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Web.com Review

Review by Jerry Low
Disclosure: HostScore is reader-supported. When you purchase through our links, we may earn a commission.

One of the brands that you either love or hate is Web.com. It brings along one of the most mixed offerings you’ll likely encounter. You may consider some of their more specialized services if you can get by that.

Suitable for: Small Business Hosting

Website: https://www.web.com/

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Web.com Who? Quick Intro

Established in 1997 as Web Internet, LLC by Bill Bloomfield, Web.com has evolved into a leading provider of website services for small businesses. Under the leadership of CEO Will Pemble, the company transitioned to focus on domain registration and web hosting. Through strategic acquisitions such as Register.com and Network Solutions, Web.com has expanded its offerings, becoming a powerhouse in internet services. Headquartered in Jacksonville, Florida, Web.com continues to innovate, offering solutions ranging from domains and hosting to website design and online marketing campaigns, catering to the needs of small businesses worldwide.

What We Think About Web.com Hosting

One of the brands that you either love or hate is Web.com. It brings along one of the most mixed offerings you’ll likely encounter. You may consider some of their more specialized services if you can get by that.

Web.com Pros

  • Decent speed and reliability
  • Impressive business deals
  • Good range of services
  • Custom services available

Web.com Cons

  • Slightly complex site navigation

Jump: See how many readers recommend Web.com

Web.com – Our Overall Experience & Findings

Performance What server speed features does Web.com offer?

Web.com offers dependable hosting services, with a focus on steady website functionality. While their hosting performance is not especially great, the web host incorporates essential technologies like built-in caching mechanism, HTTP-2, and various server upgrades to further enhance your website’s speed.

Security Are websites hosted at Web.com safe?

Web.com is suitable for those with basic security needs, but may not be the best fit for websites requiring powerful, high-level security solutions. While they include essential tools like free SSL, and other basic server features, we think there is still room for improvement in this security.

Supports Is Web.com customer support good?

Web.com’s customer support is easy to access and efficient. Help is avaliable via phone, live chat, and email.

Value for Money Does Web.com offer good value for its pricing?

Web.com is not cheap but reasonable priced when weighed against its feature offerings and long-term cost. At $2.95 per month (renews at $9.99/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, and 5-days money back guarantee.

Overall Users Satisfaction What other users think of Web.com?

Web.com touts itself as a one-stop site for all your website needs. Many users tend to agree that it’s an excellent place to host. Its outstanding customer support and website-associated services, such as website building, are significant satisfaction points.

Curiously, few have commented on the performance of the service itself. Yet no news is good, and well-serviced customers will likely remain happy regardless of other minor quirks.

For additional insights, please refer to the user reviews section below.

Beginners Friendliness Is Web.com suitable for beginners?

We feel that Web.com offers a mixed deal for new web hosting users. One point of contention is that it offers a middling range of deals for a midline range of products. The one plus point on the horizon is that it liberally integrates AI capabilities, though to an unknown extent.

Small Business Friendliness Is Web.com suitable for small businesses?

Depending on the nature of your business, you could wind up a very happy Web.com customer. Most of this is due to an inclination towards automation. For example, AI assistance and website builders. It even offers specific plans that include other services like marketing.

Web Developers Friendliness Is Web.com suitable for developers?

There is no indication of developer support from Web.com. Their plans are primarily geared toward non-dev users, especially the business crowd. If you want something barebones that’s cheap, look elsewhere.

Host Own Email Can you host your own email accounts (email@yourdomain.com) with Web.com?

Yes, you can host your own email accounts with Web.com. This significantly reduces your costs by eliminating the need for expensive third-party email services.

Onboarding Is it easy to get started with Web.com as a new customer?

With its configuration of product offerings, the onboarding process at Web.com should be a breeze. Even if you face problems, their excellent customer service will promptly give you whatever assistance is necessary.

Learn more, visit Web.com online.

Web.com Plans & Pricing

Web.com offers various hosting solutions, including Shared hosting plans. Additionally, the company also provides specialty hosting services, such as Managed WordPress, and Email hosting.

When evaluating your options, it’s crucial to remember that many hosting companies offer substantial discounts during the initial signup period, but the pricing often increases significantly upon renewal. You should thoroughly research and compare the renewal prices, not just the introductory rates, to understand the true cost of hosting over an extended period.

To help you make a more informed decision, we have prepared two tables below which compare the initial signup and subsequent renewal costs of Web.com services with several other providers that we actively monitor.

Compare Web.com Signup Price with Others

Web HostSharedVPSDedicatedCloudWordPressWindows
Web.com$2.95 - 6.95/mo$ - /mo$ - /mo$ - /mo$2.95 - 6.95/mo$ - /mo
Vice Temple$3.75 - 44.00/mo$28.00 - 418.00/mo$165.00 - 2420.00/mo$ - /mo$ - /mo$ - /mo
A2 Hosting$2.99 - 14.99/mo$2.99 - 99.99/mo$109.99 - 529.99/mo$ - /mo$11.99 - 41.99/mo$ - /mo
SiteGround$3.99 - 10.69/mo$ - /mo$ - /mo$100.00 - 400.00/mo$3.99 - 10.69/mo$ - /mo
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo
ScalaHosting$2.95 - 14.95/mo$29.95 - 169.95/mo$ - /mo$20.00 - 179.00/mo$2.95 - 14.95/mo$40.00 - 485.00/mo

