Is BlueHost Any Good? Our Opinion
Bluehost remains a popular choice, especially for beginners. Its ease of setup and WordPress integration are appealing, but performance and support have become more average in recent years. Users should also be aware of its upselling tactics, which can add unexpected costs during checkout.
Who’s it best for? Bluehost may still suit beginners or casual users launching their first websites or blogs — particularly for quick WordPress integration. However, upsells and long-term value concerns make it less compelling than higher-ranked alternatives.
Website: https://www.bluehost.com/
BlueHost Pros & Cons
BlueHost Pros
- Affordable pricing for first year
- Lowest shared hosting plan supports up to 10 websites
- Key server speed features included in all shared plans
- Easy WordPress site building with WonderSuite (their new AI tool)
- Officially recommended by WordPress.org
BlueHost Cons
- Additional $2.99/mo to host your emails in shared plans after first month
- Endless upsells on expensive addons
- Daily website backup only free for first year
- Only US-based servers
- Higher renewal pricing vs competitors
Founded in 2003 by Matt Heaton and Danny Ashworth, Bluehost has grown to become one of the world’s largest web hosting providers. Initially acquired by Endurance International Group (EIG) in 2010, it is now a flagship brand under NewFold Digital. Bluehost offers a comprehensive range of hosting services, including shared hosting, VPS, dedicated servers, and WordPress hosting. As one of the few hosts officially recommended by WordPress.org, it remains a popular choice for both beginners and experienced website owners.
Is BlueHost a good web host?
Bluehost remains one of the most well-known names in shared hosting, thanks in large part to its strong WordPress integration and beginner-friendly setup. For those launching their first website or blog, Bluehost offers an easy onboarding experience with quick access to WordPress, email, and basic website tools.
The interface is clean, and the inclusion of a free domain for the first year, along with a drag-and-drop builder, makes getting started easy for non-technical users. Bluehost also enjoys official WordPress.org endorsement, which adds to its appeal among new users.
However, our testing shows that Bluehost’s performance and customer support are now middle-of-the-road. Uptime and speed are acceptable but not standout. More importantly, users should be cautious during checkout — upsells are aggressive, and you might end up paying more than expected if you’re not careful.
For beginners with simple needs and a preference for WordPress, Bluehost can still be a serviceable option. But for more demanding sites or long-term value, there may be better alternatives worth considering.
How reliable is BlueHost’s uptime and speed?
BlueHost demonstrates reliable uptime and solid speed performance, backed by several key features. Built-in caching reduces server load and improves page delivery times. HTTP/2 allows faster data transfer between server and browser. Global CDN integration helps lower latency for international visitors. WordPress-optimized servers improve response times for dynamic sites. NVMe storage accelerates file and database operations, keeping sites responsive during traffic spikes. Combined, these features give BlueHost the ability to deliver solid hosting performance for most use cases.
Does BlueHost keep your websites secure?
Yes, websites hosted at BlueHost are safe. The hosting provider implements a range of security measures designed to protect your data and ensure website reliability. Key server security features include:
- DDoS protection, which shields your site from malicious traffic.
- Web Application Firewall (WAF), which blocks potential threats before they reach your site.
Additionally, BlueHost offers free SSL certificates with an easy installation system, enabling users to secure their websites effortlessly. This encrypts communication and protects the data exchanged between your site and its visitors.
With these measures in place, you can trust that your website is well-protected against online risks.
How helpful is BlueHost’s customer support?
BlueHost offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback indicates that customer support is generally satisfactory, with response times and issue resolution being adequate, though not exceptional.
Is BlueHost’s pricing worth the value?
Bluehost’s pricing can be seen as reasonable when matched with the features it offers. The Basic shared hosting plan starts at $2.95 per month (renewing at $11.99 per month), which allows users to host up to 10 websites, includes 24/7 support, a free domain, and a 30-day money-back guarantee. While this is appealing, users should be aware of potential upsells and feature limitations – such as the absence of free email hosting after first month, daily backups, and staging environments – that are included by some competitors at slightly higher rates.
Additionally, the advertised cheap signup rate applies only to an annual subscription – Users are forced to renew at a much higher price after first year.
For those considering higher-tier services, such as VPS (starting at $101.99 per month) and dedicated hosting (starting at $141.19 per month), the costs may seem high. Yet, these plans come with enhanced resources, making them suitable for businesses needing more power. While Bluehost’s upsell tactics can be frustrating, the overall value does align with the price point, as long as you understand the renewal structure and additional costs.
What do users think about BlueHost?
Based on customer feedback from HostScore, Trustpilot, and G2 – BlueHost receives a mix of feedback regarding user satisfaction. Customers frequently appreciate its affordability and user-friendly interface, making it an appealing choice for beginners and small businesses. The simplicity of setting up and managing websites on BlueHost is often lauded.
On the other hand, some users report issues with server reliability and occasional downtime, which affects their overall experience. There are also instances of slow responses from customer support and technical services. If you’re thinking about choosing BlueHost, it’s important to take these customer complaints into account before making your final decision.
For additional insights, please refer to user reviews section below.
Is BlueHost a good option for beginners?
Bluehost is an okay choice for beginners, particularly due to its reasonable first-year pricing, well-built knowledgebase, and user-friendly features. With shared hosting plans starting as low as $2.95 per month for hosting up to 10 sites, it offers an affordable entry point for new website owners. This low-cost option allows beginners to explore website management without significant financial commitment, making it ideal for those just starting.
BlueHost WonderSuite – AI Powered WordPress Builder
A standout feature for beginners is Bluehost’s WonderSuite, which is included in all shared plans. WonderSuite provides an intuitive experience with tools like WonderStart for easy onboarding, WonderTheme for customizable site design, and WonderBlocks for simple editing. These features are tailored to help those new to WordPress quickly build and launch their websites without needing extensive technical knowledge. This streamlined process makes it easier for beginners to get their websites up and running smoothly.
