TL;DR: What We Think of Web.com
Not the greatest web host you’ll find in the market. Based on our market research, users either love or hate them whole-heartedly. Pricing shoots up 3x when it’s up for renewal. You may consider some of their more specialized services if you can get by that.
Suitable for:
Small Business
Website: https://www.web.com/
Web.com Pros & Cons
Web.com Pros
- Decent speed and reliability
- Impressive business deals
- Good range of hosting products and add-onservices
Web.com Cons
- Slightly complex site navigation
- Aggresive upsells
- Lack developer-friendly features
- Steep hike in renewal pricing
Visit Web.com to learn more about the features
Evaluating Web.com: A Breakdown of Performance, Security, and Other Key Features
Established in 1997 as Web Internet, LLC by Bill Bloomfield, Web.com has evolved into a leading provider of website services for small businesses. Under the leadership of CEO Will Pemble, the company transitioned to focus on domain registration and web hosting. Through strategic acquisitions such as Register.com and Network Solutions, Web.com has expanded its offerings, becoming a powerhouse in internet services. Headquartered in Jacksonville, Florida, Web.com continues to innovate, offering solutions ranging from domains and hosting to website design and online marketing campaigns, catering to the needs of small businesses worldwide.
In the following sections, we’ll take a closer look at how Web.com performs across critical areas like hosting speed, server security, customer support, and overall value.
What Can You Expect from Web.com in Terms of Speed & Uptime Performance?
While Web.com offers essential performance features, its speed and uptime may not match the top-tier hosting providers. Key performance-enhancing features offered include:
- Built-in caching mechanism to help with page load times by storing frequently accessed data.
- HTTP/2 for improved communication between the server and visitors.
In short, Web.com provides reasonable speed and uptime for basic needs, but may not be the best option for users with demanding performance requirements.
Is Your Website Safe with Web.com’s Security Measures?
Websites hosted at Web.com are safe for basic security needs. While the provider may not offer advanced security measures, it still covers the fundamental safeguards necessary for most websites, including:
Additionally, Web.com offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
However, for websites requiring advanced security, Web.com may not provide the high-level protection needed.
What Can You Expect from Web.com’s Customer Support?
Web.com offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. However, based on user feedback, the quality of customer support has been rated below average, with delays in response times and inconsistent issue resolution reported by many users.
Is Web.com’s Pricing Justified by the Value and Features It Offers?
Web.com is reasonable priced when weighed against its feature offerings and long-term cost. At $2.95 per month (renews at $9.99/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, and 5-days money back guarantee.
How is Web.com Rated Based on Overall Market Satisfaction?
Web.com touts itself as a one-stop site for all your website needs. Many users tend to agree that it’s an excellent place to host. Its outstanding customer support and website-associated services, such as website building, are significant satisfaction points.
Curiously, few have commented on the performance of the service itself. Yet no news is good, and well-serviced customers will likely remain happy regardless of other minor quirks.
For additional insights, please refer to the user reviews section below.
Is Web.com Suitable for Beginners?
We feel that Web.com offers a mixed deal for new web hosting users. One point of contention is that it offers a middling range of deals for a midline range of products. The one plus point on the horizon is that it liberally integrates AI capabilities, though to an unknown extent.
Is Web.com Suitable for Small Businesses?
Depending on the nature of your business, you could wind up a very happy Web.com customer. Most of this is due to an inclination towards automation. For example, AI assistance and website builders. It even offers specific plans that include other services like marketing.
Is Web.com Suitable for Web Developers?
There is no indication of developer support from Web.com. Their plans are primarily geared toward non-dev users, especially the business crowd. If you want something barebones that’s cheap, look elsewhere.
Is It Possible to Host Custom Email with Web.com?
Yes, you can host your own email accounts with Web.com. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How Easy Is the Onboarding Process with Web.com?
With its configuration of product offerings, the onboarding process at Web.com should be a breeze. Even if you face problems, their excellent customer service will promptly give you whatever assistance is necessary.
Does Web.com Offer a Free Trial?
Yes, Web.com offers a 5-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & Sign Up at Web.com Official Website
Web.com Plans & Pricing
Web.com provides a range of web hosting plans designed to meet the needs of different users, including Shared Hosting. The company also offers specialty services such as Managed WordPress, and Email Hosting.
