Is GoDaddy Any Good? Our Opinion
GoDaddy ranks #40 out of the 40 hosting providers we’ve reviewed — a reflection of its declining value in today’s market. Despite strong brand recognition, its hosting is overpriced, light on features, and packed with aggressive upsells. Even for domain registration—once its standout service—there are now better, more transparent alternatives. Based on our testing, we do not recommend GoDaddy for web hosting or domain services.
Who’s it best for? GoDaddy could work for beginners building simple sites, especially if they’re already managing domains through GoDaddy. That said, users should be cautious of frequent upsells and feature limitations over time.
Website: https://www.godaddy.com/
GoDaddy Pros & Cons
GoDaddy Pros
- Brand recognition & wide product suite
- User-friendly dashboard (cPanel)
- Global phone support – Local support lines in many countries
GoDaddy Cons
- Aggressive upselling – Many essential features are paywalled or trial-based
- Overpriced domain renewals – .com renewals up to $45/year with $19.99/year WHOIS privacy
- Expensive entry-level plans
- Slow, layered customer support
- Poor value for beginners and small businesses
Founded in 1997 by entrepreneur Bob Parsons, GoDaddy emerged as a powerhouse in web hosting and domain registration. Originally known as “Jomax Technologies,” it swiftly rebranded to “GoDaddy” in 1999. GoDaddy’s rise to prominence was fueled by bold marketing campaigns, including memorable Super Bowl ads, solidifying its position as one of the world’s largest domain registrars. Under the leadership of Aman Bhutani, who assumed the CEO role in 2011, the company embarked on global expansion and diversified its product offerings.
In 2015, GoDaddy made history with its IPO debut on the New York Stock Exchange, signaling a new chapter in its journey. Today, GoDaddy continues its trajectory of international expansion, strategic acquisitions, and unwavering support for small businesses, cementing its status as an industry leader.
Is GoDaddy a good web host?
GoDaddy is a textbook example of a hosting provider resting on brand name rather than product quality. While it remains a household name thanks to aggressive marketing and domain sales, its hosting services fall well short of modern expectations. In our testing, GoDaddy consistently underperforms — with sluggish speeds, a clunky user experience, and critical features like SSL, backups, and security tools hidden behind steep upsells.
Support is slow and heavily scripted, the dashboard feels bloated with promotions, and the checkout process is deliberately designed to trick users into paying more. Even their domain management — once GoDaddy’s strongest offering — now lags behind cleaner, cheaper competitors.
What’s most frustrating is that GoDaddy’s pricing creates the illusion of value, but the fine print tells a different story. Once your intro deal ends, you’re locked into a more expensive, less capable hosting plan than you’d get from almost any competitor.
Unless you absolutely need to keep everything under one GoDaddy account, we strongly recommend avoiding them for both hosting and domains. There are simply better, faster, and more honest providers out there.
How reliable is GoDaddy’s uptime and speed?
GoDaddy provides only the basics for speed and uptime performance. The platform can handle everyday sites reasonably well, but users with demanding performance needs may find stronger alternatives. It supports a global CDN to improve site performance worldwide, NVMe storage in shared plans for better performance under spikes. And that’s about it. There are no other standout features that we noticed during our research.
Does GoDaddy keep your websites secure?
GoDaddy includes a decent set of security features with its hosting plans — but the experience isn’t as seamless or generous as it may first appear.
Security Featrures are only Free for First Month
Standard protections like DDoS mitigation and a Web Application Firewall (WAF) are part of the platform, helping to block malicious traffic and filter potential threats before they reach your site. Malware scanning is also available — but here’s the catch: it’s only free for the first month. After that, users are prompted to pay for continued coverage through GoDaddy’s Site Security add-on, which can cost $6.99 to $16.99/month depending on the plan (see screenshot).
Upsells Everywhere
GoDaddy advertises daily backups and SSL certificates, but these also come with caveats. Backups are often limited to higher-tier plans, while basic shared hosting users may need to pay extra or upgrade. Similarly, SSL is “free” in name only — some plans provide automated SSL, while others require manual activation or renewal, and GoDaddy continues to push its premium SSL products during checkout.
In short: yes, GoDaddy does offer essential security tools — but most of them are temporary trials or gated behind paid add-ons. If you’re not careful, you could end up paying significantly more just to maintain a baseline level of protection that many other hosts include for free.
For users who prioritize website security without the upsell game, there are better options available.
How helpful is GoDaddy’s customer support?
GoDaddy offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via phone, live chat, and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. However, based on user feedback, the quality of customer support has been rated below average, with delays in response times and inconsistent issue resolution reported by many users.
Is GoDaddy’s pricing worth the value?
No.
Lower-tier Plans are Expensive
GoDaddy divides its shared hosting into two tiers: Standard Performance and High Performance. Unfortunately, the Standard tier offers limited resources at a price that’s higher than many competitors. For example, the entry-level plan under ‘Standard Performance’ costs $5.99/month but only supports one website, 10 databases, and comes with restricted server resources.
What’s worse — core security features like malware scanning and web application firewall are only free for the first month. After that, users are charged additional monthly fees. In contrast, many budget hosts include these features for free, making GoDaddy’s entry-level plans a poor value for most users.