However, while Bluehost offers a user-friendly experience, beginners should be aware of some limitations, such as the lack of daily backups in lower-tier plans and the absence of free email hosting after first month (additional $2.99/mo). Additionally, upsells for features that might be included for free with other hosts can add to the costs.
Is BlueHost a good choice for small businesses?
Bluehost is a solid choice for small businesses, offering affordable plans with built-in tools like WonderSuite for easy setup and scalability options. The integrated Cloudflare CDN makes performance management simpler, but keep in mind that you can get Cloudflare for free directly. Additionally, be aware of aggressive upsells and free daily backups that last only for the first year.
Beyond hosting, Bluehost also offers digital marketing and web design services, making it a convenient one-stop solution for small businesses looking to establish and grow their online presence without juggling multiple providers.
Is BlueHost suitable for web developers?
Bluehost offers some developer-friendly features, including SSH access and WP-CLI support for managing WordPress sites from the command line. However, it lacks some advanced options, such as custom server configurations or more sophisticated staging environments, which are common in developer-centric hosts. While it can meet the basic needs for WordPress developers, those looking for a more versatile setup may want to explore other providers that offer deeper customization and control.
Can you host custom email with BlueHost?
Unfortunately, the email hosting feature does not come with BlueHost hosting plans by default. You can setup your email accounts on their platform, but that will requires additional fees. Alternatively, you can also use a third-party email provider such as Google Workspace or Microsoft 365 (also requires additional fees).
How easy is it to get started with BlueHost?
Getting started with BlueHost is relatively pain-free. However, you have to be careful and consider what you really need before you sign up. Along the way, BlueHost will try to upsell you on other products besides their basic hosting plans. The disappointment here is that those additional options such as the Pro Email Hosting feature (which cost extra money) are selected by default. Unless you are prepared to get a shock at the amount you get billed, make sure that you de-select everything that you don’t want before you make your payment.
Thankfully, everything else is a breeze and their excellent control panel coupled with that comprehensive help system will get you going in no time at all.
iPage, Hostmonster, FatCow, and IX Web Hosting are Now BlueHost
In a significant move by Newfold Digital, several well-known hosting brands, including iPage, FatCow, IX Web Hosting, and HostMonster, are now being marketed under the Bluehost umbrella. Visitors to these sites are redirected to a dedicated landing page on Bluehost.com (see screenshots below), while existing users can still access their accounts via their original login pages.
This shift makes it clear that Newfold Digital is consolidating their resources and focused on building a stronger, unified presence for Bluehost in the hosting market. For readers considering Bluehost – this consolidation could mean access to a platform with improved resources, as the combined expertise and infrastructure of multiple brands are now directed into strengthening Bluehost’s offerings.
Does BlueHost offer a free trial or refund guarantee?
Yes, BlueHost offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & sign up at BlueHost official website
What features does BlueHost include?
Which control panel does BlueHost use?
BlueHost uses cPanel as its main hosting control panel. cPanel manages domains, email accounts, databases, and backups from one interface. Most users find it familiar and easy to navigate, which makes onboarding smoother if you’ve hosted elsewhere before.
That said, cPanel has seen regular price hikes since its acquisition, and hosting providers often pass these costs down to customers. If you’re on a VPS or reseller plan, keep in mind that your monthly bill may rise as license fees increase.
Where are BlueHost’s servers located?
BlueHost operates servers in North America. Specific data centers are located in USA. A server location affects latency — hosting in the USA reduces response time for North American visitors, while servers in Europe or Asia improve speed for customers in those regions. If your audience is global, pairing BlueHost’s servers with a CDN helps deliver consistent performance worldwide.
Does BlueHost scale well with traffic spikes?
Bluehost scales only to a point on shared hosting because server‑wide resource limits (files/inodes, databases, etc.) prevent any one account from monopolizing capacity. When traffic grows, Bluehost’s own guidance is to upgrade through the Account Manager (or move to VPS/Dedicated), where you can also tune PHP memory and other limits.
On BlueHost VPS and Dedicated, you get more reliable scaling via plan upgrades and WHM‑level resource allocation; newer NVMe‑based VPS/Dedicated options and “high‑RAM VPS” guidance are positioned specifically for speed under spikes. Practically, serious surges should be handled on VPS/Dedicated where you can increase CPU/RAM, bandwidth, and storage without shared‑host throttling.
How does BlueHost handle backups and restores?
BlueHost does not include free backups by default. Backups are available as a paid add-on, which increases long-term costs for site owners.
Does BlueHost include free domain and SSL?
BlueHost includes a free domain name with all shared hosting plan. This helps beginners start a website without extra cost.
Every site hosted with BlueHost includes a free SSL certificate, ensuring encrypted connections and baseline site security at no extra cost. This saves users both the expense and the hassle of purchasing and configuring SSL separately.
Does BlueHost offer free website migration?
Yes, BlueHost offers free website migration. The migration service transfers your files, databases, and email accounts from your old host to BlueHost without extra cost. This saves time for beginners and reduces the risk of errors when switching providers. Free migration is especially useful if you run WordPress, WooCommerce, or other CMS-based sites that require careful handling.
How much does BlueHost cost?
BlueHost offers multiple hosting types, including Shared, VPS, Dedicated, and Cloud Hosting. Prices vary depending on features like server storage, memory, addon security protections, and contract length.
BlueHost Plans & Pricing
| Hosting Type | Signup Price | Renewal Price |
|---|---|---|
| Shared Hosting | $2.95 – $9.95/mo | $11.99 – $26.99/mo |
| VPS Hosting | $46.99 – $101.99/mo | $65.99 – $143.99/mo |
| Dedicated Hosting | $141.19 – $154.79/mo | $188.79 – $192.32/mo |
| Cloud Hosting | $49.99 – $109.99/mo | $79.99 – $249.99/mo |
| WordPress Hosting | $2.95 – $9.95/mo | $11.99 – $26.99/mo |
| Email Hosting | $1.67 – $2.5/mo | $2.5 – $4.17/mo |
What Should You Know About BlueHost’s Pricing Structure?
