Is OVHcloud Any Good? Our Opinion
OVHcloud provides scalable infrastructure at competitive prices, especially for VPS and cloud hosting. However, its lack of beginner-friendly features and slow customer support make it better suited for experienced users.
Who’s it best for? OVHcloud is best for developers, sysadmins, and businesses that need low-cost cloud or VPS hosting in Europe.
Website: https://www.ovhcloud.com/asia/
OVHcloud Pros & Cons
OVHcloud Pros
- Broad range of products
- Enterprise-scale services available
- SAP-friendly
OVHcloud Cons
- Poor customer service and support
- No refunds or money-back guarantees
- Complex site navigation
Established in November 1999 by Octave Klaba and family members Henry, Haline, and Miroslaw, OVHcloud, officially known as OVH Groupe SA, emerged to address the surging demand for Internet hosting services. With a rich history of expansion and innovation, the French cloud computing giant has grown into a key player in the industry.
Offering a diverse array of services, including VPS, dedicated servers, and web hosting solutions, OVHcloud boasts a workforce of 2,900 employees and reported revenues of €663 million in 2021. Headquartered in Roubaix, France, the company is listed on the Euronext Paris stock exchange, solidifying its position as a leading force in cloud computing.
Is OVHcloud a good web host?
OVHcloud is a go-to provider for users seeking scalable, low-cost infrastructure with data centers across Europe and North America. It’s best known for its VPS and cloud solutions, which offer excellent value in terms of raw compute power and flexibility. If you’re a developer or sysadmin who wants tight control over hosting environments, OVHcloud delivers the tools and pricing to make it worthwhile.
That said, OVHcloud is not beginner-friendly. The interface is geared toward experienced users, and there’s very little guidance for those unfamiliar with server management. Customer support is limited in both speed and depth, which can be a dealbreaker if you’re relying on help to troubleshoot issues.
Where OVHcloud excels is in offering highly customizable servers, IPv6 support, and wide geographic deployment — ideal for businesses running applications or services across the EU. You’ll also find hourly billing and failover features that compete with larger cloud players like DigitalOcean or Linode.
If you know your way around the command line and want maximum infrastructure for your money, OVHcloud is a solid, budget-friendly option — just don’t expect much hand-holding.
How reliable is OVHcloud’s uptime and speed?
OVHcloud provides only the basics for speed and uptime performance. The platform can handle everyday sites reasonably well, but users with demanding performance needs may find stronger alternatives. It supports HTTP/2 for quicker communication between server and browser, WordPress-optimized servers for faster response times, NVMe storage in shared plans for better performance under spikes. And that’s about it. There are no other standout features that we noticed during our research.
Does OVHcloud keep your websites secure?
Websites hosted at OVHcloud are safe for basic security needs. While the provider may not offer advanced security measures, it still covers the fundamental safeguards necessary for most websites, including:
- DDoS protection, which shields your site from malicious traffic.
Daily backups are included as a standard feature, allowing for quick restoration of your website in case of any issues. Additionally, OVHcloud offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.However, for websites requiring advanced security, OVHcloud may not provide the high-level protection needed.
How helpful is OVHcloud’s customer support?
OVHcloud offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. However, based on user feedback, the quality of customer support has been rated below average, with delays in response times and inconsistent issue resolution reported by many users.
Is OVHcloud’s pricing worth the value?
OVHcloud is very cheap when weighed against its feature offerings and long-term cost. At $1.04 per month (renews at $1.04/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, daily backup, and 0-days money back guarantee. Higher plans with better features like VPS starts at $0.97/mo, cloud hosting at $29/mo and dedicated hosting at $49.32/mo.
What do users think about OVHcloud?
One thing that often raises questions is when a web host’s users have a massive disparity in attitudes toward it. That’s the position OVHcloud seems to find itself in. It has a large number of haters and also a fair crowd that can’t stand it.
The one standout point we gathered from user feedback is that OVHcloud is quite hopeless in terms of customer service. While there are many appropriate channels and features for communications, users generally wonder if there are staff manning those capabilities.
For additional insights, please refer to user reviews section below.
Is OVHcloud a good option for beginners?
OVHcloud does cater to all walks of life, from newbies to high-power enterprise needs. The problem is that its breadth of offerings is so detailed that web hosting newbies will easily find themselves overwhelmed. Many will likely run away simply from shock.
Is OVHcloud a good choice for small businesses?
Business-oriented users may fare better at OVHcloud if they send a more savvy representative. They can simplify and translate the site’s offerings into something business owners can hope to understand.
Is OVHcloud suitable for web developers?
Devs will love life at OVHcloud because it offers cheap (as in dirt-cheap) VPS starter plans. These remain highly cost-effective even after the initial honeymoon year wears off. Since the VPS environment is what they need, there’s little concern for other factors like performance and whatnot.
Can you host custom email with OVHcloud?
Yes, you can host your own email accounts with OVHcloud. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How easy is it to get started with OVHcloud?
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Does OVHcloud offer a free trial or refund guarantee?
Yes, OVHcloud offers a 0-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & sign up at OVHcloud official website
What features does OVHcloud include?
Which control panel does OVHcloud use?
OVHcloud provides a custom-built control panel instead of cPanel or Plesk. The in-house panel manages domains, databases, email, and SSL certificates from a simplified dashboard. While it may lack some advanced tools of cPanel, the interface is often more user-friendly for beginners.
An advantage here is that you avoid the cPanel/Plesk licensing price hikes that impact VPS and reseller hosting customers elsewhere. Since OVHcloud controls the software, pricing remains more predictable, and there’s less risk of unexpected billing changes down the line.
Where are OVHcloud’s servers located?
OVHcloud operates servers in South America, Oceania, Europe, and Asia. Specific data centers are located in USA, UK, Canada, France, Australia, Germany, Poland, India, and Singapore. A server location affects latency — hosting in the USA reduces response time for North American visitors, while servers in Europe or Asia improve speed for customers in those regions. If your audience is global, pairing OVHcloud’s servers with a CDN helps deliver consistent performance worldwide.
Does OVHcloud scale well with traffic spikes?
Yes, OVHcloud scales flexibly with customizable VPS and bare metal servers. Shared hosting remains resource-capped, but cloud instances scale dynamically.
How does OVHcloud handle backups and restores?
OVHcloud provides daily backups and allows one-click restores. The backup system stores snapshots automatically, which means you can roll back to an earlier version of your site if needed.
Does OVHcloud include free domain and SSL?
OVHcloud includes a free domain name with all shared hosting plan. This helps beginners start a website without extra cost.
Every site hosted with OVHcloud includes a free SSL certificate, ensuring encrypted connections and baseline site security at no extra cost. This saves users both the expense and the hassle of purchasing and configuring SSL separately.
Does OVHcloud offer free website migration?
No, OVHcloud does not include free website migration. You’ll need to move your files and databases manually, or pay an extra fee for professional transfer. This adds effort for site owners switching providers, so it’s worth considering if you already run a complex setup like WooCommerce or a learning management system.
How much does OVHcloud cost?
OVHcloud offers multiple hosting types, including Shared, VPS, Dedicated, Cloud, and Reseller Hosting. Prices vary depending on features like server storage, memory, addon security protections, and contract length.