Higher-tier Plans are Okay
GoDaddy’s higher-tier hosting plans offer a better deal. For instance, the Web Hosting Plus plan supports up to 200 websites, 400 GB NVMe storage, 32 GB RAM, and 16 vCPU cores. These specs are competitive and provide solid value for users who need more power and scale.
The same trend applies to GoDaddy’s VPS hosting. While the lower-tier VPS plans aren’t cheap, their higher-performance options are reasonably priced and stack up well against competitors. If you’re looking for more robust infrastructure, these plans are worth considering.
But Then Again…
The biggest problem with GoDaddy isn’t just pricing — it’s scale. The company is so large that user support becomes slow and impersonal. A typical support case involves multiple layers of verification and being passed around between agents. Even simple issues can drag on unnecessarily, leading to a frustrating customer experience.
To make things worse, GoDaddy’s platform is clearly built to push upsells. This may be fine for optional tools — but when it comes to essentials like SSL certificates, the approach feels intentionally difficult. GoDaddy prioritizes selling its own SSLs, and the process for installing a free certificate can be unnecessarily complex or restricted.
This heavy-handed upselling makes the platform feel less user-centric and adds friction for customers who just want a secure, cost-effective site setup.
What do users think about GoDaddy?
GoDaddy’s been around for so long that it seems to attract a particular crowd. These are typically driven by bargain deals and basic, easy-to-use services. In this, GoDaddy delivers. Sadly, such bargain deals have led to limited support capabilities, thus driving up dissatisfaction.
For additional insights, please refer to user reviews section below.
Is GoDaddy a good option for beginners?
No. GoDaddy’s interface (cPanel user dashboard) is user-friendly and visually clean, which may appeal to beginners. However, the overall experience can quickly become frustrating due to aggressive upselling and overpriced entry-level plans.
Many basic features — such as backups, malware scanning, or domain privacy — are either hidden behind add-ons or marketed with trial periods that auto-renew at premium prices. This creates confusion for first-time users who may not realize they’re paying extra for things that come standard with other hosts.
While GoDaddy’s brand recognition draws in new users, the platform often leads beginners into spending more than they need to, making it a poor fit for those seeking a straightforward, affordable start.
Is GoDaddy a good choice for small businesses?
Maybe. GoDaddy can work for small businesses — but only under specific conditions.
The platform offers a wide range of services, including domain registration, email, online marketing, and eCommerce tools. For SMBs looking for an all-in-one vendor to handle various digital needs in one place, this can be convenient.
However, the actual hosting performance, support experience, and hidden costs leave much to be desired. Many essential tools come with extra fees or confusing upsells, and support interactions often involve long wait times or transfers between departments.
If convenience is your top priority, GoDaddy’s one-stop-shop approach might suit you. But if your business depends on performance, transparency, and fast support, there are better options for small businesses on the market.
Is GoDaddy suitable for web developers?
Negative. GoDaddy isn’t a strong choice for developers and advanced users.
Their shared hosting plans lack key developer tools — and don’t support modern workflows like Git integration, staging environments, or custom stack configurations out of the box. Root access and full control are only available via higher-priced VPS plans, which themselves are not particularly cost-effective compared to alternatives.
If you’re a developer building or maintaining multiple sites, it’s hard to justify GoDaddy’s pricing and limitations. More developer-friendly hosts like ScalaHosting, Kamatera, DigitalOcean, or Kinsta offer better control, performance, and value.
Can you host custom email with GoDaddy?
Yes, you can host your own email accounts with GoDaddy. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How easy is it to get started with GoDaddy?
Overall Godaddy website is easy to navigate and their product offerings are clear. So getting onboard and started with GoDaddy is not difficult.
That said, however, content in GoDaddy’s help center seems more promotional than helpful. That, coupled with features that may or may not work, can lead to a tumultuous onboarding process.
Is GoDaddy Still a Good Place to Register Domains?
Not really — at least not if you’re looking for fair pricing and transparency.
GoDaddy may have built its name on domain registration, but its current pricing and upsell tactics make it hard to recommend. A standard .com domain renewal can cost up to $45/year (see screenshot below), which is significantly higher than industry norms. By comparison, most reputable registrars like Namecheap charge closer to $15–$20/year.
WHOIS Privacy Costs $19.99 (While Others Give Out for Free)
One of the biggest pain points is WHOIS privacy protection. While most modern registrars include it for free, GoDaddy charges $19.99/year — and unless you’re watching closely, it’s easy to get billed for this during auto-renewal. These hidden costs can catch users off guard and make long-term domain ownership unnecessarily expensive.
The checkout process is also cluttered with aggressive upsells, offering email packages, website builders, and security add-ons by default. It’s easy for beginners to click through and unintentionally agree to services they don’t actually need.
If all you’re looking for is simple, affordable domain registration with no tricks, GoDaddy is no longer the best choice. Better options exist that offer lower prices (see our guide on NameCheap vs GoDaddy), cleaner checkouts, and more user-friendly policies.
Does GoDaddy offer a free trial or refund guarantee?
Yes, GoDaddy offers a 30-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & sign up at GoDaddy official website
What features does GoDaddy include?
Which control panel does GoDaddy use?