BlueHost uses a signup-renewal pricing model. Plans appear cheap at signup ($2.95/mo for basic shared hosting), but renewal prices rise to the standard rate ($11.99/mo). You should compare both signup and renewal costs to understand long-term value.
Note: Because hosting fees change regularly, always confirm the latest BlueHost prices on the official site before signing up..
What is BlueHost’s refund and cancellation policy?
Bluehost provides a 30-day money-back guarantee, excluding domain registration and setup fees. After 30 days, renewals are non-refundable, but users may request refunds within a 15-day prebill window. Domain fees remain non-refundable but ownership stays with the customer.
Final verdict: Should you choose BlueHost?
Bluehost is still a widely known name in hosting — especially among WordPress beginners — but the product has lost some of its luster. While it remains easy to set up and use, we’ve seen average performance and an upsell-heavy experience that can frustrate users expecting simplicity.
The first-year price is attractive, but features like backups, staging environments, and security add-ons are either limited or cost extra. Server speed and support quality have also slipped in recent years, putting Bluehost behind competitors in key areas like uptime and response time.
It’s not all bad — Bluehost still offers seamless WordPress installation, free domains, and a smooth onboarding experience. For casual users starting a blog or personal site, it’s serviceable enough.
But if you’re looking for long-term value, stronger performance, and fewer upgrade traps, better options are available. Bluehost works for getting started — just don’t expect much beyond the basics.
Courteous and leveling in technical
Thank you for quickly creating a widget needed so I can continue the project.
You are always able to speak via online chat to someone, they are very keen to address any concerns and fix things.
I have had the unfortunate experience of being scammed by The Free Website Guys who advised me to open a blue host account and give them admin rights which I stupidly did. After having a think I have realized the nature of it and it is a scam so have contacted Bluehost to close my account. As I am on check with them I am checking the terms and conditions It says that I can cancel my account today The rep I’m chatting with on live chat is saying that I cannot that they cannot. Also under their terms and conditions it states that my information can be forwarded to third parties and I’m not sure about my information being sold by Bluehost as well. So as you may understand even more urgency to delete all of my information from the service & platform.
In this companies information that says that you have to contact them for email chat or call to cancel your account I have done this today but they refuse to close my account they’ve canceled all the services on the account but refuse to close it spouting that they need to keep me up to date to send terms and condition changes and so forth My point is if I don’t have an account I don’t need those updates so I’ve been on the chat for probably 1 hour and they keep spouting the same rhetoric.
Are blue host a scam too??!!
The agent solved my issue immediately.
My agent corrected the problem is a very short time span, on my initial contact.
Preritha fixed a problem that I had contacted bluehost about multiple times. She stuck with me as we tried different solutions and I was so happy she was able to fix it. She deserves a raise 😉
Being my first time using Blue Host, I had some questions regarding the start up process. The chat help, with an agent, was very smooth and answered my questions effectively and also provided me with some extra information that he thought would help me
Arun was very knowledgeable and knew exactly what was wrong with my site, when I couldn’t even get in to it.
Imran was knowledgeable, understanding, and helpful. Thank you!
Aniruddha, Vasu helped me fix an FTP issue. The experience went very smoothly.
Just don’t go near Bluehost. They upsell and lie about everything. And they will steal from you when you try to cancel your account. Beware of this scam company
Great support: Fast, helpful & knowledgeable.
Debie was excellent. Resolved my issue immediately.
Dave
Had a problem with emails being sent. The customer support team was able to get it all working in just a few minutes. So appreciative!
Knowledgeable rep…quickly found what I changed and confirmed it was correct.
Kusuma quickly understood my request (drop hosting, retain domain name, so that I retain the email address)
Terrible host! Confusing pricing! Misleading upsells! Too many fake review sites recommending this host. People need to alert. Maybe it was good previously, now it is a scammer.
My account got suspended 1 day after purchasing because of not doing verification. They won’t give my domain name unless I purchase a new hosting too.
Fabulous experience! Sinchana was a rock star and helped fix my problem fast and knowledgeably.
I’ve been a Bluehost customer for the past 9-10 years. Why? Because their website reliability has been rock-solid all that time. But customer support is also critical, and I’ve had nothing but positive experiences almost every time I called for assistance over the past decade.
Yesterday, WordPress advised I had 3 minor technical issues with multiple websites, which needed backend software updates. I know how to design websites, but I didn’t know how to make changes to the backend server software, so I called tech support.
I spoke with RUTH from the Philippines in VPS Server support, who was absolutely wonderful. In addition to being friendly and patient with me, Ruth was able to almost immediately resolve 2 of the 3 technical issues on all of my websites.
For the third issue, Ruth told me how I could easily resolve the third problem on my own. She was right, once she explained how, it was very easy to correct.
The kind of excellent service I received from Ruth was a great example of why I’ve been a Bluehost customer for almost ten years.
i just love the chat feature, very fast service 5 stars!
Deon Ashley Mendonca helped me resolve both my issues with patience and professionalism.
The chat support representative was great. Answered all my questions and fixed the issue for me. What more can I say.
I was able to get into my account with the advise of the Chat assistant!
5⭐️ customer service
Website owner to the world
Thank you for helping me reconnect my email client!
Ravi was very helpful and I am totally satisfied
Very clear and always makes sure I understand what is going on, being done, being offered. Thank you.
Smart Agent Sharmanth speedily resolved a serious issue. Shamanth for President!
He was very professional.
Wowza. Millie guided me through the features of their hosting plan, including plugins and e-commerce options, to suit my needs. So quick and painless, I can highly recommend Bluehost as a one-stop shop for setting up a new website. I am setting up a website for a friend.
My representative was really kind and helpful.
The customer support is truly top-notch. I recently had some confusion about how to take backups, and an agent named Remya assisted me. Not only did she help me complete the backup process, but she also took the time to explain and educate me on how to do it myself in the future. Excellent service!
3-year user here. I experienced a critical error for the first time ever and couldn’t access my site. Got on chat, told them there was an error, and they solved the interaction in minutes. This was all in the middle of an important launch, so I’m super happy with their service!
