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LiquidWeb Review

Review by Jerry Low
Updated
Disclosure: HostScore is reader-supported. When you purchase through our links, we may earn a commission.

TL;DR: What We Think of LiquidWeb

LiquidWeb is one of those big-name premium web hosting service providers that many people can only wish they could afford. Due to their focus on enterprise-scale solutions, they have left out standard shared hosting and the closest most people come is to their Managed WordPress hosting plans. That being said, looking upwards on their plan scale, the sky is the limit.


Suitable for:

eCommerce, Enterprise, Managed WordPress, Developers-friendly, or Adult Website Hosting

LiquidWeb Review - Website Screenshot

HostScore
73.7%
Promo Coupon*

Website: https://www.liquidweb.com/

LiquidWeb Pros & Cons

LiquidWeb Pros

  • Powerful enterprise hosting solutions with great scalability
  • 100% network uptime, backed by detailed Service Level Agreement (SLA)
  • Excellent customer support – 59-Second support response guarantee
  • Self-operated data centres – Higher degree of security and data integrity compared to providers renting space from third-parties
  • PCI-Compliant and HIPAA-Compliant hosting servers available

LiquidWeb Cons

  • No standard shared hosting plans
  • No Asia-based data center

Jump: See what users think of LiquidWebservices?

LiquidWeb Who? Quick Intro

Founded in 1997 by Matthew Hill, Liquid Web has carved out a significant presence in the hosting and managed cloud services market. Located in Lansing, Michigan, Liquid Web has been recognized for its high-quality customer service and powerful hosting solutions tailored to businesses and professionals.

Our LiquidWeb Experience & Detail Findings

Performance

What server speed features does LiquidWeb offer?

LiquidWeb is renowned for its impressive uptime and speed performance. Their platform employs cutting edge technologies such as built-in caching mechanism, HTTP-2, NVMe SSD storage, Nginx / Litespeed server, and various server upgrades to further enhance your website’s speed.

Security

Are websites hosted at LiquidWeb safe?

LiquidWeb is suitable for those with basic security needs, but may not be the best fit for websites requiring powerful, high-level security solutions. While they include essential tools like advanced web application firewall (WAF), free SSL, daily backup, and other basic server features, we think there is still room for improvement in this security.

Supports

Is LiquidWeb customer support good?

Help is avaliable via phone, live chat, and email at LiquidWeb. The company’s customer support teamn operates 24/7/365, with an impressive 59-second initial response time for phone and live chat inquiries.

Value for Money

Does LiquidWeb offer good value for its pricing?

LiquidWeb is expensive, but its higher pricing aligns with the specialized, high-quality hosting services it provides. Their premium pricing is justified by its high-performance, secure, and scalable hosting. The inclusion of compliance-oriented services (ie. HIPAA compliant, PCI compliant solution) makes LiquidWeb a strategic choice for sectors with stringent regulatory requirements.

Overall Users Satisfaction

What other users think of LiquidWeb?

Based on our market research, user satisfaction with LiquidWeb is overwhelmingly positive.

Customers especially appreciate their responsive and effective customer support, frequently mentioning staff members who provided outstanding assistance. The company’s ability to address technical issues promptly and efficiently is a recurring theme in customer feedback.

Despite its higher cost, LiquidWeb distinguishes itself as an outstanding option for users seeking a high-quality hosting solution.

For additional insights, please refer to the user reviews section below.

Beginners Friendliness

Is LiquidWeb suitable for beginners?

No. Being focused on upscale hosting solution, we do not recommend LiquidWeb for newbies.

Small Business Friendliness

Is LiquidWeb suitable for small businesses?

LiquidWeb can be a suitable choice for small businesses seeking quality hosting solutions. While their services might be at a higher price point, the comprehensive support and fully-managed hosting environment offer significant value. Additionally, the range of scalable solutions and high-quality service make it a reliable option for small businesses looking for growth and stability in their online presence.

Web Developers Friendliness

Is LiquidWeb suitable for developers?