- Shared Hosting: Starting from $2.95 – $6.95 per month
- WordPress Hosting: Starting from $2.95 – $6.95 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official Web.com website.
Consider Renewal Prices When Choosing
When evaluating hosting options, keep in mind that many providers offer substantial discounts during the initial signup period, but prices can rise significantly upon renewal. It’s crucial to research and compare renewal rates alongside introductory offers to get a clear picture of the long-term cost.
To help you in making an informed decision, we have prepared a summary table below comparing the initial signup and renewal costs of Web.com services with several other providers we monitor.
Compare Web.com’s Signup Cost Against Competitors
| Web Host | Shared Hosting Signup Fees | Shared Hosting Renewal Fees | VPS Hosting Signup Fees | VPS Hosting Renewal Fees |
|---|---|---|---|---|
| Web.com | $2.95 - 6.95/mo | $9.99 - 16.99/mo | $ - /mo | $ - /mo |
| TMDHosting | $8.99 - 17.99/mo | $9.99 - 19.99/mo | $44.99 - 125.99/mo | $49.99 - 139.99/mo |
| NameCheap | $1.48 - 4.98/mo | $4.48 - 9.48/mo | $6.88 - 24.88/mo | $9.88 - 28.88/mo |
| Servers.com | $ - /mo | $ - /mo | $5.37 - 692.04/mo | $5.37 - 692.04/mo |
| WP Engine | $ - /mo | $ - /mo | $ - /mo | $ - /mo |
| Verpex | $2.40 - 6.00/mo | $6.00 - 15.00/mo | $6.00 - 25.00/mo | $20.00 - 50.00/mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, Please visit the official Web.com Website.
Final Thought: Is Web.com Right for You?
Web.com is a hosting service that people either really like or don’t. This hosting company stretches its arms wide, embracing everything from the simplest web hosting needs to intricate services tailored for businesses ready to level up. Its strength lies in empowering businesses with automation and cutting-edge marketing tools, though navigating its website might have you scratching your head.
Now that I’m finally out from under them, here’s why Web.com sucks, and why you should never use them. Starting all the way back in 2000, I bought a domain (my name) from mydomain.com. They had good prices and service, and I continued to use them ever since.
Then this last summer, all of a sudden email stopped working for my wife and I. Had no idea what was going on. So I pulled up mydomain… and found out they’d sold out to web.com, which I was unfamiliar with. Finally got through to their “service”… only to be told that they no longer offered email forwarding for domain owners. Mind you, this minimal service cost them exactly nothing. About the same time I got a flag from my credit card saying there had been an unusual charge… from web.com.
The “unusual charge” was $174 out-of-the-blue to renew a domain… a domain that I had intentionally let lapse years before. Didn’t order it, didn’t want it, and I put in a chargeback dispute. After that I knew web.com was going to be nothing but a hassle, so I went to log in to start the process of moving my domains to somebody who wasn’t staffed by crooks. Learned then that web.com had instituted a 2FA on my account, requiring that I receive an email from them with an access code.
The problem was, they were sending that email to an address that THEY HAD TURNED OFF THEMSELVES when they arbitrarily and without notice deactivated email forwarding. So now I had to change the administrative email address for my account, as well as all my domains.
This “simple change” took three weeks. Just awful service. And then I was notified that oops, any contact info change locks down a domain for 60 days, meaning I was stuck with the crooks at web.com for another two months.
And of course, we still couldn’t get mail at our regular addresses. web.com “conveniently” offered paid email hosting (forcing domain owners into this was obviously why this whole business started), which I regretfully signed up for. Two months passed, slowly.
Finally, on the 61st day, I put in for transfer codes for all my domains. Then I found out it would be “24 to 72 hours” for them to process (it was actually almost a week). In the meantime, web.com “helpfully” charged me $25 to renew one of the domains that I’d already told them I was moving to another host, and which wouldn’t expire for another 10 days anyway. That’s another chargeback, boys (and the additional year isn’t even showing up in the whois for that domain).