Even after I called and pleaded to cancel my account, I am STILL having money stolen from my account each month from this company.
This is why I will continue to advise everyone to STAY AWAY FROM THIS COMPANY!! They only want your money. They dont actually want to help you.
Bluehost is fair to all, and very helpful even with newbies like me. I originally got into Bluehost cause I could not get a domain name from Godaddy — but Bluehost had no problem giving me that exact same domain name. And their helpers are ALL great folks. Charles just now helped me transfer over my other site. All their guys are great.
Very happy with BlueHost customer service. The rep was fast, polite, and knowledgeable. They resolved my issue within 3 minutes of my request.
Quick service. Knowledgeable agent, and pleasant, too!
I love the attention they offer through the chat, they are very good at a technical level and they are also very attentive.
Excellent Support and Reliable Hosting
Bluehost has been an absolute game-changer for my business. As someone who manages multiple websites and domains, Ive had my fair share of tech hurdles but their support team has helped me troubleshoot everything from email issues to site migrations with patience and expertise.
Every time Ive reached out, Ive been met with fast, friendly, and knowledgeable service. Whether it was fixing redirect loops, updating DNS records, or restoring site functionality after a migration, theyve always come through.
Their platform is also easy to use, even for someone juggling lots of domains and clients. I genuinely appreciate the reliability and support Bluehost provides. Highly recommend to anyone who needs a hosting provider they can actually count on.
I’m super happy that Blue Host was able to help me. Quickly, technically, and professionally!
Again, Bluehost answered my queries quickly. I’m glad I’m working with them on my website.
We had an unusual domain situation that Adarsh helped me with quickly.
Excellent service and customer care
He was very patient while I was stumbling to reset my password. He was very helpful with other issues I was experiencing. I am grateful for his help.
Have no control. Tried to disable 2 step verification so a third party and work on my website. BlueHost won’t allow verification to be disabled..so I canceled got a refund and went somewhere else. Bye
They answered my email concerns. All good!
Sharath was on point today; he was very patient, courteous, and most importantly, professional.
The person helping me was knowledgeable, courteous and personable She did her job of offering alternative to conserve the business but she wasn’t pushy or rude in any way. It was a pleasure working with her.
Horrible horrible horrible. Had no problems when we were with Hostmonster… now we get locked out of our account and have to lose our identity to gain access.
I LOVE Bluehost. As a freelance developer, I get to work with all sorts of hosting platforms my clients use and Bluehost is the best. LOVE their service, their hosting plans are (relatively) simple compared to the rest, and I have no complaints.
I took out a web hosting subscription but ended up not needing it so went back to cancel it a few months later. The website was a little confusing but the customer service was excellent – I used the live chat and was able to clear everything up in one interaction without any hard sell. I will remember this if looking for web hosting in the future.
Adithya was very supportive and helpful agent at Blue host – superb experience.
Bluehost support helped me avoid becoming a victim of a phishing email. This could have led to a financial disaster but her careful guidance helped me recognize the bogus email address. I am very appreciative.
The customer service representative in the Chatbox was extremely patient and guided me through the labyrinth of choices to achieve my task in one brief interaction. I’m very pleased.
Janice was a gifted listener. In addition her knowledge turned a difficult email configuration into a delightful call for help. Thank you Janice!
Excellent customer service, product knowledge excellent, in both areas were support was required. Technical and Billing service units.
Phone Rep was a great help
He fixed my problem and helped me get
Connected again
Thanks
The tech Support at Blue Host is top notch. My word press site was down due to a plug in problem. ” There has been a critical error on this website.” in the error I got when I go to my website.Just a chat for 3 minutes got the reply that coupe of pluguns as updated and created havoc and he disabled them and In 1 minute my website was up and running. I am totally impressed with Mr Sagar the tech support that was very responsive and solved my issue in less than 3 minutes. God bless him and let there be a wealth and health sowers be upon him
Excellent customer care. Very clear and always makes sure I understand what is going on, being done, being offered, etc. We have been with BlueHost/JustHost for many years, they have supported us through several different businesses, websites and domains, and we have always been pleased. We would recommend them to anyone, small business or large.
Stephen J. (Jason?) was very courteous and answered all of my questions clearly and completely. Plus, I didn’t have to wait for my call to be answered.
I had an error server that was solved immediatly. Great support!
Had a few issues with my site and showed it to the tech on the chat. They immediatly returned a solution and told me what to do to correct the issue.
My websites are primarily for testing and experimentation, and in the rare occasion when something goes wrong, Bluehost’s support has always been prompt, knowledgeable, and capable of solving any issues in a single interaction. Today was such an occasion — I contacted support via chat when a WordPress installation suddenly stopped working, and in no time the agent troubleshooted and fixed the issue for me.
Very helpful chat feature, responsive and connects you quickly to a real person. Straightforward policies. Website interface is somewhat easy to use for the tech savvy. Even then, I sometimes come up against issues, but they’re easily resolved with their friendly and prompt helpers! Highly recommend. And I think their pricing is reasonable!
Appreciated
Fantastic service, fast and efficient.
Extremely patient and knowledgeable.
Thank you.
Agent was prompt and pleasantly helpful in
Bluehost is a reliable hosting provider known for its affordability, strong uptime, and beginner-friendly features. However, its renewal prices can be high, and customer support response times may vary.
helpful & informative, thanks for resolving my ssl issue
Excellent customer care and taken care of promptly.
Everyone on the team has been incredibly kind, patient, very knowledgeable and encouraging. This definitely includes Rohroe! The team has been very supportive, but I need to step up. I am the only thing that is holding me back. I am almost too embarrassed to call, with my level of the subject. I give them all fives. but I can’t get them to be accepted. I definitely think I’m getting a very good value with the instruction I’m receiving. Thank You!
I needed to update my Whois information
I hadn’t done anything with my website in years, when suddenly I needed to bring it back to life. I had an informative chat and changed the info with little effort.
Thanks!!
