TL;DR: What We Think of OVHcloud
OVHcloud: cheap VPS, no refunds, and a maze of a website. Ideal for budget-savvy developers who don’t mind a little adventure in customer service.
Suitable for:
Budget, Small Business, International Website, or Adult Website
Website: https://www.ovhcloud.com/asia/
OVHcloud Pros & Cons
OVHcloud Pros
- Broad range of products
- Enterprise-scale services available
- SAP-friendly
OVHcloud Cons
- Poor customer service and support
- No refunds or money-back guarantees
- Complex site navigation
Visit OVHcloud to learn more about the features
Evaluating OVHcloud: A Breakdown of Performance, Security, and Other Key Features
Established in November 1999 by Octave Klaba and family members Henry, Haline, and Miroslaw, OVHcloud, officially known as OVH Groupe SA, emerged to address the surging demand for Internet hosting services. With a rich history of expansion and innovation, the French cloud computing giant has grown into a key player in the industry.
Offering a diverse array of services, including VPS, dedicated servers, and web hosting solutions, OVHcloud boasts a workforce of 2,900 employees and reported revenues of €663 million in 2021. Headquartered in Roubaix, France, the company is listed on the Euronext Paris stock exchange, solidifying its position as a leading force in cloud computing.
In the following sections, we’ll take a closer look at how OVHcloud performs across critical areas like hosting speed, server security, customer support, and overall value.
What Can You Expect from OVHcloud in Terms of Speed & Uptime Performance?
While OVHcloud offers essential performance features, its speed and uptime may not match the top-tier hosting providers. Key performance-enhancing features offered include:
- HTTP/2 for improved communication between the server and visitors.
- NVMe Storage in shared hosting plans, providing faster data retrieval for better performance under traffic spikes.
In short, OVHcloud provides reasonable speed and uptime for basic needs, but may not be the best option for users with demanding performance requirements.
Is Your Website Safe with OVHcloud’s Security Measures?
Websites hosted at OVHcloud are safe for basic security needs. While the provider may not offer advanced security measures, it still covers the fundamental safeguards necessary for most websites, including:
- DDoS protection, which shields your site from malicious traffic.
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues. Additionally, OVHcloud offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
However, for websites requiring advanced security, OVHcloud may not provide the high-level protection needed.
What Can You Expect from OVHcloud’s Customer Support?
OVHcloud offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. However, based on user feedback, the quality of customer support has been rated below average, with delays in response times and inconsistent issue resolution reported by many users.
Is OVHcloud’s Pricing Justified by the Value and Features It Offers?
OVHcloud is very cheap when weighed against its feature offerings and long-term cost. At $1.04 per month (renews at $1.04/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, daily backup, and 0-days money back guarantee. Higher plans with better features like VPS starts at $0.97/mo, cloud hosting at $29/mo and dedicated hosting at $49.32/mo.
How is OVHcloud Rated Based on Overall Market Satisfaction?
One thing that often raises questions is when a web host’s users have a massive disparity in attitudes toward it. That’s the position OVHcloud seems to find itself in. It has a large number of haters and also a fair crowd that can’t stand it.
The one standout point we gathered from user feedback is that OVHcloud is quite hopeless in terms of customer service. While there are many appropriate channels and features for communications, users generally wonder if there are staff manning those capabilities.
For additional insights, please refer to the user reviews section below.
Is OVHcloud Suitable for Beginners?
OVHcloud does cater to all walks of life, from newbies to high-power enterprise needs. The problem is that its breadth of offerings is so detailed that web hosting newbies will easily find themselves overwhelmed. Many will likely run away simply from shock.
Is OVHcloud Suitable for Small Businesses?
Business-oriented users may fare better at OVHcloud if they send a more savvy representative. They can simplify and translate the site’s offerings into something business owners can hope to understand.
Is OVHcloud Suitable for Web Developers?
Devs will love life at OVHcloud because it offers cheap (as in dirt-cheap) VPS starter plans. These remain highly cost-effective even after the initial honeymoon year wears off. Since the VPS environment is what they need, there’s little concern for other factors like performance and whatnot.
Is It Possible to Host Custom Email with OVHcloud?
Yes, you can host your own email accounts with OVHcloud. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How Easy Is the Onboarding Process with OVHcloud?
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Does OVHcloud Offer a Free Trial?
