TL;DR: Quick LiquidWeb Review
LiquidWeb has built a reputation as a premium web hosting provider. While their focus on high-end services often made them less accessible, they now offer a budget-friendly $5 Cloud VPS plan, opening the door for smaller businesses. Despite the shift, LiquidWeb’s core strength remains in delivering top-notch managed hosting services with exceptional support.
Suitable for:
eCommerce, Enterprise, Managed WordPress, Developers-friendly, or Adult Website Hosting
What We Think: LiquidWeb Pros and Cons
LiquidWeb Pros
- Powerful enterprise hosting solutions with great scalability
- 100% network uptime, backed by detailed Service Level Agreement (SLA)
- Excellent customer support – 59-Second support response guarantee
- Self-operated data centres – Higher degree of security and data integrity compared to providers renting space from third-parties
- PCI-Compliant and HIPAA-Compliant hosting servers available
- Cheaper cloud VPS plan (starts at $5/mo) now available
LiquidWeb Cons
- Does not provide low-cost shared hosting plans
- No Asia-based data center
Our Detail Findings & Experience with LiquidWeb
About LiquidWeb: Quick Introduction
Founded in 1997 by Matthew Hill, Liquid Web has established itself as a leading player in the hosting and managed cloud services market, catering specifically to the needs of businesses, developers, and professionals. With its headquarters in Lansing, Michigan, the company has grown to serve over 45,000 customers in 150 countries, managing more than 500,000 sites globally.
Liquid Web is renowned for its industry-leading customer service, exemplified by its 59-second support guarantee, and its commitment to delivering reliable, high-performance hosting solutions.
The company’s offerings range from managed WordPress and WooCommerce hosting to dedicated servers, VPS hosting, and custom enterprise solutions. Liquid Web’s focus on security and compliance, including HIPAA and PCI-compliant hosting, makes it a trusted partner for industries with stringent regulatory requirements. Over the years, Liquid Web has earned numerous accolades for its innovation and customer satisfaction, reinforcing its position as a trusted provider in the competitive hosting landscape.
| Performance |
Is LiquidWeb fast in terms of hosting speed and performance?Yes, LiquidWeb is fast in terms of hosting speed and performance. Their platform employs cutting edge technologies such as built-in caching mechanism, HTTP-2, NVMe SSD storage, Nginx / Litespeed server,, along with various server upgrades to enhance your website’s speed. |
| Security |
Are websites hosted on LiquidWeb secure with server-side security?Yes, websites hosted at LiquidWeb are safe. LiquidWeb prioritizes security with features such as advanced web application firewall (WAF), DDoS protection, daily backup. These measures protect your data and ensure your site is secure from common cyber threats. |
| Supports |
What types of customer support does LiquidWeb offer?Help is avaliable via phone, live chat, and email at LiquidWeb. The company’s customer support teamn operates 24/7/365, with an impressive 59-second initial response time for phone and live chat inquiries. |
| Value for Money |
Is LiquidWeb worth its pricing in term of value?LiquidWeb is expensive, but its higher pricing aligns with the specialized, high-quality hosting services it provides. Their premium pricing is justified by its high-performance, secure, and scalable hosting. The inclusion of compliance-oriented services (ie. HIPAA compliant, PCI compliant solution) makes LiquidWeb a strategic choice for sectors with stringent regulatory requirements. |
| Overall Users Satisfaction |
What do users say about LiquidWeb?Based on our market research, user satisfaction with LiquidWeb is overwhelmingly positive. Despite its higher cost, LiquidWeb distinguishes itself as an outstanding option for users seeking a high-quality hosting solution. Customers especially appreciate their responsive and effective customer support, frequently mentioning staff members who provided outstanding assistance. The company’s ability to address technical issues promptly and efficiently is a recurring theme in customer feedback.