OVHcloud Plans & Pricing
| Hosting Type | Signup Price | Renewal Price |
|---|---|---|
| Shared Hosting | $1.04 – $13.19/mo | $1.04 – $13.19/mo |
| VPS Hosting | $0.97 – $36.24/mo | $4.2 – $39.4/mo |
| Dedicated Hosting | $49.32 – $828.12/mo | $65.99 – $920.99/mo |
| Cloud Hosting | $29 – $429/mo | $29 – $429/mo |
| WordPress Hosting | $4.39 – $13.19/mo | $4.39 – $13.19/mo |
| Windows Hosting | $6.44 – $36.24/mo | $7 – $39.4/mo |
| Application Hosting | $60.8 – $221.35/mo | $60.8 – $221.35/mo |
What Should You Know About OVHcloud’s Pricing Structure?
OVHcloud uses a signup-renewal pricing model. Plans appear cheap at signup ($1.04/mo for basic shared hosting), but renewal prices rise to the standard rate ($1.04/mo). You should compare both signup and renewal costs to understand long-term value.
Note: Because hosting fees change regularly, always confirm the latest OVHcloud prices on the official site before signing up..
Final verdict: Should you choose OVHcloud?
OVHcloud is a cost-effective infrastructure provider that caters mainly to developers and sysadmins who need scalable hosting at affordable rates. With data centers across Europe and beyond, it’s a strong option for those prioritizing geographic reach and low pricing.
VPS and cloud solutions are OVHcloud’s main strengths. You’ll get customizable environments, root access, and advanced networking options — but don’t expect beginner-friendly features like guided setup wizards or user-friendly dashboards. The platform is clearly built for users who know what they’re doing.
Support is one area where OVHcloud underdelivers. Response times are slow, and the help you get is often limited to infrastructure-level questions. That can be frustrating if you need quick answers or assistance with application-layer issues.
For technically skilled users looking to deploy custom stacks at scale and manage everything independently, OVHcloud delivers solid value. Everyone else may find the platform too complex or too hands-off.
Even though a straight forward solution was not available, the agent found an alternative enabling similar functionality avoiding security concerns.
Please note that you may lose your data with OVH when you decide to leave. I have been an OVH customer for over ten years. I put all my website data and my company emails on their platform. A few months ago, they started sending emails to renew my subscription, which had tripled. I paid so as not to lose my data, but despite this, they double-charged my account. I brought this to their attention after several discussions with their customer service representatives, and after informing my bank that OVH had taken money from my account without authorization, they initiated the refund process and decided to exclude me from their platform without recourse. They sent me an email saying that I could recover my database, but technically it was impossible; every time I tried, the system refused to download it. After a few days, they cut off my access to the system and I no longer have any access to my data. I reported the problem to them, and they said they had referred the case to customer service, then to technical support. To date, they have confiscated my data to make me pay for no longer being their customer. Be careful if you are looking for a service to host your websites or store your data. With OVH, you run the risk of losing everything if you do not agree to pay the fees they increase without warning. Look for a more serious and professional service.
Update 1: A ovh representative reached out to me stating that i need to pay for another year to get access to my data. A few hours after another one reached out again and requested my case number , which i gave him. He said they will be investigating the case to understand what went wrong. Still on stand by. More to come on this.
We are using OVH for years and all our experience is highly positive. We run very powerful bare metal cluster and thanks to OVH we are able to support hundreds of thousands of customers all around the world. Support is also very fast and seamless! Thank you OVH team for your amazing support!
^HomS from customer support was very prompt with responses to my query and resolved my issue within a day! This is indeed some major improvement on OVH’s part. Thank you!
I’ve been using OVHcloud for a while now, and I’m genuinely impressed. Their Cloud services are reliable, with excellent uptime and performance. The prices are very competitive, offering great value for money compared to other providers.
What stands out the most is their support team — they are knowledgeable, responsive, and always willing to go the extra mile to resolve issues quickly. It’s refreshing to work with a company that combines quality services, affordable pricing, and a high level of customer care.
Highly recommended for anyone looking for a trustworthy Cloud provider!
I found over 200 phishing sites on this hosting. All of them are located on one server on one IP address. The target was citizens of European countries. On July 6, I sent a complaint through their complaint form. And now, 3 weeks later, there has been no response, the number of phishing sites continues to grow.
Although services such as Google Safe Browsing have marked the sites as phishing, the hosting continues to host them.
The OVH team was very helpful in reviewing and approving my request per support request CS11268353. Thank you so much for your help in resolving our issue!!
I registered a domain, received the confirmation of payment, configured email. After some weeks, received an email that he service is no longer working. Send several emails inquiring the motive and…. no answer. So: No money, no domain, no site, …
And another thing. Meanwhile someone as registered the domain….. INCREDIBLE…. I
very professional and solved my issue in great time
Support was fast and the team was very understanding in resolving a provisioning mistake from our end. They credited the value of the committed purchase to another service. Many thanks indeed.
I highly recommend the platform and the assistance is top
Took a month to resolve an issue on their end with network connectivity. Gave us the run around and on multiple times had us repeat testing steps that required us to take down our production server. Despite using their Proxmox configuration guide they blamed us for the issues and gave conflicting messaging about what they were actually doing to investigate it on their end.
Sadly could not recommend their services in you need reliability and a service provided with due care.
the utterly unacceptable handling of my dedicated server account.
I signed up for a dedicated server with OVH, expecting a reliable and professional service. Instead, what I received has been nothing short of a nightmare. Just a few days after activating my server, I noticed a message on the OVH dashboard stating that my server had been “HACKED.” Simultaneously, I received an email claiming that OVH had shut down my server due to a supposed security compromise.
Despite this claim, I carried out my own investigation and found no concrete evidence that the server had in fact been compromised. There were no signs of unauthorized access or malicious activity. Nonetheless, I acted responsibly and immediately brought the server back online to resume normal operations.
Within 24 hours, I received another email—this time an abuse notice—stating that an email had been sent from the server’s mail system. I responded immediately, identified the compromised mailbox, and took action to secure it. Once again, OVH shut down my server without warning or justification. When I attempted to log in to my account to address the situation, I was shocked to discover that my entire OVH account had been deleted.
At that point, I was completely locked out. There was no password reset option, no access to support tickets—nothing. I called OVH support, only to be bounced between departments, from technical support to billing and back again. No one could or would give me a straight answer as to why my account was deleted, nor could anyone help me recover access.
To make matters worse, I then received an email stating that my recurring billing had been cancelled on 16/05/2025. Yet just days later, I received another email saying my OVHcloud service had been suspended due to non-payment—despite the fact that my card was valid and still linked to the account, and there were clearly still two weeks of service remaining.
OVH is now asking me to log into an account that they deleted, which is utterly impossible. Meanwhile, I have lost all of my data, and no one at OVH has offered any explanation, assistance, or even a basic acknowledgment of responsibility. Support has been unresponsive, and the entire experience has been a disgrace from start to finish.
This is without question the worst customer experience I have ever encountered with any hosting provider. OVH has shown a total lack of professionalism, transparency, and accountability. The data loss, unexplained account termination, and refusal to offer support are simply unacceptable.