So in closing, I am happy to recommend Porkbun (at the kind suggestion of other MR Forum members), which has great pricing and service and all the usual features, for your domain hosting needs.
And I’d like to send one final flip of the bird to web.com and every crook who works there. Get bent, you jerks.
Very fast response and resolution! 🙂
A pleasure to be assisted by Manoj Puttur, who understood my “issue” and was very knowledgeable in answering my questions.
Gem A was a great help today. Certainly she did not want me to cancel my Web.com services. But she was very understanding when I told her that I have retired and unable to perform the duties made available on my website. I really enjoyed the many years of working with Web.com.
I am very grateful for Jonalyn G. Her exceptional knowledge and understanding has helped me a lot in building and launching my website. Also, James M is very knowledgeable and helpful. Many thanks to these hardworking men and women who go above and beyond to help us in these businesses.
I Just finished working with Justin to fix an email problem. Justin gets 5 stars from me. He was knowledgeable, patient, and efficient. Solved my problem in one phone call!
My dns name suddenly was unreliably resolving, so I contacted web.com by phone. Finding the phone number and navigating to the right person was a little daunting, but I did finally get to a technical person (in India) who initially said there was no problem, but then after I insisted there was a problem, she realized there was a problem with DNS propagation. She sent a link where I could see what was going on, then opened up a ticket for them to fix it. Within a day, the DNS propagation was working again.
web.com domain propagation after renewal was taking over 24hours with zero progress , no email and no website, chat representatives offering sugar coated words with no help ( i chatted with 15) …. however I asked for a phone number 18669083442 and a representative escalated me to KIM who solved the issue in a finger snap.
Domain registrars should communicate clearly and numerous times about domain deadlines, to avoid leaving customers in the dark for days without DNS proper propagation.
Thanks Kim for solving the issue.
The gentleman who helped me was amazing. Revamping my site required adding new material and moving some of the material on the site around. This included both text and images. He rearranged the content expertly and was extremely courteous and patient throughout the process. He is an exemplary employee.
Monique always gives great service help. Very patient and always gives great advice in making might site better. Can’t thank her enough for her help. Thanks again.
I had to move my email forwarding to another provider as Web.com was no longer providing that service.
I asked for a reference to another provider – I received no answer.
I asked for a copy of my current connection data, but I was told that they had shut it down. It was still working but apparently no- one could log onto that server.
I received no help from Web.com
Horrifically greedy business model —
No customer service unless you’re an elite-level account holder. I tried tree time to utilize your recommended designers & they all were con artists attempting to charge 10x listed budget, etc.
Shame on web.com…. Or is it web.con??
Please delete every aspect of hosting account – I’m forced to use your domain service & im egregious about that too.
Honestly, I called customer service with the intent of cancelling my membership. After contacting the support team, Ann Louise P helped me to get my domain and clear some of my reasons for wanting to cancel. She was very kind and knowledgeable. Keep people like Ann; when the website is not the most user-friendly we humans need people that have a sense of reason. Thank you web.com for hiring Ann Louse P.
Mars was very helpful and patient with me. I was having issues verifying my account. In just a few minutes, he walked me thru the process and I was able to get into my account for the first time. Thank you, Mars for your kindness and patience!!
Gem was fantastic. Working with a Domain company has never been so pleasant. She had me up and going in no time at all and was very concerned… Thanks, and now I know why you are called Gem!!!
Ron, who helped me today was like a super-hero. He did not give up until all of my issues were resolved. Some of these very challenging issues to but he remained, patiently while all issues were resolved. Thank You Ron…you are the best!
I was a Dotster customer prior. Now my account 120683583 with WEB.COM has error: DNS not Found / Cannot Resolve DNS. Upgraded to premium DNS of Web.com and issue still persist – website unreachable because WEB.com DNS cannot be found.
–May 6 update — Web.com DNS still not found, replied with details to ‘customer advocate’ – no feedback as yet. Help still needed!
–May 8 update — We did not receive any further communications with Web.com’s Customer Advocate ever since our online form reply to the person/party.
–May 8 update 2 — it required us to make more than one long distance phone call to a human to resolve the issue. Thank you ‘human’!