Yes, LiquidWeb is made for web developers seeking powerful hosting solutions. Their fully-managed VPS hosting plans, although not the cheapest, provide the peace of mind of round-the-clock support with guaranteed quick response times. The emphasis on exceptional support and value-added services, such as dedicated developer tools and cloud object storage, makes it ideal for demanding projects. Additionally, owning and maintaining their own data centers ensures high-quality service and the ability to host complex web applications. LiquidWeb’s focus on upscale, scalable solutions aligns well with the needs of large web agencies, developers, and corporate clients who require top-tier hosting services.

Host Own Email

Can you host your own email accounts (email@yourdomain.com) with LiquidWeb?

Yes, you can host your own email accounts with LiquidWeb. This significantly reduces your costs by eliminating the need for expensive third-party email services.

Onboarding

Is it easy to get started with LiquidWeb as a new customer?

New customer onboarding process is smooth and easy at LiquidWeb. As soon as payment is completed, you will recieve a welcome emails with all the necessary details to get started on their platform.

Free Trial

Can you try out LiquidWeb for free?

Yes, LiquidWeb offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.

Try now: Click here to signup at LiquidWeb official website

LiquidWeb Plans & Pricing

LiquidWeb offers various hosting solutions, including VPS, Dedicated, Cloud, and Reseller hosting plans. Additionally, the company also provides specialty hosting services, such as Managed WordPress, Adult Websites, Email, and Minecraft hosting.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of LiquidWeb services with several other providers that we actively monitor.

LiquidWeb Signup Price vs Others

Web HostSharedVPSDedicatedCloudManaged WPWindows
LiquidWeb$ - /mo$45.00 - 105.00/mo$199.00 - 549.00/mo$5.00 - 350.00/mo$17.50 - 912.50/mo$65.00 - 145.00/mo
ScalaHosting$2.95 - 14.95/mo$29.95 - 169.95/mo$ - /mo$20.00 - 179.00/mo$2.95 - 14.95/mo$40.00 - 485.00/mo
IONOS$5.00 - 13.00/mo$2.00 - 30.00/mo$50.00 - 150.00/mo$ - /mo$4.50 - 11.00/mo$6.00 - 11.00/mo
GoDaddy$4.99 - 74.99/mo$8.99 - 199.99/mo$159.99 - 469.99/mo$ - /mo$ - /mo$ - /mo
Kinsta$ - /mo$ - /mo$ - /mo$35.00 - 675.00/mo$35.00 - 675.00/mo$ - /mo
Ultahost$3.08 - 12.99/mo$4.67 - 40.50/mo$116.91 - 370.50/mo$ - /mo$2.90 - 27.50/mo$15.90 - 240.90/mo

LiquidWeb Renewal Price vs Others

Web HostSharedVPSDedicatedCloudManaged WPWindows
LiquidWeb$ - /mo$45.00 - 105.00/mo$299.00 - 549.00/mo$5.00 - 350.00/mo$17.50 - 912.50/mo$65.00 - 145.00/mo
ScalaHosting$9.95 - 29.95/mo$49.95 - 239.95/mo$ - /mo$20.00 - 179.00/mo$9.95 - 29.95/mo$40.00 - 485.00/mo
IONOS$6.00 - 16.00/mo$2.00 - 50.00/mo$100.00 - 250.00/mo$ - /mo$6.00 - 15.00/mo$12.00 - 22.00/mo
GoDaddy$4.99 - 109.99/mo$14.99 - 339.99/mo$ - /mo$ - /mo$12.99 - 22.99/mo$ - /mo
Kinsta$ - /mo$ - /mo$ - /mo$35.00 - 675.00/mo$35.00 - 675.00/mo$ - /mo
Ultahost$4.39 - 17.32/mo$7.33 - 48.93/mo$129.83 - 389.00/mo$ - /mo$3.87 - 36.67/mo$16.74 - 253.58/mo

Caution: Web hosting prices can change frequently. For the most accurate pricing information please visit the official LiquidWeb website.

Bottomline: Is LiquidWeb Right for You?

