TL;DR: What We Think of HostPapa
Hailing from the land of Maple syrup, HostPapa is as sweet as that not-so-secret sauce. Their eco-friendly hosting is great on security but skimps on some speed features. Also – Watch out for those steep renewal price hikes.
Suitable for:
Beginners-friendly, Budget, or Small Business
HostPapa Pros & Cons
HostPapa Pros
- Broad range of hosting plans
- Beginner-friendly
- Excellent support services
- Multi-language website
HostPapa Cons
- Few dev-friendly tools
- Limited features on lowest shared plans
Evaluating HostPapa: A Breakdown of Performance, Security, and Other Key Features
Founded in 2006 by Jamie Opalchuk in Burlington, Canada, HostPapa boasts a powerful pedigree with decades of expertise in web hosting. Having initiated its journey with shared hosting plans in 2005, HostPapa has since expanded its horizons through strategic acquisitions and partnerships, elevating its stature in the web hosting and design realms. Some notable hosting brands they acquired recently include HostLads, Lunarpages, PacificHost, Santa Barbara Hosting.
In the following sections, we’ll take a closer look at how HostPapa performs across critical areas like hosting speed, server security, customer support, and overall value.
What Can You Expect from HostPapa in Terms of Speed & Uptime Performance?
While HostPapa offers essential performance features, its speed and uptime may not match the top-tier hosting providers. Key performance-enhancing features offered include:
- HTTP/2 for improved communication between the server and visitors.
- NVMe Storage in shared hosting plans, providing faster data retrieval for better performance under traffic spikes.
In short, HostPapa provides reasonable speed and uptime for basic needs, but may not be the best option for users with demanding performance requirements.
Is Your Website Safe with HostPapa’s Security Measures?
Yes, websites hosted at HostPapa are safe. The hosting provider implements a range of security measures designed to protect your data and ensure website reliability. Key server security features include:
- DDoS protection, which shields your site from malicious traffic.
- Web Application Firewall (WAF), which blocks potential threats before they reach your site.
- Automatic Malware Scanning, which identifies and removes harmful code to prevent damage.
Additionally, HostPapa offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
With these measures in place, you can trust that your website is well-protected against online risks.
What Can You Expect from HostPapa’s Customer Support?
HostPapa offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback on customer support is overwhelmingly positive, with fast response times and knowledgeable representatives consistently praised for their effectiveness in resolving issues.
Is HostPapa’s Pricing Justified by the Value and Features It Offers?
HostPapa is reasonable priced when weighed against its feature offerings and long-term cost. At $2.95 per month (renews at $12.95/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, and 30-days money back guarantee. Higher plans with better features like VPS starts at $19.99/mo, cloud hosting at $/mo and dedicated hosting at $/mo.
How is HostPapa Rated Based on Overall Market Satisfaction?
From what we see, there’s a general consensus that HostPapa excels in various ways. This covers ease of use, features provided, customer support, and more. Technical support staff are especially praised for being attentive and solution-oriented.
Unfortunately, HostPapa’s reputation seems to take a small hit from its acquisition of other hosting companies like Lunarpages. Customers on those platforms complain of poor services – something which should be resolved in time as they fully integrate into HostPapa’s ecosystem.
For additional insights, please refer to the user reviews section below.
Is HostPapa Suitable for Beginners?
With helpful support and user-friendly systems, HostPapa is markedly suitable for those new to web hosting. Its low introductory prices also make it an easier pill to swallow for those unaccustomed to hosting services.
Is HostPapa Suitable for Small Businesses?
Despite its newbie-friendliness, HostPapa is also suitable for small to medium businesses. This is primarily due to the breadth of features provided. Their eco-friendly hosting also makes them ideal for customers with some compliance or regulatory needs.
HostPapa also offers business-oriented services like Microsoft 365, Google Workspace, and website-building services. It’s a one-stop shop for those who prefer to focus on their business instead of technicalities.
Is HostPapa Suitable for Web Developers?