GoDaddy uses cPanel as its main hosting control panel. cPanel manages domains, email accounts, databases, and backups from one interface. Most users find it familiar and easy to navigate, which makes onboarding smoother if you’ve hosted elsewhere before.
That said, cPanel has seen regular price hikes since its acquisition, and hosting providers often pass these costs down to customers. If you’re on a VPS or reseller plan, keep in mind that your monthly bill may rise as license fees increase.
Where are GoDaddy’s servers located?
GoDaddy operates servers in North America, Europe, and Asia. Specific data centers are located in USA, Netherlands, and Singapore. A server location affects latency — hosting in the USA reduces response time for North American visitors, while servers in Europe or Asia improve speed for customers in those regions. If your audience is global, pairing GoDaddy’s servers with a CDN helps deliver consistent performance worldwide.
Does GoDaddy scale well with traffic spikes?
GoDaddy scales adequately for small or new websites but falls short when traffic surges grow beyond modest levels. Its shared and WordPress hosting plans run on pooled CPU, RAM, and I/O resources, with no clear published thresholds. In other words, your sites can face throttling or slower performance when bursts occur.
How does GoDaddy handle backups and restores?
GoDaddy does not include free backups by default. Backups are available as a paid add-on, which increases long-term costs for site owners.
Does GoDaddy include free domain and SSL?
GoDaddy includes a free domain name only on its mid and higher shared hosting plans, not on the entry-level tier. SSL coverage is more restrictive—unlike most competitors that bundle free SSL on all plans, GoDaddy provides its own branded SSL certificate free for just the first year with higher shared packages. After that, the certificate renews at GoDaddy’s standard rate unless manually canceled in the account dashboard. This upsell approach means beginners may face unexpected costs if they expect lifetime free SSL.
Does GoDaddy offer free website migration?
No, GoDaddy does not include free website migration. You’ll need to move your files and databases manually, or pay an extra fee for professional transfer. This adds effort for site owners switching providers, so it’s worth considering if you already run a complex setup like WooCommerce or a learning management system.
How much does GoDaddy cost?
GoDaddy has recently streamlined its hosting offerings, removing Windows hosting, reseller plans, and dedicated servers from its website. This shift signals a change in strategy, focusing more on shared, WordPress, and VPS hosting products.
While existing customers may still retain access to these legacy services, there’s growing uncertainty about how long they’ll be supported. Without clear long-term communication from GoDaddy, users relying on these products should monitor their accounts and be prepared to migrate if needed.
GoDaddy Plans & Pricing
| Hosting Type | Signup Price | Renewal Price |
|---|---|---|
| Shared Hosting | $5.99 – $54.99/mo | $9.99 – $109.99/mo |
| VPS Hosting | $8.99 – $199.99/mo | $14.99 – $339.99/mo |
| WordPress Hosting | $5.99 – $12.99/mo | $12.99 – $22.99/mo |
Note: Because hosting fees change regularly, always confirm the latest GoDaddy prices on the official site before signing up..
Final verdict: Should you choose GoDaddy?
GoDaddy is one of the most recognizable names in hosting, but unfortunately, the service behind the brand leaves much to be desired. Between underwhelming performance, poor feature-to-cost ratio, and aggressive upselling, GoDaddy’s hosting plans struggle to justify their price tag.
Basic features like SSL certificates, backups, and staging are often gated behind expensive add-ons — even though many competing hosts include them for free. Performance is average at best, and support is inconsistent, with long wait times and often unhelpful responses.
GoDaddy’s checkout process is also designed to upsell aggressively, frequently adding extra services unless you opt out manually. It’s a frustrating experience for users who expect transparency and straightforward pricing.
Unless you’re already locked into the GoDaddy ecosystem and only need barebones hosting, we strongly recommend looking elsewhere. There are better-performing, more honest hosts available — often at lower prices.
I’ve had GoDaddy products for years and have never been disappointed. Anytime I’ve needed support, I was able to get it resolved.
Juan was great walked me through step by step. Thank you Juan
We have had a website account with GoDaddy for about 10 yrs. Can count on one hand the number of issues. Very quick customer service.
Customer support is terrible unless they can immediately get you to “upgrade”. Anything other than an upgrade on your first level of support is going to painful.
Second level of support will be a “product specialist” who states they can solve your problem without any stress. However, what ends up happening is they completely disconnect your account from your domain and then you’ll spend hours trying to reset the password on the account without any luck.
That will instantiate your third support request, which will be a very nice interaction but still remains mostly unsatisfactory as you’ll be told that after numerous pw resets you’ll now need to wait for 90 (or more) minutes before trying again.
Surreal experience, that is really just their way of stacking the deck in favor or a “simple upgrade” which is little more than a cash grab.
Not a very satisfying experience over the 4 yrs I’ve been overpaying for what should be straightforward support requests, and steep markups on what I’ve just been too lazy to manage on my own.
After a long truncated issue, the issue was successfully resolved. Email setup is not easy and you need support from those who know the business.
Great customer service. Great products with exceptional pricing.
Excellent customer support from Go Daddy
Gianfranco was amazing in resolving a very technical issue, with expert advise and professional customer service.
Shane was absolutely amazing! His dynamic customer Service and efficacy is simply unmatched! My concern and questions were resolved in less than five minutes! Excellent work Shane! Thank you so much GoDaddy!