I deeply regret choosing OVH over more reliable providers such as Hetzner, with whom I’ve never had an issue even remotely this severe. I will be sharing this experience publicly and with relevant consumer protection authorities if this situation is not addressed immediately.
I am very satisfied with the support provided by OVH. Laurent handled my request with professionalism and efficiency, ensuring the deletion of my server and the smooth transfer of time to my new server. His clear communication and prompt actions made the entire process hassle-free. I highly appreciate the excellent customer service and would not hesitate to recommend OVH to others.
Ticket Number: CS10933225
OVH advertises to deploy a bare metal server within 120 SECONDS – I purchased one and AFTER I made my payment for over £150 they told me it’ll take 48 HOURS to deploy it. I cancelled immediately, what a scam. No customer service at all, support email-address doesn’t work, nobody picks up the phone-I hung up after wating 27 minutes. Now I’m wating to get my money back, let’s see how this will work. km1296313-ovh
I just wanted to take a moment to share some positive feedback regarding the support we received from David and Laurent in support ticket no. CS10940572.
Throughout our recent request, they have been extremely helpful, responsive, and professional. From guiding us through the server relocation process to ensuring a smooth time transfer and deletion, their clear communication and efficiency made everything much easier for us.
We truly appreciate their dedication and excellent support. Please pass along our thanks to both of them!
Best regards,
Ivan from ActiveCollab
Everything takes longer with OVH, I’ve setup hundreds of website a lot of different providers, and OVH user interface is worst than the shitties smallest providers I’ve tried.
Everything is complicated, you want to create a subdomain ? Contact support because the button is not working. You want to change DNS zone ? Contact support beacause it’s not updating (no error message of course, it would be to easy). You want to create a new alias/email address ? contact support because their system doesn’t work.
In short, you have to go through support for everything, (fun fact, their support window closes each time you refresh the page) if you expect spending 1hour on OVH dashboard, you can multiply it by 5.
It’s been years that i’ve told my clients never to use OVH, but when I’m forced to use it, it never disapoints.
Billed me for 14k€, turns out, it was a mistake. The bill was 3€. Took 1 month to get the funds back and 1 month to get a compensation.
I’ve been with OVH for more than 15 years, but hey, the support and operations are really getting worse.
I requested to terminate a server which was replaced by a new one; initially I was asked multiple times the reason however after a quick back-and-forth the request was fullfilled.
Thanks for your support!
this is the butt of the joke that is capitalism, avoid
Great service with a very nice price
Really bad experience. It takes time to understand how to setup the VPS due to a not intuitive and cumbersome platform and not quick assistance.
Then when you setup the virtual pc, is does not work. I was able to log in the first time, loaded some software, then the day after the machine did not respond, so I opened a ticket, they answered it was ok. Nope, it was not ok, still today I cannot access it via remote desktop and I receive a bios error. I’m done, I’ve deleted the machine and wasted money and time
Un excellent support en francais. Résolution rapide.
CS11058490
I recently had a support request handled by the OVH team, and I’m really pleased with the experience. Mame was incredibly helpful and responsive throughout the process. I needed an extension for my server (ns3****7.ip-145-***-205.eu), and thanks to Mame’s assistance, I received an additional 15 days with no hassle. Everything was explained clearly and taken care of quickly.
Ticket number: CS10898675
Thanks again to Mame and the OVH team for the excellent support!
They are sharing my non consensual imagery across many of their websites and when notified, they would rather help the criminals than the actual victims in this situation… they’re the only hosting company that refused to comply with taking down this sexual abuse imagery.
I’ve been with OVH for well over 5 years, I actually lost count. I’ve referred friends and family to OVH too and never had an issue, or minimal at worst. Most recently, my gaming community closed which was unforeseen. I still had 1.5 years left on my contract which would’ve been a struggle to keep up. OVH were brilliant and worked out a closure plan that worked. I will be returning. Special shoutout to the agents involved with ticket CS11152440.
I would like to thank OVH support team for their nice and quick responses, especially Mr. Laurent! (Ticket no. CS10917110).
I ordered an VPS from them. But mistakenly I accepted the commitment and now they don’t let me go for 2 years of period. They say If I do cancel my commitment, I still have to pay the remaining months bills. There is no way to don’t pay. In my country Turkey It’s illegal to commit people and get the all of services price. If I want to cancel the commitment, they must only charge me for discounts they offered. If I change my payment details and don’t pay the rest of the bills…but they are legally bind you to commitment. I don’t know If they can sue me for don’t paying the committed bills. But it’s just a one click and now on you are bound to the commitment and it’s for 2 years.
They are absolute scammers. And I don’t get it that some company from France can do such illegal commitments. How France officials let them continue their fraudulent business. I guess money is sweat, even if it’s from fraudulent business.
Luca is the best! will care about you and help much!
I have ordered a Domain available on the AfterMarket.
After 4 day of processing since Saturday, I reach the support to get information on where they stand on the process.
They reply immediately saying the process can take longer due to AfterMarked processing.
To improve the experience, I suggest you to provide the customer to what step is done and what step is left to get an exquisite support.
Have a nice day.
I like the thorough approach. It took a bit longer than expected, but everything has been resolved to my expectations.
I’ve been using OVHcloud for years to host websites, online game servers, and several Discord and Telegram bots. Performance has always been stable and reliable. The DDoS protection is great, and the pricing is fair.
I had an issue with an automatic card deduction (Ticket: CS10959665), but support resolved the issue, Overall, it’s a solid service.
Mame D. of OVH asked me to review their service, well… here you go, short and sweet: AVOID them at all costs!
I have been asked to quote the ticket reference, here they are: CS10769529 & CS10960112. This way OVH can check and come back here to tell the world why this review is unfair. Honestly, be my guest OVH, I’m so done…
Now, here is my experience:
A couple of month back I spot a domain name I want to purchase, see it is available and start the process of purchasing it together with a web hosting, using OVH. The order is easy, everything is wrapped up fairly quickly. Then I start receiving some emails about my order, all looks ok.
A few hours later, when everything things to be in order, I try to install a module on my website, apparently things are done promptly, all good. However, nothing shows on the website, I cannot access the module but instead see another landing page telling me that the domain I thought I owned was available for sale.
I look back at my order, yep, I did try to purchase said domain.
Investigating further, I understand that the domain was grabbed by a domain broker a few minutes before I did purchase it. Frustrating, but such is life sometimes.
However, since I can buy the domain on the secondary market for a reasonable price, I do that.
Once I fully understood this situation, I reached out to OVH customer service to raise this issue and the fact that AT NO POINT of the order process, or after, did OVH highlight that they could not give me the domain I ordered.
Then, after I raised the issue, at no point did they investigate what happened and acknowledge their failure.
Because I got rather insistent that they were at fault here, OVH said they may (!) refund me the cost of the hosting (which is actually roughly equivalent to the cost of the domain on the secondary market).
They did tell me that, should the refund be approved, it could take up to a month…
A good month after that declaration, nothing happened, no follow-up, no refund.
So I chased.
Tadaa: today, they refunded me and deleted my hosted website, suspended my DNS zone, just wiped out everything. Again, AT NO POINT did they say that, should they refund me, they would effectively disable all the services and throw me out. But they did it, the lovely people… see, they can be efficient sometimes.