The first chat didn’t work. Then I got another chat support window, and Rakesh solved the problem. It was only one step more that I needed to do but it worked, after many frustrating hours. I would use the chat help again, and go to it sooner. I tried googling for fixes and they were all over the place and complex.
I’ve been with Bluehost since 2007. A lot has changed – for the better – and the customer service has always been top-notch. The features and options are not easy to find or match with other providers – these folks know what tools a small web dev or marketing business needs at a reasonable price. Totally recommend!
When I think of website hosting;
I think of a dingy room with a thousand servers all whirring together and some crusty musty IT guys.
Bluehost (may still actually have that aspect attached to it) but it’s not in my house!
I managed to have a website up and running in less then an hour, and it was all very affordable.
Company that run the “AutoRenew” Scam as I call it. Any product has autorenew enabled, they send you an email notification no where near the renewal date in the hope you think “Ill sort it later” (that I didn’t receive) and wont refund it as its in the T&Cs and “out of policy” to refund. Avoid and go elsewhere to a better company. (it’s actually done me a favour as I only lost the money on a domain hosting and have more expensive services I require next year!)
FYI have reached out to support as per their request, will update if anything changes
As 20 year customer I am sad to say Customer Service is now HORRIBLE. Chat Support spent about 2 hours every time I call, and they will delete your website after 2 months if it expires and you will need to rebuild and buy a another hosting plan. When you reach out to customer service they have no idea how to help and do not understand web terminology.
I’ve been with BlueHost for about 5 years now and I absolutely have no regrets. Downtimes bother me on the shared hosting site, though. But they’re really relatively brief. Support is always reponsive, prompt, fast and knowledgeable. Thank you!
Bluehost is hands down the best hosting service I’ve ever used. The platform is reliable, fast, and incredibly user-friendly. Their customer service is top-notch, always ready to assist with any questions or issues. I’m extremely satisfied with the quality of their service and would highly recommend it to anyone looking for a dependable hosting solution!
Your service stinks. I never got what I ordered, none of your staff seem capable of fixing things or getting things working right and now, a couple of months after I thought my account was closed, I find I’m being charged monthly for something I never ordered. NOT IMPRESSED.
Websites are extremely slow and pricing is deceiving. I’ve been using them for years. Never happy about it but too lazy to migrate my 50+ sites. Performance is just bad, even with a decently priced plan, but hey you can’t ask for gold paying for silver. But what is truly disappointing is their deceiving pricing. Every year they try to change pricing on you and don’t have a clear explanation for why. When you call them out and ask for a reason, they come up with a discount, but they cannot explain where the price increase came from. It’s just tiring having to go through this every year with customer service and whats laughable is that they can’t never explain why they were trying to charge more and they just make up a discount, which is BS because they aren’t able to explain where the price to which they apply the discount is coming from.
Nathan Sequeira was absolutlely amazing. He was very friendly and he helped resolve my issue very quickly. He explained things nicely to me as I am not very techy. Thank you BlueHost support team. Amazing service!
Another review from my side. I bought an extra month for giving me access to my mail account, and again nothing is working and the chat is not helpful at all.
Besides that they promised me a refund, because they agreed that it is all going wrong and now they are not giving it to me anymore.
Don’t go here!! They lie to you (first it was not possible to take a look at the previous chats, then it was..) and just give keeping you options to update your subscription without working.
Checked on my BlueHost hosted website, it was down, Internal Server Error 500- Yikes!
Got on BlueHost chat and within 10 minutes site was back up.
Great support and service.
I signed up for a site, I started working on it and then for unknown reasons I got locked out of my account.
Meanwhile I’m working on my site I put over 12 hours of work into it because I’m still able to access the WordPress and edit it.
I contact customer support because I can’t login to the Bluehost portion, the woman helps me and then opens a ticket up, then about 20 minutes later, they delete my account and refund me.
The PayPal transaction went through and was paid… nobody contacted me about anything or asked me questions or verification, they just deleted all my work I had already completed on the site.
I tried to call and I got a robot passing me around for 10 minutes before it hung up on me.
100% terrible experience, and it really sucks because I liked what was there so far and I was enjoying it, but to have your work just deleted with zero notice and nobody reaching out to you for questions really sucks and is shady.
I cannot say enough good thing about my two experiences so far with Bluehost support. I am not a web developer and when I received a “critical error” message I was completely out of my depth. Vaishak with Wordpress dedicated support got my website back up and running in less than 5 minutes via chat. I wish I could call him every time I had an issue. Thank you Vaishak!
Mamatha solved an issue concerning a missing media library late one night. I fell asleep during the chat. When I woke up it was solved! Amazing. Sagar Shetty answered the next chat and provided this link. Tejaswith solved another issue concerning “not found: 404” messages across every page except the home page. Thank you! All things considered, Bluehost is a great hosting provider with an amazing support team that I recommend to those developing a website.
Very reliable and support team is always ready to help and knowledgeable. I recently encountered an error with my website and I reached out to their tech support for assistance, thankfully they were able to resolve the issue within 15 mins. For a not so techy person like me, this is a big save and a relief! I appreciate Bluehost services, and Likhitha Sukumar, you are the best my friend! Thanks again for you help!
Bluehost helper was very helpful. I was able to get my answer quickly, and correctly!! My helper also gave me directions of where to find answers for my next step in using my new subdomain when I get into setting up my online store. At 72, I think my Bluehost helper is GREAT!!
I’ve been working with Bluehost for over five years. Hands down, they have the best customer/technical support I have ever experienced from any company. They go above and beyond to make sure you have the site you want. HIghly recommend.
I’m sorry, but I came from your EIG article and Bluehost is NOT thriving under ND. They’re coasting on name recognition but their business practices are going to sink them eventually.
Just this year, they tried to auto-renew me for a BS .online TLD for which they’d supposedly given me a free trial — I was never notified of this free trial, and there’s no evidence that mysite.online ever existed.