They are not honest. Queen Lily
This was the BEST customer service experience I have ever had. Jacob was amazing. He answered each of our questions, offered great suggestions and even made the call fun. I’m a big fan of GoDaddy and an even bigger fan of Jacob.
When I began the checkout process for a domain , the interface first displayed a price of approximately 40,000 COP (around $10 USD) for the domain registration and renewal. However, in small print lower on the page, it mentioned that it was a “premium” domain and included an additional price of 37,000,000 COP (10k usd ~).
The visual presentation of the pricing was confusing and unclear. The total final cost was not obvious at the top, and due to the way the number formatting appeared, I mistakenly interpreted the last three digits as decimal cents (common in Colombian format). I attempted payment with two different cards, which were declined due to insufficient funds. Still unaware of the full price, I then used a MasterCard with more available credit. After the transaction went through, my bank contacted me to confirm the unusually large amount, which is when I realized the mistake.
I immediately contacted GoDaddy within minutes of the purchase to explain the situation and request a cancellation. I have not received or used the domain, and the transfer process is still pending. GoDaddy’s support team responded that all sales for “Aftermarket” domains are final and non-refundable, even in cases like mine of accidental high-value purchases from an international user.
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Why This Matters:
• The interface and price display were misleading, especially for international users accustomed to different numeric formats (e.g., using commas and periods differently).
• The lack of a clear total at the top of the checkout page contributed directly to the error.
• The refusal to reverse such a large transaction, despite immediate notification and good-faith effort to correct it, is deeply problematic and predatory.
• As a Colombian consumer, I have the right to retract online purchases within 5 business days, which I tried to exercise in good faith. GoDaddy ignored that right, citing U.S.-only policies.
Absolutely terrible customer experience. Frustrating UI and a Microsoft integration that is the worst thing I’ve ever experienced.
Very knowlegable technically with great customer skill. Resolved issue on first call.
Taejean excellent representative kind and patient . I have been using go daddy for 5 years now … happy with my experience and 24/7 live assistants thank you for this ! Makes any issues quick and easy to resolve .
Way too difficult to deal with. I tried to delete my account, it’s taken 4 days and I”ve spent over 2 hours communicating with them. At one point I didn’t raise my voice or swear but I was voicing my concern and the guy hung up the phone in my ear.
GoDaddy always have customer service representatives that provides excellent and professional customer service!
I tried to resolve my website issue with another company to no resolution. However, Chris made the whole process understandable and quickly took care of everything.
Art is an amazing customer rep. Smart and fast.
Robert John is the best he is an example of what customer service should be.
Minimal wait times, friendly, easy and comprehensive web site set up, fair pricing , good support
First and foremost, I appreciate the fact that GoDaddy has a contact method via phone. It is always a plus when you can speak with a live representative of a company. My call was answered in a timely manner. The customer service representative was polite, professional, and very informative. He helped me with the questions I had and the changes that I wanted to make. Everything was completed successfully. I also received some more information about different settings and options that will be of great use to me. Thank you so much for your patience and time. Greatly appreciated.
Godaddy is an excellent resource — especially for small business owners. I’ve been with the, for over 14 years!
I have been using GoDaddy for over 10 years. Their website builder, marketing, and office tools are not only user-friendly but also have a professional appearance. I highly recommend all GoDaddy products.
Scott was very knowledgeable and very gracious with his time! He guided me through my domain renewals and helped me understand my account perfectly – I will be in touch to buy more products in the near future, thanks again Scott!
GoDaddy has been awesome to work with over the last 20 years. Recently, change made to my plan took only a 17-minutes call. Always very easy.
Thay are so perfect and easy to work on your site for design and adjusting
I have a couple domains with GoDaddy and a couple with another service. Last week I purchased a new domain & email from GoDaddy. It was a super easy and great experience! It went so easy and Courtney was very professional. Today I called back to transfer over TO GoDaddy a couple really old domains from another service (Domain.com) that I have not been happy with their customer service or serious LACK OF. It is IMPOSSIBLE to speak with a live person. Today John assisted me with setting up my new email and trying to move my 2 old domains over to GoDaddy but it was such a challenge. It seemed like they were constantly trying to redirect our efforts and made it more than complicated. Furthermore they make you wait 2 days for a code they will email to you to authorize the transfer. John was Awesome! So professional and patient. He emailed me so that I can follow up directly with him when the emailed codes arrive. ONLY use GoDaddy! You will NEVER be disappointed with your service!
sometimes it just takes patience especially when youre new to godaddy and follow the instructions from the person at godaddy helping you
Very friendly and knowledgeable and patient!
Whenever we have an issue with a domain, the staff are able to provide a resolution.
The customer service representative was so helpful. Pleasant and knowledgeable. And so happy to not have to use a chat.
Doug spent time making worthwhile suggestions for my site.
I am glad that the second domain account was re-established and ready for the web-hosting to be uploaded. Joel Garcia helped check my account and got this resolved. You’re the best? Thank you.
Worst customer service so far. They can’t address the issue of the ccTLD domains at all. Been reaching out to them to fix an issue and they kept on tell that it’s from our side rather than fixing the issue.