Programmers and application developers may have a more challenging time accepting HostPapa. Entry-level plans are limited in scope. Thus, devs must look towards higher-end shared hosting or VPS plans. These are incrementally more expensive, and they can easily find alternatives with better environments.
Is It Possible to Host Custom Email with HostPapa?
Yes, you can host your own email accounts with HostPapa. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How Easy Is the Onboarding Process with HostPapa?
There’s highly comprehensive coverage for self-help at HostPapa. Despite the supportive tech and interface, new users often have many questions. Most of these are answered in HostPapa’s whopping knowledge base. Articles go in-depth but are easy enough to understand.
Does HostPapa Offer a Free Trial?
Yes, HostPapa offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at HostPapa Official Website
HostPapa Plans & Pricing
HostPapa provides a range of web hosting plans designed to meet the needs of different users, including Shared, VPS, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, and Email Hosting.
- Shared Hosting: Starting from $2.95 – $12.95 per month
- VPS Hosting: Starting from $19.99 – $249.99 per month
- WordPress Hosting: Starting from $19.95 – $114.95 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official HostPapa website.
Consider Renewal Prices When Choosing
When evaluating hosting options, keep in mind that many providers offer substantial discounts during the initial signup period, but prices can rise significantly upon renewal. It’s crucial to research and compare renewal rates alongside introductory offers to get a clear picture of the long-term cost.
To help you in making an informed decision, we have prepared a summary table below comparing the initial signup and renewal costs of HostPapa services with several other providers we monitor.
Compare HostPapa’s Signup Cost Against Competitors
Web Host | Shared Hosting Signup Fees | Shared Hosting Renewal Fees | VPS Hosting Signup Fees | VPS Hosting Renewal Fees |
---|---|---|---|---|
HostPapa | $2.95 - 12.95/mo | $12.95 - 34.99/mo | $19.99 - 249.99/mo | $19.99 - 249.99/mo |
IONOS | $5.00 - 13.00/mo | $6.00 - 16.00/mo | $2.00 - 30.00/mo | $2.00 - 50.00/mo |
Fastcomet | $1.79 - 4.99/mo | $8.95 - 24.95/mo | $46.16 - 107.76/mo | $65.95 - 153.95/mo |
GreenGeeks | $2.95 - 8.95/mo | $11.95 - 26.95/mo | $39.95 - 109.95/mo | $39.95 - 109.95/mo |
KnownHost | $3.47 - 19.97/mo | $3.47 - 19.97/mo | $43.25 - 103.25/mo | $43.25 - 103.25/mo |
Ultahost | $3.08 - 12.99/mo | $4.39 - 17.32/mo | $4.67 - 40.50/mo | $7.33 - 48.93/mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, please visit the official HostPapa website.
Final Thought: Is HostPapa Right for You?
Overall HostPapa is a thoughtful choice for those prioritizing simplicity and environmental responsibility. The company offers a range of hosting plans that cater to beginners and small to medium-sized enterprises. While their basic plans lack some advanced features like a WordPress-optimized environment and built-in caching – features commonly found with higher-rated hosts – they do offer additional site management services called PapaCare+ for $9.95 per month to cover these gaps.
In terms of security, HostPapa excels. Imunify360 service (malware scan and DDoS protections) is included in all shared plans; and their servers are protected by ModSecurity (WAF).
One significant drawback is the steep increase in renewal prices, with the lowest shared hosting plan rising from $2.95 per month at signup to $12.95 per month upon renewal. This is an important factor for users to consider when choosing HostPapa. Despite these issues, their value-oriented and eco-friendly hosting practices make them a thoughtful choice for those prioritizing simplicity and environmental responsibility.
.. I received excellent service from Jericho M. .. Jericho M. identified the many steps required to transfer my domain & then executed them all for me, making the process very easy & time saving for me .. many thanks to Jericho M. for providing excellent assistance .. Helen D. ..