This week, they lost my hosting account. The site still exists and I can still access the Wordpress dashboard. But there’s no hosting account on display in my Bluehost backend and cPanel/FTP no longer connect. It’s as if they never existed. Tech support — both initial chat support and the “expedited” support — basically did nothing but play circus music at me while they shrugged and said ‘I dunno.’ This issue has been going on for days with no resolution.
I’m a developer with several clients and personal sites. This is my last site BH; I’ve kept this legacy site there for years through sheer inertia despite being well aware of much better web hosting services (NONE of them owned by EIG/ND, thank you very much).
My two recommendations are WP-Engine and Simply Hosting (the .net one). Both companies have decent pricing and great service for the cost, especially Simply Hosting.
This week was the last straw. As soon as they find my files I’m gonna scoop them up and run away from all EIG/ND services like I’m on fire. I’d get more work done with a pack of literal clowns than I have with these scammers.
The rep who helped me was pleasant, professional and found the problem on my site quickly. She addressed the issue and advised me on what to do next. I couldn’t have been happier with her performance.
First, I’m being very generous with 3 stars. I have spent far too much time on the line and on hold with BH support. It can be very difficult negotiating technical information with non-native English speakers. Far too much time wasted while they conferred with a supervisor to get technical answers.
BTW I picked a random date. Any month this year or last would be valid.
Dishant is in tech support and was just outstanding. There was a technical issue with Bluehost and I chatted with a few people but was not getting to the end of it. Dishant took the time to understand what the issue was and then worked to explain it to me and resolve it. I am very appreciative of Dishant.
All four representatives were professional, friendly, and customer service oriented. Three of the four were very knowledgeable and were able to assist to find a resolution to things discovered missing from my website after an automatic plugin wiped all images out. The first couldn’t figure it out, suggesting I have my web designer rebuild it. The next two fixed, but one tab. The final tried, but confirmed that there was nothing else they could do, and that this does happen with automatic plugins at times. I had to pay a web designer to fix it.
I had an outstanding experience with Nathan at Bluehost! From the moment I reached out for support, Nathan was incredibly helpful, professional, and knowledgeable.
Thanks to his exceptional service, I’m now confident and satisfied with my hosting solution. If you’re looking for top-notch support, Nathan at Bluehost is the person to go to! Highly recommend!
Bluehost has been my host of choice for many years, but recently something happened. I found my hosting plan had gone up to +$300 annually because I was in a professional plan. Maybe I did this, maybe I did this by mistake, maybe I didn’t. I can’t find any record.
BUT…when I tried to downgrade my plan to something more fitting for my needs and budget, Bluehost told me I couldn’t downgrade. Instead, I could cancel my current account, create a new account, and transfer files from one to the other. I took the opportunity to competitve shop and am now with a different provider.
So long, Bluehost. You were great until you weren’t.
kris Was excellent! She took the time to listen to what I was saying and understood my concerns and what I had been experiencing to that point. She took her time to guide me through step by step and give me visuals and provided me with email screenshots to clarify what she was explaining. She was able to resolve my problem and allowed me to add additional issues on top of the original and was able to help me with every single one of them. She deserves a raise in my opinion
Tech support at Blue Host really helped me out. The person assisting me, Shivani, was really quick to respond and sort my problems.
Nothing seemed like to much of an imposition. So glad I signed up to BlueHost.
i had the best experience with Jazz, the Billing customer representative. As a 30 yr mental health professional, and mediator – I want to share that Jazz was so sweet, excellent listening skills, paying full attention, never interrupting me with my lengthy horror story of identify theft sold on dark web leaving me with $4. Thank you Jazz for your compassion, support and assistance. You eased my mind of one less very critical situation to deal with by allowing my website to remain up since the hackers rerouted it for 9 mos. as per Bluehost rep 2x and deleted my Linkedin account with 900 connections and made 8 fake LinkedIn Profiles
I have been chatting with support everyday for the past three days on a single issue of a website downtime. Each time, i get a different excuse for the downtime. From claiming the codes are old, to server upgrade, to dns propagation and all they could think of.
Now they are avoiding by keeping me on hold for more than 10mins to resolve an issue of my website being down.
Even the CDN provider they used said the issue is from the host likewise a website monitoring tool they provide.
I need to launch websites very quickly. In some cases, I’ve run into trouble setting up email addresses or navigation menus. In all my interactions with tech support at Bluehost, I’ve found people willing to fix my problem even when it is marginally inside their responsibilities. Case in point tonight, Harshitta Shivamallappa spent time explaining how to fix my problem even though it was an issue with a third party supplier. That’s excellent service. I moved my hosting for all my sites to Blue Host primarily for their tech support.
Thank goodness for Tech Support at Blue Host.
Sometimes, we have questions that are very specific to our own account. And on these occasions, Q&A and info on the web is not good enough.
Enter Kalaiselvan who was my tech support at Blue Host. He quickly understood my dilemma and provided some sound advice and instructions. I’m confident that I can now resolve my issues.
I needed to cancel, because I was paying for hosting that I wasn’t using.
Usually, such a process can be a nightmare. But not with BlueHost.
I recieved quick, concise and direct answers to my questions. My case was handled courteously and efficiently. Krishnamurthy Shivarama was professional, friendly, accurate, quick, and efficient; I will return to BlueHost should I need hosting in the future.
Absolutely awful hosting and genuinely not fit for purpose.
I have had no ability to send or receive emails with my business for five days now.
Each day it’s a different ‘fix’ that doesn’t work. And im back on their terrible chat support system for another two hours .
My email was blocked by bluehost for over two weeks because my spam was maxed out they said. I use the forwarding feature to forward several email to my host email account. No one could figure out how to reset it for almost two weeks. What someone finally did I was told, was increase the limit on the spam and that seemed to fix it. I could not get into my website because the email was not working in bluehost. Bluehost sends a confirmation email to the not working email to enable login to my website so I could not receive the confirmation code to enter my website. Suggest choice of where to send confirmation and add cell phone message to send confirmation code. Emails are not always working.