Yes, OVHcloud offers a 0-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at OVHcloud Official Website
OVHcloud Plans & Pricing
OVHcloud provides a range of web hosting plans designed to meet the needs of different users, including Shared, VPS, Dedicated, Cloud, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, Adult Websites, Email, and Game Server Hosting.
- Shared Hosting: Starting from $1.04 – $13.19 per month
- VPS Hosting: Starting from $0.97 – $36.24 per month
- Dedicated Hosting: Starting from $49.32 – $828.12 per month
- Cloud Hosting: Starting from $29 – $429 per month
- WordPress Hosting: Starting from $4.39 – $13.19 per month
- Windows Hosting: Starting from $6.44 – $36.24 per month
- Application Hosting: Starting from $60.8 – $221.35 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official OVHcloud website.
Consider Renewal Prices When Choosing
When evaluating hosting options, keep in mind that many providers offer substantial discounts during the initial signup period, but prices can rise significantly upon renewal. It’s crucial to research and compare renewal rates alongside introductory offers to get a clear picture of the long-term cost.
To help you in making an informed decision, we have prepared a summary table below comparing the initial signup and renewal costs of OVHcloud services with several other providers we monitor.
Compare OVHcloud’s Signup Cost Against Competitors
| Web Host | Shared Hosting Signup Fees | Shared Hosting Renewal Fees | VPS Hosting Signup Fees | VPS Hosting Renewal Fees |
|---|---|---|---|---|
| OVHcloud | $1.04 - 13.19/mo | $1.04 - 13.19/mo | $0.97 - 36.24/mo | $4.2 - 39.4/mo |
| IONOS | $5.00 - 13.00/mo | $6.00 - 16.00/mo | $2.00 - 30.00/mo | $2.00 - 50.00/mo |
| Fastcomet | $1.79 - 4.99/mo | $8.95 - 24.95/mo | $14.99 - 219.99/mo | $14.99 - 339.99/mo |
| GreenGeeks | $2.95 - 8.95/mo | $11.95 - 26.95/mo | $39.95 - 109.95/mo | $39.95 - 109.95/mo |
| KnownHost | $3.47 - 19.97/mo | $3.47 - 19.97/mo | $43.25 - 103.25/mo | $43.25 - 103.25/mo |
| Ultahost | $3.08 - 12.99/mo | $4.39 - 17.32/mo | $4.67 - 40.50/mo | $7.33 - 48.93/mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, Please visit the official OVHcloud Website.
Final Thought: Is OVHcloud Right for You?
Since the great data center fire of ’22, OVHcloud has hit a rut. While they remain a strong contender in business and enterprise, what’s behind the scenes seems more concerning. Overall the company presents a mixed bag experiences. While boasting a wide range of products and enterprise-scale services, the provider struggles with customer service, offering no refunds or money-back guarantees, and a website that users find complex to navigate. Despite these drawbacks, OVHcloud’s cheap VPS starter plans might attract developers looking for cost-effective solutions.
Before signing up, it’s crucial to consider whether the level of customer support and the complexity of the service align with your needs and expertise. OVHcloud may cater to a broad audience, but its services seem best suited for those with specific, cost-focused requirements rather than users seeking powerful support or simple, straightforward offerings.
Customer since the beginning (When Oleg answer himself on the OVH Forum). From now on I will stop recommending OVH to my friends and clients. The anti-fraud politics and commercial strategy becomes inhuman. It doesn’t matter if you’ve been a customer for 15 years, they can cut your account at any time.
Half of the people I recommended OVH to had their orders refused and their money blocked (on hold) for months.
It’s sad to see a pioneering hosting company being sabotaged by terrible customer service.
Order 17899805 declined for unspecified reasons.
All the information was provided. It wasn’t enough.
The company seemingly is so rich, they don’t want new customers. OK then.
Trying to add new information to a support ticket: “Dear Customer Your reply could not be added to your support request: CS10150396: Order 17899805 follow up. This ticket was closed 12.09.2024 22:47:57 GMT. Please create a new support request. Thank you for choosing OVHcloud. The OVHcloud team”
This is the worst experience I’ve had with a web hosting company. At least their online chat is swift and there are actual agents willing to help but it looks like they can’t do anything.
The user dashboard/control panel is extremely slow, works only every other time. You also have to login carefully because they have the login system specific to a region. Had you chosen the wrong region, you’ll never be able to login (wrong email or password). That makes zero sense.
