fabulous support. Thank you team!
I’m not a specialist in website construction and maintenance. On a few occasions, I’ve called on HostPapa’s support and your service has quickly helped me out. Our association is a nonprofit and doesn’t have the budget to pay for professional support. Fortunately, with HostPapa’s support we find everything we need for our web visibility. Thank you for your support.
I was with them for 10 years. I started off with a shared plan, but then they forced me to upgrade to a VPS as they said I was using too many resources. They offered no help to try and reduce resource use, (which according to 3 other host providers was easy) and forced me into a very expensive plan that I did not need. They did very poorly at optimizing the server, even though I paid for a managed service. The customer tech support takes 1-8 hours to respond, and it is a new person every time and they do not read through the conversation history so you have to start over and re-explain the issue over and over. It is super frustrating. I would not recommend them when there are many better compagnies that know what they are doing.
I ran into an operation I didn’t know what the outcome would be so I called your chat line. I waited only one minute for a response. Wow. Oussama helped me to correct my problem within two minutes.
On his advice I was able to complete my task easily.
All in all I would say he was fast, polite and knowledgeable.
Response to my trouble ticket was extremely fast and the system was fixed almost immediately. After it happened again, the staff were kind enough to educate me on some every simple processes I was unaware of that resulted in me discovering that I was unintentionally causing the issue. I followed their instructions on how to correct those errors and the system has worked perfectly since. Fast, friendly, and efficient. Everything a service organization should be!
The perseverance of those dealing in customer service is outstanding. I had an issue that was not easy to resolve and they worked on it for hours until they were finally able to come to a solution. I was grateful for their communication throughout. Any time I’ve ever had to contact IT support, they have always delivered and their customer service is like no other.
My experience with working on websites goes back to the days of coding native HTML. I find it hard to believe that no knowledge of that is necessary anymore with sites like HostPapa.
I sometimes feel that I am being rather thick when I encounter a problem with using their site builder program or another way of creating a website. I have the feeling that if I could just dig down a bit and use some coding knowledge that I would be OK.
It is not set up like that, however, so I have phoned for help for what has seemed like a ridiculously simple problem upon occasion. I have always found the helpline to be sympathetic and helpful. They have always helped me fix my problem without having me feel like an idiot. Very happy about that!
Great Costumer Service. I asking for assistance to setup some specific configuration and got it resolved in less than 24 Hours. I agree that HostPapa is not the cheapest solution but worth to pay a little bit more as other Host Service Provider because of their CS.
Both prices and customer service are great. HostPapa is a wonderful choice for small businesses with a low budget. It offers good quality, despite the affordable prices, and its cPanel is very user-friendly. The customer service representatives are very knowledgeable and help you gain new skills in working with cPanel when you encounter technical problems. Personally, I am very happy with HostPapa.
Support staff was friendly and helpful. Turned out I didn’t really need their help because it was me that was imperfect 🙂
Hostpapa agents are always ready to help you asap. Immediately after starting a chat. They will always help you get a solution.
Whenever I encounter an issue, the HostPapa team is consistently available to resolve it. They have never let me down.
We always find the customer service at HostPapa goes above and beyond my expectations. They are so helpful and always try to help with any queries and quickly fix any problems we have. We have been with HostPapa for over 5 years now and plan to stick with them because of their great customer service. Thank you for always being so helpful.
Everyone knows esp SMEs that finding a reliable web hosting provider is a daunting task. Many well known names are good on product but not in support unless you are their premium customers. I have been dealing with various web hosting companies over the last 25 years whilst trying to find the best ones suited for my friends’ small businesses. Sure if you have the monies to throw and pay for the support, you probably have no complaints. With small businesses, budget and the right fit comes into play. They don’t always need fancy stuff. Just basic, reliable company who has a great support & customer service team to ensure that when things go awry, they are behind you. That’s where we find all these qualities in Host Papa. Their customer service and tech support team is always prompt in addressing any concerns that we have, In a world where everything now is “bot” thank god we still have the human touch. So yes, I give a 5 star to Hostpapa any time. Keep up the great work!
someone responded on chat immediately. He suggested solutions which solved my problems. He answered all my questions and was willing to wait while I tried his suggestions to ensure they worked. He was knowledgeable, professional, polite and helpful. Could not ask for more.
