TL;DR: Quick GreenGeeks Review
With their eco-friendly vision GreenGeeks has positioned themselves in a unique spot to offer hosting that some companies have bylaws mandating them to take advantage of – green hosting. Combined with above-average performance and a good spread of supporting technologies, they are an attractive option for many.
Suitable for:
Beginners-friendly, Budget, Small Business, International Website, or Eco-friendly Hosting
What We Think: GreenGeeks Pros and Cons
GreenGeeks Pros
- Returns 3x power consumed with renewable energy credits
- Affordable pricing
- Free daily backup for all shared hosting plans
- All plans support Perl, Python and Git
- Free website migration assistance
- Root access, control panel and cPanel/WHM included in reseller hosting plans
GreenGeeks Cons
- Price increase during the renewal
- Slightly lacklustre customer service
- Non refundable setup fees
Our Detail Findings & Experience with GreenGeeks
About GreenGeeks: Quick Introduction
Trey Gardner, a veteran of the web hosting industry since 1999, founded GreenGeeks in 2008 in Santa Monica, California, with a pioneering vision for environmentally sustainable web hosting. Alongside Trey Gardner, COO Kaumil Patel, with his extensive experience in hosting operations, plays a critical role in the company’s success.
GreenGeeks distinguishes itself by its commitment to the environment, utilizing wind power credits to offset triple the energy consumed by its clients’ websites. This innovative approach not only defines GreenGeeks as a leader in eco-friendly hosting but also reflects its dedication to making a positive environmental impact.
| Performance |
Is GreenGeeks fast in terms of hosting speed and performance?Yes, GreenGeeks is fast in terms of hosting speed and performance. Their platform employs cutting edge technologies such as built-in caching mechanism, HTTP-2, Nginx / Litespeed server,, along with various server upgrades to enhance your website’s speed. |
| Security |
Are websites hosted on GreenGeeks secure with server-side security?Yes, websites hosted at GreenGeeks are safe. GreenGeeks prioritizes security with features such as auto malware scan, advanced web application firewall (WAF), DDoS protection, free SSL certificates, daily backup. These measures protect your data and ensure your site is secure from common cyber threats. |
| Supports |
What types of customer support does GreenGeeks offer?You can reach out to GreenGeeks’ support team via phone, live chat, and email. |
| Value for Money |
Is GreenGeeks worth its pricing in term of value?GreenGeeks is reasonable priced when weighed against its feature offerings and long-term cost. At $2.95 per month (renews at $11.95/mo), basic shared hosting allows you to host 1 website with 24/7 customer support, a free domain name, daily backup, web application firewall (WAF), and 30-days money back guarantee. Higher plans with better features like VPS starts at $39.95/mo, cloud hosting at $/mo and dedicated hosting at $169/mo. |
| Overall Users Satisfaction |
What do users say about GreenGeeks?Based on our market research, overall user satisfaction with GreenGeeks displays a mix of positive and negative experiences. Many users have expressed satisfaction with GreenGeeks’ services, particularly appreciating the ease of switching to this hosting provider. Numerous long-standing customers commend GreenGeeks for their dedication to ongoing enhancements and consistent server reliability. However, there are also instances of dissatisfaction among some users with most criticisms focusing on customer service and difficulties in canceling their GreenGeeks subscription. Readers who are considering hosting with GreenGeeks should look closer at these matters. For additional insights, please refer to the user reviews section below. |
| Beginners Friendliness |
Is GreenGeeks suitable for beginners?Green hosting might not be the focus for newbies but the solid shared plans that GreenGeeks offers choices that are hard to beat. There are many features designed to help users out in terms of usability such as 1-click free SSL installers, automated software updates, expert WordPress support, as well as free daily backup. Prices are also at manageable levels for almost any level of beginner. |