This is Maria Morton with Lasting Looks Permanent Makeup in Colorado and have been doing business with Web.com since starting my business over 30 years ago. They have done an amazing job over the years. Today I worked with Monique and I must say, it was the best customer service experience. She was professional, helpful, fast and explained everything in the simplest, most understandable way. Thank you Monique!
I’m pleased to take a few keystrokes to discuss the outstanding work that Candice “T” (in your website modifications area) has provided me during several recent inquiries.
As informational background, I have several domains with Web.com and Network Solutions, and have interacted with many of your employees over the past couple of decades, most recently with Web.com.
But I’m here to talk about Candice. To say that her recent contributions were outstanding would fall far short of a fair assessment. She is always professional, polite, personable, helpful. She clearly knows her stuff. She consistently demonstrates excellent communication and customer-service skills, and shines as an exceptional can-do rep for Web.com.
All too often, it seems that people are quick to criticize. Yet, it appears to be an unfortunate trait that we don’t pass along deserved praise when the situation merits it … especially if we have to go out of our way to do so. Candice’s efforts warrant such commendation.
I have been in the service/people business throughout my career, and I fully recognize that quality, knowledgeable and friendly professionals are what keep customers coming back; that’s at least as important as the products and services themselves. I want Amber, Melanie and others to know my thoughts about Candice, and I hope her efforts will be appropriately acknowledged.
If anyone has questions about this endorsement, please don’t hesitate to contact me personally.
Lee Cooke
LSomerbyCooke.com
I Tutor federal securities exams for individuals that find these difficult to pass. Recently I’ve been asked to teach a group class on various exams. So I needed to add a new group of products to my Website. I spoke to 6 individuals over a month trying to add a new product. The product was added but with many errors.
Finally I spoke with Clark D. who patiently worked through ALL the issues. He is very professional, great inter-personal skills, and knows his stuff! Thank You Clark D!
Angel was very helpful dealing with a complex technical query. It took some time to work through but she succeeded in getting me access to my e-mails although other issues have yet to be resolved.
Al gave me exceptional customer service! He asked all the right questions, was patient, a great listener and made my experience “easy peasy” to get through… a lot easier than expected. He really cared about me and made sure that my best interest were taken care of 😉
Zero interest in fixing the issues OR giving me my money back. I paid for a product/service that isn’t being provided. I’ve received 10 autogenerated emails saying the exact same thing, providing me with ‘an update’ on the status of my case E-66641. I’ve called and spoken with customer service, no one can seem to fix it and no one can give me a guarantee that I’ll get any money back if I cancel.
UPDATE: So web.com has responded to this review and on the backend of TrustPilot has asked for my info so they can follow up with me. Their own incident number (E-66641) is right in my review, can’t they just look that up and contact me themselves? And God knows I get that “we’re still working on it” email from them 3 times a week, I’m not that hard to find.
I’ve spent over 20 hours on the phone with at least 9 separate people at web.com’s various offices (proserv, newfold, web.com) since mid February (now mid May) and have long since given up on achieving what the sales team said could be easily done in Wordpress.
The first person I spoke to about the design said that she would be the only person I dealt with directly after that point. I never heard from her again.
The MOD team typically misunderstands assignments.
I had the site completely finished last month & ready for publishing. The person who got it there over the phone said she sent it out for publishing. Then someone deleted my gallery formatting & replaced it with an unreadable format on 12 galleries.
There doesn’t seem to be any management at this company – definitely no project management.
There are people there who can get you to a very simple website but they delegate the task to people who don’t understand clear requests.
I have very low confidence that my site will actually even be finished at this point.
It’s unusual to talk with a top notch person in chat these days. Today on Facebook Messenger, the Web.com rep answered my complaint (about getting constant emails) almost immediately. Even better, they sounded like an intelligent, knowledgeable human from the start. SO Rare. It made all the difference. My impression of Web.com was improved immeasurably.
Ron was very patient with me, since it took me a while to do some things that were needed. He listened and took time to check on a couple of things, He was willing to explore options, and was not trying to get rid of me.