Jericho M. is an excellent Customer Services Support. He’s guided me in effective way to host my new domain in HostPapa with an ease. Much appreciate. John
I have been with HostPapa, and before that Korax, for decades. I always had great service with Korax, and when they merged with HostPapa, I was a little concerned that they might not be as responsive – but I was wrong! HostPapa always helps with any issues we have, whether they are because of our outdated web pages, or anything else. They were extremely helpful in helping us migrate two old websites to Wordpress, keeping multiple versions up until we were able to finish the work. They have email support for larger issues, and live chats for simple things. Their prices are great as well. I can’t recommend them enough, they make running my business much easier!
If you’re looking for consistent, reliable hosting and INCREDIBLE service, you can do no better than HostPapa. Had an issue with a different provider and ended up coming back to HostPapa – they resolved the issue quickly and set my mind at ease. Big thanks to the team, in particular Andrea and Gabriel!
Their customer service is amazing and impressive. This is exactly what I wanted from a hosting service. I really appreciate their chat service, which allows me to contact them anytime with any issues I have. Additionally, HostPapa provides a very sustainable hosting service.
Every time I need help, the HostPapa team answer my chat within seconds and get straight to fixing the issue. What I love is that they don’t waste time with long-winded circular conversations like the support chats on other platforms that drive me bonkers. They quickly recognise the issue, tell me what it is, and then fix it or tell me how to fix it, whichever I prefer. It’s honestly so refreshing. Thank you HostPapa xx
I have had my website crash twice. The team at Hostpapa were quite easy to reach; I had them on chat both times within one minute. The first time, they had the site up within minutes; the second time, it had to be escalated; however, they once again had it fully recovered and operational. I appreciate their astute work and resolutions.
I have been a HostPapa client for many years now. The reason for that is their excellent, customer-friendly staff, all around; support, sales, & billing. They are eager to help and are very knowledgable. In all my years with HostPapa, I have never been dissapointed. I would recommend HostPapa without any hesitation.
As a client of HostPapa for more then 15 years there is not enough good things I can say about my experience with them.
Whether it is Billing or Tech Support HostPapa has always been there for me.
I go to these guys for everything. Domains, web hosting, email, SSL, etc. Why?
It’s easy to get all these things done.
But, more importantly, their support is second to none. I think their support system and team should be a A+ case study for excellent customer retention. The chat function is easy to use, the wait times are always low, the team is always kind and knowledgeable, and above all, they always solve the problem!
I have gone out of my way to stay with Hostpapa in every case that I can.
Initially we chose HostPapa and their web services for two reasons; Canadian-based, and competitively ranked in the market.
Several years of hands-on experience later, we have come to learn that there is a great deal more to this company than we thought. Their offerings include a wide range of business plans, everything is run on high-performance servers, and their customer service is outstanding. It’s been the best business decision we’ve ever made!
If an issue occurs, I know we have the full support from the team at HostPapa, this is extremely reassuring, I don’t need to explain my issue over and over again to different team members. Everyone is able to help me at any time, so communication is paramount to any business, and I appreciate we are all busy but for me communication is king, which is a rarity in todays businesses. Thank you to the team for your support.
Each time i need help the service technical support take the time and help me well. all tech i have talk to some problem each time its easy and simple … i recommand host papa to anyone !
its the best hosting service !
Sorry my english is bad but the first think we need talk its the better service we receive when we are a hostpapa customer !
Thx hostpapa =)
The website was down due to some unknown technical glitch. A call to the support line resolved it quickly going through three levels of support escalation to have the site back up and running in under 15 minutes.
Fabulous support. Thank you team!
I’m not a specialist in website construction and maintenance. On a few occasions, I’ve called on HostPapa’s support and your service has quickly helped me out. Our association is a nonprofit and doesn’t have the budget to pay for professional support. Fortunately, with HostPapa’s support we find everything we need for our web visibility. Thank you for your support.