So, back to you, gentle customer, beware. You may need a lot of patience with OVH and maybe more than that. I used to be a happy customer of theirs but I will now migrate the various websites I held with them for many years to another platform, with better reviews than OVH.
EDIT: As announced, OVH try to show they care, even though they don’t. Not only they clearly glaze over the issue linked with their failing process, but they do not commit to change it and, best of all, they make it sound like it was fully clear they would cancel all services. Whilst I requested a ‘commercial gesture’, they ‘offered a refund’ which is in fact the cancellation of all services with the necessary refund that goes with it, which is a legal requirement.
Honestly, if you haven’t already just avoid them like the plague.
Solution reçu de la part Yasmine sur le ticket CS11079448. Top !! très satisfait
OVHcloud’s account management is a joke. You can create an account in minutes without any ID or verification—no questions asked. But when you try to delete an empty account you no longer use, suddenly you’re asked to submit legal identification.
Support bounces you from form to form, quoting GDPR articles out of context, only to later say you could have done it from the customer area all along. It’s not just frustrating—it’s a clear sign of a company more focused on gatekeeping than providing actual support.
Terrible service, confusing processes, and zero empathy for users. I’m done with OVHcloud, and I’ll make sure my clients are too.
I hate everything about their customer portal. unfortunately my company used their platform and Im stuck with them.
Even for simple domain renewal you need to go through multiple steps and then the text gets super tiny and their web app is veery buggy.
never use this company!!
Deleting your server without any warning or notification! Not using this service if you want lose all your data!
At first, everything was fine. I purchased a dedicated server and it was set up in about an hour with no issues at all. Later on, I started ordering IP addresses every few days. Eventually, when I tried to place another IP order, it said “additional verification required” and that it could take up to 48 hours. About a day later, the order was canceled. That’s when the problems began.
When I contacted live support, they told me I needed to update my account information — basically giving me generic responses. Anyway, I updated everything and tried ordering again, but the same thing kept happening. I submitted tickets, and a support agent named Gabriel N. told me to place the order again and that it would be manually approved this time. I did that, but once again, it was canceled after 2 days. Just ridiculous.
Since they started responding extremely slowly, I went to the Public Cloud section and activated a project. I placed around 100 small orders, and only then did they finally notice. Clearly, they only pay attention when it suits them.
Then the system created a ticket saying I needed to upload documents. I had already told live support I was happy to complete a KYC verification if needed. The ticket said to upload documents via the “My Documents” section — which doesn’t even exist in the customer panel. Total joke.
I contacted live support again and they told me to send the documents in the ticket. So I did — front and back of my ID. Then they asked for proof of address, which I downloaded as a PDF from an official government website and sent it. I’ve been waiting for days now.
This is honestly the most frustrating and ridiculous process I’ve seen. I’m an active customer, and you’re doing a fraud check? For what? If this were my first order and I was using a VPN or something, I’d understand. But I’ve already been using your services.
My service is close to expiry — what if I can’t renew it in time because of this mess? Will it be canceled too?
Do NOT order from here. They don’t even know how their own system works.
Account: as371715-ovh
Bharath’s help is greatly appreciated
he spent lot of time to figure out the network issues
Thanks a lot
I recently encountered a serious issue with OVHcloud’s VPS service that I feel potential customers should be aware of. After missing a renewal payment, I immediately lost access to my data. Instead of providing a grace period or temporary access to retrieve my important files, my VPS was suspended pending “full deletion.” When I requested access to my data, I was told I could only regain access after paying for the renewal effectively preventing me from retrieving my files unless I continued with their service.
While I understand businesses need to enforce payment policies, holding customer data inaccessible without providing a reasonable opportunity to back it up first feels unnecessarily harsh. A more customer friendly approach would be to allow limited access for data retrieval before suspension.
I’ve since decided to move to another provider with more flexible policies regarding data access during billing issues. If you value having reliable access to your data even during payment disputes, I would recommend exploring other hosting options.
Even i have an 5 years commitment with my old dedicated server before i still can upgrade my dedicated sever before that to new one.
Ticket Number: CS11063000
Servers and infrastructure seem good, but the API is hell.
It’s the first time I’ve seen an API that doesn’t work at all.
Authorization isn’t possible, and a lot of work has to be done manually.
The servers are solid, but the API… there’s basically no API.
I placed an order for a domain and VPS at OVH. I accidentally used their Canadian portal, and the order was cancelled due to a “region mismatch.” Support told me to create a new account on the UK OVH site.
I did exactly that — and again, the VPS order was cancelled, but this time the domain was accepted and charged, even though I can’t use it without a server.
They refused to cancel or refund the domain, hiding behind “registry rules.” I also can’t remove my payment method because there is now an “active service” (the domain I didn’t want). Total nonsense.
This whole experience is ridiculous:
You buy a service you can’t use, you’re charged for it, can’t cancel it, can’t remove your payment details, and can’t close your account unless you file a GDPR request.
I’ve submitted a complaint to Nominet and will be requesting full data deletion under GDPR.
OVH is a perfect example of how not to treat customers. I wouldn’t recommend them to anyone — unless you enjoy bureaucracy, contradictions
Their support live chat is one of the best in the uindustry
Had a disruption on a few VPS instances, very prompt response from support and noticing an error on the server and suggested to migrate to another server which was picked up very quickly and exected right away in the background with a downtime of less then 1 minute.
We picked the wrong VPS offer, they helped us fix the issue
I have been dealing with OVHcloud’s support team regarding an unresolved issue dating back to October 2022. After multiple follow-ups over the years, OVHcloud finally replied — and their response was completely unsatisfactory.
What happened?
I ordered several VPS instances back in October 2022. Shortly after payment, my account (formerly is151300-ovh) was locked without warning.
I promptly provided all requested documents (government-issued ID and proof of billing), yet my account remained inaccessible.
Despite clear bank records showing full transactions (not just pre-authorizations) for amounts totaling 1,991.12 TRY on October 19, 2022, I never received any refund.
For over two years, every inquiry resulted in generic replies claiming that only a pre-authorization had been made.
My recently created account (using the same email) was also locked without any explanation, leaving me completely without support.
OVHcloud’s latest response claimed:
My account was disabled because of “illegal activities” on my server—an accusation made with no details, evidence, or even a single log shared. Their explanation was vague, citing “security reasons” and stating the decision is “final and unappealable.”
They continue insisting that the charges were only pre-authorizations, despite my solid bank documentation showing otherwise.
What’s even more frustrating?
I have no direct access to a support representative. Every time I’ve requested detailed explanations or tried to escalate the matter, I’ve simply been told to “raise your complaint,” with no actual assistance provided.
The lack of accountability and transparency from OVHcloud’s support team makes it nearly impossible to have my issue resolved, and I feel completely abandoned as a customer.
Final thoughts:
If you’re considering OVHcloud, be aware that if something goes wrong, you might not only lose access to your account and funds, but you may also face a wall of vague accusations and zero support. I urge OVHcloud to address these issues and for potential customers to be cautious
Personal
For creating your website or blog
S$6.59 this package have available cPanel?Personal
For creating your website or blog
S$6.59 this package have available cPanel?