I had an problem with a security issue and wasn’t able to fix it myself. So I contacted HostPapa Support via their online chat and they fixed it. They also advised how to fix it myself in the future. These guys rock!
I had a problem with double billing. It turned out that the problem was with the PayPal, but the HostPapa team went an extra mile, without any delays, to help and check their accounting. Thank you for all the help.
The service, the speed of the service, the kindness of the people at the service, they take the time to sort everithing out and see if everything is working to our complete satisfaction, Which is why I recommend Hostpapa
Since becoming a HostPapa customer, they have always been there when needed. I have no issues with the service and the customer service team is the best. I would highly recommend HostPapa for your hosting needs and much more.
I have been with Hostpapa for some 6 years, I have found them reliable over this time with very little problems but instant chat support when there was. I have very simple website needs so found the hosting had gone up in price and due to covid losses to my business has to be economical with money so had to switch away to save money on introductory deals with other hosts but would definitely consider switching back to Hostpapa again some time.
They always help you, they will go extra miles for you.
One of the best and most responsive customer services on the planet! I needed technical support a few times because I’m new to making websites. Each time the response was *immediate* and helpful. They always solved me problem or walked me through how to fix sth. myself. This is customer support like you used to get it in the 60s and 70s … never any wait time and never any automated runarounds. I always get a real person without delay. Highly recommend HostPapa
Always reliable web hosting service from Host Papa. I have been with them for many years and have experienced no down-time with any of my websites or email accounts.
Host Papa’s customer and technical support is second to none in the industry. Fast, cheerful and reliable service always.
I have been with HostPapa for years, when they were Lunarpages before! I no longer have my original web designer, but HostPapa has helped me with various questions and fixes, all without issues and made my life easier in keeping my website running smoothly.
Timely responses – thanks very much.
Also helpful to have a choice between Chat for more urgent matters, and being able to open a ticket thread for less urgent or more complex matters.
Many thanks!
I was grateful to receive excellent support today. My hostpapa support technician was professional, patient, pleasant, and resolved my issue perfectly. I couldn’t ask for more. Thanks!
The HostPapa technical team always responds quickly. They are extremely professional and issues are resolved quickly. Highly recommend.
Wish I had gone to HostPapa sooner. With 5 domains, one business I fell into the godaddy pit. Sure years ago they were ok. As they have grown (godaddy) support and mail service declined in my experience I made the jump to HostPapa. And HostPapa made the transition one I wish I had made sooner.
Billing is accurate an more affordable even with the exchange rate. The best, and I repeat the best part has been HostPapa’s customer service. They have been a blessing to a novice such as I. I do not have the time or the inclination to learn the web hosting world. What I do know is every time I had an issue, a note to customer support did the trick. The response has always been within 24 hrs via portal. I recently tried the chat feature expecting the same useless script response.
I was soon surprised I was connected to a to a real human being who took my hand and made the corrections I did not know that needed to be made to secure my email client.
I have been using HostPapa several years with no intention to change. Wonderful product.
Your agents are knowledgeable, professional and beyond helpful. Also, help is immediate.
I have had my websites hosted by HostPapa for ten years already and I have only praises for their web tools, their tech support, and their multilingual costumer services. I hope they will remain a Canadian company always.
I had an email issue and the Customer Service Technicians were prompt and friendly. We resolved the problem quickly and efficiently.
When my last website host went belly under Hostpapa bought it, and I went with them. At several points the site went down due to SSL certificates, and Hostpapa failed to notify. And it’s happened again, not even an email. We were down for three days at the peak time for our main product, Amethyst. Both my webmaster and I were screaming for them to fix the SSL certificate but they do anything for three days and it was simple for them to get it together. Zero support or apology.
The service is quick and professional. I am always satisfied when I need some help. Also, they serve me in my language, in French.
Five stars all the way! The service, the support, and the overall experience were outstanding. I will definitely be a repeat customer and will recommend them to everyone I know.