Review Web.com Renewal Price with Others

Web HostSharedVPSDedicatedCloudWordPressWindows
Web.com$9.99 - 16.99/mo$ - /mo$ - /mo$ - /mo$9.99 - 16.99/mo$ - /mo
Vice Temple$3.75 - 44.00/mo$28.00 - 418.00/mo$165.00 - 2420.00/mo$ - /mo$ - /mo$ - /mo
A2 Hosting$12.99 - 29.99/mo$8.99 - 239.99/mo$199.99 - 749.99/mo$ - /mo$25.99 - 61.99/mo$ - /mo
SiteGround$17.99 - 44.99/mo$ - /mo$ - /mo$100.00 - 400.00/mo$17.99 - 44.99/mo$ - /mo
HostPapa$2.95 - 12.95/mo$19.99 - 249.99/mo$ - /mo$ - /mo$19.95 - 114.95/mo$ - /mo
ScalaHosting$9.95 - 29.95/mo$49.95 - 239.95/mo$ - /mo$20.00 - 179.00/mo$9.95 - 29.95/mo$40.00 - 485.00/mo

Caution: Web hosting prices can change frequently. For the most accurate pricing information please visit the official Web.com website.

Bottomline: Is Web.com Right for You?

Web.com is a hosting service that people either really like or don’t.This hosting company stretches its arms wide, embracing everything from the simplest web hosting needs to intricate services tailored for businesses ready to level up. Its strength lies in empowering businesses with automation and cutting-edge marketing tools, though navigating its website might have you scratching your head.

If you’re in the market for more than the basics and crave support that goes the extra mile, plus a dash of AI to spice up your site – Web.com might just be your ticket.

To recap, here's what we like and dislike:

Web.com Pros

  • Decent speed and reliability
  • Impressive business deals
  • Good range of services
  • Custom services available

Web.com Cons

  • Slightly complex site navigation



HostScore: 62.5
Services: Shared, VPS, Dedicated, and Reseller


HostScore: 71.5
Services: Shared, Dedicated, Cloud, and Reseller

InMotion Hosting

HostScore: 71.9
Services: Shared, VPS, Dedicated, Cloud, and Reseller

User Reviews: What Others Think About Web.com

User Reviews Summary

Recommended: 0
Not Recommended: 8

8 thoughts on “Web.com Review”

  1. I tried 7 times. On hold 45 minute each to straighten out my website… It has been showing “under construction” since May 1st even after they received a full year of payment from me… I canceled their service and they refused to give me a refund… I spent over a thousand dollars building signs with my website from Web.com that I bought for my company store…

    No, Not Recommended
  2. I am an Spanish user. Years ago, I bought two domains (I can’t remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became “Web.com”. At some point, there was an account migration problem and my domains were “lost” (they were there, but there was no account to manage them). When one of the domains’ register expired, I became aware of the problem and after MANY phone calls the domain was correctly renewed and included in my account. Now, the second domain has the same problem: is set to expire next month and I am unable to manage it because it is “lost” without an account. I explained this more than a month ago, multiple times, and submitted a ticket (**) on January 4th. Since then, I asked multiple times again but the problem persists. I need a solution and I can’t wait months for it for obvious reasons. Very bad support service.

    No, Not Recommended
  3. It has taken almost a month to get our domain released and transferred to GoDaddy. Customer Service makes up excuses and lies about when the domain would be transferred. They said all domains are released once every 24 hours. Here we are 3 days later still waiting for the release.

    No, Not Recommended
  4. Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it. Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

    No, Not Recommended
  5. I signed up for a trial account in June 2022 in order to write a review about the company. You have to input credit card information to even be able to use the service. Once I finished the article, I called to cancel the subscription because it’s the only way they allow cancellation. I never received an email about the cancellation. A few weeks later, I was unexpectedly going through a separation to my spouse. I was an authorized user on the credit card that was used to set up the trial. As soon as my separation from my spouse was set into motion, I called and removed myself as an authorized user on my ex’s credit card. I wasn’t thinking about Web.com at the time and assumed that my cancellation had gone through.

    No, Not Recommended
  6. I received a great price to host my website, now I know why. I had an issue registering my site with Google’s search engine. I called Web.com’s tech support only to find out I have to purchase another service from them at a MUCH, MUCH higher price than the hosting. So basically they sold me a car with no engine. But have no fear, they’ll sell you an engine at 10 times the cost of hosting. I ADVISE YOU TO FIND A REPUTABLE COMPANY TO DO BUSINESS WITH.

    No, Not Recommended
  7. I signed up for local SEO service, end up with the listing is not relevant to my business, after 3 days after I ask for the refund for $1800, they refund me $1000 and did not want to refund rest of the money, they said it’s their policy, and policy is not told when you sign up. Very frustrating.

    No, Not Recommended
  8. BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after I got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called Web.com twice and asked what happen to the employee who did it; and they said they will take action against the employee’; I filed a dispute on BBB; and now Web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a ‘technical’ issue; really? So, the employee remains, and Web.com is even protecting them. Very very disappointing to see that.

    No, Not Recommended

Are You an Existing Web.com User?

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