For additional insights, please refer to the user reviews section below. |
| Beginners Friendliness |
Is LiquidWeb suitable for beginners?No. Being focused on upscale hosting solution, we do not recommend LiquidWeb for newbies. |
| Small Business Friendliness |
Is LiquidWeb suitable for small businesses?LiquidWeb can be a suitable choice for small businesses seeking premium web hosting solutions. While their services might be at a higher price point, the comprehensive support, top-of-the-class server performance, and fully-managed hosting environment offer significant value. The full range of scalable hosting solutions available with LiquidWeb means businesses can focus in growth and not to worry about the technical backend of their website. HIPAA- and PCI-Compliant Hosting SolutionAdditionally, LiquidWeb offers HIPAA and PCI-compliant hosting solutions, providing businesses in healthcare and eCommerce with the highest levels of security and compliance necessary to protect sensitive data. Whether handling patient records or processing credit card transactions, businesses can rely on LiquidWeb’s poweful infrastructure to meet stringent regulatory requirements, ensuring that their operations remain secure and trustworthy. When hosting at LiquidWeb, a healthcare provider can confidently store and share electronic health records (EHRs) without worrying about HIPAA violations. Or, an eCommerce business can securely handle payment information directly on their website with LiquidWeb’s PCI compliant servers. |
| Web Developers Friendliness |
Is LiquidWeb suitable for web developers?Yes, LiquidWeb is made for web developers seeking powerful hosting solutions. Their fully-managed VPS hosting plans, although not the cheapest, provide the peace of mind of round-the-clock support with guaranteed quick response times. The emphasis on exceptional support and value-added services, such as dedicated developer tools and cloud object storage, makes it ideal for demanding projects. Additionally, owning and maintaining their own data centers ensures high-quality service and the ability to host complex web applications. LiquidWeb’s focus on upscale, scalable solutions aligns well with the needs of large web agencies, developers, and corporate clients who require top-tier hosting services. |
| Host Own Email |
Can you host custom email accounts with LiquidWeb?Yes, you can host your own email accounts with LiquidWeb. This significantly reduces your costs by eliminating the need for expensive third-party email services. |
| Onboarding |
Is LiquidWeb easy for new customers to start with?New customer onboarding process is smooth and easy at LiquidWeb. As soon as payment is completed, you will recieve a welcome emails with all the necessary details to get started on their platform. Moreover, LiquidWeb’s 59-seconds customer support policy guarantees that you’ll be connected to a support technician in under a minute, ensuring prompt assistance whenever you need it. Hence, even if you bump into any issues during onboarding (which you likely won’t), help is just one click away. |
| Free Trial |
Is LiquidWeb available for a free trial?Yes, LiquidWeb offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund. |
LiquidWeb Plans & Pricing
LiquidWeb provides a range of web hosting plans designed to meet the needs of different users, including VPS, Dedicated, Cloud, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, Adult Websites, Email, and Game Server Hosting.
- VPS Hosting: Starting from $20 – $55 per month
- Dedicated Hosting: Starting from $199 – $549 per month
- Cloud Hosting: Starting from $5 – $350 per month
- WordPress Hosting: Starting from $17.5 – $912.5 per month
- Windows Hosting: Starting from $65 – $145 per month
- Application Hosting: Starting from $5 – $350 per month
- Email Hosting: Starting from $2.25 – $4 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official LiquidWeb website.
Consider Renewal Prices When Choosing
When evaluating hosting options, it is important to note that many hosting companies offer substantial discounts during the initial signup period, but prices often increase significantly upon renewal. Be sure to research and compare the renewal prices and not just the introductory rates to understand the true cost of hosting over time.
To help you in making an informed decision, we have prepared two tables below that compare the initial signup costs and renewal costs of LiquidWeb services with several other providers we monitor.
Compare LiquidWeb’s Signup Cost Against Competitors
| Web Host | Shared | VPS | Dedicated | Cloud | Managed WP | Windows |
|---|---|---|---|---|---|---|
| LiquidWeb | $ - /mo | $20.00 - 55.00/mo | $199.00 - 549.00/mo | $5.00 - 350.00/mo | $17.50 - 912.50/mo | $65.00 - 145.00/mo |
| Hostgator | $3.75 - 6.25/mo | $34.99 - 93.99/mo | $89.98 - 139.99/mo | $4.50 - 13.95/mo | $4.50 - 13.95/mo | $4.76 - 14.36/mo |
| Vice Temple | $6.00 - 44.00/mo | $28.00 - 418.00/mo | $165.00 - 374.00/mo | $ - /mo | $ - /mo | $ - /mo |
| Cloudways | $ - /mo | $ - /mo | $ - /mo | $11.00 - 1056.00/mo | $35.00 - 1640.00/mo | $ - /mo |
| Webempresa | $2.97 - 8.97/mo | $ - /mo | $359.4 - 659.4/mo | $47.4 - 71.4/mo | $2.97 - 8.97/mo | $ - /mo |
| SiteGround | $3.99 - 10.69/mo | $ - /mo | $ - /mo | $100.00 - 400.00/mo | $3.99 - 10.69/mo | $ - /mo |
Compare LiquidWeb’s Renewal Cost Against Competitors
| Web Host | Shared | VPS | Dedicated | Cloud | Managed WP | Windows |
|---|---|---|---|---|---|---|
| LiquidWeb | $ - /mo | $20.00 - 55.00/mo | $299.00 - 549.00/mo | $5.00 - 350.00/mo | $17.50 - 912.50/mo | $65.00 - 145.00/mo |
| Hostgator | $9.99 - 19.99/mo | $79.95 - 149.95/mo | $179.99 - 279.00/mo | $8.95 - 17.95/mo | $8.95 - 17.95/mo | $12.99 - 21.99/mo |
| Vice Temple | $6.00 - 44.00/mo | $28.00 - 418.00/mo | $165.00 - 374.00/mo | $ - /mo | $ - /mo | $ - /mo |
| Cloudways | $ - /mo | $ - /mo | $ - /mo | $11.00 - 1056.00/mo | $35.00 - 1640.00/mo | $ - /mo |
| Webempresa | $118.8 - 358.8/mo | $ - /mo | $718.8 - 1318.8/mo | $94.8 - 142.8/mo | $118.8 - 358.8/mo | $ - /mo |
| SiteGround | $17.99 - 44.99/mo | $ - /mo | $ - /mo | $100.00 - 400.00/mo | $17.99 - 44.99/mo | $ - /mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, please visit the official LiquidWeb website.