| Small Business Friendliness |
Is GreenGeeks suitable for small businesses?Although there are few additional benefits for small business owners to opt for GreenGeeks, their basic proposition of offering eco-friendly hosting and access to a website builder combines well with their reasonable pricing. One thing worth noting is that GreenGeeks offers Let’s Encrypt SSL integration. You can either install Let’s Encrypt Wildcard SSL easily for free to secure your business websites. |
| Web Developers Friendliness |
Is GreenGeeks suitable for web developers?GreenGeeks has gone the extra mile to make their hosting plans developer-friendly and the inclusion of support for Python, Perl, Git access, and a broad choice of development environment should make many happy. Good performance doesn’t hurt as well and the plans here could provide a very comfortable siloed environment for testing. In short, yes. |
| Host Own Email |
Can you host custom email accounts with GreenGeeks?Yes, you can host your own email accounts with GreenGeeks. This significantly reduces your costs by eliminating the need for expensive third-party email services. |
| Onboarding |
Is GreenGeeks easy for new customers to start with?The onboarding process for GreenGeeks is smooth but can be better. If you are registering a new domain at GreenGeeks, they will charge an extra $9.95/year for your WhoIs Privacy. This feature is free for life if you register your domain with NameCheap instead. Other than that, the process is pain-free, and I especially like that they don’t pressure you into taking on other services as part of the package. |
| Free Trial |
Is GreenGeeks available for a free trial?Yes, GreenGeeks offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund. Try now: Click here to signup at GreenGeeks official website |
GreenGeeks Plans & Pricing
GreenGeeks provides a range of web hosting plans designed to meet the needs of different users, including Shared, VPS, Dedicated, and Reseller Hosting. The company also offers specialty services such as Managed WordPress, and Email Hosting.
- Shared Hosting: Starting from $2.95 – $8.95 per month
- VPS Hosting: Starting from $39.95 – $109.95 per month
- Dedicated Hosting: Starting from $169 – $439 per month
- WordPress Hosting: Starting from $2.95 – $8.95 per month
Web hosting prices are subject to change, and promotional rates may only be available for a limited time or for new customers. To ensure you get the most accurate and current pricing details, we recommend visiting the official GreenGeeks website.
Consider Renewal Prices When Choosing
When evaluating hosting options, it is important to note that many hosting companies offer substantial discounts during the initial signup period, but prices often increase significantly upon renewal. Be sure to research and compare the renewal prices and not just the introductory rates to understand the true cost of hosting over time.
To help you in making an informed decision, we have prepared two tables below that compare the initial signup costs and renewal costs of GreenGeeks services with several other providers we monitor.
Compare GreenGeeks’s Signup Cost Against Competitors
| Web Host | Shared | VPS | Dedicated | Cloud | Managed WP | Windows |
|---|---|---|---|---|---|---|
| GreenGeeks | $2.95 - 8.95/mo | $39.95 - 109.95/mo | $169.00 - 439.00/mo | $ - /mo | $2.95 - 8.95/mo | $ - /mo |
| GoDaddy | $4.99 - 74.99/mo | $8.99 - 199.99/mo | $159.99 - 469.99/mo | $ - /mo | $ - /mo | $ - /mo |
| Kinsta | $ - /mo | $ - /mo | $ - /mo | $35.00 - 675.00/mo | $35.00 - 675.00/mo | $ - /mo |
| Network Solutions | $9.29 - 27.18/mo | $ - /mo | $ - /mo | $5.69 - 31.61/mo | $7.99 - 18.98/mo | $ - /mo |
| Ultahost | $3.08 - 12.99/mo | $4.67 - 40.50/mo | $116.91 - 370.50/mo | $ - /mo | $2.90 - 27.50/mo | $15.90 - 240.90/mo |
| Fastcomet | $1.79 - 4.99/mo | $46.16 - 107.76/mo | $107.06 - 268.76/mo | $ - /mo | $1.79 - 4.99/mo | $ - /mo |
Compare GreenGeeks’s Renewal Cost Against Competitors
| Web Host | Shared | VPS | Dedicated | Cloud | Managed WP | Windows |
|---|---|---|---|---|---|---|
| GreenGeeks | $11.95 - 26.95/mo | $39.95 - 109.95/mo | $169.00 - 439.00/mo | $ - /mo | $11.95 - 26.95/mo | $ - /mo |
| GoDaddy | $4.99 - 109.99/mo | $14.99 - 339.99/mo | $ - /mo | $ - /mo | $12.99 - 22.99/mo | $ - /mo |