I had an excellent experience with OVHcloud’s support team. I reached out regarding the cancellation of services through the ticket: CS10918703, and Joanna B. provided me with prompt, clear, and professional assistance. The services were suspended correctly, and the cancellation process is completed
I am fully satisfied with the service provided and would recommend OVHcloud to others.
I rented two servers from OVHCloud because their website clearly advertised Windows Server 2025 Datacenter compatibility.
That statement is false – and support confirmed in writing that this OS is not supported on those systems.
❌ Product doesn’t match the offer
❌ Refund refused
❌ OVH still promotes this across all regions, despite being informed
❌ Support tickets were ignored or closed without resolution
This isn’t a minor issue – this is a serious legal matter:
§ 434 BGB (German Civil Code) – product defect
§ 323 BGB – right to withdraw
§ 5 UWG – misleading advertising
EU Directive 2005/29/EC – unfair commercial practice
UK Consumer Rights Act & international laws – violated
All evidence is documented: screenshots, internal chat, website capture.
PayPal disputes have been submitted.
⚖️ Next step: legal complaint to the German Wettbewerbszentrale, Verbraucherzentrale, and formal proceedings under EU consumer law.
If OVHCloud does not resolve this immediately, I will file:
A criminal complaint under § 263 StGB (fraud)
Reports to data protection authorities and hosting watchdogs
A public press release to warn others
This is not a technical issue. It is systematic deception with real legal consequences.
You’ve been warned.
#ovhcloud #legalaction #ovhfail #consumerprotection #uwg #bgb #eucomplaint #windowsserver2025 #falseadvertising #trustpilot #fraud #serverhosting #dedicatedserver
_____
J’ai loué deux serveurs via OVHCloud.com sur la base d’un argument commercial : compatibilité avec Windows Server 2025 Datacenter.
Ce point est faux, confirmé par le support OVH par écrit : le système n’est pas supporté.
❌ Produit non conforme à l’offre
❌ Remboursement refusé
❌ Publicité toujours en ligne, malgré les preuves
❌ Tickets fermés sans solution
Ce n’est pas un simple malentendu. C’est un dossier juridique majeur :
§ 434 BGB (droit allemand) – défaut de conformité
§ 323 BGB – droit de résiliation
§ 5 UWG – publicité mensongère
Directive 2005/29/CE – pratiques commerciales trompeuses
Loi britannique & droit international du consommateur – violés
Preuves : captures d’écran, site archivé, conversations support
⚖️ Procédures PayPal lancées
Si OVHCloud ne réagit pas immédiatement, je déposerai :
Une plainte pénale pour fraude (article 263 StGB)
Un signalement aux autorités de protection des consommateurs
Un communiqué public adressé à la presse
OVHCloud n’a plus d’excuses. Il ne s’agit pas d’un bug, mais d’une tromperie systémique avec conséquences juridiques graves.
Update – Fall wurde gelöst
Nach längerer Auseinandersetzung wurde mein Fall durch OVHcloud mittlerweile vollständig gelöst. Die Rückerstattung wurde durchgeführt, die betroffenen Server wurden entfernt, und der Fall ist damit aus meiner Sicht abgeschlossen.
Allerdings möchte ich auch transparent festhalten:
Ohne den öffentlichen Druck auf sozialen Netzwerken, umfangreiche Dokumentation und die Weiterleitung an die Claim-Abteilung hätte der normale Support das Ticket vermutlich weiterhin ignoriert oder geschlossen. Die ursprünglich beworbenen Eigenschaften der Server waren tatsächlich nicht wie beschrieben verfügbar – das wurde mir später auch schriftlich bestätigt.
Dass es erst dieser Eskalation bedurfte, bleibt schade – aber ich anerkenne, dass OVHcloud letztlich reagiert und die Rückabwicklung ermöglicht hat.
Ich hoffe, das Unternehmen nimmt diese Fälle künftig ernster – im Sinne der Kundenzufriedenheit und Rechtskonformität.
Update – Case resolved
After an extended dispute, my case with OVHcloud has now been fully resolved. The refund was processed, the affected servers have been removed from my account, and from my perspective, the matter is now closed.
That said, I want to be transparent:
It sadly required public pressure, daily documentation, and escalation to the Claim Department to reach this outcome. The servers I ordered were not compatible with the features advertised, as OVH later confirmed in writing.
It’s unfortunate that such escalation was necessary – but I acknowledge that OVHcloud ultimately acted and allowed a fair resolution.
I hope they take similar customer issues more seriously in the future – in the interest of transparency, accountability, and legal compliance.
I’ve used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP they allocate for the machine. I’m from Bangladesh, and I’ve faced payment issues with several other cloud providers. For example, I couldn’t pay to AWS with IFIC VISA card. Azure works, OCI sometimes have problems. But OVH fully supported the payment platform, just like local.
Always terrible support experience. Chat support is always vague and inconsistent and ticket support is always slow.
They took my money for a service I’ve canceled and then they refusing to refund. Avoid them, they are just scamming you.
i only tried to install wordpress using the 1-click module, it took me 4 hours and still didn’t get done since there is some issue with theirs php, i contacted the customer support 5 times, they were helpless.
Number: CS10902124
We moved forward with a solution-oriented approach, I thank the team, best regards.
Thanks; Max F. Justine D. Joanna B.
I ordered something of ovhcloud and never received it, when i asked to cancel and get a refund it that was totally fine with them they just needed my confirmation but after that i’ve never heard from them and havent received the refund
I am developing and operating IT services in Korea. I am currently using aws and azur, and some overseas traffic cost more than necessary, so I was looking for other overseas region cloud companies. It seems that we have finally found a perfectly suitable company. I like the price compared to the specifications, and there is a wide range of choices as it provides a variety of products. Above all, compared to other companies that provide similar products, the experience from purchase to post-installation use is good.
From my point of view, I was worried because it was my first time to know the company, but Jennifer, the person in charge, called me directly to explain and guide many of the things I was curious about, raising the OVHcloud’s trust.
Support was helpful on an issue ultimately caused by us.
It was a great pleasure for me to be able to join this company, but unfortunately the the reality was différent.
I was an external worker at OVH for 6 months. Right from the start, I felt isolated and unwelcome. There was little or no support or team spirit. I was often kept out of important meetings and communications, which made my job incredibly difficult.
I still don’t know why this reception was so negative.
In addition to the loneliness, I was also openly harassed and defamed for no reason. I knew nobody.
When I tried to express myself, my concerns were ignored.
This created a toxic environment in which I felt constantly on edge and unsupported.
To make matters worse, my personal and professionnal computers were hacked while I was working here. I still don’t know how it happened, so I notified the security teams. But they didn’t seem very concerned, which I find very strange.
This job has taken its toll on my mental and emotional health. I wouldn’t recommend this place of work and I sincerely hope that changes will be made so that no one else has to go through what I did.
The support was great since he followed up on a refund for a service and he was giving me all the solutions with great details to the sum that was refunded.
I’ve never had a bad experience with OVH. Any time I’ve needed support or had queries they’ve always been very helpful and provided a very satisfactory resolution.
I can thoroughly recommend them as an IT partner.
We truly appreciate your efficiency and the quality of support you consistently provide
Edited after OVH reply (20th May 2025):
If you have seen the ticket carefully, then you might have seen screen shots of the email that I received from your abuse team.