LiquidWeb Cancellation Policy
Liquid Web requires all cancellations to be submitted via a verified support ticket. Once a cancellation request is made, services are terminated permanently and cannot be recovered, so users must ensure they back up all necessary files, databases, and emails beforehand. Services can be canceled directly through the Liquid Web Account Portal or by contacting their support team. Liquid Web does not provide refunds unless explicitly stated in the service terms.
Is LiquidWeb the Right Choice for You?
LiquidWeb has long been recognized as a premium web hosting provider, catering primarily to larger businesses and enterprises with high-performance solutions. With a commitment to 100% network uptime and a 59-second response time for all technical support requests, LiquidWeb stands out as a reliable choice in the hosting industry.
Traditionally, their focus on enterprise-scale offerings meant that smaller businesses and individuals often found their services out of reach, especially without standard shared hosting options. However, LiquidWeb has recently introduced a more budget-friendly $5 Cloud VPS hosting plan, making their dependable and powerful hosting accessible to smaller businesses and newcomers. While their expertise remains in upscale and high-end hosting solutions, this new option allows a wider audience to experience the exceptional quality and support that LiquidWeb is known for.
Recap: LiquidWeb Pros and Cons
LiquidWeb Pros
- Powerful enterprise hosting solutions with great scalability
- 100% network uptime, backed by detailed Service Level Agreement (SLA)
- Excellent customer support – 59-Second support response guarantee
- Self-operated data centres – Higher degree of security and data integrity compared to providers renting space from third-parties
- PCI-Compliant and HIPAA-Compliant hosting servers available
- Cheaper cloud VPS plan (starts at $5/mo) now available
LiquidWeb Cons
- Does not provide low-cost shared hosting plans
- No Asia-based data center
LiquidWeb Alternatives to Consider
In case LiquidWeb is not right for you, below are some alternatives to consider. You can also find more options in our hosting reviews page (full list).
Awesomeness!! For years I have relied on LW. I usually have to stop and scratch my head on some of the issues that come up- but like always? We get a resolution. Dean was wonderful in deduction, communication and resolution of this issue. Many thank you’s!!
This technician (Dylan?) was professional, patient, understanding, and extremely helpful. If I was still in the software business, I’d try and steal him away for my company’s tech support department. I’d even give him the most comfortable chair!
He did a great job under most difficult conditions.
I talked with a great guy in tech support at Liquid Web today. I have the answer to my question which has to do with how much space we need.
I am editing my previous rating back to “5 stars due to the help he provide.
I had difficulty reaching someone to downgrade a plan and now have decided to keep the plan I have.
I am writing because of the terrible service they are giving me. The store has been down for 20 hours, because of them (the server’s hard drive was full because of the cache, logs… and they deleted files that were not supposed to). We have had to send everyone home, to the office, to the warehouse, with the losses that this causes… please, I have been here for 10 years and until today
I recently signed up for a “Navigating SEO’s evolution in the AI era” webinar with Liquid Web. I am new to marketing, so I thought this would be a great opportunity to get my feet wet. I tried to load in for about 10-15 minutes, and it wasn’t letting me in, so I was live chatting with someone from the website. They couldn’t find out what was wrong, so I searched them up on LinkedIn. Turns out they cancelled the webinar 45 minutes prior with no notification to anybody, and I ended up losing around 25 minutes waiting and messaging with a bot about when the meeting was taking place. I just wish I would’ve known it was cancelled when it happened, instead of finding out on my own time.
I have contacted this company for 5 months regarding a website they host that has content that goes against their own acceptable use guidelines. I have not received any response to address this, even though the site had my personal phone number and address listed.
Follow up to Reply :
It is deeply troubling that the company claims they cannot be locate the claim number, as I received this email from them:
“We have received your email request for Liquid Web Support. Ticket 20163872 has been created for you to communicate with us and follow along with our progress.”
We have been a long-time client of Liquid Web and have always been impressed with their high quality and expedited service.