I Lost my phone And I don’t access of my gamil account anymore and I don’t know the password and I also forgot the password of ovh cloud account I know the mail ID but don’t know the password ( please not I don’t remember anything else like username or Customer ID )
I still have the access of 2fa but I can’t login without the 2fa
( I can provide My billing details or bills )
I want the account recovery at any cost
( let me know what the possibility )
My mail id – btwitsex@g****.com
Please note I lost the mail
( let’s not waste time For such replies and come into the solution )
Thank you
I purchased VPS for Australia but when I tried to connect through Remote Desktop it gives error cannot connect either remote desk is turned off etc…I opened a ticket but no beneficial resolution, I want my fund back
Very low level of support and hiding incompetence with bizarre answers. I am considering changing.
Update (07 july 2024)
I sent the account references to Ovh, I hope they solve the problems.
a system managed by automation…
There are support request pages but NO ONE answers…
The ONLY problem with OVH is that there is no technical support.
Also your prices are high, please be a seller who CARES ABOUT CUSTOMERS.
I have been a customer for 10-15 years, there are alternatives for half the price, I will switch when my contract period ends
account ID : ok47xx-ovh
Very poor DDoss protection, the dashboard loads very slow and sometimes takes several seconds to load a single page and the support is bad. For the price OVH charges, compared to other providers, it doesn’t deliver any real value.
I would suggest anyone to use another provider.
Good support, top availability and no network problems
I have a dedicated server, good, understanding and so polite support, top availability and no network problems.
So i love ovhcloud, for their good pricing, the downside was that on the day of writing, I encountered a lot of issues with my 3 services. I cancelled one which is fine. I then paid (3 days ago) on the July 3, 2024 for 2 of my 3 vps. Lets go vps 1/2/3. on July 3, i paid for vps 2 and 3. then today i paid for vps 1. But for some reason the billing dashboard charged me for vps 1 + 2. So i paid duplicate for vps 2. Then i paid for my vps 3, money went out of my account, but it is still “not paid” even though the invoice said paid and in my bank statement the money has gone out.
EDIT: Forgot this was here, but the billing is already paid for on their system, but visually for me it is still buggy. Nothing else to talk about but yeah, hopefully the system for billing is more refined so it will become less hard to use and understand.
I have facing issue on server last 1 month. the server is responding very slow and most of the times it is just loading, I checked all my resources is okay. but server is very slow. in last 1 week this problem is severe. i opened a ticket before 3 days(ticket no: 9862422) but they don’t even reply the ticket. i am disappointed. i want to changed their server but due to in my commitment I cant change the server before September.
Once I found a telephone number. The support was excellent. Using voice and email to correct my issue
For their good clients they go the extra mile
I received an email proposing the migration of my hosting to a more recent plan. It stated, “It will keep the free domains included in your old plan.”
I started the migration, and it explicitly stated, “The free domains from your old plan will no longer be included.”
So, I spent 15 minutes figuring out how to send a support request to explain this inconsistency.
The support team responded: “Thank you for your interest in our services. Here are the steps to follow from your client area to upgrade your web hosting plan…”
And they did not address the question at all. The issue was marked as “Resolved.”
The response email provided a link to the ticket… which does not work.
Ticket number: CS9736186
Sent OVH a DMCA removal request 4 weeks ago to no response they ignore requests and by doing so endorse illegal content they host ww2.fmovies.cab an illegal piracy website which uses copyrighted images. Customer service at OVH is non-existent! Avoid do not use!
I have paid for a VPS server, and the payment was successfully withdrawn from my card. However, on the order page, I haven’t received ticket support yet; it seems to be unavailable. The sales team appears to be unresponsive. My order was also rejected, despite making a successful payment. There has been no response from the support team. This has been the worst VPS service experience of my life and a complete waste of time.
Horrible. Utterly horrible.
EDIT: It’s even worse. See further down.
A few days ago (Friday i think it was) i ordered a dedicated server from OVHCloud to host my multiplayer game. The server was great! Superb performance and straightforward setup. Cost me $50 ($25 setup and $25 first month).
Then Saturday morning i wake up and find out i can’t log into OVHCloud, and my game is unplayable as the server is dead. What the hell? OVH offered no explanation (beyond a bunch of generic “your service has been terminated” messages in my email). I had no choice but to create a new account, as i need an account to open a ticket, to complain about this. But of course since it is Saturday, nobody cared.