It remains to be seen, whether what he said he can do will work – it will take some time to propagate- but I’m hoping it will! (other rep’s have done that before, and it didn’t help)
They took over as our registrar from mydomain.com without any advanced notice. There was zero communication other than an email that says they took over without what that meant for our services. When I logged into my account there to manage my domains I found things that were previously set up were missing. I contacted them and initially they told me that they were still working on transferring everything over, and I would have access “soon.”
Then, after waiting for weeks and calling a few more times, they told me they will no longer honor the free email forwarding include with our mydomain services, and I no longer have access to manage any of those forwarding emails.
For the last two months they have done absolutely nothing to help me either get access to the services we had, manage the email forwards that are currently in place that they can’t seem to acknowledge even exist even though they are still working, or provide a solution so I can access those email forwards.
They keep telling me it’s been escalate and someone will email me a resolution in 1-2 HOURS, and then I don’t hear from anyone. If I do get an email it just says “Sorry for the inconvenience caused to you. For us to assist you with your concern, kindly contact our customer support team at 1-866-227-1474 at your earliest convenience” Then the cycle starts all over again and this has been going on for 2+ months.
I’m currently on hold with them AGAIN, and I’m sure I’ll just continue to get the run around from them. Maybe they will finally tell me they want me to pay more each “free” email forward that they inherited from their acquisition of mydomain.com.
Whatever the case may be I will be moving my domains as soon as possible. This is a TERRIBLE company. Do not do business with them.
5/23/24 Edit- they posted a generic reply below and I have submitted by case numbers to them [OEML-1608864] [IEML-986527]. Further, as I guessed in my original message they are telling me that I have to pay for each email forward I had set up for free with mydomain, so they are clearly not honoring the terms of the account they took over from mydomain. That’s going to add thousands of dollars in costs with over 50 email forwards we’ve been using for almost 10 years. Don’t do business with these people.
Customer service was really friendly and made me more comfortable with asking questions. They call and make sure you’re aware of all parts of your website to ensure everything works smoothly.
My website is shut down and costing me thousands of dollars a day! My domain expired and I rec’d no emails until AFTER the fact! They have ZERO customer support except chat on the weekends, which can’t do ANYTHING. Nothing is working and they’ve completely backed me AND my site into a corner! The chat is USELESS! I am moving my domain and will never use them again!
Gem was a gem, able to pinpoint the problem after consulting with her team, after which she patiently walked me through to a resolution. Upon updating to the latest PHP the 500 error disappeared, and website access was immediately restored.
I only wish web.com were (1) able to reach out to customers and warn them in advance of this necessary upgrade; (2) have a more verbose, specific and actionable error message posted; (3) propagate information to the overnight team (in India?) who, when I contacted them via chat the evening before, had no clue why our website was down, and could only prompt me to take ineffective generic action (like disabling plugins) — a complete waste of time.
Again, much thanks and appreciation to Gem, who made the restoration process pleasant, expedient and effective.
Although my experience is new with Web.com since they took over my original domain/hosting company —the new process of renewal was easy.
DONT PAY DOMAIN FOR.THEM THEY WONT REFUND YOUR MONEY AND YOUR ACCOUNT CARD IS NOT SAFE CANTEVEN DELETE YOUR INFORMATION. BAD CUSTOMER SERVICE
Web.com has amazing customer service and I highly recommend them.
Peter did a great job in answering and fixing some major changes to our website Home Page. He was ready to make important changes and suggested several improvements. Very capable person and we were lucky to have worked with him.
I was having an issue with my e-mail and the tech walked me through everything quickly and clearly and was just super helpful!
UPDATE May 13 9.45am: when will my website spanishrealestatemalaga.com work again? Another day without any result!! Problems rose on May 1st because somehow Web.com is not able to validate the SSL-certificate I renewed on May 1st while it was due for renewal on 10 May. Web.com seems not to understand the impact of a non-available website during 12 days. I do not believe that validating a SSL-certificate is such a big challenge. Why do you not contract some professionals from Dotster, the company you recently bought and that hosted my websites correctly during more than 20 years. I just saw that 1-star-reviews for Web.com have been increasing lately which I completely understand because your support is really below average based on my experience since 1999. Please do not reply to this review with a politically correct answer from ¨Marissa without surname nor contact details, your customer advocate¨. I neither expect phone calls from your support agent Nicole after 0.00am Spanish time, telling me that my website still does not work and that she escalated the problem to the ¨real technicians¨ who apparently cannot solve this problem. The only good message at this stage is seeing my website work normally again.