| Kinsta | $ - /mo | $ - /mo | $ - /mo | $35.00 - 675.00/mo | $35.00 - 675.00/mo | $ - /mo |
| Network Solutions | $9.29 - 27.18/mo | $ - /mo | $ - /mo | $5.69 - 31.61/mo | $7.99 - 18.98/mo | $ - /mo |
| Ultahost | $4.39 - 17.32/mo | $7.33 - 48.93/mo | $129.83 - 389.00/mo | $ - /mo | $3.87 - 36.67/mo | $16.74 - 253.58/mo |
| Fastcomet | $8.95 - 24.95/mo | $65.95 - 153.95/mo | $152.95 - 383.95/mo | $ - /mo | $8.95 - 24.95/mo | $ - /mo |
Caution: Prices May Vary Web hosting prices can change frequently. For the most accurate and up-to-date pricing information, please visit the official GreenGeeks website.
GreenGeeks Cancellation Policy
GreenGeeks offers a 30-day money-back guarantee on hosting services, allowing customers to receive a full refund if they cancel within the first 30 days, excluding domain registration and setup fees. After the initial 30 days, no refunds are provided for quarterly, one-year, two-year, or three-year plans. Customers wishing to cancel must submit a cancellation request via a form, and confirmation is required through email. Account renewals occur automatically unless a cancellation request is submitted before the renewal date.
Is GreenGeeks the Right Choice for You?
Distinguished by its commitment to sustainability, GreenGeeks offers shared hosting solutions that not only promise powerful performance and wallet-friendly prices; but also care for the planet. It’s a breath of fresh air in the web hosting world, appealing to those who seek to make an environmentally conscious choice without compromising on quality or breaking the bank.
However, it’s wise to tread with awareness – as the path to renewal reveals a steeper price landscape, and murmurs about customer service experiences suggest a closer examination is prudent. Before you plant your website in GreenGeeks’ garden, it might be worth digging a little deeper, ensuring their service soil is just right for your growth expectations.
In short, GreenGeeks makes a compelling case for eco-conscious web hosting. But like any garden, the soil needs testing—price and customer service considerations should be part of your checklist before settling down.
Recap: GreenGeeks Pros and Cons
GreenGeeks Pros
- Returns 3x power consumed with renewable energy credits
- Affordable pricing
- Free daily backup for all shared hosting plans
- All plans support Perl, Python and Git
- Free website migration assistance
- Root access, control panel and cPanel/WHM included in reseller hosting plans
GreenGeeks Cons
- Price increase during the renewal
- Slightly lacklustre customer service
- Non refundable setup fees
GreenGeeks Alternatives to Consider
In case GreenGeeks is not right for you, below are some alternatives to consider. You can also find more options in our hosting reviews page (full list).
HUGE issue with email right now. Some client websites suddenly stopped receiving any contact form messages from the websites hosted by GG with no warning. When I contacted GG, initially they where not very transparent or clear about why this was, other than to say that I needed to install another WP plugin to resolve this, which they assured me was for free. What they did not say is that the free version requires so much technical understanding to install, with such a long, convoluted, stressful, and time-consuming process to figure it out – that anyone not technically minded would be forced to install the annual paid for version, to make the setup easier. Apart from this, new customers BE WARNED that you will be required to go out of your way to have something as basic as an email contact form work on your website if you use Green Geeks hosting – as their email issue is a big deal right now. What’s the point of creating a website with them if the email doesn’t work? You need to be a tech-wizard to figure it out, or pay extra each year. A real pain. Sad as they have actually been EXCELLENT up untill now. I am reconsidering whether to continue with them after this. I will wait and see how many other websites email forms suddenly stop working with no warning. And I received no direct announcement from GG about this issue, until clients suddenly stopped receiving customer enquiries from the websites – losing them business in the process.