And if you have carefully seen the ticket, then I repeatedly asked that “Please point out where is the technical detail in the email”
My only question that stayed for long is that where is the technical detail?”
If you have seen the ticket then you might have noticed that your team says they don’t have access to abuse team.
You take down a production server, and you say that you don’t have access to abuse team. Is this not a shame on OVH?
**** How was it fixed? *****
After days of research on internet I figured out that you don’t have your own abuse detection system. You use Netcraft. I directly contacted Netcarft and they gave me issue number 68604359. After providing screenshots they agreed that they flagged the portal in error. You can see the issue if your fake abuse team has any access to them.
Once Netcarft clear the flag, the next day I received an email from your fake abuse department that your ticket has been closed. Other than this they never replied to any email, even after updating my email address, as suggested by your so called support.
——— Original Review ——
We’ve been an OVH Cloud customer for over 11 years. Our leased server supports our tracking and communication software and serves around 3,000 GPS devices in a live production environment. On April 1, 2025, we received an email from abuse team claiming a phishing website was hosted on our server. As an immediate action I stopped the website. Still, on the third day OVH hijacked our production server.
** What was the business impact? **
1. This server listens to approx. 3000 GPS tracking devices installed on commercial trucks and trailers. All of our clients lost connection with their vehicles.
2. Server hosts a communication system where dispatchers send live instructions to drivers on road. All clients lost connection with their drivers, and this caused missed deliveries causing financial loss to our customers.
3. Several other automations stopped.
All of a sudden we had to migrate to a different server that we kept spare for urgencies.
To understand the issue I created a support ticket and also called them to understand what was wrong. Support team told me to reply to the same email that was received from abuse team and assured that they will tell you. I replied to that email multiple times. But never got any reply from abuse team.
I kept asking OVH support via tickets. But support kept saying that they don’t have access to abuse team. Now we are in a business critical situation:
1. The domain they mentioned in the abuse email has nothing objectionable. It is a staging environment for testing our live application.
2. Because this domain was flagged by OVH, we have exact same web app running in production which we are keeping down because we are afraid of same wrong action on other server.
** What are we looking for?
we appreciate that OVH does not allow phishing website. But the website they flagged is a normal web application used by our customers. Only those users can use them who were signed up by their employers.
–We need to understand what was exactly on website that abuse system flagged the domain and hijacked our server even after the website was immediately taken offline.
–We need detail, so that we could take care of objectionable things on several other applications running on different ovh servers.
OVH team permanently closes tickets after stating that abuse team has provided sufficient detail. But abuse team just stated a domain name and nothing else in the email. To keep the conversation on, I create new tickets.
I am keeping tickets open but they send a ready-made reply that they dont have access to abuse and ask to contact abuse team, but abuse team never replies.
So for us OVH servers are no more reliable provider because they hijacked our business all of a sudden without any reason. They even do not explain what was the reason of hijacking a server.
I am attaching all tickets and conversations and abuse email that, according to them, contains all so-called technical details.
We request OVH to tell us what was phishing in the website.
CS11067580 –Joanna B has done a excellent job to understand our situation. She was kind and proactively helped us to navigate through a difficult situation.
I’ve been using their service for the past few years, and so far, I’m happy with the experience.
I have a VPS from OVH for 11 years now and I’m very happy with it. The service was 99.9% available and the only issue I can remember was a DNS downtime 3 or 4 years ago which was solved in a couple of hours. I rarely had to open support cases and they always solved my problem. I should also mention OVH has the best prices.
Customer since the beginning (When Oleg answer himself on the OVH Forum). From now on I will stop recommending OVH to my friends and clients. The anti-fraud politics and commercial strategy becomes inhuman. It doesn’t matter if you’ve been a customer for 15 years, they can cut your account at any time.
Half of the people I recommended OVH to had their orders refused and their money blocked (on hold) for months.
It’s sad to see a pioneering hosting company being sabotaged by terrible customer service.
Order 17899805 declined for unspecified reasons.
All the information was provided. It wasn’t enough.
The company seemingly is so rich, they don’t want new customers. OK then.
Trying to add new information to a support ticket: “Dear Customer Your reply could not be added to your support request: CS10150396: Order 17899805 follow up. This ticket was closed 12.09.2024 22:47:57 GMT. Please create a new support request. Thank you for choosing OVHcloud. The OVHcloud team”
This is the worst experience I’ve had with a web hosting company. At least their online chat is swift and there are actual agents willing to help but it looks like they can’t do anything.
The user dashboard/control panel is extremely slow, works only every other time. You also have to login carefully because they have the login system specific to a region. Had you chosen the wrong region, you’ll never be able to login (wrong email or password). That makes zero sense.
I Lost my phone And I don’t access of my gamil account anymore and I don’t know the password and I also forgot the password of ovh cloud account I know the mail ID but don’t know the password ( please not I don’t remember anything else like username or Customer ID )
I still have the access of 2fa but I can’t login without the 2fa
( I can provide My billing details or bills )
I want the account recovery at any cost
( let me know what the possibility )
My mail id – btwitsex@g****.com
Please note I lost the mail
( let’s not waste time For such replies and come into the solution )
Thank you
I purchased VPS for Australia but when I tried to connect through Remote Desktop it gives error cannot connect either remote desk is turned off etc…I opened a ticket but no beneficial resolution, I want my fund back
Very low level of support and hiding incompetence with bizarre answers. I am considering changing.
Update (07 july 2024)
I sent the account references to Ovh, I hope they solve the problems.
a system managed by automation…
There are support request pages but NO ONE answers…
The ONLY problem with OVH is that there is no technical support.
Also your prices are high, please be a seller who CARES ABOUT CUSTOMERS.
I have been a customer for 10-15 years, there are alternatives for half the price, I will switch when my contract period ends
account ID : ok47xx-ovh
Very poor DDoss protection, the dashboard loads very slow and sometimes takes several seconds to load a single page and the support is bad. For the price OVH charges, compared to other providers, it doesn’t deliver any real value.
I would suggest anyone to use another provider.
Good support, top availability and no network problems
I have a dedicated server, good, understanding and so polite support, top availability and no network problems.
So i love ovhcloud, for their good pricing, the downside was that on the day of writing, I encountered a lot of issues with my 3 services. I cancelled one which is fine. I then paid (3 days ago) on the July 3, 2024 for 2 of my 3 vps. Lets go vps 1/2/3. on July 3, i paid for vps 2 and 3. then today i paid for vps 1. But for some reason the billing dashboard charged me for vps 1 + 2. So i paid duplicate for vps 2. Then i paid for my vps 3, money went out of my account, but it is still “not paid” even though the invoice said paid and in my bank statement the money has gone out.
EDIT: Forgot this was here, but the billing is already paid for on their system, but visually for me it is still buggy. Nothing else to talk about but yeah, hopefully the system for billing is more refined so it will become less hard to use and understand.
I have facing issue on server last 1 month. the server is responding very slow and most of the times it is just loading, I checked all my resources is okay. but server is very slow. in last 1 week this problem is severe. i opened a ticket before 3 days(ticket no: 9862422) but they don’t even reply the ticket. i am disappointed. i want to changed their server but due to in my commitment I cant change the server before September.