Finally on Monday i got a response on my ticket… “we cannot address your issue as it is related to a different account.” What the absolute f… I can’t open a ticket on my actual account because you locked it!
They suggested i email (abuse at their site dot net) instead. So i did. Thankfully, that helped… no it f…ing didn’t. It’s been 24 hours since i sent my email and no response!
They suggested i call their support number. First of all, why the absolute hell do i need to call when you already have a proper support ticket system? What is the point of a support ticket system then? But fine, i thought, i’ll call. And… the number doesn’t connect! What is going on with your company?
This isn’t about the $50. This isn’t about the server. This isn’t about the time i wasted setting stuff up on your platform. This isn’t even about the (so far) 4 days of not having a proper server (thank gods i still have my old server running, so i just pointed the DNS back to it and we could still play the game, albeit with worse performance). No.
This is about the attitude. This kind of customer “support” is atrocious and utterly unacceptable. Why completely lock an account? Why give zero explanation for locking it? Why redirect me from your ticketing system towards your email and phone? Why treat me like i’m your enemy, when i’m just trying to pay you money and get a basic level of service in return???
At this point all i care about is getting back my $50. I will never once touch OVHCloud again.
EDIT: I just finally tried to call their support phone number, cuz it’s apparently “not connected” most of the time and you have to call it during specific hours. So i finally had the opportunity to call. Guess what?! Every single option is “this option is currently not available”! This is ridiculous. Literal scam.
EDIT2: and now they are asking me, under this review as you can clearly see, to provide an account ID. That i can only fetch by logging in. When i am literally complaining about them LOCKING MY ACCOUNT to the point that i CANNOT LOG IN. Wow. This level of trolling is honestly impressive. Well done! Why the f… do you need my account ID?? You KNOW MY EMAIL ADDRESS
Très bon service via l’application x
Contrairement au service tchat via la page web OVH qui et inutile
Slow Panel. Ordering / sign up process takes you through 10 domains and takes several minutes loading between pages. Contract I was given was in French despite signing up in Australia. Their billing system etc and everything is incredibly buggy. I tried to cancel a service, at the time no invoice was generated, however I was given an error and the service wouldn’t cancel properly. I submitted a ticket and then they said cancel through the API, which is insane and clunky. I then tried making a ticket to null the invoice, but they said no as API cancellation was after the invoice was generated and closed the ticket immediately. It took 4 days to get a reply to the second ticket I made. In setup fee and ongoing fees, their dedi’s are by no means cheap, but they have horrible service. I used to use OVH for their cheap VPS and the service itself was reliable, but I will completely avoid them now, there is zero point or reason in using OVH.
This company are straight up scammers, not of the smart kind but the french kind, who aren’t capable of designing a decent modern architecture, understandably a lot will go wrong, and then you can’t retrieve your password that they changed without your consent, you can’t contact support, and they continue charging you without you being able to cancel. Avoid at all cost and advise against this company, there’s a reason the score is so low despite all the fake positive bot reviews.
OVH was great for years but in the last 6 months to a year we have noticed a severe degradation in the DDOS protection, attacks have either not been filtered out or have leaked causing issues with our clients being able to stay connected.
Hardware is cheap, network is OK, DDoS protection lacking.
Français
Je suis extrêmement déçu par le service à la clientèle d’OVH Canada. J’ai acheté deux noms de domaine, mais je n’ai reçu aucun courriel de CIRA pour activer l’un d’eux. Leur abonnement inclut un nom de domaine gratuit que je n’ai jamais reçu. Leur équipe, notamment Fernando V., a fait preuve d’un manque de professionnalisme scandaleux en insinuant que j’avais mal passé ma commande. Ils n’ont même pas pris la peine de vérifier correctement les détails de ma commande avant de répondre de manière inutile et désinvolte.
Le problème n’est pas le nom de domaine gratuit, mais l’attitude du service client. Fernando V. m’a répondu avec une phrase irrespectueuse : “Vous aurez du regarder la commande avant de payer.” Cela fait maintenant trois jours que je n’ai pas accès à mon nom de domaine, ce qui démontre leur incompétence. Ce manque de sérieux me fait perdre un temps précieux pour un montant dérisoire de 9,99 $. Maintenant, je comprends pourquoi cette entreprise a une note aussi lamentable de 2 sur Trustpilot Canada. Leur incompétence et leur attitude nonchalante sont inacceptables. Affaire à suivre, je reviendrai pour dire la suite. Je déconseille fortement de faire affaire avec eux.