Due to a clients request, I needed to transfer her domain to a non-Greengeek domain host.
Greengeeks told me that they offer no support at all for moving a domain AWAY from GG. That is none, zero, nada, no help at all.
Now if I wished to transfer domains to GG, well then they rolled out the carpet!
We recently change website hoster, Greengreeks offers much better price and great customer services! Very efficient problem solving and management.
After asking reps to account for an email they sent that stated I would need to pay the invoice for a domain renewal if I wanted it renewed, I don’t get an answer. They keep stating their policy is for auto-renewal, but they won’t explain why the email I have states what it does. They take no responsibility for it and won’t listen.
Dont use greencreek as don’t listen too you ?
Don’t use tickets system as don’t respond too inquiring
Also you cant get contact with people over the phone
I submit ticket to billing department to cancel the account , also submit ticket to sale , support
They didn’t get back me or sort the the problem out
Then they go take out the money any way
This not professional company
Greengeeks ws recommended to me based on their customer service and pricing to host my website. The process was easy to sign up for, and it is my hosting platform, and my business emails are all in one place. Greengeeks’ website was easy to navigate, and their customer service is superb. They are quick to respond, and their follow-up is amazing to make sure that the issue is resolved. If you are searching for a new hosting company or want to change hosting platforms, you will be pleasantly surprised. I usually do not bother writing reviews, but this is the first time in ages that I wrote a review that shows how impressed I am with Greengeeks.
Greengeek is a very bad company, never take its service by mistake
I am a blogger and I have been blogging for 10 years but I found GreenGeeks to be the worst service
Greeengeek’s hosting is very bad, I request you guys to never buy Greengeek hosting even by mistake
GreenGeeks customer support is also very bad
If you buy Log Hosting then your money will go waste
I bought hosting from GreenGeeks but the service was very bad then I applied for refund but haven’t received refund till now
I’ve had other hosts in the past and they don’t hold a candle to this company.
It’s affordable, it’s easy to setup and if you have any troubles the support team is there to help immediately.
Definitely recommend
A perfect eco friendly web hosting for my vanilla javascript portfolio. The response speed is fast and is transparent in the event of a security breach.
This is the worse web hosting company I’ve ever used. I signed up a couple of days ago. The techs are useless and migration of my site was impossible with one error message after another! I didn’t even wait a day. I immediately cancelled the service, which took another half hour. They don’t make it easy to cancel, with a form, confirmation, etc. Then comes the salt on the wound!! They send me a confirmed cancellation notice and a refund statement, however, my bank, which is one of the largest in the Nation, tells me no refund is pending. The bank immediately took off the charge. I called GREENGEEKS and they said the money was already refunded to the BANK, which was a total LIE! My bank had no transaction number! My bank told me no such refund came through, however, with all the proof I had in writing, my bank removed the charge. WHAT KIND OF LIE IS THIS, OR IS THIS A SCAM? GREENGEEKS are telling me MY BANK MADE A MISTAKE? STAY MILES AWAY FROM THIS COMPANY! THEY ARE THE ABSOLUTELY WORSE COMPANY I EVER HAVE DEALT WITH!!! I HAVE DECIDED TO CALL MY BANKK AND CHANGE THE CREDIT CARD NUMBER SO THIS TERRIBLE UNSCRUPULOUS COMPANY DOES NOT EVER IN THE FUTURE TRY TO USE MY CREDIT CARD. THIS IS A RECOMMENDATION FOR EVERYONE WHO HAS A SIMILAR ISSUE WITH THIS COMPANY!