I was with them for 10 years. I started off with a shared plan, but then they forced me to upgrade to a VPS as they said I was using too many resources. They offered no help to try and reduce resource use, (which according to 3 other host providers was easy) and forced me into a very expensive plan that I did not need. They did very poorly at optimizing the server, even though I paid for a managed service. The customer tech support takes 1-8 hours to respond, and it is a new person every time and they do not read through the conversation history so you have to start over and re-explain the issue over and over. It is super frustrating. I would not recommend them when there are many better compagnies that know what they are doing.
I ran into an operation I didn’t know what the outcome would be so I called your chat line. I waited only one minute for a response. Wow. Oussama helped me to correct my problem within two minutes.
On his advice I was able to complete my task easily.
All in all I would say he was fast, polite and knowledgeable.
Response to my trouble ticket was extremely fast and the system was fixed almost immediately. After it happened again, the staff were kind enough to educate me on some every simple processes I was unaware of that resulted in me discovering that I was unintentionally causing the issue. I followed their instructions on how to correct those errors and the system has worked perfectly since. Fast, friendly, and efficient. Everything a service organization should be!
The perseverance of those dealing in customer service is outstanding. I had an issue that was not easy to resolve and they worked on it for hours until they were finally able to come to a solution. I was grateful for their communication throughout. Any time I’ve ever had to contact IT support, they have always delivered and their customer service is like no other.
My experience with working on websites goes back to the days of coding native HTML. I find it hard to believe that no knowledge of that is necessary anymore with sites like HostPapa.
I sometimes feel that I am being rather thick when I encounter a problem with using their site builder program or another way of creating a website. I have the feeling that if I could just dig down a bit and use some coding knowledge that I would be OK.
It is not set up like that, however, so I have phoned for help for what has seemed like a ridiculously simple problem upon occasion. I have always found the helpline to be sympathetic and helpful. They have always helped me fix my problem without having me feel like an idiot. Very happy about that!
Great Costumer Service. I asking for assistance to setup some specific configuration and got it resolved in less than 24 Hours. I agree that HostPapa is not the cheapest solution but worth to pay a little bit more as other Host Service Provider because of their CS.
Both prices and customer service are great. HostPapa is a wonderful choice for small businesses with a low budget. It offers good quality, despite the affordable prices, and its cPanel is very user-friendly. The customer service representatives are very knowledgeable and help you gain new skills in working with cPanel when you encounter technical problems. Personally, I am very happy with HostPapa.
Support staff was friendly and helpful. Turned out I didn’t really need their help because it was me that was imperfect 🙂
Hostpapa agents are always ready to help you asap. Immediately after starting a chat. They will always help you get a solution.
Whenever I encounter an issue, the HostPapa team is consistently available to resolve it. They have never let me down.
We always find the customer service at HostPapa goes above and beyond my expectations. They are so helpful and always try to help with any queries and quickly fix any problems we have. We have been with HostPapa for over 5 years now and plan to stick with them because of their great customer service. Thank you for always being so helpful.
Everyone knows esp SMEs that finding a reliable web hosting provider is a daunting task. Many well known names are good on product but not in support unless you are their premium customers. I have been dealing with various web hosting companies over the last 25 years whilst trying to find the best ones suited for my friends’ small businesses. Sure if you have the monies to throw and pay for the support, you probably have no complaints. With small businesses, budget and the right fit comes into play. They don’t always need fancy stuff. Just basic, reliable company who has a great support & customer service team to ensure that when things go awry, they are behind you. That’s where we find all these qualities in Host Papa. Their customer service and tech support team is always prompt in addressing any concerns that we have, In a world where everything now is “bot” thank god we still have the human touch. So yes, I give a 5 star to Hostpapa any time. Keep up the great work!
someone responded on chat immediately. He suggested solutions which solved my problems. He answered all my questions and was willing to wait while I tried his suggestions to ensure they worked. He was knowledgeable, professional, polite and helpful. Could not ask for more.
I had an problem with a security issue and wasn’t able to fix it myself. So I contacted HostPapa Support via their online chat and they fixed it. They also advised how to fix it myself in the future. These guys rock!