LiquidWeb Hosting is the enterprise and developer haven. Tailor-made for businesses that demand muscle in their hosting, from bustling eCommerce sites to sprawling enterprises, LiquidWeb stands as a beacon of strength. With a promise of 100% network uptime, LiquidWeb positions itself as a pillar of reliability in a sea of uncertainty. Its customer support isn’t just responsive; it’s legendary, offering 59-seconds response rate to all technical support requests. While its premium price tag is not for everyone, for those in need of its specific blend of power, scalability, and support, LiquidWeb is unparalleled.

Recap: LiquidWeb Pros & Cons

LiquidWeb Pros

  • Powerful enterprise hosting solutions with great scalability
  • 100% network uptime, backed by detailed Service Level Agreement (SLA)
  • Excellent customer support – 59-Second support response guarantee
  • Self-operated data centres – Higher degree of security and data integrity compared to providers renting space from third-parties
  • PCI-Compliant and HIPAA-Compliant hosting servers available

LiquidWeb Cons

  • No standard shared hosting plans
  • No Asia-based data center

Alternatives: Other Web Hosts to Consider

In case LiquidWeb is not right for you, below are some alternatives to consider. You can also find more options in our hosting reviews page (full list).

OVHcloud

HostScore: 52.7
%
Services: Shared, VPS, Dedicated, Cloud, and Reseller

WP Engine

HostScore: 73.0
%
Services: -

TMDHosting

HostScore: 77.0
%
Services: Shared, VPS, Dedicated, and Cloud

No news posts found for LiquidWeb.

LiquidWeb User Reviews - What Others Think of the Company?


User Recommendations Summary

Recommended: 41
Not Recommended: 7


(Existing user? Submit your feedback here.)



49 thoughts on “LiquidWeb Review”

  1. We just finished a major server migration with LW and had a number of pesky/plesky problems. A couple of the problems persisted and the LW team (Devin, Devin, Tom, Shelby, Quinton and Travis) rolled up their sleeves and got the job done and went over the top! Five stars are not enough!

    Yes, Recommended
  2. Liquid Web’s Support is world class. Have been a customer for 6 years and never have a problem with their response times or level of support.

    Yes, Recommended
  3. I recently made the move to the LiquidWeb servers from another company. I have been between servers for the last few weeks and I have received offers in my email for help moving my sites over to the Liquidweb servers. I ran into a php coding issue that I was having trouble seeing the solution to for one of my sites. I made a ticket not expecting a whole lot of help but maybe a direction to go in. The agent Sharon Kraft dove into my site to see if she could find the issue in my php code. Doing that she found s temp solution from what I had been missing. It was great having a second eye on this issue since I was headed in the wrong direction. Her prompt assistance and willingness to get her hands dirty in my old code saved me lots of time and agony. Your support, especially from Sharon, has made me happy that I am making this transition to the new server provider Liquidweb.

    Yes, Recommended
  4. Hosting on LiquidWeb has always been a delight. Been with these folks for the past 9+ years, have used their Cloud and dedicated solutions. Unparalleled tech support round the clock, great server performance and uptime. Would highly recommend to everyone.

    Yes, Recommended
  5. Email platform for premium business services is sub standard to say the least. Zero support without pass phrase that will not be generally circulated throughout the company. Tons of error messages and blocked emails with no explanation. No integration to Gmail or other for iphone.

    No, Not Recommended
  6. LiquidWeb may not be the cheapest hosting company, but they have proved to me time and time again why they’re worth the price. Their support staff is always there to help with whatever might go wrong with my server or websites. Yesterday it was Rob T. who answered my slightly panicked call for help. He spent the next several hours working out the issues that had brought my server to its knees, keeping his friendly disposition and sense of humor throughout the process. Everything is working perfectly again. Thanks Rob! And thanks LiquidWeb!

    Yes, Recommended
  7. I’ve been helped by Kohl on numerous occasions, and have to say that while I’ve always had good support in general, Kohl’s support and suggestions are exceptional! If possible, when I call for support, I ask if Kohl is available, because I trust the level of support – and the suggestions – he offers.