Their customer service is unparalleled. Not only extremely knowledgable and helpful, but they also seem to actually enjoy helping their customers. I have multiple email and web accounts with them and they have never failed to provide timely assistance when needed. You can’t go wrong with Green Geeks. Or maybe I should say, you can’t not go right with Green Geeks.
GreenGeeks will migrate your websites from servers without communicating via email nor opening a support ticket.
Apparently, they only the internal notification system of the dashboard. When I asked support representative, I’ve been told that they no longer send emails, and that I should “keep an eye on the notification area under Dashboard.”
So if the customer doesn’t login to GreenGeeks, they will not be notified about any changes to the account?
This issue caused me several days of outage on an important client website. I’ve been working with GreenGeeks for over 2 years, and I’m incredibly disappointed their services and support dropped to such a degree.
Will be moving my websites out and I would advise anyone who values reliability and communication with their hosting company to do the same
When relying on technology very little is more important than the speed, efficiency and courtesy of tech support. (Or any other support for that matter). GreenGeeks shines.
if you’re providing web-related services to clients, you want partners/providers who take your business as seriously as you do. This is them.
As the title says, I spent 23 years with what eventually became a Newfold Digital acquisition. As a legacy account, I increasingly found myself benefiting from legacy features that they didn’t turn off (catch-all email addresses, large storage capacity) and hobbled by the need for à la carte feature purchases, redirected support, and pay-for-support offers for problems that any web hosting company should have provided for free. After a long three weeks of php/MySQL nonsense this past May/June, I began the search for a new provider and found GreenGeeks had both everything I needed in place and provided me support for a few things I wanted on the side that other hosting companies said they would not do. Migration for two websites was easy and my downtime of switching hosting and email was on the order of a few minutes during the total process. The support is great, the loading times are a fraction of what they were with my other company, and I appreciate the green stance the company has taken. I’m very happy and think they’re well worth your consideration.
I have been with Green Geeks for a little over 2 years and really like the service. I never have issues with domains, hosting or my emails. Their cPanel setup is great and their systems are easy to use. I will definitely be recommending them to anyone I encounter who needs domain or hosting services.
Since I am not an IT or webpage specialist. What I love about GreenGeeks ist not only the fact that thier hosting is based on the full power of sustainable ernergies but also thier chat support. The guys there are always available and extremely helpful! This is the reaseon why I run all my websited on GreenGeeks. Highly recommended!
Greengeeks are immaculate in their customer service. We often come across little challenges regarding server admin, and they have NEVER failed to help us out, quickly and knowledgeably. One of the true gems of the digital world. Thanks to your whole team!
Greengeeks are the best web hosting company! I have been with all the big ones and nothing compares to the service you get with these guys. Nothing is ever too much trouble and communication is fast and effective. The transferred my website over so easily and helped me with domain transfers. I highly recommend them.
I went with Green Geeks because of the triple carbon offset, but I have been beyond thrilled by their excellent tech-support. I am not a web designer (total noob), and fairly often something happens that I have no idea how to handle, but GG tech-support is always easily accessible, helpful, efficient, and friendly.
Support is quick to answer, and my website is up and running (2 stars for that). But every answer in support comes from another agent, and often they contradict each other.
GreenGeeks’ customer support is outstanding. They are ALWAYS ON to answer questions and resolve issues quickly and efficiently. Overall, my experience with GreenGeeks’ customer service has been super positive, and I would highly recommend them.
Customer Support is not helpful. I followed the tutorial on GreenGeeks website about meta-tags and wordpress. When the tutorial didn’t match what I was seeing I contacted customer support who couldn’t explain so my case was escalated. The reply I received,
“Thank you for contacting GreenGeeks.
If you require assistance with website development, we kindly suggest that you reach out to a web developer to get the best possible support for your specific scenario. While we would love to provide more assistance, please understand that GreenGeeks does not provide assistance with website developmental issues, as outlined in the Scope of GreenGeeks Support.