I had a problem with double billing. It turned out that the problem was with the PayPal, but the HostPapa team went an extra mile, without any delays, to help and check their accounting. Thank you for all the help.
The service, the speed of the service, the kindness of the people at the service, they take the time to sort everithing out and see if everything is working to our complete satisfaction, Which is why I recommend Hostpapa
Since becoming a HostPapa customer, they have always been there when needed. I have no issues with the service and the customer service team is the best. I would highly recommend HostPapa for your hosting needs and much more.
I have been with Hostpapa for some 6 years, I have found them reliable over this time with very little problems but instant chat support when there was. I have very simple website needs so found the hosting had gone up in price and due to covid losses to my business has to be economical with money so had to switch away to save money on introductory deals with other hosts but would definitely consider switching back to Hostpapa again some time.
They always help you, they will go extra miles for you.
One of the best and most responsive customer services on the planet! I needed technical support a few times because I’m new to making websites. Each time the response was *immediate* and helpful. They always solved me problem or walked me through how to fix sth. myself. This is customer support like you used to get it in the 60s and 70s … never any wait time and never any automated runarounds. I always get a real person without delay. Highly recommend HostPapa
Always reliable web hosting service from Host Papa. I have been with them for many years and have experienced no down-time with any of my websites or email accounts.
Host Papa’s customer and technical support is second to none in the industry. Fast, cheerful and reliable service always.
I have been with HostPapa for years, when they were Lunarpages before! I no longer have my original web designer, but HostPapa has helped me with various questions and fixes, all without issues and made my life easier in keeping my website running smoothly.
Timely responses – thanks very much.
Also helpful to have a choice between Chat for more urgent matters, and being able to open a ticket thread for less urgent or more complex matters.
Many thanks!
I was grateful to receive excellent support today. My hostpapa support technician was professional, patient, pleasant, and resolved my issue perfectly. I couldn’t ask for more. Thanks!
The HostPapa technical team always responds quickly. They are extremely professional and issues are resolved quickly. Highly recommend.
Wish I had gone to HostPapa sooner. With 5 domains, one business I fell into the godaddy pit. Sure years ago they were ok. As they have grown (godaddy) support and mail service declined in my experience I made the jump to HostPapa. And HostPapa made the transition one I wish I had made sooner.
Billing is accurate an more affordable even with the exchange rate. The best, and I repeat the best part has been HostPapa’s customer service. They have been a blessing to a novice such as I. I do not have the time or the inclination to learn the web hosting world. What I do know is every time I had an issue, a note to customer support did the trick. The response has always been within 24 hrs via portal. I recently tried the chat feature expecting the same useless script response.
I was soon surprised I was connected to a to a real human being who took my hand and made the corrections I did not know that needed to be made to secure my email client.
I have been using HostPapa several years with no intention to change. Wonderful product.
Your agents are knowledgeable, professional and beyond helpful. Also, help is immediate.
I have had my websites hosted by HostPapa for ten years already and I have only praises for their web tools, their tech support, and their multilingual costumer services. I hope they will remain a Canadian company always.
I had an email issue and the Customer Service Technicians were prompt and friendly. We resolved the problem quickly and efficiently.
When my last website host went belly under Hostpapa bought it, and I went with them. At several points the site went down due to SSL certificates, and Hostpapa failed to notify. And it’s happened again, not even an email. We were down for three days at the peak time for our main product, Amethyst. Both my webmaster and I were screaming for them to fix the SSL certificate but they do anything for three days and it was simple for them to get it together. Zero support or apology.
The service is quick and professional. I am always satisfied when I need some help. Also, they serve me in my language, in French.
Five stars all the way! The service, the support, and the overall experience were outstanding. I will definitely be a repeat customer and will recommend them to everyone I know.
I’ve been a customer for more than 5 years now, and have always received great customer service.
Rating them 10 out of 10, fantastic job solving issues I needed help with, quickly and thoroughly – every time!