You cannot find a better service anywhere with Liquid Web’s level of tech support, superior servers and constant uptime. I have used some other hosting sites with a few other clients and they pale in comparison to Liquid Web. This includes all of the “Big” names in hosting. Beyond being fast and 99.999% uptime, the service is the most important factor for us because their team has solved several critical issues for us at all hours of the day and night. It is impressive the response time and the level of courtesy, patience, and attention to detail. They always go above and beyond. Recently we migrated a website and then a month later migrated our current server to an upgraded fully managed VPS which saved money and performed better. During both of these migrations the team fixed bugs we had with our website backups, Apache + PHP-FPM configuration/timeout issues, as well as offering security upgrades. We will continue to be long-term customers!
These guys are just the best. Trusted partners that help us run our organization and service our customers with quality and integrity.
I am writing because of the terrible service they are giving me. The store has been down for 20 hours, because of them (the server’s hard drive was full because of the cache, logs… and they deleted files that were not supposed to). We have had to send everyone home, to the office, to the warehouse, with the losses that this causes… please, I have been here for 10 years and until today
I am submitting the following for Andrew.
I asked Andrew to do about five things and he literally was able to do every single one better than I’ve seen done in a long long time. He has great customer service skills. However, what’s most important is he was able to find And solve an issue which happened to be our PHP which was causing excessive slowness on one of our sites which is on a dedicated server.
Not being tech specialists were perplexed as to what was wrong. That is a very frustrating feeling. Total weight off my shoulders. Hopefully, this review gets to him.
Our tech, Thomas K., did and incredible job making our transition from an old server to a new server seamless, and I mean seamless. I have been a part of a lot of migrations and this was the the easiest by far. My thanks to him and the incredible customer-driven team and Liquid Web.
Overall, your support is excellent and quick to resolve issue. I do suggest that a new server should have a number of common configurations ready for use instead of having me spending time to do the setup. Examples: SSL for host.mydomain.com and host.mydomain.com / nodeworx, Interworx login timeout setting, backup setting.
I am very happy with Liquid Web. I have, however, had months of email issues (bounce backs because of Poor Sender Reputation) since moving to Liquid Web. After working with Liquid web to deal with this and doing A LOT of work on my own, I believe the problem may have simply been due to having a new IP address without a reputation. I also had a lot of work to do in my client cPanels to make sure we didn’t have open ends where spammers could use our domains, which immediately caused a poor sender reputation. This was all new to me and quite challenging. It took way more brain power on my part than I thought I had. But I think we are at the end of it and now have a better handle on our email security. Liquid Web really does have great technical support. They are very quick to respond, but you also need to know how to implement their suggestions and work through tech issues yourself. They can do a lot of stuff on their end, but there is also a lot I had to do and learn.
LiquidWeb has been a great partner in our WordPress hosting business. I’d say that overall, their server services are better than most, but their support has definitely declined in the last few years. I really hope that changes. Support operators knowledge and motivation to help are wildly varied. The good ones that have been there a long time (such as the migration team) are excellent. But a lot of their general support folks seem to struggle, or take a really long time with basic requests. Also, they try to upsell a lot. It wasn’t like this a few years back. But all that to say, still a solid 4 out of 5 stars.
Liquid Web is very responsive to the need of their customers. At least that was my experience. Not just once, but every time.
I have been a customer of Liquid Web for quite a few years, now, and I have no intention to going anywhere else.
Customer Service is a priority, especially in this kind of business, where most customers, don’t know what they are doing.
My 2 cents.
The entire server setup was incredibly well managed by the Liquid Web Team. Marsha in particular was a tremendous asset in helping us migrate from an older server with 0 downtime. I am truly grateful!
We will be upgrading another one in the near future.
I have been a loyal client for Liquidweb for over 10 years, and I never thought of looking for an alternative despite their relatively higher cost, until this morning. I woke up and found that my server was not responsive, the support team automatically opened a ticket and “claimed” to be working on it. Having a complete server down was unheard of and I thought the great support team would resolve it in minutes. However, hours passed and the server was still down. No one was able to give me any meaningful explanation, or any plan to fix it. I tried to escalate my problem, speak to a manager but they wouldn’t connect me. After around 10 – 12 hours, they mentioned something about the server going down after a “resizing” operation, and then the admin on the ticket asked me if I have backups. No one is able to give me a full story of what happened until now. I’m already looking for a new host. I believe Liquidweb simply gave up their strong support team and hired a group of kids to work on people’s very sensitive servers. Good bye Liquidweb.
Nick Swan went beyond at 3am his time to help and take care of several problems. He was not only kind and respectful, but obviously a genius! I was impressed and so happy with his performance.
I can’t say how many times I’ve been saved by Liquid Web. They have an amazing knack for finding and hiring the best support team.