You can review our Scope of Support here:
Thank you and have a great day!
Sincerely,
Server Support Administrator
GreenGeeks® Web Hosting”
My website is developed I just have a specific question on the GreenGeeks instructions, but they keep kicking the can to someone else.
Great customer service. Meets all my hosting needs including the hugely important low environmental impact factor.
I have been working with web platforms and service providers since the BBS days in the late 70s and when I look for a service provider I just need a place that gives a fair price, no unnecessary bells and whistles, and just works. Offering LetsEncrypt and simplicity along with a knowledgeable support staff for when something glitches is perfect for me. I like a service that just works in the background and doesn’t spam or try to pretend they are a rock star business while just being “extra”.
UPDATE: as you can see in the greengeeks comment below, they did give me the “backup file” for my sites – however, this file did not contain critical information necessary for actually restoring my sites. I asked REPEATEDLY for just 1 hour of access to my account so I could recover YEARS worth of my work, which was promptly refused and ignored.
GreenGeeks permanently suspended my account, so I no longer have access to the websites I’ve build and worked on over the past 10+ years.
They literally deleted my business overnight without any warning, and dont even have the decency to give me access for one single hour so I can recover all of my files and work.
I’m fine to leave your platform and go somewhere else, but let me at least recover my files so 10+ years of work aren’t permanently erased.
My business has been completely and utterly destroyed because of this trash company. I’ll be taking them to court.
To top it all off, they’re even refusing to give me a refund on their services, which I’ve prepaid for the next 3 years.
Avoid at ALL costs.
Greengeeks so far is a very reliable partner – i always get support when I need. I recommend GreenGeeks for hosting and other services.
This review relates to their managed VPS, which I have used for several years. Excellent uptime, excellent tech support. I had no problems with them but eventually had to leave because the price (which is very affordable compared to other hosts) was too high compared to what my business was making. So I switched to shared hosting elsewhere. If you’re looking for a managed VPS at a reasonable price point, GreenGeeks is definitely the place to go. I love that they have an environmentally conscious mission too.
Most of the time, the hosting worked OK, uses standard cpanel install, EXCEPT:
– Sites would experience unexpected downtime and crashes.
– Despite selling “wordpress” plans, they refuse to support database errors even if you hadn’t touched your sites for months and it’s clear the problem is on their end.
– The biggest shafting is what you get at the very end when your term is up. Price goes up 3.5x what you originally paid 3 years ago AND THEY DISABLE BACKUPS, keeping you from leaving. They claim “unlimited storage” for the service but concocted a rule that said backups are disabled over 10GB and refused to enable it. And my account was below 8GB!
They are shady and conniving enough to motivate me to write this long rant. Stay away. These guys aren’t even good at business. Their dirty tactics motivated me to write this review AND it will cost them way more to acquire a new customer than to sign an old one up at a discounted rate. Good riddance.
GREEN AND CLEAN !!
I have had GreenGeeks web hosting for over a year now and have experienced nothing but extreme help wherever I have needed it.
The team are very polite and go as far as they can to help with any situation regarding my hosting and other issues.
I like the fact that they help with the environment to keep our world clean.
I had many issues with 2 hosting companies before I joined GreenGeeks with their support teams and getting hold of them wasn’t easy.
Thank you Green Geeks, please keep going the way you are.
Susan Murray.
They might or might not be fine if you need a real website. I needed something minor, signed up at under $100 for 3 years. I no longer needed the site by 2022; they told me it would cancel automatically for nonpayment. In 2023, they warned of a massive data breach. Now it’s 2024, and they pop into my inbox repeately, trying to charge me over $400 for the bare-bones site that I told them to cancel two years ago, and never really used. Despite a medical crisis, I had to medicate so I could log in, log in from abroad on an unsafe network, and generally jump through hoops to unsubscribe. Due to the data breach, I of course could not trust the “just click here” links they kept sending. It’s great to be green, but you also have to be honest, competent, and good at safeguarding data.