    Do not, under any circumstances, lose him. He is a large reason that we choose Liquid Web to host our sites.

    David Steiner

    Yes, Recommended
  8. After weeks of not having access to 3 very important websites on my server, and exhausting every possible cause and solution, Kohl went over and above, thinking outside the box, identifying what was common to these URLs and found a solution. I am so grateful for his knowledge and persistence.

    Yes, Recommended
  9. I called Liquidweb support about an email delivery issue and spoke with Miles Zimmer in Linux support. He was awesome.

    Very knowledgeable and professional, and helped with the email issue, then he very patiently helped work through some other issues relating to server security.

    I really appreciate Miles expert help. He deserves a raise! Really. I’m serous, give him a raise!

    Feel free to contact me with any questions.

    Sincerely,

    Ralph O. Sharp

    Yes, Recommended
  10. I had an issue that I wasn’t sure of why or how even happened. Liquid web support fixed my issue in a fraction of the time that I had already spent trying to figure out what even happened. I migrated to Liquid web mainly because of the best support I have ever experienced.

    Yes, Recommended
  11. I kept asking Liquid Web about a problem I knew existed, with my SSL certificate, and persisted, knowing it could be fixed. Although it took a number of stabs at the problem, the issue was fixed to my satisfaction, due to the diligence of the Liquid Web technical staff.

    Yes, Recommended
  12. This is my second review for Liquid Web.
    Recently a new developer that is working for me, noticed that the processors are too old, (year of production ~ 2012), so now I hosted to a new hosting.

    When I mentioned the oldness of the processors to one of the support members of LiquidWeb. He told me in January 4, 2020 that the processors that I am using have reached the end of service in June 30, 2022.

    I hosted 2 websites on LiquidWeb for little over 5 years. In this time frame I opened countless tickets, complaining about the speed of the website. And in none of these tickets the technicians told me that I have the option that I can change the processors if I wanted. I only learned about it, because I asked about it.

    Now I am paying one third of what I was paying before and have my websites faster.

    So one wonders why they are so expensive? Because of the customer 7/24 support? That was not so great too. The account manager concept was a joke (constantly changing/non responsive, etc.) and their guys made a lot of stupid mistakes in the 5 years. Yo can read my other review on it, on trustpilot (I am not allowed to link it, but it was on Jan 28, 2023).

    So long story short, this is a rip off that should be avoided.

    No, Not Recommended
  13. LiquidWeb support leaves even urgent tickets left unattended for days. Even if requested they allowed most of my domains/websites SSL expire. Liquidweb support tickets usually look like this:

    “My name is “some exotic outsourced name”, and I’ll be assisting you today. Please allow me some time to look into your request and I will update you when I have more information.

    Please let me know if you have any further questions or concerns in the meantime.”

    Several hours later:

    “Thanks for your patience. Unfortunately, I have reached the end of my shift. So, I will hand off the ticket for further investigation and one of our admins in the shift will soon look into the issue and update you further. In the meantime, please let us know if you have any further issues, questions, or concerns. We’re delighted to assist!”

    About an hour later:

    “My name is “some name” and I have picked up this ticket to assist you. Please allow me a few moments to look into this for you.”

    Then repeat the end of shift again and again!

    Finally days later someone attends the ticket, but they do something and fail to do it right!

    They allowed all my SSL certificates to expire! And on the chat they ask me am I sure all the SSL expired after I clearly stated and asked them to take a look to see that they all epxired. It’s like a mocking game. This is what LiquidWeb has become.

    No, Not Recommended
  14. I’ve worked with hosting and vps companies for 20+ years. Never have I had service like what I’ve had from Alex. We’ve inherited a site on a vps and are working through some tech debt and support has been amazing at helping us fix problems. Instead of “you should change your config here”, or worse “you should check your config”, support has identified and fixed multiple issues for us. And fast. Some were legit infrastructure issues but some would have been punted back to us with limited help with other companies. I’m impressed.

    Yes, Recommended
  15. It’s difficult to express how AMAZING Liquid Web has been to my company.