I’ve been in the website world for over 10 years and have worked with old companies, new companies, big companies and small companies and honestly I was about to shut my business down because of the horrible experiences with other companies in the hosting world, but then a friend told me about Liquid Web. I’ve been with them for about 6 years and I’m constantly amazed at how invested their support team is in not only helping you get what you need or to help resolve issues, but to do it in a way that respects your time.
Whenever I tell people about Liquid Web I always say that you feel like the people working to help you are part of your business and one of your team members.
That was no different this week when I had a chance to work with Sharon Kraft. I was needing some very specific help that required a very nuanced ability to troubleshoot and to understand systems. I thought I’d be able to do it on my own, but I couldn’t…and when I spoke with Sharon, she was very collaborative and supportive and was able to quickly navigate the troubleshooting process and resolve the issues.
I was then able to go to my client to let them know things were working as expected.
Seriously grateful for Sharon and her team and whoever hired her and trained her.
With all the other options out there for hosting, Liquid Web is the only solution that has the kind of access to talent and support that is needed for anything technical. Very grateful!
What happened to you Liquidweb? You were the best service in the business. I have had an account there for more than 10 years. My account was inactive for 2 years and I recently went back, Nothing has worked correctly in their VPS offering with Interworx from the start. It’s almost impossible to get points across by emailing back and forth on tickets. That used to work. There are long delays in response also. I manage another corporate account using Liquidweb and now no response from their migration dept about a new server even after repeated messages on the ticket. I have had to resolve my own personal ticket issues twice across 2 tickets because I feel that support doesn’t listen, even when I send a picture of the problem. Most recent: Ticket: 19739121, other server I manage – ticket number 1942482. It took a month to get an answer and any movement on server migration. Meanwhile we were paying for 2 servers – an extra cost. Looks like ticket 1942482 is near resolution and I am thankful for that. I sincerely hope that support once again returns to very good status. I personally won’t use support anymore unless I have to and I’ll get help from peers to resolve my issues, if any.
Excellent Support. The Support Rep – Cole Thelen – took the time to understand the problem I was having with one of my sites, adjusted the configuration settings, tested the changes to those settings, and offered some suggestions as to how to improve performance.
We just finished a major server migration with LW and had a number of pesky/plesky problems. A couple of the problems persisted and the LW team (Devin, Devin, Tom, Shelby, Quinton and Travis) rolled up their sleeves and got the job done and went over the top! Five stars are not enough!
Liquid Web’s Support is world class. Have been a customer for 6 years and never have a problem with their response times or level of support.
I recently made the move to the LiquidWeb servers from another company. I have been between servers for the last few weeks and I have received offers in my email for help moving my sites over to the Liquidweb servers. I ran into a php coding issue that I was having trouble seeing the solution to for one of my sites. I made a ticket not expecting a whole lot of help but maybe a direction to go in. The agent Sharon Kraft dove into my site to see if she could find the issue in my php code. Doing that she found s temp solution from what I had been missing. It was great having a second eye on this issue since I was headed in the wrong direction. Her prompt assistance and willingness to get her hands dirty in my old code saved me lots of time and agony. Your support, especially from Sharon, has made me happy that I am making this transition to the new server provider Liquidweb.
Hosting on LiquidWeb has always been a delight. Been with these folks for the past 9+ years, have used their Cloud and dedicated solutions. Unparalleled tech support round the clock, great server performance and uptime. Would highly recommend to everyone.
Email platform for premium business services is sub standard to say the least. Zero support without pass phrase that will not be generally circulated throughout the company. Tons of error messages and blocked emails with no explanation. No integration to Gmail or other for iphone.
LiquidWeb may not be the cheapest hosting company, but they have proved to me time and time again why they’re worth the price. Their support staff is always there to help with whatever might go wrong with my server or websites. Yesterday it was Rob T. who answered my slightly panicked call for help. He spent the next several hours working out the issues that had brought my server to its knees, keeping his friendly disposition and sense of humor throughout the process. Everything is working perfectly again. Thanks Rob! And thanks LiquidWeb!
I’ve been helped by Kohl on numerous occasions, and have to say that while I’ve always had good support in general, Kohl’s support and suggestions are exceptional! If possible, when I call for support, I ask if Kohl is available, because I trust the level of support – and the suggestions – he offers.
Do not, under any circumstances, lose him. He is a large reason that we choose Liquid Web to host our sites.
David Steiner
After weeks of not having access to 3 very important websites on my server, and exhausting every possible cause and solution, Kohl went over and above, thinking outside the box, identifying what was common to these URLs and found a solution. I am so grateful for his knowledge and persistence.
I called Liquidweb support about an email delivery issue and spoke with Miles Zimmer in Linux support. He was awesome.