Transferred our site to them for hosting in September, emails broke immediately and took 3 – 4 days to be fixed. Emails continued to break for 3 months, 8 tickets later, issues still there and unresolved. Website hosting was also botched and displayed old site for 1.5 months, until they realised, they were showing 2 different versions. On top of this, their ticket system for support, keeps asking the same questions without reviewing previous tickets related to same problem and fails when you try to send attachments with screen shots. I wish I never touched them; their support is poor and qualify of work is worse.
This is a great patient management system that offers many other services. I recomend it.
I’ve used HostPapa for multiple sites over several years, and have found them to be very reliable. They occasionally have a sale that makes their pricing very competitive, but be aware that it will automatically jack up and auto-renew after that period, so make sure to keep an eye on that. I’ve only needed support a few times, but they’ve been on-point and dogged in pursuing a solution as soon as I request it.
Service is always quick, efficient, friendly and professional. These folks are great to work with. Highly recommend.
As a loyal customer of HostPapa for over 5 years, and with a history of utilizing hosting services since 2002, I feel compelled to share my outstanding experience with this company. In the vast sea of hosting providers, HostPapa distinguishes itself with its exceptional customer support, setting a high benchmark for the industry.
Mistakes happen; it’s an inevitable part of any service. However, what matters most is how a company responds to these mistakes. HostPapa has consistently impressed me with their swift action and dedication to resolving any issues, ensuring minimal inconvenience to their customers. This proactive approach to customer service is a testament to their commitment to excellence.
In my extensive network, I’ve heard numerous complaints about other hosting companies. This contrast further highlights the superior service provided by HostPapa. I have confidently recommended HostPapa to many, from novices in the world of hosting to seasoned veterans seeking a better experience. The feedback I’ve received has been unanimously positive, with not a single individual regretting their switch to HostPapa.
It’s rare to find a company that not only meets but exceeds customer expectations consistently. HostPapa has done just that. Their dedication to providing top-notch support and reliable hosting services is why I am very happy with their services. If you’re considering a hosting provider, whether you’re new to the scene or dissatisfied with your current provider, I wholeheartedly recommend HostPapa. Join the family of satisfied customers, and experience the difference yourself.
I’m new to Hostpapa so this is based on limited experience but so far I have to say that i am very pleased with the technical help and customer service I have received. I had my website on another platform for the past few years and decided to move it to Hostpapa. I had lots of technical questions about moving the website over and each time, either through the chat help or by opening a support case, the reps at Hostpapa were so efficient and responsive. I never had to wait long for reply and each time they either fixed the problem for me or showed me what the issue was and guided me through the fix. So, thus far I am really satisfied with HostPapa and since I have ideas for other businesses that will require websites, I’m glad I made the switch to HostPapa.
I was having a horrible experience with my former hosting provider, and HostPapa remedied the situation and gave me piece of mind. They migrated my account over seamlessly, without any delay and their support team was diligent and forthcoming. I would highly recommend them as a hosting service provider.
My experience with support team (both chat and backend team) was great and they always tried their best to help to resolve the issues.
HostPapa offers exceptional web hosting services, and their customer support team is always friendly, understanding, and eager to help. They have been able to fix any errors on my website they listen to my concerns
I love HostPapa. Mainly because the technical team are fantastic. If I ever have an issue it is always fixed quickly. Pretty much very little wait time. No sitting on hold for ages with some companies. Very reasonably priced hosting & services. I absolutely recommend them. Mez
The help that was provided went beyond my expectations. It was effective, fast and productive! I am very appreciative of the support that hostpapa provides.
Hostpapa Support patience and perseverance, coupled with knowledge and willingness to dig in and help.
I’ve enjoyed the great tech support at HostPapa. Whenever I’m stuck, I know I can reach out and get the problem solved.
The price of a website was the best I could find. The support has been excellent! I had a few issues because I’m not a techie person. I always receive quick pleasant help.