    We have had a website for 25 years, and I have NEVER encountered a company with your incredible support and dedicated service.

    On Christmas Day, on a whim, with a complex issue dealing with wordpress, I called Liquid Web Support. Within 5 minutes, a support specialist ‘Joese’ solved the problem!

    What kind of company can possibly do this?

    I will tell you…. it’s Liquid Web! How do you do it? This is not the first time your company has provided amazing 24 hour support for my business.

    Yes, Recommended
  16. Liquid Web is our main host for hosting all our websites. We have a 10 Publications on WP network site and quite a few web applications. We also use this same server to add up client websites. Liquid Web server is used across the whole org. We have taken the Cloud VPS 32 GB server. Works good so far. The support from Liquid Web is awesome.

    Liquid Web is suitable for serious users who have high end web applications or critical business oriented websites. cPanel and WHM comes out of the box with almost every server you buy. And if you don’t have time to manage your own server, Liquid Web will suit you well. Their support is awesome. They help beyond the scope of the support. I had to migrate almost 25 big sites to another Liquid Web server, the support guys made it so easy for me.

  17. We use Liquid-Web for managed hosting for our WordPress websites. It’s being used by our marketing and technology departments. Managed to host with Liquid Web ensures our website is up to date, secure, and fast 24/7.

    Yes, Recommended
  18. My request for help was met inside a minute by the wonderful Fred. I am constantly astounded at the speed with which LiquidWeb’s helpful humans respond, and then work speedily to resolve my issues. Fred’s help, and his constant speed of reply greatly helped to reduce my levels of stress. Fantastic service.

    Yes, Recommended
  19. I have been using Liquid Web for over ten years. The reason why is because I advertise no downtime to my clients. I am able to do this because of the Liquid Web team of support engineers. When I have issues, I can get live help within a few minutes. They never fail to get my server(s) back up and running. The support service alone is outstanding. I am a senior level Cisco network engineer/architect and I know what it means to provide excellent service to your customers.

    Yes, Recommended
  20. We use Liquid-Web for our website hosting across our entire organization. We have used other web hosts before, but Liquid-Web has been great and there hasn’t been any downtime or speed issues with our websites. Liquid-Web makes it easy to change DNS settings, set up cron jobs, change server settings, and it is even compatible with Let’s Encrypt, so adding SSL certificates is incredibly easy. In short – recommended!

    Yes, Recommended
  21. I’m trying to change my domains, after messing up badly where my sites went down, now they won’t even responded to my last 4 emails, or in the last three days with nothing done. What incredibly poor service.

    No, Not Recommended
  22. We use Liquidweb to host our website and our clients’ websites, as we are a web design+ web hosting company from Argentina. We have dedicated servers with them and resell our services with web hosting included. We offer web design “from zero”, sites with prebuild scripts like Wordpress, Moodle, etc. We also have our own build email marketing system that our clients use to send email marketing campaigns using their own websites and emails are sent with little chance of being tagged as spam.

    Yes, Recommended
  23. My sincere thanks to the team as a whole and to Mr. Matt Kaiser
    Especially given his dedication and diligence to provide support and solve the problems we have been facing recently
    Our management extends its sincere thanks and appreciation to everyone who contributes with us to providing distinguished services to customers

    Yes, Recommended
  24. I’ve worked with support from many different hosting companies over the years. Liquid Web stands out at the top for going above and beyond to help troubleshoot and resolve any problems you may have from PHP, to Security Threats, Patches, Backups, and More.

    Yes, Recommended
  25. The Partner Program Team, specifically Alec and Ben S had been
    fantastic. They helped me through
    understanding and setting up everything. Servers too are superfast.
    I would recommend Liquidweb and
    is one of the best with whom i loved
    to move further. Great service..!!

    Yes, Recommended
  26. Tech Support Rockstars. When webforms sent via the WPmail feature on my host server weren’t getting to their Gmail destination because of Google’s new DKIM policies, a hero named Ryan went to work. In addition to his own expertise, he tapped that of his team and together they went above and beyond to solve the problem with patience and professionalism. Thank you Ryan and team!