English:
I am extremely disappointed with OVH Canada’s customer service. I purchased two domain names but did not receive any email from CIRA to activate one of them. Their subscription includes a free domain name, which I never received. Their team, especially Fernando V., showed scandalous unprofessionalism by insinuating that I had made a mistake with my order. They didn’t even bother to properly check the details of my order before responding in a useless and cavalier manner.
The issue is not the free domain name but the attitude of the customer service. Fernando V. responded to me with a disrespectful phrase: “You should have checked the order before paying.” It has now been three days without access to my domain name, which demonstrates their incompetence. This lack of seriousness is wasting my precious time for a paltry amount of $9.99. Now I understand why this company has such a lousy rating of 2 on Trustpilot Canada. Their incompetence and nonchalant attitude are unacceptable. To be continued, I will update with the follow-up. I strongly advise against doing business with them.
I purchased a vps on ovhcloud, VPS is super good and working fine. Speed and VPS is stable with Unmetered bandiwith. __________________
The issue is their interfaces of OVH dashboard, Disgusting and tired of using it. Very laggy and not responsive, For that reason I am not going to renew their service.
Ovhcloud is trying to bill me 147 Euros for a service they never provided. The reneval payment with my credit card did not come trough, because the credit card expired. I noticed it, and switched provider, because I did not want to stay with OVH anymore anyways. I also cancelled the service from their UI. BUT they thought that it was logical to bill me anyways. I do not recommend ovhcloud, their dashboard is also ugly and buggy, and support inexistent.
EDIT 1:
I did reply to the request, but could not see this reply first. I added a ticket number for a ticket I opened on this matter.
EDIT 2:
OvhCLOUD replied to my ticket without even bothering to read it, with just a tutorial on how to pay my bill. Apart from this being completely disrespectful, I still do not, see why I would have to pay a bill on a service ovhcloud themselves deleted and aknowledged having done so.
Second review in a short time: requested a domain transfer about 7 days ago, all formalities completed, nothing happens. Created a ticket to know why the transfer is not happening, no answer.
Absolutely the worst web and cloud provider that exists, not one sense of respect towards their customers.
Update 15/5/2024
Got an email fro support, mentioning a domain transfer timing that is completely different than the one mentioned before, and about three times slower than the worldwide standard. In addition, they had the arrogance to point me on the respectfulness of my mail: let me be clear: if you treat your customers without any respect over and over again, do not ask for respect. French company with an attitude and lousy service, the worst you can get!!!!!!
I’ve used OVH for over 10 years and had multiple dedicated servers with them. This is an unmanaged service so I receive no technical support.
The price/performance ratio is higher than most other providers, it’s rare to find better hardware for a cheaper price.
Uptime is as close to 100% as you can get, very rarely have I had any hardware faults. If there is a fault, the intervention and repair is very quick.
The control panel is mostly good, it can be a bit clunky but it handles a lot of OVH products. I do wish the firewall settings were easier to manage.
I am very satisfied with my VPS server so far. Very good for WordPress hosting.
technical wise, I’m very happy with them.
but after several years of using their services for different clients, I made a mistake and used the wrong credit card for a service. OMG!!!! crazy guys…. cannot do refunds.. you wont believe the nonsense I had to read.
I would recommand take your bussines somewhere else. espicialy if Tomas is on the Chat.
Story continue, after I write this review I start getting emails from OVH regarding the issue, they chech the case blah… blah blah… this company doent know how to make a refund.. would u believe it? crazy people. again – STAY AWAY FROM THIEVES
One of the worst companies I’ve ever had the disgrace of using, from one day to the next they corrupted my files and operating system, after 3 years using this company. Several lost CPanel accounts from my clients, source codes, database, emails.
They defend themselves by saying that it was my fault for not paying for the backup package, not paying for premium support and that now it’s over, that they are only “machine suppliers” and are not responsible for any system corruption issues.
Before I went to sleep everything was running, I woke up with everything inaccessible and corrupted. I understand that this is 100% the fault of OVH, a company that came straight from hell to cause millions of losses to any of its customers.