Once I found a telephone number. The support was excellent. Using voice and email to correct my issue
For their good clients they go the extra mile
I received an email proposing the migration of my hosting to a more recent plan. It stated, “It will keep the free domains included in your old plan.”
I started the migration, and it explicitly stated, “The free domains from your old plan will no longer be included.”
So, I spent 15 minutes figuring out how to send a support request to explain this inconsistency.
The support team responded: “Thank you for your interest in our services. Here are the steps to follow from your client area to upgrade your web hosting plan…”
And they did not address the question at all. The issue was marked as “Resolved.”
The response email provided a link to the ticket… which does not work.
Ticket number: CS9736186
Sent OVH a DMCA removal request 4 weeks ago to no response they ignore requests and by doing so endorse illegal content they host ww2.fmovies.cab an illegal piracy website which uses copyrighted images. Customer service at OVH is non-existent! Avoid do not use!
I have paid for a VPS server, and the payment was successfully withdrawn from my card. However, on the order page, I haven’t received ticket support yet; it seems to be unavailable. The sales team appears to be unresponsive. My order was also rejected, despite making a successful payment. There has been no response from the support team. This has been the worst VPS service experience of my life and a complete waste of time.
Horrible. Utterly horrible.
EDIT: It’s even worse. See further down.
A few days ago (Friday i think it was) i ordered a dedicated server from OVHCloud to host my multiplayer game. The server was great! Superb performance and straightforward setup. Cost me $50 ($25 setup and $25 first month).
Then Saturday morning i wake up and find out i can’t log into OVHCloud, and my game is unplayable as the server is dead. What the hell? OVH offered no explanation (beyond a bunch of generic “your service has been terminated” messages in my email). I had no choice but to create a new account, as i need an account to open a ticket, to complain about this. But of course since it is Saturday, nobody cared.
Finally on Monday i got a response on my ticket… “we cannot address your issue as it is related to a different account.” What the absolute f… I can’t open a ticket on my actual account because you locked it!
They suggested i email (abuse at their site dot net) instead. So i did. Thankfully, that helped… no it f…ing didn’t. It’s been 24 hours since i sent my email and no response!
They suggested i call their support number. First of all, why the absolute hell do i need to call when you already have a proper support ticket system? What is the point of a support ticket system then? But fine, i thought, i’ll call. And… the number doesn’t connect! What is going on with your company?
This isn’t about the $50. This isn’t about the server. This isn’t about the time i wasted setting stuff up on your platform. This isn’t even about the (so far) 4 days of not having a proper server (thank gods i still have my old server running, so i just pointed the DNS back to it and we could still play the game, albeit with worse performance). No.
This is about the attitude. This kind of customer “support” is atrocious and utterly unacceptable. Why completely lock an account? Why give zero explanation for locking it? Why redirect me from your ticketing system towards your email and phone? Why treat me like i’m your enemy, when i’m just trying to pay you money and get a basic level of service in return???
At this point all i care about is getting back my $50. I will never once touch OVHCloud again.
EDIT: I just finally tried to call their support phone number, cuz it’s apparently “not connected” most of the time and you have to call it during specific hours. So i finally had the opportunity to call. Guess what?! Every single option is “this option is currently not available”! This is ridiculous. Literal scam.
EDIT2: and now they are asking me, under this review as you can clearly see, to provide an account ID. That i can only fetch by logging in. When i am literally complaining about them LOCKING MY ACCOUNT to the point that i CANNOT LOG IN. Wow. This level of trolling is honestly impressive. Well done! Why the f… do you need my account ID?? You KNOW MY EMAIL ADDRESS
Très bon service via l’application x
Contrairement au service tchat via la page web OVH qui et inutile
Slow Panel. Ordering / sign up process takes you through 10 domains and takes several minutes loading between pages. Contract I was given was in French despite signing up in Australia. Their billing system etc and everything is incredibly buggy. I tried to cancel a service, at the time no invoice was generated, however I was given an error and the service wouldn’t cancel properly. I submitted a ticket and then they said cancel through the API, which is insane and clunky. I then tried making a ticket to null the invoice, but they said no as API cancellation was after the invoice was generated and closed the ticket immediately. It took 4 days to get a reply to the second ticket I made. In setup fee and ongoing fees, their dedi’s are by no means cheap, but they have horrible service. I used to use OVH for their cheap VPS and the service itself was reliable, but I will completely avoid them now, there is zero point or reason in using OVH.
This company are straight up scammers, not of the smart kind but the french kind, who aren’t capable of designing a decent modern architecture, understandably a lot will go wrong, and then you can’t retrieve your password that they changed without your consent, you can’t contact support, and they continue charging you without you being able to cancel. Avoid at all cost and advise against this company, there’s a reason the score is so low despite all the fake positive bot reviews.
OVH was great for years but in the last 6 months to a year we have noticed a severe degradation in the DDOS protection, attacks have either not been filtered out or have leaked causing issues with our clients being able to stay connected.
Hardware is cheap, network is OK, DDoS protection lacking.
Français
Je suis extrêmement déçu par le service à la clientèle d’OVH Canada. J’ai acheté deux noms de domaine, mais je n’ai reçu aucun courriel de CIRA pour activer l’un d’eux. Leur abonnement inclut un nom de domaine gratuit que je n’ai jamais reçu. Leur équipe, notamment Fernando V., a fait preuve d’un manque de professionnalisme scandaleux en insinuant que j’avais mal passé ma commande. Ils n’ont même pas pris la peine de vérifier correctement les détails de ma commande avant de répondre de manière inutile et désinvolte.
Le problème n’est pas le nom de domaine gratuit, mais l’attitude du service client. Fernando V. m’a répondu avec une phrase irrespectueuse : “Vous aurez du regarder la commande avant de payer.” Cela fait maintenant trois jours que je n’ai pas accès à mon nom de domaine, ce qui démontre leur incompétence. Ce manque de sérieux me fait perdre un temps précieux pour un montant dérisoire de 9,99 $. Maintenant, je comprends pourquoi cette entreprise a une note aussi lamentable de 2 sur Trustpilot Canada. Leur incompétence et leur attitude nonchalante sont inacceptables. Affaire à suivre, je reviendrai pour dire la suite. Je déconseille fortement de faire affaire avec eux.
English:
I am extremely disappointed with OVH Canada’s customer service. I purchased two domain names but did not receive any email from CIRA to activate one of them. Their subscription includes a free domain name, which I never received. Their team, especially Fernando V., showed scandalous unprofessionalism by insinuating that I had made a mistake with my order. They didn’t even bother to properly check the details of my order before responding in a useless and cavalier manner.
The issue is not the free domain name but the attitude of the customer service. Fernando V. responded to me with a disrespectful phrase: “You should have checked the order before paying.” It has now been three days without access to my domain name, which demonstrates their incompetence. This lack of seriousness is wasting my precious time for a paltry amount of $9.99. Now I understand why this company has such a lousy rating of 2 on Trustpilot Canada. Their incompetence and nonchalant attitude are unacceptable. To be continued, I will update with the follow-up. I strongly advise against doing business with them.
I purchased a vps on ovhcloud, VPS is super good and working fine. Speed and VPS is stable with Unmetered bandiwith. __________________
The issue is their interfaces of OVH dashboard, Disgusting and tired of using it. Very laggy and not responsive, For that reason I am not going to renew their service.