Made a beautiful website for my mushroom business with absolutely no website building knowledge!! And it really could not of been easier. Also every time I have a issue or question the people (Today it was Nathan ) at web.com help me or fix my issue immediately.. I would definitely recommend!
I was having a bad day getting connected to the correct person to help me list a product on my website. Eventually, I was connected to Michika D. whom I believe was from the “Professional Support” group. She was amazing and guided me through everything I needed to know as well as helping me get through as many steps as I could without having a PayPal and shipping carrier account ready to go for my business. Thank you very much. I’m almost there!
Al is very good cooperative person, great listener, and made my experience “easy ” to get through… a lot easier than expected. He really cared about me and made sure that my best interest were taken care of 😉
My representative was very helpful and actually cared about my issue. He asked about how I got into the predicament I was in and went ABOVE AND BEYOND to resolve my issue. I’m very grateful for my representative today. I’d been stressing for over a week on how to resolve my problem and this guy fixed it in under 5 minutes. Thank you so much.
I have been charged 5 times for services I did not order or use, they have refused to refund me and I will not use them again.
This is a message from them about a service I did not order and was charged 3 times for:
I really wish I could provide you the refund. However as per refund polices,
1. No refunds after 3 calendar days from purchase date of new products.
2. No refunds for auto-renew after 30 days from purchase date on yearly term.
3. No refunds for auto-renewal of products on four-week/monthly term.
I tried 7 times. On hold 45 minute each to straighten out my website… It has been showing “under construction” since May 1st even after they received a full year of payment from me… I canceled their service and they refused to give me a refund… I spent over a thousand dollars building signs with my website from Web.com that I bought for my company store…
I am an Spanish user. Years ago, I bought two domains (I can’t remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became “Web.com”. At some point, there was an account migration problem and my domains were “lost” (they were there, but there was no account to manage them). When one of the domains’ register expired, I became aware of the problem and after MANY phone calls the domain was correctly renewed and included in my account. Now, the second domain has the same problem: is set to expire next month and I am unable to manage it because it is “lost” without an account. I explained this more than a month ago, multiple times, and submitted a ticket (**) on January 4th. Since then, I asked multiple times again but the problem persists. I need a solution and I can’t wait months for it for obvious reasons. Very bad support service.
It has taken almost a month to get our domain released and transferred to GoDaddy. Customer Service makes up excuses and lies about when the domain would be transferred. They said all domains are released once every 24 hours. Here we are 3 days later still waiting for the release.
Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it. Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).
I signed up for a trial account in June 2022 in order to write a review about the company. You have to input credit card information to even be able to use the service. Once I finished the article, I called to cancel the subscription because it’s the only way they allow cancellation. I never received an email about the cancellation. A few weeks later, I was unexpectedly going through a separation to my spouse. I was an authorized user on the credit card that was used to set up the trial. As soon as my separation from my spouse was set into motion, I called and removed myself as an authorized user on my ex’s credit card. I wasn’t thinking about Web.com at the time and assumed that my cancellation had gone through.
I received a great price to host my website, now I know why. I had an issue registering my site with Google’s search engine. I called Web.com’s tech support only to find out I have to purchase another service from them at a MUCH, MUCH higher price than the hosting. So basically they sold me a car with no engine. But have no fear, they’ll sell you an engine at 10 times the cost of hosting. I ADVISE YOU TO FIND A REPUTABLE COMPANY TO DO BUSINESS WITH.
I signed up for local SEO service, end up with the listing is not relevant to my business, after 3 days after I ask for the refund for $1800, they refund me $1000 and did not want to refund rest of the money, they said it’s their policy, and policy is not told when you sign up. Very frustrating.
BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after I got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called Web.com twice and asked what happen to the employee who did it; and they said they will take action against the employee’; I filed a dispute on BBB; and now Web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a ‘technical’ issue; really? So, the employee remains, and Web.com is even protecting them. Very very disappointing to see that.