I’ve been a customer for more than 5 years now, and have always received great customer service.
Rating them 10 out of 10, fantastic job solving issues I needed help with, quickly and thoroughly – every time!
Transferred our site to them for hosting in September, emails broke immediately and took 3 – 4 days to be fixed. Emails continued to break for 3 months, 8 tickets later, issues still there and unresolved. Website hosting was also botched and displayed old site for 1.5 months, until they realised, they were showing 2 different versions. On top of this, their ticket system for support, keeps asking the same questions without reviewing previous tickets related to same problem and fails when you try to send attachments with screen shots. I wish I never touched them; their support is poor and qualify of work is worse.
This is a great patient management system that offers many other services. I recomend it.
I’ve used HostPapa for multiple sites over several years, and have found them to be very reliable. They occasionally have a sale that makes their pricing very competitive, but be aware that it will automatically jack up and auto-renew after that period, so make sure to keep an eye on that. I’ve only needed support a few times, but they’ve been on-point and dogged in pursuing a solution as soon as I request it.
Service is always quick, efficient, friendly and professional. These folks are great to work with. Highly recommend.
As a loyal customer of HostPapa for over 5 years, and with a history of utilizing hosting services since 2002, I feel compelled to share my outstanding experience with this company. In the vast sea of hosting providers, HostPapa distinguishes itself with its exceptional customer support, setting a high benchmark for the industry.
Mistakes happen; it’s an inevitable part of any service. However, what matters most is how a company responds to these mistakes. HostPapa has consistently impressed me with their swift action and dedication to resolving any issues, ensuring minimal inconvenience to their customers. This proactive approach to customer service is a testament to their commitment to excellence.
In my extensive network, I’ve heard numerous complaints about other hosting companies. This contrast further highlights the superior service provided by HostPapa. I have confidently recommended HostPapa to many, from novices in the world of hosting to seasoned veterans seeking a better experience. The feedback I’ve received has been unanimously positive, with not a single individual regretting their switch to HostPapa.
It’s rare to find a company that not only meets but exceeds customer expectations consistently. HostPapa has done just that. Their dedication to providing top-notch support and reliable hosting services is why I am very happy with their services. If you’re considering a hosting provider, whether you’re new to the scene or dissatisfied with your current provider, I wholeheartedly recommend HostPapa. Join the family of satisfied customers, and experience the difference yourself.
I’m new to Hostpapa so this is based on limited experience but so far I have to say that i am very pleased with the technical help and customer service I have received. I had my website on another platform for the past few years and decided to move it to Hostpapa. I had lots of technical questions about moving the website over and each time, either through the chat help or by opening a support case, the reps at Hostpapa were so efficient and responsive. I never had to wait long for reply and each time they either fixed the problem for me or showed me what the issue was and guided me through the fix. So, thus far I am really satisfied with HostPapa and since I have ideas for other businesses that will require websites, I’m glad I made the switch to HostPapa.
I was having a horrible experience with my former hosting provider, and HostPapa remedied the situation and gave me piece of mind. They migrated my account over seamlessly, without any delay and their support team was diligent and forthcoming. I would highly recommend them as a hosting service provider.
My experience with support team (both chat and backend team) was great and they always tried their best to help to resolve the issues.
HostPapa offers exceptional web hosting services, and their customer support team is always friendly, understanding, and eager to help. They have been able to fix any errors on my website they listen to my concerns
I love HostPapa. Mainly because the technical team are fantastic. If I ever have an issue it is always fixed quickly. Pretty much very little wait time. No sitting on hold for ages with some companies. Very reasonably priced hosting & services. I absolutely recommend them. Mez
The help that was provided went beyond my expectations. It was effective, fast and productive! I am very appreciative of the support that hostpapa provides.
Hostpapa Support patience and perseverance, coupled with knowledge and willingness to dig in and help.
I’ve enjoyed the great tech support at HostPapa. Whenever I’m stuck, I know I can reach out and get the problem solved.
The price of a website was the best I could find. The support has been excellent! I had a few issues because I’m not a techie person. I always receive quick pleasant help.