Very knowledgeable and professional, and helped with the email issue, then he very patiently helped work through some other issues relating to server security.
I really appreciate Miles expert help. He deserves a raise! Really. I’m serous, give him a raise!
Feel free to contact me with any questions.
Sincerely,
Ralph O. Sharp
I had an issue that I wasn’t sure of why or how even happened. Liquid web support fixed my issue in a fraction of the time that I had already spent trying to figure out what even happened. I migrated to Liquid web mainly because of the best support I have ever experienced.
I kept asking Liquid Web about a problem I knew existed, with my SSL certificate, and persisted, knowing it could be fixed. Although it took a number of stabs at the problem, the issue was fixed to my satisfaction, due to the diligence of the Liquid Web technical staff.
This is my second review for Liquid Web.
Recently a new developer that is working for me, noticed that the processors are too old, (year of production ~ 2012), so now I hosted to a new hosting.
When I mentioned the oldness of the processors to one of the support members of LiquidWeb. He told me in January 4, 2020 that the processors that I am using have reached the end of service in June 30, 2022.
I hosted 2 websites on LiquidWeb for little over 5 years. In this time frame I opened countless tickets, complaining about the speed of the website. And in none of these tickets the technicians told me that I have the option that I can change the processors if I wanted. I only learned about it, because I asked about it.
Now I am paying one third of what I was paying before and have my websites faster.
So one wonders why they are so expensive? Because of the customer 7/24 support? That was not so great too. The account manager concept was a joke (constantly changing/non responsive, etc.) and their guys made a lot of stupid mistakes in the 5 years. Yo can read my other review on it, on trustpilot (I am not allowed to link it, but it was on Jan 28, 2023).
So long story short, this is a rip off that should be avoided.
LiquidWeb support leaves even urgent tickets left unattended for days. Even if requested they allowed most of my domains/websites SSL expire. Liquidweb support tickets usually look like this:
“My name is “some exotic outsourced name”, and I’ll be assisting you today. Please allow me some time to look into your request and I will update you when I have more information.
Please let me know if you have any further questions or concerns in the meantime.”
Several hours later:
“Thanks for your patience. Unfortunately, I have reached the end of my shift. So, I will hand off the ticket for further investigation and one of our admins in the shift will soon look into the issue and update you further. In the meantime, please let us know if you have any further issues, questions, or concerns. We’re delighted to assist!”
About an hour later:
“My name is “some name” and I have picked up this ticket to assist you. Please allow me a few moments to look into this for you.”
Then repeat the end of shift again and again!
Finally days later someone attends the ticket, but they do something and fail to do it right!
They allowed all my SSL certificates to expire! And on the chat they ask me am I sure all the SSL expired after I clearly stated and asked them to take a look to see that they all epxired. It’s like a mocking game. This is what LiquidWeb has become.
I’ve worked with hosting and vps companies for 20+ years. Never have I had service like what I’ve had from Alex. We’ve inherited a site on a vps and are working through some tech debt and support has been amazing at helping us fix problems. Instead of “you should change your config here”, or worse “you should check your config”, support has identified and fixed multiple issues for us. And fast. Some were legit infrastructure issues but some would have been punted back to us with limited help with other companies. I’m impressed.
It’s difficult to express how AMAZING Liquid Web has been to my company.
We have had a website for 25 years, and I have NEVER encountered a company with your incredible support and dedicated service.
On Christmas Day, on a whim, with a complex issue dealing with wordpress, I called Liquid Web Support. Within 5 minutes, a support specialist ‘Joese’ solved the problem!
What kind of company can possibly do this?
I will tell you…. it’s Liquid Web! How do you do it? This is not the first time your company has provided amazing 24 hour support for my business.
Liquid Web is our main host for hosting all our websites. We have a 10 Publications on WP network site and quite a few web applications. We also use this same server to add up client websites. Liquid Web server is used across the whole org. We have taken the Cloud VPS 32 GB server. Works good so far. The support from Liquid Web is awesome.
Liquid Web is suitable for serious users who have high end web applications or critical business oriented websites. cPanel and WHM comes out of the box with almost every server you buy. And if you don’t have time to manage your own server, Liquid Web will suit you well. Their support is awesome. They help beyond the scope of the support. I had to migrate almost 25 big sites to another Liquid Web server, the support guys made it so easy for me.
We use Liquid-Web for managed hosting for our WordPress websites. It’s being used by our marketing and technology departments. Managed to host with Liquid Web ensures our website is up to date, secure, and fast 24/7.
My request for help was met inside a minute by the wonderful Fred. I am constantly astounded at the speed with which LiquidWeb’s helpful humans respond, and then work speedily to resolve my issues. Fred’s help, and his constant speed of reply greatly helped to reduce my levels of stress. Fantastic service.