Ovhcloud is trying to bill me 147 Euros for a service they never provided. The reneval payment with my credit card did not come trough, because the credit card expired. I noticed it, and switched provider, because I did not want to stay with OVH anymore anyways. I also cancelled the service from their UI. BUT they thought that it was logical to bill me anyways. I do not recommend ovhcloud, their dashboard is also ugly and buggy, and support inexistent.
EDIT 1:
I did reply to the request, but could not see this reply first. I added a ticket number for a ticket I opened on this matter.
EDIT 2:
OvhCLOUD replied to my ticket without even bothering to read it, with just a tutorial on how to pay my bill. Apart from this being completely disrespectful, I still do not, see why I would have to pay a bill on a service ovhcloud themselves deleted and aknowledged having done so.
Second review in a short time: requested a domain transfer about 7 days ago, all formalities completed, nothing happens. Created a ticket to know why the transfer is not happening, no answer.
Absolutely the worst web and cloud provider that exists, not one sense of respect towards their customers.
Update 15/5/2024
Got an email fro support, mentioning a domain transfer timing that is completely different than the one mentioned before, and about three times slower than the worldwide standard. In addition, they had the arrogance to point me on the respectfulness of my mail: let me be clear: if you treat your customers without any respect over and over again, do not ask for respect. French company with an attitude and lousy service, the worst you can get!!!!!!
I’ve used OVH for over 10 years and had multiple dedicated servers with them. This is an unmanaged service so I receive no technical support.
The price/performance ratio is higher than most other providers, it’s rare to find better hardware for a cheaper price.
Uptime is as close to 100% as you can get, very rarely have I had any hardware faults. If there is a fault, the intervention and repair is very quick.
The control panel is mostly good, it can be a bit clunky but it handles a lot of OVH products. I do wish the firewall settings were easier to manage.
I am very satisfied with my VPS server so far. Very good for WordPress hosting.
technical wise, I’m very happy with them.
but after several years of using their services for different clients, I made a mistake and used the wrong credit card for a service. OMG!!!! crazy guys…. cannot do refunds.. you wont believe the nonsense I had to read.
I would recommand take your bussines somewhere else. espicialy if Tomas is on the Chat.
Story continue, after I write this review I start getting emails from OVH regarding the issue, they chech the case blah… blah blah… this company doent know how to make a refund.. would u believe it? crazy people. again – STAY AWAY FROM THIEVES
One of the worst companies I’ve ever had the disgrace of using, from one day to the next they corrupted my files and operating system, after 3 years using this company. Several lost CPanel accounts from my clients, source codes, database, emails.
They defend themselves by saying that it was my fault for not paying for the backup package, not paying for premium support and that now it’s over, that they are only “machine suppliers” and are not responsible for any system corruption issues.
Before I went to sleep everything was running, I woke up with everything inaccessible and corrupted. I understand that this is 100% the fault of OVH, a company that came straight from hell to cause millions of losses to any of its customers.
There seems to be disconnect between different service segments inside the company which makes it occasionally extremely difficult to pin-point root causes for issues. Standard support level seems to be quite slow to respond. On the positive note – Large provider with strong networking backbone. Once you get things up and running things work usually fine. It’s also possible to use other Linux distributions than provided per default.
Worst Company ever
They emptied my server only a few days after my credit card got invalid.
Updated: They sent one warning about the server deletion and deleted one day after.
There’s good and bad. For the price value, depending on the scope of hosting used, I would say they are good if they can remain priced so or cheaper will be better.
Hosted on ovh’s cloud as used on my company’s websites for reference.
thebestseocompanyever.com/
biztransit.com
bcz.com
okit247.com
OVHcloud is the best provider for bare metal clouds, offering top-notch DDoS protection. Their services are reliable and powerful, making them an excellent choice for anyone needing secure and high-performing cloud solutions. We’ve been using their services for our game servers with thousands of players monthly.
However, their customer support needs improvement. The response times are slow, which can be frustrating when urgent help is needed. Additionally, you have to pay for higher-level support, which can be a burden, especially for smaller businesses. Enhancing the basic support services would make OVHcloud even better.
again they have shut down my server despite several email to warn them the server was not hacked and was perfectly fine ( ArtsCad.com )
This is already the thrid time they shut down one of my server for nothing
Technical support is non existent, they only redirect you to their guides rather than actually help you and of you want an actual help from their technical support you need to pay additionally.
They do not have any system for blocking or recognizing spam, i receive dozens of phishing emails everyday and they do not have any way to install spam filters. I discourage you from using their services.
We had a error in hardware raid created ticket 1day no response. Followed up with more data still no response. We have over 100TB data cannot access because of this. Chat interface, phone call no one to help. No one should use this guys.
==> Their response below says they replied in time. Not true. Got a response after this review was posted (2 days). They replied asking for a question which was already send to them the first day. So all I got was a standard reply with no one reading my ticket content. I replied immediately and so far no answer. They are asking for hard drive serial but as the raid controller is bad I cannot even get to that step. Asked when can they intervene I said anytime as I cannot access any content. This was 14H ago. Still waiting for them to reply. Now 3rd day. We have lost countless customer.
Horrible experience
Chat does not work, and online orders for VOIP lines do not work.
Worst of all; their online interface. Very complicated, obsolete and so old-fashioned. Very difficult to self-manage anything, because you cannot rely on their support team. Their phone support is a farce; just a recorded message, no actual support team.
Run run run. Go somewhere else. Good experiences with Hostinger here.
I have purchased the service in less than 24h, I chatted with them 3 times, two of them made me wait a long time to answer me and close the chat after they send a answer with no time to answer back.
I added an domain name in my order that wasn’t processed.
After not having anything working correctly, I chatted again and asked for a refund and was told “I have already discovered the problem, we do not have a refund policy for company accounts, I am sorry that this is not the answer I expected.”
This is madness I got this service less then 24h nothing worked and can’t cancel and get a refund!
I should have known better.
I’ve used OVH and before then SYS for many years but now I would find it hard to recommend them.
There support for billing issues is horrendous as you can’t create tickets for pricing issues you have to contact sales not via a ticket and you only get 300 characters to explain your issue instead of using the ticket system like everyone else
I would only ever recommend OVH servers if they are on a mega deal unless you are going to sit in contract while people pay lower than you and when you get out of contract they refuse to readjust the price of the server to what they current advertise. There pricing is cheap but it’s a slap in the face to have to be paying more than new customers or be paying double than a customer who bought it on a deal.
But just to reiterate the breaking point for me was when you refused to readjust my price to the new one after my contract (I was asking to match with the without commitment price just to be clear)
I was told to contact sales not through tickets for some stupid reason only to have a ticket created and be answered by the same person who told me to contact sales.
The reason this isn’t 1 star is I’ve had no problems with the hardware or networking however the main thing when it comes down to is cost and to pay double what new customers and to be told to reorder my server instead of reducing my prices is unacceptable for a company of this size
If you could help it would look elsewhere
Slow slow and slow. Probably the worst hosting company I’ve ever dealt with. To be fair, the server is fine, however, when I needed to do a password reset, the system won’t send out an email to allow me to do that. But the support is bad, very slow, probably understaffed. You need to get that sorted asap.