When I needed help, I got it, the tech support was there and solved all of my issues.I am not a pro web developer, I just manage my own site and so I need a bit of assistance setting up it GreenGeeks made it easy.
I’ve been setting up my Apple mail client with my email, which always ends up causing problems. Jegen D. at Green Geeks, however, was amazingly patient and unblocking the server several times because of glitches in the setup. Green Geeks has some of the best customer support out there. I am always encouraging my friends to use them!
I paid for an entire year. Greengeeks canceled my account three days later against their terms and conditions, but I accepted that.
I have asked for a refund three times, and they still haven’t answered my emails. Why does Greengeeks want to keep my money?
NOT recommended!! We had two reseller accounts with them for 10 years, but we changed as the customer service went absolute down the pipe after COVID. Support emails were not proper read, we had to explain different issues twice or more. Probably a language issue as lots of their support personnel has Russian (or other east-European) names. Their servers are really not the fastest. We had to fight for a refund we were eligible for. Even an email (and message via Linkedin) to the CEO stays unanswered.
Good support and up-time. Support is very helpful with questions and assistance. When I transferred my site and domains to Greengeeks the support team was helpful in assisting me on the few questions and issues and that really helped get everything completed and working.
Hello everyone,
As a user of the hosting platform “GreenGeeks” I can only say that my user experience is great! The website runs properly, and if I ever have a problem, their support responds very quickly. I can’t wish for more. Highly recommended!
Best Regards,
Everything is super,i gave 4 star because green geeks still needs to work on their emails,maybe patner with email providers like titan,webmail is very outdated for todays standards,apart from this the speed is the best.And i have tried many hosting companies…the speeed on green geeks and the security and the customer support ,Amazing.
I am very satisfied with GreenGeeks Web Hosting services. Since using their services I have not had any problems. I have always been satisfied when communicating with an employee of the company.
its an scam, I did over 20+ affiliate referral and next day my account suspended. when i try to mail no response I am getting.
There reply, I not violated any policy nor done any wrong thing. i put over 1 month to promote them. better do with other not with this third grade scammer.
“Your GreenGeeks Affiliate Program account has been suspended. No scheduled or future commissions will be paid to your account.”
More like Greed Geeks, huge price increases, unethical business practice of advertising low monthly fees without informing those are very temporary and will go up more than 300%. Has a 7-Day limit on how long deleted emails will stay available as they will permanently delete them without notice.
The company page says “hosting in Canada”, specifies no currency, then charges in USD. I spoke to billing about this and they would not issue a refund for the difference so I asked to cancel my plan. Abhishek R. said he would not- even though the company’s website says 30-back money-back guarantee. It wasn’t until I threatened to get my credit card company and a consumer protection board involved that he finally relented and sent the information to cancel.
I don’t mind paying whatever is posted but fair is fair, and a company must disclose what currency they charge in, otherwise, the legal standard is local currency. The misrepresentation on price, and the customer service rep trying to pretend the 30-day money-back policy didn’t exist is unethical and very poor customer service.
Every answer in support comes from another agent, they are not reading full previous messages and not solving the real issue. Wasting time repeating the same thing over and over. They Disabled Virus scan at hosting and they offer me to pay more than 100 $ to clean the database. Avoid this hosting if you don’t want a headache.
Great company, easy setup, especially after an annoying experience with GoDaddy (I never ever was able to setup email on my iPhone with GoDaddy, even though the phone was brand new).
Also very responsive, I recommend!
i have had excellent experience with greengeeks. i moved from hostgator to hostinger, to bluehost to inmotion. their chat support is always available to resolve minor and major incidences. server for our websites are fast and cPanel is available. email migration and websites’ migration were just a breeze. i am happy with them and hope this service remains as perfect!