I have been using Liquid Web for over ten years. The reason why is because I advertise no downtime to my clients. I am able to do this because of the Liquid Web team of support engineers. When I have issues, I can get live help within a few minutes. They never fail to get my server(s) back up and running. The support service alone is outstanding. I am a senior level Cisco network engineer/architect and I know what it means to provide excellent service to your customers.
We use Liquid-Web for our website hosting across our entire organization. We have used other web hosts before, but Liquid-Web has been great and there hasn’t been any downtime or speed issues with our websites. Liquid-Web makes it easy to change DNS settings, set up cron jobs, change server settings, and it is even compatible with Let’s Encrypt, so adding SSL certificates is incredibly easy. In short – recommended!
I’m trying to change my domains, after messing up badly where my sites went down, now they won’t even responded to my last 4 emails, or in the last three days with nothing done. What incredibly poor service.
We use Liquidweb to host our website and our clients’ websites, as we are a web design+ web hosting company from Argentina. We have dedicated servers with them and resell our services with web hosting included. We offer web design “from zero”, sites with prebuild scripts like Wordpress, Moodle, etc. We also have our own build email marketing system that our clients use to send email marketing campaigns using their own websites and emails are sent with little chance of being tagged as spam.
My sincere thanks to the team as a whole and to Mr. Matt Kaiser
Especially given his dedication and diligence to provide support and solve the problems we have been facing recently
Our management extends its sincere thanks and appreciation to everyone who contributes with us to providing distinguished services to customers
I’ve worked with support from many different hosting companies over the years. Liquid Web stands out at the top for going above and beyond to help troubleshoot and resolve any problems you may have from PHP, to Security Threats, Patches, Backups, and More.
The Partner Program Team, specifically Alec and Ben S had been
fantastic. They helped me through
understanding and setting up everything. Servers too are superfast.
I would recommend Liquidweb and
is one of the best with whom i loved
to move further. Great service..!!
Tech Support Rockstars. When webforms sent via the WPmail feature on my host server weren’t getting to their Gmail destination because of Google’s new DKIM policies, a hero named Ryan went to work. In addition to his own expertise, he tapped that of his team and together they went above and beyond to solve the problem with patience and professionalism. Thank you Ryan and team!
Liquid Web is one of the few tech companies that put customers first. Their support is top notch. I can always get a tech knowledgeable in my stack that is fast and friendly, day or night. I do other hosting with Azure, and the difference in approach to support is so great as to leave me, well, impressed by LiquidWeb–They navigate their process so you dont have to.
We use Liquid-Web for web hosting services and support. They provide managed web servers (both physical or virtual) and expert support thereof. This allows our organization and department to focus on core services and trust Liquid-Web with day to day management and reliability of the hosting systems on which we work. Overall our experience with them is great.
Technical support is great!
I talked to Miles and Rob and got my HTTPS and WSS set up in about 20 minutes.
Bluehost took 2 days and never completed the task.
A2 Hosting took days to respond to a ticket and never completed the task.
DailyRazor responded slowly and it took several attempts and only completed HTTPS.
I would rank Liquid Web in the top 3 of web hosting providers.
I have called support a few times since I’m a bit new to using Plesk and I can honestly say Liquidweb has, hands down, the best customer support that I have ever encountered! Every support person I have spoken to has been very knowledgeable and more than happy to help me.
More than once I have created a tech support ticket with some degree of urgency only to have it remain “open” for up to 10 hours. All I got from the Chat “human” response was “sorry, I’ll escalate your ticket.” There is NO EXCUSE for this kind of poor service. I lost customers because they couldn’t install an SSL certificate two years in a row. I’m about to lose another one because it has taken 12 hours to find out why a customer’s site takes more than 45 seconds to load.
Here it is the morning of New Year’s day and I am having a problem with my Liquid Web server. Within a minute or so of opening a support ticket Devin F from Liquid Web emailed me. Now I have to say claiming that your customer service is excellent is one thing but proving it on a daily (national holiday) basis is another. Stellar support from Liquid Web again. Thank you Devin F.
Stan is ALWAYS the BEST agent I’ve ever dealt with — at any hosting service over the past 20+ years. You should have trainees shadow him to learn how to do it right. This is based on numerous interactions with him over many months on various issues — He ALWAYS takes great care to get things done properly. He is friendly and very professional.
Very quick and helpful response. Everything we needed to know was answered and taken care of efficiently and professionally.