    Yes, Recommended
  27. Liquid Web is one of the few tech companies that put customers first. Their support is top notch. I can always get a tech knowledgeable in my stack that is fast and friendly, day or night. I do other hosting with Azure, and the difference in approach to support is so great as to leave me, well, impressed by LiquidWeb–They navigate their process so you dont have to.

    Yes, Recommended
  28. We use Liquid-Web for web hosting services and support. They provide managed web servers (both physical or virtual) and expert support thereof. This allows our organization and department to focus on core services and trust Liquid-Web with day to day management and reliability of the hosting systems on which we work. Overall our experience with them is great.

    Yes, Recommended
  29. Technical support is great!
    I talked to Miles and Rob and got my HTTPS and WSS set up in about 20 minutes.

    Bluehost took 2 days and never completed the task.
    A2 Hosting took days to respond to a ticket and never completed the task.
    DailyRazor responded slowly and it took several attempts and only completed HTTPS.

    I would rank Liquid Web in the top 3 of web hosting providers.

    Yes, Recommended
  30. I have called support a few times since I’m a bit new to using Plesk and I can honestly say Liquidweb has, hands down, the best customer support that I have ever encountered! Every support person I have spoken to has been very knowledgeable and more than happy to help me.

    Yes, Recommended
  31. More than once I have created a tech support ticket with some degree of urgency only to have it remain “open” for up to 10 hours. All I got from the Chat “human” response was “sorry, I’ll escalate your ticket.” There is NO EXCUSE for this kind of poor service. I lost customers because they couldn’t install an SSL certificate two years in a row. I’m about to lose another one because it has taken 12 hours to find out why a customer’s site takes more than 45 seconds to load.

    No, Not Recommended
  32. Here it is the morning of New Year’s day and I am having a problem with my Liquid Web server. Within a minute or so of opening a support ticket Devin F from Liquid Web emailed me. Now I have to say claiming that your customer service is excellent is one thing but proving it on a daily (national holiday) basis is another. Stellar support from Liquid Web again. Thank you Devin F.

    Yes, Recommended
  33. Stan is ALWAYS the BEST agent I’ve ever dealt with — at any hosting service over the past 20+ years. You should have trainees shadow him to learn how to do it right. This is based on numerous interactions with him over many months on various issues — He ALWAYS takes great care to get things done properly. He is friendly and very professional.

    Yes, Recommended
  34. Very quick and helpful response. Everything we needed to know was answered and taken care of efficiently and professionally.

    Yes, Recommended
  35. Been hosting with Liquid web for years. Did not start with them, I was with Wiredtree. LW bought them out. Support used to be stellar and top notch, but then something happened, read some other outfit bought LW. Now support is outsourced overseas with heavy accented people on poor quality VoIP. Seriously does not rate the higher premium they are charging. I usually do not have to call upon their support much, but I am in the middle of migration which has been really slow and unresponsive. It took about 23 phone calls before I could get someone who wasn’t heavily accented and shoddy voip (crackling, noisy, feedback, echo). Not at all impressed and quite POed. My time IS VALUABLE. That said, have to agree with another reviewer here about their billing practices especially towards the end of a prepaid package, that’s another sore spot. THEY WILL BILL YOU ERRONIOUSLY AND OVER PRICED & for things not authorized. Had I known how far the new owners have diminished a valuable part (customer service) I would have went elsewhere for probably half the price. I sure miss Wiredtree and the old Liquidweb.

    Pay a lot more for less!!

    Since I wrote the initial review, I got hit with another overbloated invoice. I have yet to talk to an American on all phone service requests. I do not take kindly to the support folks using common English names when I know that is not their real names as they are speaking in broken/accented English. It is deceptive to me as much as their billing is. I despise this hosting provider now. I doubt the authenticity of many latest reviews on this site. I too can pay for 5 star stellar reviews too if I choose to be dishonest.

    No, Not Recommended
  36. The tech people at LiquidWeb are always very helpful. As a novice to development, they’re very patient with me when I ask questions, even when I’ve asked them before. Thank you!