Rep was great, picked up phone quickly, fixed my problem. All good.
As a newbie to website development – I did not know what to expect. I chose GoDaddy as I was familiar with their brand and had some trust going in.
As I worked through their process – I found it to be incredibly easy and intuitive to use. As with any interface – there are some things that you have to experiment with to understand – but i found all the tools they provided extremely powerful. In a matter of a few hours I had a domain and website established. And over the course of a few days I had an initial concept of a website that (in my opinion) looked pretty polished. Granted – not a lot of content yet – but I was already generating pages, content, blogs, etc. I am having fun – and that’s the point – FUN – working with their tools. And would heartily recommend this for other aspiring content creators, artists, philosophers, business owners… you name it.
The billing department (Eric) was awesome.Great job.
They are always able to solve my problems
Good consumer service the helpline team were able to fix my issue within an hour
Everyone was very helpful & patient unti I got issue resolved !!
Great Customer Service and Professional Staff that fix the Problem the First Time You Call! They Make My Small Business Website Look Like a Fortune 500 Company.
Pathetic company they will never resolve your issue. They will or they let malware injection onto your website & will try to sell u security, backups pathetic money looters
excellently
I had an issue and the GoDaddy rep was not only efficient, kind and made everything work, but he was AMERICAN!
Do not recommend.
Pestering advertisements every 2.3 minutes made the whole company seem annoyingly desperate for customer attention.
Let me listen to music in peace, fed up!
I had an excellent customer experience today! Many thanks Jose, for your positive personality (always appreciated, especially late in the day), your time, and thoughtfulness in addressing my questions.
GoDaddy as usual comes thru. They are easy to deal with. They are knowledgeable about their product. You can understand them.
It is a squatting domain company?. I am not sure if their main business is domain auction or normal domain registering and hosting. One of my domains I tried to sell for a modest 200 euros for years without luck. After releasing the domain a few weeks ago it is on their auction for over 6000 euros. !!!??????
The customer service representative was great! Knowledgeable, familiar with the products and services, and super engaging.
Would recommend GoDaddy to any and all!
Every time I have dealt with calling in to GoDaddy has been a great experience!
I called with a question about a charge on my invoice. The representative understood exactly what I was asking about. She reviewed my account and promptly processed a cancellation/refund of that particular charge. She also volunteered some encouraging words about my online products which I have on a site supported by GoDaddy. She was sweet and sincere, and her kind words lifted my spirits. Sometimes online work is impersonal, but with GoDaddy I feel there are warm human beings supporting my efforts.
I have had multiple interactions with the GoDaddy support team on a number of issues over the past two weeks. Everyone I talked with, worked with, have been knowledgeable, helpful and tolerant of my inabilities. Superb customer support.
GoDaddy is always so helpful. Its nice to see that some big companies still care about the little people.
I have had several domains registered with GoDaddy for may years and during this period renewing has been a simple matter and until now i have had no complaints.
HOWEVER without any advice GoDaddy automatically changed my log-in to 2 Step Authentication and the options offered were to enter a 6 digit code from ‘Authy’ an app I hadn’t used and when I did download it the verification code was rejected.
The second option was to send me and SMS, but the number on their file must have been incorrectly generated by GoDaddy as it never remotely resembled my number or any number in my past.
The 3rd Option was to disable 2 Step authentication which involved downloading a pic of my licence. Even though I thought this process was excessive (I’m not applying to join the CIA) and despite the fact it made no sense as GoDaddy never had a record of this on file, I took pics of both sides of my licence which unsurprisingly were rejected as ‘not clear’ so option 3 also failed.
Option 4, as a last resort i contacted the Help Desk who were useless as their process was basically to identify my ID as per the above options.
In short after hours of wasted time, I cant renew my GoDaddy domains because I am locked out of the account I’ve had for many years. And to add to my frustration I’m still getting regular emails reminding me to renew my domains.
Clearly GoDaddy has picked up on the worst aspects of Trumpism, too arrogant to recognise stupidity
Samie Bolin is a great example of customer service, something that has become a rarity over the past few years across many industries.
Damian was extremely helpful in answering my questions and providing additional information I didn’t know to ask for. He took care of my issues very efficiently and didn’t waste a moment.
Customer service was amazing! So helpful and informative!!! Congrats on the amazing customer service from Anthony!!!
Matthew was knowledgeable and informative looking out for my best interests to meet my specific needs. This has been my experience each and every time I deal with GoDaddy over the years and why I will continue to deal with them.
Marcial Martinez, was an exceptional representative to help me add on an e mail address and domain to my existing accounts. He helped me solve some other e mail issues I had as well. Very very knowledgeable.
GoDaddy has the best customer service team. I am happy they have not digitized thus process. When ever I need to speak directly with a representative I am connected to an experienced representative that can help me with my problem and can answer all my questions. I never leave a call confused or frustrated. Always with the comfort of knowing I have the right team to assist me with my technical needs. Excellent!
GoDaddy’s support is always extremely helpful, particularly since I’m not a regular user of the GoDaddy.com site.
Santiago and his supervisor were able to solve a difficult issue to restore my expired reseller account. The problem was originally caused by the previous salesperson. But they fixed the issue & recovered my account.