Been hosting with Liquid web for years. Did not start with them, I was with Wiredtree. LW bought them out. Support used to be stellar and top notch, but then something happened, read some other outfit bought LW. Now support is outsourced overseas with heavy accented people on poor quality VoIP. Seriously does not rate the higher premium they are charging. I usually do not have to call upon their support much, but I am in the middle of migration which has been really slow and unresponsive. It took about 23 phone calls before I could get someone who wasn’t heavily accented and shoddy voip (crackling, noisy, feedback, echo). Not at all impressed and quite POed. My time IS VALUABLE. That said, have to agree with another reviewer here about their billing practices especially towards the end of a prepaid package, that’s another sore spot. THEY WILL BILL YOU ERRONIOUSLY AND OVER PRICED & for things not authorized. Had I known how far the new owners have diminished a valuable part (customer service) I would have went elsewhere for probably half the price. I sure miss Wiredtree and the old Liquidweb.
Pay a lot more for less!!
Since I wrote the initial review, I got hit with another overbloated invoice. I have yet to talk to an American on all phone service requests. I do not take kindly to the support folks using common English names when I know that is not their real names as they are speaking in broken/accented English. It is deceptive to me as much as their billing is. I despise this hosting provider now. I doubt the authenticity of many latest reviews on this site. I too can pay for 5 star stellar reviews too if I choose to be dishonest.
The tech people at LiquidWeb are always very helpful. As a novice to development, they’re very patient with me when I ask questions, even when I’ve asked them before. Thank you!
Immediate response from a knowledgeable person. The problem was diagnosed within minutes, leading to a requirement for me to take some actions. Once I completed those steps, the Liquid Web support person successfully finished their part. Everything resolved quickly. Thank you!
The only thing that matters to me is support. This company pitches 100% U.S. based support. I have called support at least 7 times. NOT ONCE did I get someone in the U.S. NOT ONCE!
If you’re willing to suffer with the mind-numbing experience of offshore tech support, you might as well hire another hosting company and save the premium that these people charge for supposedly offering a superior experience.
I needed help setting up a new account with a complex forwarding and email scheme. LiquidWeb responded promptly to a ticket, had good suggestions, and followed up until everything was working properly.
It’s the little things, like adjusting backups, fixing spf and dns issues, or any of a thousand things that can happen. I have support without having to hire a full-time, or even part-time IT person.
Your tech rep Oscar Donovan crushed it! We had our site not loading SSL on the homepage but all the other pages, SSL worked. Oscar, jumped into A/B testing and looking into the code, within minutes suggested we look at removing or replacing the video on our website header. He said at times the video source or video name itself can cause a rejection for SSL security. So while on the call I turned off the video, refreshed and BAM the site loaded with SSL. Not too many ppl would look that deep, know what to look for and nail the issue right out of the gate, Give this kid a raise and promotion, he will be a top tech for your company!!! A+
We have since changed the video name and everything works – thanks Oscar!
Throughout the order, installation, and configuration process the entire Liquid Web Team has been outstanding. I’d like to give special recognition to Chris Cunningham, Dominic Nixon, and Marsh (on the Windows support side), who assisted with ticket#15456066. It has been an exceptional onboarding experience and the support from Marsha in assisting with a Site to Site VPN configuration was exceedingly rare. I’ve dealt with a lot of vendors and a lot of teams over the years as an IT manager, this is one of the best run customer support companies I have dealt with. So, thanks to all of you and if you ever need a referral or someone to relay their experience to a potential customer, I am more than happy to help.
I feel like when something is down, I will know, which means that it can be fixed if needed. And, if there’s something that could be better, they will suggest it. Although I can “talk the talk” a bit about the tech stuff that LiquidWeb does, I definitely can’t “walk the walk” and I feel like they make it about as easy as it can be for me to run my business without being a techy person.
No matter which hosting company you take, you always, at one time of another, need to contact support to get some help because of issues (either email, server being down, etc.). The difference with Liquid Web is that you actually get the help from someone anytime (day or night) and that they work with you to fix the issues quickly and effectively. I really recommend them!
Tech Support was tremendous on my call in today.
I appreciate how they met me right where I am, which is not very knowledgeable. Then they step me through my questions with a kind approach, until everything is answered in an excellent manner.
My tech support person was Greg Grover, and am very thankful to work with him.
LW delivers what he promises. And that is not usual these days. I have been a customer for years and they have never disappointed me.
I like the fact that it seems that most of the customer service reps with whom I’ve interacted are native speakers of English. Also, have I told you how much I love the fact that I can actually call you guys on the phone? (The chat feature is a little less than satisfactory, which is why I gave you four stars instead of five.)
I don’t call support often but when I do and get Cole I know I’m in good hands and he will figure out a solution. He is knowledgeable, forthcoming, and treats us respectfully – I can’t ask for more than that.
This is my 5th year with LiquidWeb. Support has been excellent. Timely and my concerns are addressed every time.
I have one of their Managed VPS Web Hosting Plans.
I would not hesitate to recommend LiquidWeb.com to others.