There seems to be disconnect between different service segments inside the company which makes it occasionally extremely difficult to pin-point root causes for issues. Standard support level seems to be quite slow to respond. On the positive note – Large provider with strong networking backbone. Once you get things up and running things work usually fine. It’s also possible to use other Linux distributions than provided per default.
Worst Company ever
They emptied my server only a few days after my credit card got invalid.
Updated: They sent one warning about the server deletion and deleted one day after.
There’s good and bad. For the price value, depending on the scope of hosting used, I would say they are good if they can remain priced so or cheaper will be better.
Hosted on ovh’s cloud as used on my company’s websites for reference.
thebestseocompanyever.com/
biztransit.com
bcz.com
okit247.com
OVHcloud is the best provider for bare metal clouds, offering top-notch DDoS protection. Their services are reliable and powerful, making them an excellent choice for anyone needing secure and high-performing cloud solutions. We’ve been using their services for our game servers with thousands of players monthly.
However, their customer support needs improvement. The response times are slow, which can be frustrating when urgent help is needed. Additionally, you have to pay for higher-level support, which can be a burden, especially for smaller businesses. Enhancing the basic support services would make OVHcloud even better.
again they have shut down my server despite several email to warn them the server was not hacked and was perfectly fine ( ArtsCad.com )
This is already the thrid time they shut down one of my server for nothing
Technical support is non existent, they only redirect you to their guides rather than actually help you and of you want an actual help from their technical support you need to pay additionally.
They do not have any system for blocking or recognizing spam, i receive dozens of phishing emails everyday and they do not have any way to install spam filters. I discourage you from using their services.
We had a error in hardware raid created ticket 1day no response. Followed up with more data still no response. We have over 100TB data cannot access because of this. Chat interface, phone call no one to help. No one should use this guys.
==> Their response below says they replied in time. Not true. Got a response after this review was posted (2 days). They replied asking for a question which was already send to them the first day. So all I got was a standard reply with no one reading my ticket content. I replied immediately and so far no answer. They are asking for hard drive serial but as the raid controller is bad I cannot even get to that step. Asked when can they intervene I said anytime as I cannot access any content. This was 14H ago. Still waiting for them to reply. Now 3rd day. We have lost countless customer.
Horrible experience
Chat does not work, and online orders for VOIP lines do not work.
Worst of all; their online interface. Very complicated, obsolete and so old-fashioned. Very difficult to self-manage anything, because you cannot rely on their support team. Their phone support is a farce; just a recorded message, no actual support team.
Run run run. Go somewhere else. Good experiences with Hostinger here.
I have purchased the service in less than 24h, I chatted with them 3 times, two of them made me wait a long time to answer me and close the chat after they send a answer with no time to answer back.
I added an domain name in my order that wasn’t processed.
After not having anything working correctly, I chatted again and asked for a refund and was told “I have already discovered the problem, we do not have a refund policy for company accounts, I am sorry that this is not the answer I expected.”
This is madness I got this service less then 24h nothing worked and can’t cancel and get a refund!
I should have known better.
I’ve used OVH and before then SYS for many years but now I would find it hard to recommend them.
There support for billing issues is horrendous as you can’t create tickets for pricing issues you have to contact sales not via a ticket and you only get 300 characters to explain your issue instead of using the ticket system like everyone else
I would only ever recommend OVH servers if they are on a mega deal unless you are going to sit in contract while people pay lower than you and when you get out of contract they refuse to readjust the price of the server to what they current advertise. There pricing is cheap but it’s a slap in the face to have to be paying more than new customers or be paying double than a customer who bought it on a deal.
But just to reiterate the breaking point for me was when you refused to readjust my price to the new one after my contract (I was asking to match with the without commitment price just to be clear)
I was told to contact sales not through tickets for some stupid reason only to have a ticket created and be answered by the same person who told me to contact sales.
The reason this isn’t 1 star is I’ve had no problems with the hardware or networking however the main thing when it comes down to is cost and to pay double what new customers and to be told to reorder my server instead of reducing my prices is unacceptable for a company of this size
If you could help it would look elsewhere
Slow slow and slow. Probably the worst hosting company I’ve ever dealt with. To be fair, the server is fine, however, when I needed to do a password reset, the system won’t send out an email to allow me to do that. But the support is bad, very slow, probably understaffed. You need to get that sorted asap.