Excellent customer service to resolve an issue I had with my account.
The customer service rep was
Josh is knowledgeable and efficient
Ive been with GoDaddy for many years. Their personal customer service is a major reason why I stay with them as well as their pricing.
They make resolving any issues with domain or email easy.
I recently had an outstanding experience with GoDaddy, thanks to Richard’s exceptional service. Richard was incredibly knowledgeable, patient, and went above and beyond to assist me with my product issue. His professionalism and dedication to solving my issue made a difference. His excellent service has earned my trust and loyalty.
Daniel was extremely thorough and very kind and his interaction with me. Hell listen to the whole story and never spoke down to me. Even though I have a very basic level of understanding he took his time explaining.
Very simply put, Jerred, like everyone at Go Daddy is not only extremely knowledgeable and willing to assist, but is the epitomy of great customer service!!
Friendly, great customer service
Thank you for you advice. It helpful
In todays time people are so impatient with you and being a senior citizen. I just appreciate her, giving me the space to learn what she was trying to do for me. She completed everything in one phone call. Its important to share your knowledge with those who may not be quite as knowledgeable as you when it comes to technology. Much appreciated.
The representative was very willing to help
GoDaddy is comparatively young in the hosting crowd, but they’re growing on me. Just being able to talk to a live person is a huge improvement over the impersonal “chat” you get with other companies. Whether it is your business or your “legacy,” your website is important and it’s their job to help you create it and protect it.
Great customer service. Fast and efficient. I recommend calling when you need specific help, as the chat customer service folks (who I assume were human people behind the screen) were not nearly as knowledgeable as when I called to speak with a person.
This morning for over 1.5 hours I had the most amazing, experienced, professional and actually interested consultant and that is Zeynep!
Zeynep could firstly calm me, lead and guide me step by step with so much patience through my technical dilemma, my constant questions and my own IT chaos.
I call her My Guardian Angel. Do not lose this lady.
David was very helpful in assisting me with creating a new business account and transferring one of my products into my business (church) account. Micheal helped me to set up my emails. Both was nice and polite very patient with explaining the products to me.
John Aie Paul, email and security tech support, is professional, thorough and provided clear guidance. He was kind and understanding when addressing my questions, and anticipated my concerns. I can only hope others follow his lead.
As a new website owner, I very much appreciated Andrew’s encouragement and patience as he helped me to make my site live. He spoke slowly which out me at ease and gave me future options for my little business.
I look forward to working with Godaddy in the future as my business grows.
Mark, our GoDaddy agent, was patient with our many questions, held our hand through the whole experience, and walked us through things step-by-step. He guided us, rather than trying to up-sell us, as to which plan was best for us. He gave great advice, made something that seemed extremely complicated, very easy and doable on our end. He gave us all the time we needed to finish the process, without an sense of “HURRY” on his end. Talk about terrific customer service! Mark and GoDaddy get 5 stars (and if we could give ’em, 10, we would!)
Shane was awesome. Highly knowledgeable, professional and friendly. He guided me thru the experience as well as answered all my questions.
Offered to assist with any other questions, or issues or services. He is 100% a great representative for GoDaddy for sure.
Natan was awesome! Extremely knowledgeable and openly shared his knowledge. Very professional. Listened actively and provided relevant answers and solutions. No pushy salesperson. It was obvious he was there to help ME!!!!
Received incredible service from Travis at GoDaddy regarding our email services. He was professional and extremely helpful. I was very satisfied with the end result of our call. He went above and beyond to ensure we remained happy, long-term customers. Thanks, Travis!
I give GoDaddy one star because you obviously do not fulfil your responsibility against fraudulent machinations. A website that is hosted on GoDaddy and has been reported several times is still online. There are new victims every day. If GoDaddy does nothing, they are not far away from real scammers. Finally take responsibility!
I have dealt with a lot of online companies in the past, but I have NEVER had such excellent customer service! My agent, Christopher, spent over an hour on the phone with me, viewing my screen on ZOOM, and literally walked me step by step through the email migration for my new website. He knew exactly what to do, and took me through it all with patience and confidence. I could clearly understand him, and he did not make me feel inept or stupid. I had given up on ever receiving excellent IT support from online organizations, however, GoDaddy has changed my mind. If my agent was representative of the caliber of employees they hire, they now have a customer for life! Well done, very well done indeed!!
I needed to transfer a domain to start a new project. After several failed attempts at the transfer, I called support at GoDaddy, and Dontranee responded. When I explained the problem, there was immediate insight. We walked through the necessary process, and at the end, I was able to do what needed doing–and I understood why I couldn’t do it before. Dontranee explained things clearly, answered my questions, and encouraged me to exercise protective caution over my domain. So–it was a BIG issue to me, but became small–and fixed–when I called for help. Thanks, Dontranee!!
“Thank you for providing us with delicious and high-quality food. The quality of the food and packaging was excellent. Your prices were also very reasonable and competitive. Your service was very satisfactory, and I will definitely use your services again. I also recommend your services to my friends.
Yev was amazing. Every other person I’ve spoken to at Godaddy wasn’t able to find a solution for me but he took the time, went the extra mile, and fixed something that I’ve had issues with for over a year! His customer service was awesome, he saved me me time and money, thank you Yev!!!