I unfortunately didn’t get the name of the person who assisted me with this but I was unfortunately charged for the Wordpress Choice Plus hosting plan which I no longer needed due to the auto-renewal feature. The person who assisted me explained why I was charged even when with an expired card information. I called the next day I was charged thinking I was able to get a full refund based on the 30 day policy. Unfortunately, I was unable to get the full refund but was fortunate to have the hosting plan’s term changed to 3 months of the 36 months for a partial refund that came out to around $650 instead of the $719.64. Better any refund than none. Lesson learned, don’t enable the auto renew feature.
I couldn’t log into my /wp-admin site to make edits. I tried to watch Youtube videos and read articles which there were a few and felt confident I could de-but this issue myself. But, I couldn’t. So, I used the Bluehost chat and got help from Deeksha. They resolved it in under 3 minutes. What a relief! My wife’s website important to her business and Deeksha saved the day!
I’m setting up a new business and need a professional website. I have very little experience in creating/editing a website (from several decades ago!) and after taking a look at the process, knew that I needed professionals! My experience with BlueHost representatives has been phenomenal. They’ve been available, polite, patient, insightful and human! It’s been an easy and smooth experience working with them.
Yesterday I had a phone meeting with Victoria C. to review and edit the first draft. I thought I would be overwhelmed with the process, but Victoria made it easy. She was friendly, patient and listened to me. She didn’t rush me at all! I love the website!
I’ve had to contact Bluehost support for their help on a few occasions over ‘I think’ four years now that I’ve been with them and every time the problem has been solved. If not sorted on the first time, creating a new session is pretty quick. It really feels reassuring that the help side of things is so easy to access.
Their web tools/UI for site creation and access are very well designed… both look and functionality… plus a very professional touch too. Overall a good company!
Akash Krishna was very courteous, fast, responsive and knew exactly how to solve my issue. Since I am a novice on web building it is appreciated that dedicated employees are out there to help.
My website has already assisted many loved ones find their deceased veteran at the Florida National Cemetery.
Needed help fixing a wordpress setup issue and Sashwin Nair helped me solve it in under 10 minutes. Minimum questions asked. It was great. I like using Justhost/bluehost for this very same reason.
Poorvi handled the issue with exceptional professionalism. She took the time to truly understand my concerns, demonstrating empathy and attentiveness. Her approach was not just about finding a quick fix. She thoroughly explored various options and identified a practical solution tailored to my needs. Her dedication and expertise were evident throughout the process, making me feel supported and valued.
After many attempts, over the course of about 45 days, at getting my lost emails restored, Chris, a manager, took it upon himself to clear my issue once and for all. I appreciated his diligence, and follow-up. Thank you Chris.
Service auto-new email went to junk so missed opportunity to cancel service. Messaged customer service to request cancellation but informed that as service is live (9 days in…) they can’t refund anything at. Essentially been robbed for close to £400 – AVOID AT ALL COSTS!!!
Simple issue resolved quickly! Thank you to Indrajith for taking the time to help me renew my website domain name quickly after misunderstanding the reason for the lapse. I’m grateful for the reminder emails about continued hosting with bluehost or I would have missed this issue altogether.
Although it took chatting with 3 different people, my issue was resolved. The 1st and last person were helpful; the 2nd one wasn’t. Swathi was the 3rd person with whom I chatted. S/he resolved my issue and provided guidance on something I needed to still do. They were most helpful and patient; I’m not a techy person so patience is important!
Five stars for Naiad. Solved my payment method mystery, for domain renewal. So friendly, patient, efficient. Then just before we were done, our phone call got disconnected. So Naiad called me back, twice, to update me. And got it all sorted out.
Bluehost used to be a great company, now the service is terrible and they have made it so you can’t contact anyone. It is NOT compatible with Outlook… sometimes you can kinda get it to work. The problem is that you have a staff in India that is reading out of a book and can’t fix anything. It takes time to migrate to another company, but I would rather lose a week worth of business than stay with this non caring company.
I’m not a web designer in any stretch of the word, but I love a challenge. I bought a theme a few years ago and launched into creating my website for my photography business. Through the few glitches I’ve experienced, I was hesitant to reach out thinking I was missing something obvious. Obvious or not, your team of assistants has been nothing short of amazing. They have solved my issues every single time on the first time. So very happy with my choice to host my site on Bluehost.
Bluehost has been great. Most recently, a customer service rep named Prasad assisted me with my website after a critical error. The dreaded white page! They were able to identify the issue and correct it (disable the culprit) and allow my organization’s website to be up and running. I’m now able to remedy the problem behind the scenes.
Thanks to Sitalaxmi, who helped me solve my problem patiently without annoying me with my requests. I lost my website and do not have any idea how to connect to the correct domain. Then I was in trouble. I asked for help from Blue Host Team Messenger. Then Sitalaxmi solved the problem to get my site back. I really appreciate it.
I have a very bad experience with bluehost. I bought webserver space and found out my website cannot run on https. It has always had a problem, contacted bluehost multiple times. They do nothing and tell me it will refresh in 48hrs, call us if it doesn’t work. Called Bluehost multiple times but everytime same story. They ask all the info on repeat and do nothing. Paid them a fortune for no use, bluehost said they won’t refund.
Now recently they sent message blocking my domain as I have hosted something spam while the domain is not at all in use, neither I am using server. It’s just rubbish. All of my ko ey wasted.
Our church’s website home page suddenly disappeared and got replaced with an old temporary page. The Bluehost technician was able to figure out the issue very quickly and got us back up and running within 15 minutes. Were very impressed with your responsive customer service! Thank you so much!
I really don’t recommend it. Bluehost blocked my website and access to WORDPRES. They said they would contact me within 2 days and solve the problem. It’s been 2 weeks and nothing has happened to them. I asked for help 4 times. I really don’t recommend it
Luke expertly and smoothly consolidated my domains and payments under one account. Then switched all payments to PayPal.