    Yes, Recommended
  37. Immediate response from a knowledgeable person. The problem was diagnosed within minutes, leading to a requirement for me to take some actions. Once I completed those steps, the Liquid Web support person successfully finished their part. Everything resolved quickly. Thank you!

    Yes, Recommended
  38. The only thing that matters to me is support. This company pitches 100% U.S. based support. I have called support at least 7 times. NOT ONCE did I get someone in the U.S. NOT ONCE!

    If you’re willing to suffer with the mind-numbing experience of offshore tech support, you might as well hire another hosting company and save the premium that these people charge for supposedly offering a superior experience.

    No, Not Recommended
  39. I needed help setting up a new account with a complex forwarding and email scheme. LiquidWeb responded promptly to a ticket, had good suggestions, and followed up until everything was working properly.

    Yes, Recommended
  40. It’s the little things, like adjusting backups, fixing spf and dns issues, or any of a thousand things that can happen. I have support without having to hire a full-time, or even part-time IT person.

    Yes, Recommended
  41. Your tech rep Oscar Donovan crushed it! We had our site not loading SSL on the homepage but all the other pages, SSL worked. Oscar, jumped into A/B testing and looking into the code, within minutes suggested we look at removing or replacing the video on our website header. He said at times the video source or video name itself can cause a rejection for SSL security. So while on the call I turned off the video, refreshed and BAM the site loaded with SSL. Not too many ppl would look that deep, know what to look for and nail the issue right out of the gate, Give this kid a raise and promotion, he will be a top tech for your company!!! A+

    We have since changed the video name and everything works – thanks Oscar!

    Yes, Recommended
  42. Throughout the order, installation, and configuration process the entire Liquid Web Team has been outstanding. I’d like to give special recognition to Chris Cunningham, Dominic Nixon, and Marsh (on the Windows support side), who assisted with ticket#15456066. It has been an exceptional onboarding experience and the support from Marsha in assisting with a Site to Site VPN configuration was exceedingly rare. I’ve dealt with a lot of vendors and a lot of teams over the years as an IT manager, this is one of the best run customer support companies I have dealt with. So, thanks to all of you and if you ever need a referral or someone to relay their experience to a potential customer, I am more than happy to help.

    Yes, Recommended
  43. I feel like when something is down, I will know, which means that it can be fixed if needed. And, if there’s something that could be better, they will suggest it. Although I can “talk the talk” a bit about the tech stuff that LiquidWeb does, I definitely can’t “walk the walk” and I feel like they make it about as easy as it can be for me to run my business without being a techy person.

    Yes, Recommended
  44. No matter which hosting company you take, you always, at one time of another, need to contact support to get some help because of issues (either email, server being down, etc.). The difference with Liquid Web is that you actually get the help from someone anytime (day or night) and that they work with you to fix the issues quickly and effectively. I really recommend them!

    Yes, Recommended
  45. Tech Support was tremendous on my call in today.
    I appreciate how they met me right where I am, which is not very knowledgeable. Then they step me through my questions with a kind approach, until everything is answered in an excellent manner.
    My tech support person was Greg Grover, and am very thankful to work with him.

    Yes, Recommended
  46. LW delivers what he promises. And that is not usual these days. I have been a customer for years and they have never disappointed me.

    Yes, Recommended
  47. I like the fact that it seems that most of the customer service reps with whom I’ve interacted are native speakers of English. Also, have I told you how much I love the fact that I can actually call you guys on the phone? (The chat feature is a little less than satisfactory, which is why I gave you four stars instead of five.)

    Yes, Recommended
  48. I don’t call support often but when I do and get Cole I know I’m in good hands and he will figure out a solution. He is knowledgeable, forthcoming, and treats us respectfully – I can’t ask for more than that.

    Yes, Recommended
  49. This is my 5th year with LiquidWeb. Support has been excellent. Timely and my concerns are addressed every time.

    I have one of their Managed VPS Web Hosting Plans.

    I would not hesitate to recommend LiquidWeb.com to others.

    Yes, Recommended

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