Godaddy’s customer service is impeccable, you have an issue, call them & you don’t even have to wait for long like most companies our there. They always resolve anything with ease. My website u designed with their magnificent programs. I’m truly thankful and the fact they had a sale on made it even sweeter. If you want a amazing looking website with phenomenal customer support I’d HIGHLY RECOMMEND GO DADDY. Thank you all
I recently had the pleasure of working with GoDaddy, and I must say, their approach to addressing my concerns has been nothing short of outstanding. From a technical standpoint, their support team was incredibly knowledgeable and responsive, guiding me through every step of the process with expertise and clarity. What truly impressed me was their commitment to cost-saving solutions. They provided options that not only met my needs but also helped me maximize my budget without compromising on quality. They are a top choice for anyone seeking a reliable web service.
Non sense try sending emails and seems spamming so all block but no replies by them that emails not reaching inbox…done for recruitment work sending email to get cv from database but neither got single client nor candidates and waste months and money and time and energy.
I’ve been using GoDaddy for some time now, and their support team has consistently gone above and beyond to help me. Recently, I had an issue with a website migration to GoDaddy. The support team not only resolved the problem quickly but also took the time to explain what went wrong and how to avoid it in the future.
Their patience, expertise, and professionalism are truly commendable. It’s clear they care about their customers and want them to succeed. I highly recommend GoDaddy for WordPress hosting—it’s reliable, user-friendly, and backed by an amazing support team. Thank you, GoDaddy, for the peace of mind!
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I have been hosting my business site with Godaddy for more than 10 years and I have purchased consulting from them for Search Engine Optimization. I’ve had to call with questions many times and was very impressed each time that I got a human on the phone who spoke great English, was friendly and understood exactly what the problem was. Occasionally I had to be transferred to someone else but the quality of the service and the courtesy were always top notch. When I hired them for SEO services Godaddy registered my websites with dozens of directories and improved the keywords to get more hits. Once I even got a refund because they could not do what I wanted done. No hassles, immediate refund. I just wish all the other companies I deal with were that professional, that prompt and that honest.
The last few years has seen the change in services go from great to abysmal. They no longer seem to have the staff in support with any real knowledge of their product. Issues that I am told will be resolved in hours never get resolved. They lie to you to get you off the phone. The main goal at GoDaddy is to upsell you on items and even try to get you to renew items at an outrageous price knowing that the item is free if a little research is done. This type of business practice usually sounds the death knell in a company. I have already started the process of moving my business elsewhere.
This web host was exactly what I needed. I’m trying to start a small business to make some extra income and this company has helped me out tremendously. They offer so many services and products that are very beneficial to someone starting out.
What made my experience great was the representative name Kena. She even repeated everything twice to help me get it straight in my mind. I called her bright and early and she was alert and ready to take my call. I was concerned about a large charge on my account, she was able to explain to me what it was and then she was very helpful doing an account review with me. I’ve been with Go Daddy since 2018 and I stay with Go Daddy because of the excellent customer service.
Godaddy is user friendly, and adaptive. Once you get past the fear of setting up your domains. It goes quickly. I found it helpful, the prompts make it easy to go to the next step. Customer support was friendly and knowledgeable. I liked the site and would recommend to anyone willing to start a business for themselves. The draw back was, the space was limited for what I wanted to do. But all in all it was a good site.
I can not access to my Godaddy account for 6 months. Last month, they just auto charged my original credit card for next 2 years service — 190 dollar. I required to cancel my service by one agent from Godaddy. He did. And I asked my 190 dollar back, he refused, he said, “It is policy. Once you paid you can not get your money back.”
I purchased my website through Godaddy.com and the entire site and all communications are in Spanish! I have tried to talk to someone about it but we conveniently got cut off and he sent me correspondence through texts and they were in Spanish too! I would like to cancel my account but all of it is in Spanish and I do not speak Spanish therefore I cannot cancel my subscription. I find this an easy way of continuing to take money from someone every month because they can say I didn’t cancel. Very sneaky if you ask me!
I’ve been waiting on the phone, and via online Chat, for over an hour. I tried earlier today but had to break away. I suspect that the long wait is due to a greatly degraded customer service experience while GoDaddy prices have been raised much higher. This is a very bad combination. Like so many corporations today, their solution has been to create a happy voiced AI Assistant that forces people to ask fewer questions into narrowing cattle stalls or chutes. That is what the new corporate “golden brick road” to higher profitability and stock value feels like, and amounts to. The top of the corporate pyramid wants to distance themselves from any direct personal interactions with the base who must spend their meager earnings on their products or services while being expected to feel grateful for the privilege.
I spend a few hundreds dollars before to set up a new website. I just tried their website builder and it’s so easy. It took me a few hours and the website, email, social media, etc. all up and running. I love it. Thank you for making it easier for us user who knows nothing about tech.
Their website can be cumbersome to use. I have not used their design tools. Overall just as a service provider, they have been good. They seem a little on the expensive side, but I have not used other services, so I do not really know. They are very quick to sign you up for automatic payments and then slip little charges you didn’t know about on your credit card. One of my clients is a vet office, and they were surprised that some charges showed up on their credit card they did not request, when we specifically requested for them NOT to save the credit card info. The website page to delete the credit card info was cumbersome and had verbiage that made it sound like you would lose your service if you did delete the credit card, which was not the case.