Even settled my brand name! By offering a gut take on my 4 domain names hosted by BH. One immediately stood out for Luke, and I instantly learned why. Confirming my own gut, and what others are telling me. Now I can brand my content, and even my future product line. A real angel! <3
I practice the same in my own biz— paying forward. Because the "littlest" things can be a catalyst that makes all the difference.
My high hopes were dashed when the migration of my website ended up in the loss of ALL my content. There was no worthwhile assistance to address this problem, despite assurance in writing that “On Apr 15, 2024 – 1:36 AM we began restoring the content for your website, as you requested.” Instead we were told that we could pay extra for help from BlueHost. No way can I recommend it to anyone else for business or personal use!
Hired BH to build my site. The initial build was horrible, and it was difficult to tell what I was selling. My modifications for changes have been ignored and my time to make changes for no charge expired. Leadership extended it for 1 months and in another week that will also expire with most modifications ignored. It is impossible to talk to someone including leadership. I wish I knew before starting this process their rating with the BBB is an F. I relied on ratings from Forbes and others when I made my decision to go with them. Maybe BH as a hosting site is fine but beware of their Pro Services to build a site. The only thing they seem proficient at is surveying!
Thank you bluehost’s so many employees, particularly the girl named Irish. Managing websites on your own is not easy but bluehost has been beyond helpful. Basically able to reach them 24/7 and Irish was so skilled that she solved my issue that I’ve been reaching out for days in 10 mintues.
I am always very happy with the assistance I get from the Bluehost team. There are kind, supportive and get me no matter my question. Today my problem was solved in one interaction in less than 10 minutes by Kavya Suvarna. Such a good assistance, thank you so much ! 5 stars out of 5.
Bluehost deserves the 5. I’ve been with them for years. I am now approaching 77, been diagnosed with MCI, mild cognitive impairment. The techs and I were able to come up with methods which provided support for me, a retired UNIX systems administrator. I still have interest in helping older citizens to pursue their hobbies.
Due to a handful of setbacks caused by not being diligent enough in who I hired to help me build my website business, I have paid dearly, both in lost time and financially.
I have never regretted hiring Bluehost to host, protect, and guard our website files. Numerous unscrupulous companies prey on small companies.
Bluehost is trustworthy, helpful, willing to hear your concerns, and professionally skilled at handling your business concerns.
Thank you, Bluehost, for your truthfulness and high skill level.
No matter which support person I get, my experience has always been a very good one. They respond quickly, courteously, and effectively. I wish all hosting companies offered support as good as Bluehost, but they don’t.
I appreciate the help from the team of website developers who assisted me. Knowing how to answer my questions when I don’t know how to ask the right questions is tougher than you think. The plug ins are easy enough to figure out as well. You may be slightly confused, but Bluehost has agents ready and willing to help with a smile through the phone. Thanks to you all for making this experience the best possible experience building my website.
Bluehost has had my money since November 2023 for a domain registration due to renew in mid December 2023. However, THEY NEVER REGISTERED MY DOMAIN. Now a company in Malaysia has my domain and Bluehost say I have to contact the domain name opportunist and try to get them to sell me back my domain.
This is a project I have developed for 15 years and had registered and hosted by Bluehost for almost 10 years.
They used to be great. After using them for everything (hosting, reg, extra services) for so long, spending a lot of money with them and recommending them often, I decided to go elsewhere because of the negligent ‘could-care-less’ customer care and their falling behind in tech in the past few years, while charging the same price or more of other modern hosts.
I didn’t realise just how bad they could get. Now I have to deal with a law suit.
Horrible service!
We use WordPress on it. Web hosting is used with cPanel. We want to communicate our services to potential customers. It is a small website with not many visitors. You can use mulitiple installations of WordPress. We do not use the Bluehost email services. Hosting is acceptable for small sites. WordPress is running on a shared server.
The website is slow. The speed is not reliable. Sometimes, sites would go down without warning. You would have to get a VPS to get consistent speed. If you have small website as a hobby, then Bluehost will be sufficient. Otherwise, I recommend looking for something more fast. Storage is good, but speed is lacking.
Honestly I have using last 8 months but not facing any issue and also I tell you their customer support really amazing and helpful I get.
One of the finest host you could be with. I have been using it for few of my sites since 3 years. Along with the decent performance, it also don’t put hole in my pocket.
I agree renewal price is bit higher end, that’s why I renew it for longer period. strong recommended Bluehost Shared hosting if you have a small or intermediate level website.
Starters, can opt for it without a second thought.
I had to say pass after a while, found better options and for less money also much more reliable and better assistance. This is my opinion so take it as it is, maybe others hasn’t explore alternatives and go’s for big names.
I was looking for a new hosting company as my existing I felt was continuously throwing advertising and making it more and more convoluted to move around in my control panel.
I have not looked back with finding Bluehost, their Cpanel is so clear and simply I don’t have to jump form page to page just to find what I am looking for. I think the one thing that really did win me over to join up was their Chat & call staff, all had impeccable knowledge, were so helpful and happy, generally seemed happy to work their and take my call and solve my problem or questions.
I can’t stress enough that it’s so nice to have a simple but yet effective and efficient cpanel… thank you for really figuring that out.
Bluehost is the third web hosting company I’ve worked with and the clear advantage is reliability. It really is a case of out of sight, out of mind because I haven’t had to worry about outages other kinds of problems that plagued me with the other companies I tried.
I will say that when I first made the switch over I heard all kinds of stories about how awful the customer service is, and the few times I had to contact them I found that to be true. However, recently I had had some technical issues I needed help with and I was really pleased with the change in service – truly night and day level difference. So with that, I can honestly say that I am happy to recommend Bluehost.
Easy to use hosting even if you’re not very technical. It’s recommended by WordPress and they have special features for WordPress users such as more detailed analytics, themes, and a tutorial series to help you to set up everything.
Also, one of the useful tools is a daily backup. It saved my site another day when I installed a plugin that wasn’t compatible with some existing plugins and the site stopped working. I didn’t have a backup but could restore everything with the help of customer service. A few years ago they had problems with customer support and it took time to get any replies. But looks like they improved their service.