Absolutely amazing customer service from the Hosting Department with Nathan…. This guy was phenomenal…. I knew nothing about an FTP server, he waited patiently for an exact hour, nine minutes and 29 seconds on a phone call to help me with a successful Thanksgiving presentation for my family…. I demand a promotion for this guy…. Wooooowww, absolutely amazing.
It is cheap enough for hosting, but their customer service is not very good. I am the webmaster for three company that use GoDaddy hosting and they seem to have problems that should not happen.
Since I wrote the review, it seems like they have been doing better warning me of when my domains are going to expire. I have not lost any recently, so I am not sure if they do that price gouge when in limbo thing, but their customer service is so amazing that I have to give them props.
I’ve had very little experience with Godaddy but it’s the only platform on the list that I’ve even heard about. They have advertised and can help with advertising. They are well known a very unique company. Many people use godaddy because they have a long standing reputation.
This site is super easy to use and very affordable. I had no problems building a site from scratch with little to no skills in technology. My wife found it easy to use and manipulate. I would say this service is great for a beginners or seasoned technician.
GoDaddy lures customers in with prices that look low. However, they often promote prices that only apply for the first year, then lock you in for more expensive renewal prices. GoDaddy also charges for items that in the modern tech world, you don’t need to pay for.
I signed up for web hosting at GoDaddy.com. I initially used my Visa debit card for the payment but it wasn’t accepted. So I was forced to use my credit card for the charge. I enabled “one-time” subscription as the hosting was for testing purposes only. I was confident that I will be charged only once. The first bill came and I paid it on time. However, the next month, I was charged once again. There was no way I could reverse the charge so I paid again. This time, I went back to my account and deleted the credit card details I entered during sign up. I hope I don’t get a charge on my next bill.
I purchased an official website about a week ago and was still concerned because of reviews.. But I figure most people only write reviews when they are unhappy and gave it a shot. I will be posting a few more of these on my website building journey with Godaddy.com. The sales rep was not pushy just confident. His name was Josh. Answered every question I had. It was a good deal for the cost and ease of template-type website. I just need a simple one for my herb Business starting out. I had a few issues with my web builder loading and thought must be my internet or tablet or their servers. Waited a few days and called in today. Chelsea was super helpful and pleasant! She gave me some pointers such as clear your history! Worked like a charm! I will do another update once I publish. For now 5 stars on the customer and sales experience.
The major complaint I have is the music they play when you’re put you on hold. Please allow the employees to mute the music when putting customers on hold. They are often trying sell you services. Good Bye.
I tried to cancel my GoDaddy renewal, and cancel my credit card information, and the process was almost impossible. GoDaddy has no way to cancel and remove your credit card information via email or chat. I had to wait for approximately 50 minutes on the phone to do so. Horrible and unprofessional. GoDaddy does everything possible to make the canceling process difficult, time-consuming, and punitive.
I signed up, paid for domain and also paid for products to be added. It’s weeks. Am still waiting. They hang the phones. You could never find the right department. I had someone assigned to me. Well she never answers anymore. Been waiting a call for the last 3 days, are they working because I work to pay and sometimes.
As of today, it’s been 7 days since we sent this company the request that two-step verification be removed in order to open service tickets with Godaddy. Our distribution email service has not been working and we tried to open a ticket. So, they simply have “too much” of a backlog. However, their own website states that a maximum of 72 hours should be expected. I call them twice a day with the same answer, “Your request is in queue and nothing you can do until you receive an email from us.” Seems every time I call to follow up, they send me back to the end of the line. BTW, no way to escalate with them. It’s talking to the guys in the call center and that’s it. We as a company have made a decision to drop their service as soon as we are able to open a ticket. So, no way we are going to risk our operation with such an unreliable company.
I am comparing them to my prior web-host, mydomain.com. I left that company due to an arbitrary decision to change its web-design platform which required me to totally redesign five websites. Godaddy also later changed its web-design platform, but at least provided ample time and assistance in doing so. Its design is very easy to use for those with some computer savvy; I suspect it may be more difficult for the novice.
I’ve had a business website for a few years with GoDaddy. I designed the site. I am familiar with web design, keywords, search engine optimization/coding. They decided to add a scrolling sale banner option at the top of the pages. The setting was defaulted to ON. One day my all the page titles were changed! I had to manually go in and fix each page. Recently they made another background change and removed the keywords from every product, and the link to every product is incorrect. Huge drop in sales as direct result. Probably a single click on their end is causing me hours/days of website work corrections. Outrageous!
GoDaddy have in my opinion and experience the best prices and communication skills when it comes to customer service. I always recommend it to friends. It’s easy to use and have many different options.
I wanted to have my storefront hosted at GoDaddy. I have a Squarespace Trial going simultaneously and have web sites in progress at both sites to compare. The Squarespace site is ahead in progress of the GoDaddy. And after several days of working on this I didn’t start swearing at the screen until trying to use GoDaddy’s free web creation software. It has some attractive features but compared to Squarespace it is unsophisticated, clunky, hard to use, and not really user friendly.